user manual

Page 4 NDA-30103 Revision 4
Introduction OpenWorX Business Attendant System User Guide
Procedures
Step-by-step instructions are numbered. Simply follow the numbered steps to
perform the desired function.
Sometimes in step-by-step instructions, you will have more than one option to
complete the task. These options are presented in bulleted lists, as shown in the
following example:
1. Do one of the following to add a field to the Employee directory.
• Select the desired field from the Employee field and click Add.
• Double-click the desired field from the Employee field.
• To select all of the available fields, click Add all.
Keyboard Conventions
The general keys used throughout Business Attendant System are:
Table 1-2 General Key Conventions
Key Action
Arrow keys Scrolls among options within a menu or field.
Backspace Erases the character to the left of the cursor.
Enter Accepts a selection or field entry. Also will transfer to
an entered number or selected entry in the directory.
ESC Exits the current screen or action and moves to the
previous screen or action.
Function keys Provide direct access to the different tasks that an
attendant can perform. Refer to “Summary of Shortcut
and Function Keys” on page 5 for a brief description of
the function keys and their assigned functions.
Tab Moves forward through fields and options.
Shift+Tab Moves backward through fields and options.
CTRL+Tab Moves forward through tabs.
CTRL+Shift+Tab Moves backward through tabs.
Space Bar Answers an incoming call or answers a held call when
there are no more queued calls.