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XPRESS5800/120Mf

Service Guide

Summary of content (68 pages)

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() Service Guide EXPRESS5800/120Mf ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■
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iii CONTENTS Preface...........................................................................................................................................v Safety Indications .......................................................................................................................vi Notes on Using the Server.............................................................................................. 1-1 About Warning Labels ................................................................
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iv Updating SDR FW ............................................................................................................6-11 Mounting a Heat Sink on the CPU....................................................................................6-11 Removing the Motherboard ..............................................................................................6-11 How to Attach the Motherboard.......................................................................................
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Preface v Preface Welcome to the Express5800/120Mf server Service Guide. This manual describes the maintenance work necessary for the Express5800/120Mf basic processing unit. Keep this guide at hand for quick reference at any time it may be required. Read the section “Safety Indications” first, then proceed to “Notes On Using The Nec Express Server”.
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vi Preface Safety Indications Follow the instructions given in this service guide for proper operation and safe use of the NEC Express5800. This guide describes server components with possible danger, hazards that may be caused by ignoring warnings, and preventive actions against such hazards. Server components with possible danger are indicated with a warning label placed on or around them. They are also described in this guide.
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Chapter 1 Notes on Using the Server This chapter includes useful information for proper and safe operation of the NEC Express server. ABOUT WARNING LABELS The warning label is attached to components with possible danger or their vicinity in the NEC Express server to inform the user that a hazardous situation may arise when operating the server. (Do not take off any label or soil it.) If you find any label unattached, almost peeled off, or soiled, making the warning illegible, contact your sales agent.
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1-2 Notes on Using the Server SAFETY NOTES This section provides notes on using the NEC Express server safely. Read this section carefully to ensure proper and safe use of the server. For symbols, see "SAFETY INDICATIONS" provided earlier. General WARNING Do not use the NEC Express server for services involving human lives or requiring high reliability.
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1-3 Notes on Using the Server Power Supply and Power Code Use WARNING Do not hold the power plug with a wet hand. Do not disconnect/connect the plug while your hands are wet. Failure to follow this warning may cause an electric shock. Do not connect the ground wire to a gas pipe. Never connect the ground wire to a gas pipe. Failure to follow this warning may cause a gas explosion. CAUTION Plug in to a proper power source. Use a proper wall outlet.
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1-4 Notes on Using the Server CAUTION Use the authorized power cord only. Use only the power cord that comes with the NEC Express server. Use of an unauthorized power cord may cause a fire when the electric current exceeds the rated flow. Also, observe the following to prevent an electric shock or fire caused by a damaged cord. • Do not stretch the cord harness. • Do not pinch the power cord. • Do not bend the power cord. • Keep chemicals away from the power cord. • Do not twist the power cord.
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1-5 Notes on Using the Server Installation, Relocation, Storage, and Connection CAUTION Never attempt to lift the NEC Express server only by yourself. The NEC Express server weighs up to 44 kg (depending on its hardware configuration). Carrying the server only by yourself may strain your back. Hold the server firmly by its bottom with another person to carry it. Do not hold the front door to lift the server. The front door may be disengaged from the server, causing personal injury.
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1-6 Notes on Using the Server Cleaning and Working with Internal Devices WARNING Do not disassemble, repair, or alter the NEC Express server. Never attempt to disassemble, repair, or alter the NEC Express server on any occasion other than described in this User's Guide. Failure to follow this instruction may cause an electric shock or fire as well as malfunctions of the server. Do not look into the CD-ROM drive A laser beam is used in the CD-ROM drive.
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1-7 Notes on Using the Server During Operation CAUTION Stay away from the fan. Keep your hand or hair away from the cooling fan on the rear of the NEC Express server. Failure to follow this warning may get your hand or hair caught in the fan, resulting in injury. Do not touch the NEC Express server when it thunders. Disconnect the power plug from the outlet when a thunderstorm is approaching.
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1-8 Notes on Using the Server FOR PROPER OPERATION Observe the following notes for successful operation of the NEC Express server. Use of the NEC Express server ignoring the notes will cause malfunctions or failures of the server. ! Install the NEC Express server in a place that meets requirements for successful operation. For details, see Chapter 2, "Setting Up the Server.
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1-9 Notes on Using the Server TRANSFER TO THIRD PARTY The following must be observed when you transfer (or sell) the server or software provided with the server to a third party: NEC Express server Make sure to provide the User’s Guide along with the server to a third party.
