user manual
Table Of Contents
- Table of Contents
- Table of Contents
- Introduction
- Features
- Introduction
- Account Codes
- Alphanumeric Display
- Attendant Call Queuing
- Attendant Position
- Auto Redial
- Automatic Handsfree
- Automatic Ring Down
- Automatic Slot Configuration
- Background Music
- Barge In (Intrusion)
- Battery Backup
- Brightness Control
- Call Coverage Keys
- Call Forwarding
- Call Forwarding Off Premises
- Call Timer
- Call Waiting / Camp-On
- Callback
- Caller ID
- Caller ID Logging
- Central Office Calls, Answering
- Central Office Calls, Placing
- Check Key
- Class of Service
- Conference
- Conference, Meet-Me
- Conference, Unsupervised
- Contrast Controls
- Cordless Telephone
- Delayed Ringing
- Dial Number Preview
- Dial Tone Detection
- Direct Inward Dialing
- Direct Inward Line
- Direct Line Access
- Direct Station Selection (DSS)
- Direct Station Selection (DSS) Console
- Directed Call Pickup
- Directory Dialing
- Display, Alphanumeric
- Distinctive Ringing
- Do Not Disturb
- Do Not Disturb Override
- Door Box
- Equal Access Compatibility
- Extended Ringing
- Extension Hunting
- Extension Locking
- Feature Keys
- Flash
- Flexible Numbering Plan
- Forced Line Disconnect
- Group Call Pickup
- Group Listen
- Group Ring
- Handsfree and Handsfree Answerback
- Headset Compatibility
- Hold
- Hotline
- Interactive Soft Keys
- Intercom
- Key Ring
- Language Selection
- Last Number Redial
- Line Group Routing
- Line Groups
- Line Keys
- Line Queuing / Line Callback
- Loop Keys
- Meet-Me Conference
- Message Waiting
- Microphone Mute
- Monitor / Silent Monitor
- Multiple Directory Numbers
- Music on Hold
- Names for Extensions and Lines
- Night Service / Night Ring
- Off-Hook Signaling
- One-Touch Keys
- Paging
- Paging, Meet-Me Conference
- Park
- PBX / Centrex Compatibility
- PC Program (System Administrator)
- Prime Line Preference
- Privacy
- Privacy Release Groups
- Private Line
- Programmable Idle Menu Soft Keys (Super Display)
- Pulse to Tone Conversion
- Regional Defaults
- Removing Lines and Extensions from Service
- Reverse Voice Over
- Ring Groups
- Ringdown Extension
- Ringing Line Preference
- Save Number Dialed
- Selectable Display Messaging
- Silent Monitor
- Single Line Telephones
- Soft Keys
- Speed Dial
- Split (Alternate)
- Station Key Telephones
- Station Message Detail Recording
- System Administrator (PC Program)
- System Identification
- System Programming Backup and Restore
- System Programming Password Protection
- T1 Lines
- Tandem Calls / Unsupervised Conference
- Tie Lines
- Time and Date
- Toll Restriction
- Transfer
- Unsupervised Conference
- User Programmable Features
- Voice Mail
- Call Forwarding to Voice Mail
- Leaving a Message
- Transferring to Voice Mail
- Conversation Record
- Conversation Record Key for a Co-worker’s Mailbox
- Personal Answering Machine Emulation
- Voice Mail Overflow
- Message Center Mailbox
- Interactive Soft Key Shows New Messages
- Call Forwarding Timers and Voice Mail
- User Programmable Features
- Voice Over
- Volume, Brightness, and Contrast Controls
- Walking Class of Service
- IntraMail Features
- Introduction
- Start-Up Programming
- Specifications
- Application Examples
- IntraMail Feature Glossary
- Announcement Mailbox
- Announcement Message
- Answer Schedule Override
- Answer Tables
- Answering Machine Emulation
- Auto Attendant Do Not Disturb
- Auto Erase or Save
- Auto Time Stamp
- Automated Attendant
- Automated Attendant, Built-In
- Automated Attendant Transfer
- Automatic Routing for Rotary Dial Callers
- Bilingual Voice Prompts
- Call Forward to a Mailbox
- Call Routing Mailbox
- Call Screening
- Caller ID and Voice Mail
- Caller ID with Return Call
- Calling the Automated Attendant
- Centrex Transfer
- Conversation Record
- Dial Action Table
- Directory Dialing
- Directory Dialing Mailbox
- Erasing All Messages
- Exiting a Mailbox
- Extension Hunting to Voice Mail
- External Transfer
- Fax Detection
- Flexible Answering Schedules
- Flexible Call Routing
- Flexible Mailbox Numbering Plan
- Forced Unscreened Transfer
- Getting Recorded Help
- Go to a Mailbox
- Greeting
- Group Mailbox
- Guest Mailbox
- Hang Up
- Instruction Menu
- Leaving a Message
- Listening to Messages
- Log Onto Voice Mail
- Mailbox Name
