user manual

CHAPTER 4
APRIL, 1990
440.11 Consultation Hold (Broker’s Call)
Consultation hold is established during the process of transfer, conference
or broker’s call. When a station having a call on consultation hold goes
on-hook, the station will be immediately recalled.
1. Transfer or Conference:
With call in progress:
l Depress the FLASH key (or momentarily depress the
hookswitch); first party goes on consultation hold.
l Dial second party.
l Consult with second party when answered.
l Hang up to complete transfer, or hookflash to establish a
conference.
OR
l When second party (internal) hangs up, the station is
reconnected to the first party.
2. Broker’s Call:
a. Originating:
With call in progress:
l Depress the FLASH key (or momentarily depress the
hookswitch) to receive second dial tone.
b.
l Dial access code (Default: 4 #) to place first party on exclusive
hold.
l Receive internal dial tone and call second party.
l Converse with second party when answered.
l Depress the FLASH key (or momentarily depress the
hookswitch) and dial access code (Default: 4 #) to place second
party on exclusive hold.
The station is automatically reconnected to the first party.
Answering:
With call in progress:
The station receives camp on or override tone, then hook flash
and dial access code (Default: 4 #) to place first call on exclusive
hold.
Hang up and receive ring tone.
Lift handset to answer the second call.
Depress the FLASH key (or momentarily depress the
hookswitch) and dial access code (Default: 4 #l to place the
second call on exclusive hold.
The station is automatically reconnected to the first party.
NOTE:
In operations a. and b., successive access to exclusive hold
alternates the connection between the first and second parties.
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