user manual
Table Of Contents
- Table of Contents
- Table of Contents
- Introduction
- Features
- Introduction
- Account Codes
- Alphanumeric Display
- Attendant Call Queuing
- Attendant Position
- Auto Redial
- Automatic Handsfree
- Automatic Ring Down
- Automatic Slot Configuration
- Background Music
- Barge In (Intrusion)
- Battery Backup
- Brightness Control
- Call Coverage Keys
- Call Forwarding
- Call Forwarding Off Premises
- Call Timer
- Call Waiting / Camp-On
- Callback
- Caller ID
- Caller ID Logging
- Central Office Calls, Answering
- Central Office Calls, Placing
- Check Key
- Class of Service
- Conference
- Conference, Meet-Me
- Conference, Unsupervised
- Contrast Controls
- Cordless Telephone
- Delayed Ringing
- Dial Number Preview
- Dial Tone Detection
- Direct Inward Dialing
- Direct Inward Line
- Direct Line Access
- Direct Station Selection (DSS)
- Direct Station Selection (DSS) Console
- Directed Call Pickup
- Directory Dialing
- Display, Alphanumeric
- Distinctive Ringing
- Do Not Disturb
- Do Not Disturb Override
- Door Box
- Equal Access Compatibility
- Extended Ringing
- Extension Hunting
- Extension Locking
- Feature Keys
- Flash
- Flexible Numbering Plan
- Forced Line Disconnect
- Group Call Pickup
- Group Listen
- Group Ring
- Handsfree and Handsfree Answerback
- Headset Compatibility
- Hold
- Hotline
- Interactive Soft Keys
- Intercom
- Key Ring
- Language Selection
- Last Number Redial
- Line Group Routing
- Line Groups
- Line Keys
- Line Queuing / Line Callback
- Loop Keys
- Meet-Me Conference
- Message Waiting
- Microphone Mute
- Monitor / Silent Monitor
- Multiple Directory Numbers
- Music on Hold
- Names for Extensions and Lines
- Night Service / Night Ring
- Off-Hook Signaling
- One-Touch Keys
- Paging
- Paging, Meet-Me Conference
- Park
- PBX / Centrex Compatibility
- PC Program (System Administrator)
- Prime Line Preference
- Privacy
- Privacy Release Groups
- Private Line
- Programmable Idle Menu Soft Keys (Super Display)
- Pulse to Tone Conversion
- Regional Defaults
- Removing Lines and Extensions from Service
- Reverse Voice Over
- Ring Groups
- Ringdown Extension
- Ringing Line Preference
- Save Number Dialed
- Selectable Display Messaging
- Silent Monitor
- Single Line Telephones
- Soft Keys
- Speed Dial
- Split (Alternate)
- Station Key Telephones
- Station Message Detail Recording
- System Administrator (PC Program)
- System Identification
- System Programming Backup and Restore
- System Programming Password Protection
- T1 Lines
- Tandem Calls / Unsupervised Conference
- Tie Lines
- Time and Date
- Toll Restriction
- Transfer
- Unsupervised Conference
- User Programmable Features
- Voice Mail
- Call Forwarding to Voice Mail
- Leaving a Message
- Transferring to Voice Mail
- Conversation Record
- Conversation Record Key for a Co-worker’s Mailbox
- Personal Answering Machine Emulation
- Voice Mail Overflow
- Message Center Mailbox
- Interactive Soft Key Shows New Messages
- Call Forwarding Timers and Voice Mail
- User Programmable Features
- Voice Over
- Volume, Brightness, and Contrast Controls
- Walking Class of Service
- IntraMail Features
- Introduction
- Start-Up Programming
- Specifications
- Application Examples
- IntraMail Feature Glossary
- Announcement Mailbox
- Announcement Message
- Answer Schedule Override
- Answer Tables
- Answering Machine Emulation
- Auto Attendant Do Not Disturb
- Auto Erase or Save
- Auto Time Stamp
- Automated Attendant
- Automated Attendant, Built-In
- Automated Attendant Transfer
- Automatic Routing for Rotary Dial Callers
- Bilingual Voice Prompts
- Call Forward to a Mailbox
- Call Routing Mailbox
- Call Screening
- Caller ID and Voice Mail
- Caller ID with Return Call
- Calling the Automated Attendant
- Centrex Transfer
- Conversation Record
- Dial Action Table
- Directory Dialing
- Directory Dialing Mailbox
- Erasing All Messages
- Exiting a Mailbox
- Extension Hunting to Voice Mail
- External Transfer
