NECCare NECCare Hard Disk Drive (HDD) Retention Program TM ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ For Express5800/ Servers NECCare Service
Proprietary Notice and Liability Disclaimer The information disclosed in this document, including all designs and related materials, is the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors. NEC Corporation of America and/or its licensors, as appropriate, reserve all patent, copyright and other proprietary rights to this document, including all design, manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights are expressly granted to others.
Contents Introduction.........................................................................................................................4 Program Highlights .............................................................................................................4 Terms and Conditions .........................................................................................................5 What is Covered and What is Not Covered? .....................................................................
Introduction NEC Corporation of America, “NECAM” offers its customers the opportunity to purchase service programs for its server and storage solutions, which are typically used in a business or professional environment to assist in the protection of their IT investments. This document will focus specifically on the NECCare Hard Disk Drive (HDD) Retention Program for Express5800/Servers only.
♦ Serial numbers of the HDD will be reviewed and verified by NECAM before replacement is authorized. Terms and Conditions ■ If service requires the replacement of hard disk drives under the terms of this Replacement Program, the replacement items become the property of Customer. ■ The warranty period for the HDD inherits the current terms of the servers’ warranty or support contract in place. It does not start a new warranty period.
♦ Alteration, repair or attempted repair by anyone not authorized by NEC Corporation of America. ♦ Any other cause that does not relate to a Product defect. 4. Data destruction or Data Wipe 5. Asset recovery, disposal or recycling 6. Hard Disk Drives recalled by the manufacturer due to safety risks 7. Non-standard hard drives requests 8. Support for failed or retained HDDs. Support under this program will be managed by the warranty or support contract terms inherited from the server.
NECCare HDD Replacement Program customers in the continental U.S. and Canada have one phone number to use when calling for support. Calls for initiating a replacement request should be made by calling 1-877-NEC-0064. Be prepared to provide the Serial Number to your server to NEC for quick response. NEC Corporation of America may require that you provide the original bill of sale or receipt as proof of purchase in order to be serviced under the Retention Program.
Note: Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Some states do not allow limitations on ho w long an implied warranty lasts, so the above limitation may not apply to you. This service program gives you specific legal rights, and you may also have other rights that vary from state to state and province to province.
NECCare Service
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