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1-10 Notes on Using the Server DISPOSAL AND CONSUMABLES ! Dispose the server, hard disk drives, floppy disks, CD-ROMs, and optional boards as required by the local regulations. Ask your local government for details. IMPORTANT: For disposal (or replacement) of the battery on the motherboard of the NEC Express server, consult with your sales agent.
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1-11 Notes on Using the Server Advice for Health The longer you keep using the computer equipment, the more you become tired, which may cause disorders of your body. When you use a computer, observe the following to keep yourself from getting tired: Good Working Posture You have good posture if the following are satisfied when you use a computer: • You sit on a chair with your back straight. • Your hands are parallel with the floor when you put them on the keyboard.
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1-12 Notes on Using the Server USER SUPPORT Before Asking for Repair, do the following when the NEC Express server appears to fail: 1. Check if the power cord and the cables to other devices are properly connected. 2. See Chapter 6 to find if your problem fits the description. recommended measure for it. 3. Check if the software required for operation of the NEC Express server is properly installed.
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Chapter 2 Overview This manual describes the maintenance method for NEC Express5800/120Mf basic processing unit. The explanation is for maintenance personnel who perform site adjustment, periodic inspection, and repair of NEC Express5800/120Mf basic processing unit.
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2-2 Overview SPECIFICATIONS The table below lists the general specifications of the unit.
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Chapter 3 Unit Configuration SPECIFICATIONS 120Mf CPU Processor FSB Package L3 Cache Chipset Memory HDD Max. DIMM ECC Chipkill SpareMem Standard Max. HotPlug IDE I/F SCSI I/F DiskArray Non RAID RAID Internal Max. Ext. LAN Video (VRAM) Standard (x48/Half Height) 5.25” 3* (One for CDROM) 3.
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3-2 Unit Configuration NAMES AND FUNCTIONS OF COMPONENTS Please refer to the User’s Guide. CONNECTOR LOCATION Please refer to the User’s Guide. BLOCK DIAGRAM See next page.
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3-3 Unit Configuration
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3-4 Unit Configuration CABLE CONNECTION LIST
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Chapter 4 Troubleshooting If your NEC Express server does not operate as expected, read this chapter before assuming a failure. NOTE: Troubleshooting and POST error messages refer to User Guides. POST Error Message List On-screen error message Description Cause Action 0200 Failure Fixed Disk Hard disk failure 1. Incorrect setting in Setup 2. HDD failed 3. Motherboard failed 1. Check parameters entered in Setup 2. Replace HDD 3.
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4-2 Troubleshooting On-screen error message Description Cause Action 0271 Check data and time setting The real-time clock Unusual time setup of 1. Reset Setup parameters time setting is incorrect. RTC 2. Replace Motherboard 0280 Previous boot incomplete - Default configuration used Diskette drive A error Diskette drive B error Incorrect Drive A type - run SETUP Incorrect Drive B type – run SETUP System cache error Cache disabled System Memory exceeds the CPU's caching limit.
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4-3 Troubleshooting On-screen error message 0B02 Rebooted during OS Runtime. 0B1B PCI System Error on Bus/Device/Function 0B1C PCI Parity Error on Bus/Device/Function 0B22 Processors are installed out of order. 0B28 Unsupported Processor detected on Processor 1 0B29 Unsupported Processor detect on Processor 2 0B30 Fan 1 Alarm occurred. 0B31 Fan 2 Alarm occurred. 0B32 Fan 3 Alarm occurred. 0B33 Fan 4 Alarm occurred. 0B34 Fan 5 Alarm occurred. 0B35 Fan 6 Alarm occurred.
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4-4 Troubleshooting On-screen error message Description 0B75 System Voltage out of A system voltage error the range. was detected. Cause Action 1. SMBus Device failed 2. SMBus Cable failed 1. SMBus Device failed 2. SMBus Cable failed internal cables 3. Replace internal cables 4. Replace boards 0B78 The error occurred during fan sensor reading. 0B7C The error occurred during redundant power module confirmation. An error was detected during fan sensor reading.
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4-5 Troubleshooting On-screen error message Description Cause Action BMC failed 1. Turn off AC and re-start 2. Replace Motherboard Turn off AC and replace CPU#1 1. Turn off AC and re-start 2. Replace boards 0B94 IPMB signal lines do not respond. An SMC (Sattelite Management Controller) error 0B95 BMC FRU device An error of the SROM failure. that stores the chassis information 0B96 BMC SDR Repository The access error to failure.
