user manual

NDA-30103 Revision 4 Page 85
OpenWorX Business Attendant System User Guide Using the Wave File Recording Features
2. Enter the number of minutes that the Business Attendant System should record
the conversation before displaying a reminder in the Remind interval field.
3. Click OK to save this parameter and exit the Business Attendant Client Options
dialog box.
Setting the Wave
File Path
Before wave files can be played and recorded using the Business Attendant
System, you must enter a path indicating the location of the wave files. You can
store the wave files for all attendants in a common directory to save disk space on
the local machines, instead of having each attendant store their individual wave
files on their local machine. If the wave files are stored in a common directory, the
administrator can view, playback, or delete the wave files to maintain the files and
disk space. In the common directory, each attendant has their own folder.
Attendants can only view, play, or delete their own wave files.
Use the following steps to configure the wave file common directory.
1. From the Business Attendant Client Options dialog box (Figure 4-1 on page
52), select the Wave Files tab (Figure 6-1 on page 78).
2. Do one of the following:
• Enter the desired path in the Path to wave files field.
•Click the Browse button and select the desired path from the available
directories.
3. Click OK to save this parameter and exit the Business Attendant Client Options
dialog box.