- Mailbox Options Menu
- Mailbox Security Code Delete
- Main Menu
- Make Call
- Master Mailbox
- Message Count Display
- Message Delete
- Message Forward
- Message Length
- Message Listen Mode
- Message Notification
- Message On Hold
- Message Playback Direction
- Message Record
- Message Reply
- Message Retention
- Message Storage Limit
- Message Waiting Lamp
- Multiple Company Greetings
- Next Call Routing Mailbox
- Programming Voice Mail
- Quick Message
- Record and Send a Message
- Remote Programming
- Routing Mailbox
- Screened Transfer
- Security Code
- Single Digit Dialing
- Subscriber Mailbox
- System Administrator
- System Administrator Mailbox
- System Reinitialization
- Time and Date with Voice Mail
- Time and Date Stamp
- Transfer to a Mailbox
- Transfer to a UCD Group
- Undefined Routing
- Unscreened Transfer
- Voice Mail Overflow
- Voice Prompting Messages
- Volume Control with Voice Mail
- System Options: 1001-1702
- 10xx-Configuration
- 11xx-CPU
- 12xx-Slots
- 13xx-Numbering
- 14xx-COS (Class of Service)
- 140x-Station
- 1401-Features
- 1401-01: System Speed Dial Access
- 1401-02: Extended Ring
- 1401-03: Privacy
- 1401-04: ACD Supervisor
- 1401-05: Soft Keys
- 1401-06: Conversation Record
- 1401-07: DND Override
- 1401-08: Receive DID Calls
- 1401-09: Receive DID Camp-On
- 1401-10: Name Programming
- 1401-11: Language Programming
- 1401-12: Call Screening
- 1401-13: Hotline Automatic Transfer
- 1402-Access
- 1403-SLT’s (Single Line Telephone Options)
- 1404-Caller ID
- 1405-Distinctive Ringing
- 1406-Call Forwarding Options
- 1407-Paging
- 1401-Features
- 141x-Line
- 140x-Station
- 15xx-Options
- 16xx-Timers
- 160x-Feature Timers
- 161x-COI (Analog Line) Timers
- 162x-SLI (Analog Single Line) Timers
- 163x-T1/E1 Timers
- 1631-Incoming
- 1631-01: Receive Loop Detection Timer
- 1631-02: Receive Dial Pulse Minimum Break Timer
- 1631-03: Receive Dial Pulse Maximum Break Timer
- 1631-04: Receive Dial Pulse Minimum Make Timer
- 1631-05: Receive Dial Pulse Maximum Make Timer
- 1631-06: Receive Minimum Flash Timer
- 1631-07: Receive Maximum Flash Timer
- 1631-08: Receive Minimum Clear Signal Timer
- 1632-Outgoing
- 1631-Incoming
- 164x-T1 Specific Timers
- 165x-E1 Specific Timers
- 1651-TX (Transmit Timers)
- 1652-RX (Receive Timers)
- 1652-01: Receive Minimum Seize Acknowledge Timer
- 1652-02: Receive Maximum Seize Acknowledge Timer
- 1652-03: Receive Minimum Digit Acknowledge Timer
- 1652-04: Receive Maximum Digit Acknowledge Timer
- 1652-05: Receive Minimum Answer Timer
- 1652-06: Receive Maximum Answer Timer
- 1652-07: Receive Minimum Meter Pulse Timer
- 1652-08: Receive Maximum Meter Pulse Timer
- 1652-09: Receive Minimum Double Answer (BZL) Timer
- 1652-10: Receive Maximum Double Answer (BZL) Timer
- 1652-11: Receive Minimum Line Block Timer
- 1652-12: Receive Line Block Recover Timer
- 1653-MFC Incoming Timers
- 1654-MFC Outgoing Timers
- 17xx-Speed Dial (System)
- Stations: 2101-2501
- 21xx-Configuration
- 210x-Setup
- 211x-Options
- 212x-Keys
- 213x-Access
- 214x-IntraMail (Station Mailbox)
- 215x-Speed Dial (Personal)
- 22xx-Ring Groups
- 23xx-UCD Groups
- 24xx-DSS Consoles
- 25xx-Text Messages (Selectable Display Messaging)
- 21xx-Configuration
- Lines: 3101-3715
- 31xx-Configuration
- 32xx-Groups
- 33xx-DID (Direct Inward Dialing)
- 34xx-PBX
- 35xx-Toll Restriction
- 350x-Setup
- 351x-Options
- 352x-1010-XXX / Local XXX (Equal Access Dialing)
- 353x-1+XXX / TBL-A XXX (NPA/NXX Dialing 3-Digit Table)
- 354x-1+XXX-XXX / TBL-A XXXXXXX (1 + NPA + NXX Dialing 6-Digit Table)
- 355x-XXX / TBL-B-XXX (NPA/NXX Dialing 3-Digit Table)
- 356x-XXX-XXX / TBL-B XXXXXX (NPA + NXX Dialing 6-Digit Table)
- 36xx-AC Codes (Verified Account Codes Table)
- 37xx-Caller ID (System-Wide Options)
- Voice Mail Options: 4101-4231
- 41xx-Configuration
- 42xx-IntraMail
- 420x-Options
- 4201-Messages (IntraMail Message Options)
- 4202-Notification (Message Notification Options)
- 4202-01: Wait Between Non-Pager Callout Attempts
- 4202-02: Wait Between Digital Pager Callout Attempts
- 4202-03: Wait Between Busy Non-Pager Callout Attempts
- 4202-04: Wait Between RNA Non-Pager Callout Attempts
- 4202-05: Wait for Answer Non-Pager Callout Attempts
- 4202-06: Number of Callout Attempts
- 4202-07: Send Pager Callout Until Acknowledged