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4-6 Troubleshooting On-screen error message 0BD3 2nd SMBus device address not acknowledged. 0BD4 2nd SMBus device Error detected. 0BD5 2nd SMBus timeout. 0BD6 3rd SMBus device address not acknowledged. 0BD7 3rd SMBus device Error detected. 0BD8 3rd SMBus timeout. 0BD9 4th SMBus device address not acknowledged. 0BDA 4th SMBus device Error detected. 0BDB 4th SMBus timeout. 0BDC 5th SMBus device address not acknowledged. 0BDD 5th SMBus device Error detected. 0BDE 5th SMBus timeout.
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4-7 Troubleshooting On-screen error message 8122 8130 8131 8132 8140 8141 8142 8150 8160 8161 Unsupported DIMM detected in DIMM group #3 Mismatch DIMM Type detected in DIMM group #1. Mismatch DIMM Type detected in DIMM group #2. Mismatch DIMM Type detected in DIMM group #3. DIMM group #1 with error is enabled. DIMM group #2 with error is enabled. DIMM group #3 with error is enabled.
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4-8 Troubleshooting Error Beep Codes Beep 1-2-2-3 1-3-1-1 1-3-1-3 Error ROM checksum error DRAM refresh test error Keyboard controller error 1-3-3-1 DIMM can not be detected 1-3-3-1 1-3-4-3 Memory check error DRAM test low byte error 2-2-3-1 Unjust exception test error 1-2 Video configuration fails 1-2 OPTION ROM Checksum failure Cause FMEM checksum error Memory refresh error Keyboard controller error Memory not installed or cannot write.
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4-9 Troubleshooting POST Codes The code displayed using the postcard is shown below.
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4-10 Troubleshooting CP 44 45 46 47 48 49 4A 4B 4C 4E 4F 50 52 54 55 56 58 59 5A 5B 5C 60 62 64 66 67 68 69 6A 6B 6C 6E 70 72 74 76 7A 7C 7D 7E 81 82 83 84 85 86 87 88 89 Reason Initialize BIOS interrupts POST device initialization Check ROM copyright notice Initialize manager for PCI Option ROMs Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system Display QuietBoot screen Shadow video BIOS ROM Display copyright notice Allocate memory for the multib
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4-11 Troubleshooting CP 8A 8B 8C 90 91 92 93 94 95 96 97 98 99 9A 9C 9D 9E A0 A2 A4 A8 A9 AA AC AE B0 B2 B4 B5 B6 B7 B9 BA BC BD BE C0 C1 C2 C3 C6 C7 CD D1 D3 Reason Initialize Extended BIOS Data Area Test and initialize PS/S mouse Initialize floppy controller Initialize hard disk controller Initialize local bus hard disk controller Jump to UserPatch2 Build MPTABLE for multi-processor boards Disable A20 address line Install CD-ROM for boot Clear huge ES segment register Fixup Multi Processor table Search
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4-12 Troubleshooting
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Chapter 5 Preventive Maintenance PERIODIC MAINTENANCE The following items are to be periodically maintained every 6 months. No. Check Item Site Frequency Regular Daily 1 Cleaning of FDD head 2 Check fan operation ○ ○ 3 Check T&D operation ○ ○ 4 5 Check date and time of internal clock Check UPS battery ○ ○ 6 Cleaning of CD-ROM head ○ ○ ○ 7 Check switches ○ ○ ○ Remarks ○ ○ Clean it at the same time. ○ Clean options such as DAT. Check smoothness.
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5-2 Preventive Maintenance
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Chapter 6 Installing Internal Optional Devices PREPARING FOR INSTALLATION AND REMOVAL Follow the procedure below to prepare for installing or removing components. a. Shut down the OS. b. Press the POWER switch to power off the NEC Express server (the POWER lamp goes off). c. Unplug the power cord of the NEC Express server from a power outlet. The power cord appended to the server as standard. The power cord appended to the extension power unit. d.
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6-2 Installing Optional Internal Devices POWER SUPPLY CAGE Removing the Power supply unit (CAGE) a. See the section “Preparing for Installation and Removal” described earlier to prepare. b. Remove the left side cover c. Remove all power cables from the motherboard, 5.25-inch devices, floppy drive and SCSI-BP. NOTE: Make sure not to hitch the cable when pulling out the Power supply unit. d. Remove the two screws on the rear side. screws e. Remove the two screws on the front side. f.
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6-3 Installing Optional Internal Devices Installing the Power supply unit (CAGE) Follow the removal procedure in reverse order to install the Power supply unit.
