ATTENDANT MONITOR Operations Manual NEC America, Inc.
LIABILITY DISCLAIMER NEC America, Inc. reserves the right to change the specifications, functions, or features, at any time, without notice. NEC America, Inc. has prepared this document for the exclusive use of its employees and customers. The information contained herein is the property of NEC America, Inc. and shall not be reproduced without prior written approval from NEC America, Inc. NEAX and Dterm are registered trademarks of NEC Corporation. © 2000 NEC America, Inc.
Attendant Monitor Operations Manual CONTENTS TABLE OF CONTENTS Page Chapter 1 - INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 How To Use This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manual Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 1 - Introduction . . . . . . . . . . . .
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Attendant Monitor Operations Manual Chapter 1 INTRODUCTION INTRODUCTION This manual provides the information needed to configure and operate the Attendant Monitor software application. How To Use This Manual This manual describes the various screens, windows and functions for the installation, configuration and operation of Attendant Monitor. Examples of displayed screens and step-by-step procedures are shown in the following chapters.
INTRODUCTION Attendant Monitor Operations Manual What is Attendant Monitor? Overview Attendant Monitor is an application that will accumulate attendant statistics when attendant consoles are used in a stand alone environment. Attendant Monitor serves as the event collector for the Attendant Console Statistics application, detecting events generated by the attendants and the PBX, and sending messages to the Attendant Console Statistics Logger component.
Attendant Monitor Operations Manual Chapter 2 INSTALLATION & CONFIGURATION INSTALLATION & CONFIGURATION This chapter provides a step-by-step description of the installation, initial configuration, and Main Menu functions for Attendant Monitor. Before proceeding with the configuration, ensure that the SCO UNIX operating system and the Applications Manager (APM) platform software are installed on the system.
INSTALLATION & CONFIGURATION NEC America Attendant Monitor Operations Manual APM Administration APM Platform Release Rel2.3 Wed - Oct 31, 1996 APM Administration Main Menu. (May 22, 1996) Type ’i’ in the “Enter Option: [ ]” field to select “Installation of Applications/ Packages” and press Enter. Main Menu APM Debug Facilities Halt APM System File Archive Installation of Applications/Packages Note: The APM Platform release and date may vary from this example.
Attendant Monitor Operations Manual INSTALLATION & CONFIGURATION Next, you are requested to insert the Attendant Monitor installation diskette in the Floppy Disk Device. Install Procedure Installing from /dev/fd0 Insert OAI Application/Update Release Media #1 Enter to continue: Insert the diskette and press Enter to continue. Note: The Attendant Monitor installation diskette will be a 3.5 inch type.
INSTALLATION & CONFIGURATION NEC America Attendant Monitor Attendant Monitor Operations Manual Wed - Oct 31,1996 Installation Options Select the installation option for Attendant Monitor. For a new installation, type ’I’ and press Enter. The installation of files will now begin. [I]nstall If performing an upgrade, type U and press Enter. If you wish to Cancel the installation at this time, type ’C’ and press Enter.
Attendant Monitor Operations Manual NEC America Attendant Monitor INSTALLATION & CONFIGURATION Wed - Oct 31,1996 Configuring StatLogger autocfg running... autocfg: AttenantMonitor application configured. Status messages show the installation and configuration of the first Attendant Monitor main component. At the prompt, press Enter to continue the installation. autocfg terminated normally.
INSTALLATION & CONFIGURATION Attendant Monitor Operations Manual Application Configuration Since Attendant Monitor is internally supported by the APM, its component must be configured in the APM environment. This section provides the information that must be entered into the APM configuration file. Attendant Monitor is set-up in the APM system using the Add function of the Application Configuration option on the APM System Administration menu.
Attendant Monitor Operations Manual Primary Configuration Parameters INSTALLATION & CONFIGURATION From the APM Configuration Entry screen, configure the AttendantMonitor component as follows. All parameters marked with asterisks (*) should be entered exactly as shown. The rest of the entries in the table below are just examples. Parameter Entry Value Application Name AttendantMonitor The name to be displayed in the APM menus. This name is displayed as it is entered here — i.e.
INSTALLATION & CONFIGURATION OAI-Conf Settings Attendant Monitor Operations Manual Use the OAI-Conf command on the APM Configuration Entry screen to make the necessary parameter entries. For parameters shown with an asterisk (*) in the table below, make entries exactly as shown. The other parameters are shown with sample entries that may be changed to meet site requirements.
Attendant Monitor Operations Manual INSTALLATION & CONFIGURATION Database Support Attendant Monitor requires two APM databases: the Attendant Monitor database and the Tenant Number Database. These databases are created with default values during initial software installation, but specific records must be added before Attendant Monitor is enabled. Attendant Monitor Database The Attendant Monitor database (attmon) consists of a Master Database file component and an Application Database file component.
INSTALLATION & CONFIGURATION Attendant Monitor Database (cont) Attendant Monitor Operations Manual Configuring the Attendant Monitor Database The database is initially blank. It must be configured before the Attendant Monitor application can operate. The database values are set using the APM Applications Manager Main Menu-- Selecting the Application Configuration option. The general sequence is the following: 1.
Attendant Monitor Operations Manual Tenant Number Database INSTALLATION & CONFIGURATION The Tenant Database is an APM database used by the Attendant Monitor application and other OAI applications. It provides a mechanism for retrieving the tenant number of an extension. The Tenant Number database consists of a Master Database file component and an Application Database file component: Master Database File - filename ’tenant_m’.
INSTALLATION & CONFIGURATION Tenant Number Database (cont) Configuring the Tenant Number Database This database must be configured before the Attendant Monitor application can operate. The database values are set using the APM Applications Manager Main Menu-- Selecting the Application Configuration option. The general sequence is the following: 1. Build a Master Database File Enter data into the master database fields to add the necessary phone line numbers. 2.
Attendant Monitor Operations Manual Chapter 3 ADMINISTRATOR TASKS ADMINISTRATOR TASKS A change of attendant personnel or changes to monitored numbers will require the databases used by Attendant Monitor to be modified. Specific database records must be modified to reflect these changes. The following must be changed: • Attendant Monitor Database to reflect changes to attendant names, numbers, or other values. • AMNO command to make changes on the PBX. • Tenant Number Database for any changes to numbers.
ADMINISTRATOR TASKS Attendant Monitor Operations Manual Tenant Number Database Records Any changes to monitored numbers will also require a change to the Tenants database. Perform the following steps to add, modify, or delete records: Page 16 1. Build a Master Database File Enter data into the master database fields to change the necessary extension numbers. 2.
Attendant Monitor Operations Manual Chapter 4 ATTENDANT TASKS ATTENDANT TASKS The only attendant tasks associated with Attendant Monitor is the login and logout of an attendant. Follow the steps below: Login and Logout Step 1: At an attendant console, press one of the loop keys to seize a loop. Step 2: Dial your monitored number assigned by the Administrator. - If not logged in, you will now be logged in at the console.
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