user manual

Issue 1 NEC America, Inc.

6 - 4 InfoSet 408 System Manager’s Guide

ECTION

3 P

LANNING

ALL

OUTING

Use the Call Routing Planning Worksheet to record call-routing key

assignments and draft the opening and call-routing box greetings that

you will record when you set up call routing for your voice messaging

system. You can also use the worksheet to plot the system’s default

action when a caller enters an invalid call-routing key or does not press a

key after hearing a greeting.

Steps for setting up call routing:

1. Complete the Call Routing Planning Worksheet on the following

page.

2. Set up call-routing keys for the opening greeting. Set up call-routing

keys for each call-routing box that will offer a submenu of additional

call-routing options.

3. Change the default actions for each call-routing greeting (optional).

4. Record greetings for call-routing boxes. Rerecord the opening

greeting for day (and night if desired) to reflect available call-routing

keys.

5. Test call-routing keys.

Note:

Avoid assigning call-routing keys that begin with the same digit as

subscriber extensions. For example, avoid using 1 as a call-

routing key when extensions range from 10-19.

Complete the Opening Greeting portion of the Call

Routing Planning Worksheet, and then make a copy of

the worksheet for each call-routing box you plan to

include in your call-routing setup.

Keep greetings simple. Guide callers to the right person

or information clearly and quickly. If the choices are clear

and short, callers will find your call-routing keys easy to

use.

Tell callers the choice or destination first, and then the

key to press (For Sales, press

...).