- Fax Detection
- Flexible Answering Schedules
- Flexible Call Routing
- Flexible Mailbox Numbering Plan
- Forced Unscreened Transfer
- Getting Recorded Help
- Go to a Mailbox
- Greeting
- Group Mailbox
- Guest Mailbox
- Hang Up
- Instruction Menu
- Leaving a Message
- Listening to Messages
- Log Onto Voice Mail
- Mailbox Name
- Mailbox Options Menu
- Mailbox Security Code Delete
- Main Menu
- Make Call
- Master Mailbox
- Message Count Display
- Message Delete
- Message Forward
- Message Length
- Message Listen Mode
- Message Notification
- Message On Hold
- Message Playback Direction
- Message Record
- Message Reply
- Message Retention
- Message Storage Limit
- Message Waiting Lamp
- Multiple Company Greetings
- Next Call Routing Mailbox
- Programming Voice Mail
- Quick Message
- Record and Send a Message
- Remote Programming
- Routing Mailbox
- Screened Transfer
- Security Code
- Single Digit Dialing
- Subscriber Mailbox
- System Administrator
- System Administrator Mailbox
- System Reinitialization
- Time and Date with Voice Mail
- Time and Date Stamp
- Transfer to a Mailbox
- Transfer to a UCD Group
- Undefined Routing
- Unscreened Transfer
- Voice Mail Overflow
- Voice Prompting Messages
- Volume Control with Voice Mail
- System Options: 1001-1702
- 10xx-Configuration
- 11xx-CPU
- 12xx-Slots
- 13xx-Numbering
- 14xx-COS (Class of Service)
- 140x-Station
- 1401-Features
- 1401-01: System Speed Dial Access
- 1401-02: Extended Ring
- 1401-03: Privacy
- 1401-04: ACD Supervisor
- 1401-05: Soft Keys
- 1401-06: Conversation Record
- 1401-07: DND Override
- 1401-08: Receive DID Calls
- 1401-09: Receive DID Camp-On
- 1401-10: Name Programming
- 1401-11: Language Programming
- 1401-12: Call Screening
- 1401-13: Hotline Automatic Transfer
- 1402-Access
- 1403-SLT’s (Single Line Telephone Options)
- 1404-Caller ID
- 1405-Distinctive Ringing
- 1406-Call Forwarding Options
- 1407-Paging
- 1401-Features
- 141x-Line
- 140x-Station
- 15xx-Options
- 16xx-Timers
- 160x-Feature Timers
- 161x-COI (Analog Line) Timers
- 162x-SLI (Analog Single Line) Timers
- 163x-T1/E1 Timers
- 1631-Incoming
- 1631-01: Receive Loop Detection Timer
- 1631-02: Receive Dial Pulse Minimum Break Timer
- 1631-03: Receive Dial Pulse Maximum Break Timer
- 1631-04: Receive Dial Pulse Minimum Make Timer
- 1631-05: Receive Dial Pulse Maximum Make Timer
- 1631-06: Receive Minimum Flash Timer
- 1631-07: Receive Maximum Flash Timer
- 1631-08: Receive Minimum Clear Signal Timer
- 1632-Outgoing
- 1631-Incoming
- 164x-T1 Specific Timers
- 165x-E1 Specific Timers
- 1651-TX (Transmit Timers)
- 1652-RX (Receive Timers)
- 1652-01: Receive Minimum Seize Acknowledge Timer
- 1652-02: Receive Maximum Seize Acknowledge Timer
- 1652-03: Receive Minimum Digit Acknowledge Timer
- 1652-04: Receive Maximum Digit Acknowledge Timer
- 1652-05: Receive Minimum Answer Timer
- 1652-06: Receive Maximum Answer Timer
- 1652-07: Receive Minimum Meter Pulse Timer
- 1652-08: Receive Maximum Meter Pulse Timer
- 1652-09: Receive Minimum Double Answer (BZL) Timer
- 1652-10: Receive Maximum Double Answer (BZL) Timer
- 1652-11: Receive Minimum Line Block Timer
- 1652-12: Receive Line Block Recover Timer
- 1653-MFC Incoming Timers
- 1654-MFC Outgoing Timers
- 17xx-Speed Dial (System)
- Stations: 2101-2501
- 21xx-Configuration
- 210x-Setup
- 211x-Options
- 212x-Keys
- 213x-Access
- 214x-IntraMail (Station Mailbox)
- 215x-Speed Dial (Personal)
- 22xx-Ring Groups
- 23xx-UCD Groups
- 24xx-DSS Consoles
- 25xx-Text Messages (Selectable Display Messaging)
- 21xx-Configuration
- Lines: 3101-3715
- 31xx-Configuration
- 32xx-Groups
- 33xx-DID (Direct Inward Dialing)
- 34xx-PBX
- 35xx-Toll Restriction
- 350x-Setup
- 351x-Options
- 352x-1010-XXX / Local XXX (Equal Access Dialing)
- 353x-1+XXX / TBL-A XXX (NPA/NXX Dialing 3-Digit Table)
- 354x-1+XXX-XXX / TBL-A XXXXXXX (1 + NPA + NXX Dialing 6-Digit Table)
- 355x-XXX / TBL-B-XXX (NPA/NXX Dialing 3-Digit Table)
