user manual

Page 82 NDA-30103 Revision 4
Using the Wave File Recording Features OpenWorX Business Attendant System User Guide
Configuring
Automatic Call
Recording
The Call Conversation group box (Figure 6-5) on the Wave Files tab (Figure 6-1
on page 78) contains the settings the Business Attendant System uses to enable
attendants to record conversations.
Figure 6-5 Call Conversation group box
If automatic recording is selected, the Business Attendant System warns the
attendant after the configured number of minutes that the conversation is being
recorded. The attendant can then decide to continue or to stop recording. Since the
wave files require a large amount of disk space, the attendant might want to stop
recording after the warning displays.
Note: Please follow the FCC rules regarding the legality of recording telephone
conversations before you start recording a phone conversation.
Before the Business Attendant System can record calls, call recording must be
enabled and the input and output wave devices for recording and playing back call
conversations must be configured. Additionally, the Call Conversation group box
allows you to configure the number of calls that will be recorded automatically, and
the length of time between recording reminders.
Enabling Call Recording
Before the Business Attendant System can record any call conversations,
conversation recording must be enabled. Use the following steps to enable call
recording.
1. From the Business Attendant Client Options dialog box (Figure 4-1 on page
52), select the Wave Files tab (Figure 6-1 on page 78).
2. Select the Record phone conversation check box.
3. Click OK to save this parameter and exit the Business Attendant Client Options
dialog box.