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6-4 Installing Optional Internal Devices FAN UNIT Removing the FAN unit a. See the section “Preparing for Installation and Removal” described earlier to prepare. b. Remove the left side cover. c. Remove the FAN cover (foaming material: gray color). d. Remove the FAN DC cable from the Motherboard, and pull out the FAN unit. a. See the section “Preparing for Installation and Removal” described earlier to prepare. b. Remove the left side cover. c.
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6-5 Installing Optional Internal Devices MOTHERBOARD Removing the Motherboard * After replacing the motherboard, you need to re-set the NvRAM information and SDR FW on the new motherboard. Make backup copies of the current NvRAM information before replacing the motherboard, and restore the information onto the new motherboard after the replacement. For details, see "Management of Setup Information." If the system is unable to make backup copies, set the NvRAM information. a.
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6-6 Installing Optional Internal Devices Making Backup Copies of NVRAM Information a. Set the NEC EXPRESSBUILDER CD-ROM in the CD-ROM drive, and activate the NEC EXPRESSBUILDER. b. When the NEC EXPRESSBUILDER becomes active, activate the Offline Maintenance utility by selecting "Tool" from the menu → "Offline Maintenance Utility" → " Manage System Information". c. When the Offline Maintenance utility becomes active, select "Save" from the menu.
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6-7 Installing Optional Internal Devices Restoring NVRAM Information a. Set the NEC EXPRESSBUILDER CD-ROM in the CD-ROM drive, and activate the NEC EXPRESSBUILDER. b. When the NEC EXPRESSBUILDER becomes active, activate the Offline Maintenance utility by selecting "Tool" from the menu → "Offline Maintenance Utility" → " Manage System Information." c. When the Offline Maintenance utility becomes active, select "Menu for Maintenance Persons" from the menu.
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6-8 Installing Optional Internal Devices f. When the "Restore (at replacement of the mother board)" screen appears, insert the floppy disk containing the backup copies of the NVRAM information into the floppy disk drive, and press the Enter key. (The following is an image screen, which may be different from the actual one.
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6-9 Installing Optional Internal Devices If the System is Unable to Make Backup Copies of NVRAM Information Set the NVRAM information on the new motherboard by taking the following steps. a. Set the NEC EXPRESSBUILDER CD-ROM in the CD-ROM drive, and activate the NEC EXPRESSBUILDER. b. When the NEC EXPRESSBUILDER becomes active, activate the Offline Maintenance utility by selecting "Tool" from the menu → "Offline Maintenance Utility" → "Manage System Information." c.
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6-10 Installing Optional Internal Devices Update Product/Cabinet Information Data Name Manufacturer (Manufacturer Name) Model Name (Product Name) N Code (Product Part) FR Number (Product Version) Serial Number (Product Serial) Cabinet Information Set Default Values Update g. The device type list is displayed. Set Value NEC NEC Express5800/1**** (*: Model name) [N8100-***] FR*.* 0000*** Select the target device type. (If the target device type is not in the list, select an arbitrary device type.) h.
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6-11 Installing Optional Internal Devices Updating SDR FW Refer to the update procedure document of the Motherboard maintenance parts. Mounting a Heat Sink on the CPU Refer to the Express Server User’s guide. Removing the Motherboard a. b. c. Turn off the power, and then pull the AC cable out. Remove a side cover. Extract heat sinks, CPUs, memory boards, PCI boards, etc. The following procedure explains how to remove a heat sink. (Please DO NOT pull up straight to draw out a heat sink.
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6-12 Installing Optional Internal Devices d. Remove the screws fixing the Motherboard. Remove R / M fixed screws as well. e. Take out the Motherboard carefully so as to avoid damaging it. Be sure to respect the specified order when removing components When you remove a motherboard, first remove CPUs and heat sinks (a total of eight screws) before removing retention modules. Refer to the following page.
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6-13 Installing Optional Internal Devices CPU socket Retention module Retention module CPU socket When attaching a Heat sink to the newly installed motherboard, please use the new cool sheet appended to mother board set. Moreover, please remove the old cool sheet of the heat sink with a driver etc. Heat Sink Please remove the old cool sheet of the heat sink with a driver etc.
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6-14 Installing Optional Internal Devices How to Attach the Motherboard To attach the motherboard, follow the removal procedure in the reverse order. Be careful of the following points. a. Check cables, confirm that wires are not pressed, install all connectors, etc. b. Do not bend the spring for EMI and a gasket. c. Use clamps to connect cables after Motherboard is installed. d.
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6-15 Installing Optional Internal Devices 4. Position the heat sink on the processor and hook it on one side of the retention module. 5. Fix the other side of retention module. * Caution When removing the retention, hook the hole (designated by the arrow on the picture left) using a thin minus driver or a tool.