- 356x-XXX-XXX / TBL-B XXXXXX (NPA + NXX Dialing 6-Digit Table)
- 36xx-AC Codes (Verified Account Codes Table)
- 37xx-Caller ID (System-Wide Options)
- Voice Mail Options: 4101-4231
- 41xx-Configuration
- 42xx-IntraMail
- 420x-Options
- 4201-Messages (IntraMail Message Options)
- 4202-Notification (Message Notification Options)
- 4202-01: Wait Between Non-Pager Callout Attempts
- 4202-02: Wait Between Digital Pager Callout Attempts
- 4202-03: Wait Between Busy Non-Pager Callout Attempts
- 4202-04: Wait Between RNA Non-Pager Callout Attempts
- 4202-05: Wait for Answer Non-Pager Callout Attempts
- 4202-06: Number of Callout Attempts
- 4202-07: Send Pager Callout Until Acknowledged
- 4202-08: Digital Pager Callback Number
- 4202-09: Delay in Dialing Digital Pager Callback Number
- 4203-Voice Prompts (Active System Voice Prompt Languages)
- 421x-Answer Table
- 4211-Setup (Answer Table Setup)
- 4212-Schedule (Schedule Setup)
- 4212-[01-10]: Schedule Type
- 4212-[01-10]: Routing Mailbox Number
- 4212-[01-10]: Schedule Start Day
- 4212-[01-10]: Schedule End Day
- 4212-[01-10]: Schedule Run Date
- 4212-[01-10]: Schedule Start Time
- 4212-[01-10]: Schedule End Time
- Type 1 (Day of Week) Schedule Example
- Type 2 (Range of Days) Schedule Example
- Type 3 (Date) Schedule Example
- 422x-Routing Mailbox
- 423x-Dial Actions (Dial Action Table Options)
- 4231-Digit Assignment
- 4231-01: Digit xx Action
- 4231-01: Digit xx Routing Data
- STRF Action - Screened Transfer (1)
- UTRF Action - Unscreened Transfer (2)
- REC1 Action - Quick Message With Greeting (3)
- REC2 Action - Quick Message Without Greeting (4)
- LOGON Action - Log Onto Voice Mail (5)
- Hang Up Action (6)
- GOTO Action - Go to Mailbox (7)
- UND Action - Undefined Routing (0)
- Digits
- Caller Dialed Digits
- Ignore Digits
- No Routing
- Pause
- 4231-Digit Assignment
- 420x-Options
- Maintenance Options: 9001 - 9042
- DSX Program List
Attendant Call Queuing
22 ◆ Features DSX Software Manual
Attendant Call Queuing
Description
An unlimited number of callers can queue for the attendant. The callers hear ringback while they wait for the
attendant to answer — not busy tone. If you have the attendant as the overflow destination for Direct Inward
Lines, for example, unanswered DILs will “stack up” at the attendant until they are answered.
Operator Call Key
The last Feature Key on an attendant telephone is permanently assigned as an Operator Call key. When the
operator has Intercom calls waiting to be answered, the calls queue under this key. The key winks (on) when
calls are queued.
The Operator Call key is a permanent assignment for all extensions assigned as operators. You cannot
change this assignment. Attendant Call Queuing is a permanent, non-programmable feature.
Conditions
• None
Default Setting
• No operators assigned by default. Once assigned, key 12 (on 22-button) or key 24 (on 34-button) is an
Operator Call Key.
Programming
See Attendant Position (page 24) for required attendant programming.
Other Related Features
Features
Attendant Position (page 24)
Assign system attendants.
Call Coverage Keys (page 40)
A Call Coverage Key will not pick up a call ringing the attendant’s Operator Call Key.
Off-Hook Signaling (page 255)
The Operator Call Key does not activate off-hook signaling.
Ringing Line Preference (page 295)
Ringing Line Preference will not answer a call ringing the Operator Call Key.
Voice Mail (page 372)
• Automated Attendant Screened (STRF) Transfers flash the Operator Call key and the Ring Indicator
lamp. The call does not flash a line/loop key. (Note that Ringing Line Preference will not pick up a call
ringing the attendant’s Operator Call key.)
• Automated Attendant Unscreened (UTRF) Transfers flash the line’s line/loop key and the Ring Indica-
tor lamp.
IntraMail Features
None
Attendant Call Queuing helps minimize call congestion in systems that use the attendant as
the overflow destination for unanswered calls.