user manual

Issue 1 NEC America, Inc.
3 - 6 InfoSet 408 System Manager’s Guide
Setting Your Operator’s Extension and Mailbox on page 3-6
Ongoing Maintenance on page 5-1
Creating A Special Opening Greeting For Holidays on page 5-1
S
ECTION
6 S
ETTING
Y
OUR
O
PERATOR
’
S
E
XTENSION AND
M
AILBOX
During installation, your technician indicates the telephone assigned to
the operator’s extension. Callers are transferred to the operator when:
They dial 0 during the opening greeting.
They do not press any keys during the opening greeting.
If the operator is busy or unavailable, callers are transferred to the
Operator mailbox. The person designated to receive the Operator
mailbox messages, including any fax notifications, is responsible for
acting on each caller’s request and for redirecting messages to the
appropriate mailbox.
To confirm or change the extension for operator calls:
1. Access the system manager’s conversation.
2. Select action 8 and then 4, as prompted.
3. Verify that the extension number for the operator station is correct. If
not, enter the correct extension.
Operator Mailbox Greetings
Callers who are transferred to the Operator mailbox hear either a day
greeting or night greeting, depending on which schedule is active. InfoSet
408 Voice Mail includes prerecorded operator greetings for both day
mode and night mode. You can rerecord these greetings to suit your
organization’s needs.
To prevent messages from accumulating in the Operato
r
mailbox, resulting in a reduction of available recording
space, the operator must regularly check the messages lef
t
in the Operator mailbox.