- 4202-08: Digital Pager Callback Number
- 4202-09: Delay in Dialing Digital Pager Callback Number
- 4203-Voice Prompts (Active System Voice Prompt Languages)
- 421x-Answer Table
- 4211-Setup (Answer Table Setup)
- 4212-Schedule (Schedule Setup)
- 4212-[01-10]: Schedule Type
- 4212-[01-10]: Routing Mailbox Number
- 4212-[01-10]: Schedule Start Day
- 4212-[01-10]: Schedule End Day
- 4212-[01-10]: Schedule Run Date
- 4212-[01-10]: Schedule Start Time
- 4212-[01-10]: Schedule End Time
- Type 1 (Day of Week) Schedule Example
- Type 2 (Range of Days) Schedule Example
- Type 3 (Date) Schedule Example
- 422x-Routing Mailbox
- 423x-Dial Actions (Dial Action Table Options)
- 4231-Digit Assignment
- 4231-01: Digit xx Action
- 4231-01: Digit xx Routing Data
- STRF Action - Screened Transfer (1)
- UTRF Action - Unscreened Transfer (2)
- REC1 Action - Quick Message With Greeting (3)
- REC2 Action - Quick Message Without Greeting (4)
- LOGON Action - Log Onto Voice Mail (5)
- Hang Up Action (6)
- GOTO Action - Go to Mailbox (7)
- UND Action - Undefined Routing (0)
- Digits
- Caller Dialed Digits
- Ignore Digits
- No Routing
- Pause
- 4231-Digit Assignment
- 420x-Options
- Maintenance Options: 9001 - 9042
- DSX Program List
Quick Message
560 ◆ IntraMail Features DSX Software Manual
Quick Message
Description
Quick Message is a Dial Action Table action that allows Automated Attendant callers to dial a digit (normally *)
followed by a mailbox number to leave a message in a Subscriber Mailbox. Since Quick Message is enabled by
default, it is an efficient way for experienced Automated Attendant callers to leave messages. There is no need to
dial an extension first. To make this option more readily available to all Automated Attendant callers, consider
having the active Instruction Menu describe how to use the Quick Message option.
There are two Quick Message Dial Action Table actions:
❥ Quick Message with Greeting (REC1)
The caller hears the mailbox greeting followed by a beep and can leave message. If the greeting is not
recorded, the caller hears, “At the tone, you can leave your message for extension xxx (or name if
recorded). Start recording at the tone. When you are done, press the # key or hang up.”
❥ Quick Message without Greeting (REC2)
The caller bypasses the mailbox greeting (hearing “Recording” and a beep instead) and can leave a mes-
sage. This is typically used with a Next Call Routing Mailbox when the caller is asked to dial a digit
(e.g., 1) to leave a message. Otherwise, the mailbox greeting (if recorded) would be heard again.
Conditions
• None
Default Setting
• Dial Action key * Action is REC1 and Routing is IXXX
Programming
1. In 4231-Digit Assignment (page 901), enter 3 to assign an available key as a REC 1 (Quick Message with
Greeting) option.
- To have the caller leave a Quick Message at a specific extension, the corresponding Routing option
should be the extension number.
- To have the caller leave a Quick Message at any caller-dialed extension, the corresponding Routing
option should be IXXX.
- To have the caller leave a Quick Message at a caller-dialed extension in a specific range, the corre-
sponding Routing option should be XXX.
(For example, to allow callers to leave a Quick Message extensions 300-399, for key 3 enter REC1
for the Action and XXX for the corresponding Routing.)
1. In 4231-Digit Assignment (page 901), enter 4 to assign an available key as a REC 2 (Quick Message
without Greeting) option.
- To have the caller leave a Quick Message at a specific extension, the corresponding Routing option
should be the extension number.
- To have the caller leave a Quick Message at any caller-dialed extension, the corresponding Routing
option should be IXXX.
- To have the caller leave a Quick Message at a caller-dialed extension in a specific range, the corre-
sponding Routing option should be XXX.
(For example, to allow callers to leave a Quick Message extensions 300-399, for key 3 enter REC2
for the Action and XXX for the corresponding Routing.)
Automated Attendant callers can dial a digit followed by an extension number to leave a
message directly in a user’s mailbox.
1. Optionally set up a Quick Message with Greeting (REC1) Action.
2. Optionally set up a Quick Message without Greeting (REC2) Action.