user manual

InfoSet 408 System Manager’s Guide 2 - 3

Issue 1 NEC America, Inc

1.1.3 Call Routing Keys Give Quick Access

The system’s call routing keys let you create simple

menus that lead callers to frequently requested

extensions or information. By entering a single digit,

callers go to a specified extension (“For Sales, press

.”), hear an audio message (“For product

information, press

.”), or go to another call routing

menu.

1.1.4 Operator Assistance Is Always Available

The voice messaging system does not completely

replace an operator. Callers who need personal

assistance can reach the operator at any time by

dialing 0. Callers who do not respond during the

opening greeting, such as those not using a

touchtone telephone, are transferred automatically to

the operator.

1.2 Deciding How to Use the Automated Attendant

Your technician needs to know if and how you want to use the

automated attendant with your operator to handle external

calls. If you will use the automated attendant, will it be a

private, secondary, or primary attendant? Your choice tells the

technician how to connect your system. Note that your

technician can enable or disable the automated attendant

later, if the needs of your organization change.

1.2.1 No Automated Attendant

InfoSet 408 Voice Mail is used for internal voice mail

only. No outside lines are routed to the automated

attendant. Rather, InfoSet 408 Voice Mail is an

extension on your telephone system that is available

only to internal callers and callers transferred to it by

the operator.