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6-16 Installing Optional Internal Devices SCSI BACK PANEL (SCSI-B.P) & SAF-TE BOARD Removing the SCSI-B.P. a. See the section "Preparing for Installation and Removal" described earlier to prepare. b. Pull out all hard disks. c. Remove the left side cover. d. Remove the cable for SCSI-B.P. e. Remove five screws and pull out the disk cage gently away from the server chassis.
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6-17 Installing Optional Internal Devices f. Remove four screws, and remove the SCSI-B.P. (with SAF-TE board) gently away from the disk cage. SAF-TE board SCSI-B.P Installing the SCSI Back Panel Follow the removal procedure in reverse order to install the SCSI Back Panel.
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6-18 Installing Optional Internal Devices CD-ROM DRIVE Removing the CD-ROM Drive a. See the section "Preparing for Installation and Removal" described earlier to prepare. b. Remove the left side cover. c. Remove all cables connected to the CD-ROM drive. d. Remove four screws in front of the case, and pull out the CD-ROM bracket gently away from the server. e. Remove all screws on the side of the CD-ROM drive.
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6-19 Installing Optional Internal Devices FLOPPY DISK DRIVE Removing the FDD a. See the section "Preparing for Installation and Removal" described earlier to prepare. b. Remove the left side cover. c. Remove all cables connected to the FDD. d. Remove two screws in front of the case, and pull out the CD-ROM bracket gently away from the server. e. Remove all screws from the FDD bracket.
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6-20 Installing Optional Internal Devices FRONT BEZEL Removing the Front Bezel a. Open the front bezel. b. Use pliers to draw out the pins in the upper and lower corners on the right side of the server.
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6-21 Installing Optional Internal Devices FRONT SUB BEZEL Removing the Front Sub Bezel a. See the section "Preparing for Installation and Removal" described earlier to prepare. b. Remove the left side cover. c. Remove the lock of the front sub bezel. d. After shifting the front sub bezel up, pull it toward you and remove it. .
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6-22 Installing Optional Internal Devices FRONT PANEL BOARD Removing the Front Panel Board a. See the section "Preparing for Installation and Removal" described earlier to prepare. b. Remove the left side cover. c. Remove all cables on the front panel board. d. Remove the four screws on the front panel board.
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6-23 Installing Optional Internal Devices OTHER OPTION PARTS Refer to the User’s Guide shipped with the option part or Basic Processing Unit. RACK MOUNT CONVERSION Express5800/120Mf can be converted to a rack mount system. Refer to the User’s Guide shipped with the server.
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6-24 Installing Optional Internal Devices
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Chapter 7 Maintenance Parts MAINTENANCE PARTS LIST Maintenance parts are shown below. NEC PART DESCRIPTION COMMENTS NUMBER 6882580000 MBD ARIMA HODGES 120MF 6864890000 6865160100 MASTER KEY FOR 120LF & 120ME 120LF HS LVD SCSI CABLE 6865170000 120LF/120ME I2C CABLE 6842180100 120ME COM2 CABLE 6842170000 120LF INT SCSI CBL FOR DAT/DLT 6842200000 120LF FLOPPY CABLE 6865190000 120LF/120ME IDE CABLE 6842350100 INTRUS.
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7-2 Maintenance Parts 6874140000 MEM 256MB M383L3223DTS-CB0 6874130000 MEM 1GB DDR SDRAM 266MHZ 6874120000 MEM 512MB M383L6420DTS-CB0 6893340000 HDD 18G ST336607LC FW0003 6893330000 HDD 36G ST336607LC FW0003 6893350000 HDD 73G ST373307LC FW0003 6893390000 HDD 18G ST318453LC FW0002 6893400000 HDD 36G ST336753LC FW0002 6894000000 RAID LSI 520 1-CH 320-1 1L19 6891640000 BBU FOR LSI RAID CARD 320-1 6893990000 RAID LSI 518 2-CH 320-2 1L19 6891630000 BBU FOR LSI RAID CARD 320-2 6865270000
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Chapter 8 Notes ABOUT THE USE OF SCREWS The screws to be used in the Basic Processing Unit are inch screws. When installing option parts, make sure to use the relevant screws. Furthermore, be careful because the screws to be used with the Basic Processing Unit are different from those for installing a hard disk, a floppy disk drive or a 5.25 inch device. When a screw is already attached to the option part, always use the screw that comes with the device.
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8-2 Notes
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