NEC Express5800 Series NEC ESMPRO Agent User's Guide 12-2006 ONL-4156aN-COMMON-126-99-0612
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Contents Chapter 1 Introducing NEC ESMPRO ..............................................................................1 Functions and Features .................................................................................................................... 1 Configuration................................................................................................................................... 2 System Requirements .................................................................................
About This Guide The NEC ESMPRO monitors the configuration, failures, and performance of systems across a network. This user's guide is intended for the system administrator and describes NEC ESMPRO capabilities, installation, features, and use. This manual is comprised of the following chapters. Chapter 1, Introducing NEC ESMPRO, describes NEC ESMPRO features, configuration and system requirements.
Chapter 1 Introducing NEC ESMPRO NEC ESMPRO lets a system administrator manage remote servers across a network. NEC ESMPRO monitors server hardware and software configurations, failures, and performance. With log data collected by NEC ESMPRO, a system administrator can track long-term and short-term performance, monitor server usage, create graphs to record trends, and check server failure rates.
2 Introducing NEC ESMPRO CONFIGURATION NEC ESMPRO consists of a NEC ESMPRO Manager program that runs on a management computer and a NEC ESMPRO Agent program that runs on servers to be managed. The NEC ESMPRO Manager collects hardware, software, and firmware information from the NEC ESMPRO Agents connected to the network. The NEC ESMPRO Manager displays NEC ESMPRO Agent information, failures, and error logs on the screen.
Introducing NEC ESMPRO SYSTEM REQUIREMENTS NEC ESMPRO requires the following hardware and software: NEC ESMPRO Agent Hardware – This server – Memory : 30.0MB of free memory – Hard Disk space : 50.
4 Introducing NEC ESMPRO INSTALLATION Install the NEC ESMPRO Agent software first. Doing so allows you to run the Autodiscover function to collect NEC ESMPRO data as soon as the NEC ESMPRO Manager software is up and running. If you add an NEC ESMPRO Agent after installing the NEC ESMPRO Manager software, you can rerun Autodiscover or add the NEC ESMPRO Agent manually for proper monitoring. For installation procedures, go to Chapter 2, Installing the NEC ESMPRO Agent.
Chapter 2 Installing the NEC ESMPRO Agent Installing the NEC ESMPRO Agent software in Windows systems involves the following procedures: – Ensuring that the TCP/IP protocol and SNMP services are running. – Configuring the SNMP Agent for NEC ESMPRO, including defining a community in SNMP and specifying the Manager IP address. – Installing System update. – Installing the NEC ESMPRO Agent software on each server you want to monitor.
6 Installing the NEC ESMPRO Agent If TCP/IP and SNMP Service are installed, go to the next section, "Installing the NEC ESMPRO Agent Software". If they are not installed, continue as follows. Installing TCP/IP Protocol a) Press the "Start" button, highlight "Settings", and select "Control Panel". b) Double click on the "Network Connections" icon. c) Double click on the "Local Area Connection". d) Click on "Properties". e) Click on "Install".
Installing the NEC ESMPRO Agent 7 Configuring of SNMP Service a) Press the "Start" button, highlight "Settings", and select "Control Panel". b) Double click on the "Administrative Tools" icon. c) Double click on the "Services" icon. d) Highlight "SNMP Service", select "Properties" from the "Action" menu.
8 Installing the NEC ESMPRO Agent NOTE: Setup of Firewall When the setting of the firewall is effective, port (161/UDP) that SNMP uses is blocked. In this case, because NEC ESMPRO Agent cannot communicate with NEC ESMPRO Manager, the server cannot be monitored from NEC ESMPRO Manager. Please open the port according to the following procedures. Windows XP / Server 2003 (Service Pack installed) 1. Click Start, point to Settings, click Control Panel, and then doubleclick Windows Firewall. 2.
Installing the NEC ESMPRO Agent 9 NOTE: Setup of Firewall Windows Server 2003 (Service Pack not installed) 1. Click Start, point to Settings, click Control Panel, and then doubleclick Network Connections. 2. Right-click the connection that you want, and then click Properties. 3. Click the Advanced tab, and then click Settings. 4. Click the Service tab, and then click Add. In the Service Settings dialog box, set the values as follows, and then click OK.
10 Installing the NEC ESMPRO Agent INSTALLING THE NEC ESMPRO AGENT SOFTWARE To install the NEC ESMPRO Agent software, you need to know the hardware model and the destination directory for NEC ESMPRO Agent software. 1. Insert the EXPRESSBUILDER CD into the CD-ROM drive. 2. Click on [Setup] on the EXPRESSBUILDER Master Control Menu, and select [NEC ESMPRO] from the pop-up menu appeared. NEC ESMPRO Setup will be displayed. 3. Click on [Agent]. 4. Enter the requested information when prompted.
Chapter 3 Using the NEC ESMPRO Agent The NEC ESMPRO Agent software tracks and manages the status of server components and resources at specified intervals. If an error or abnormality occurs, the NEC ESMPRO Agent notifies the NEC ESMPRO Manager of the failure. When the NEC ESMPRO Manager requests administrative data, the NEC ESMPRO Agent immediately transmits the information, allowing the NEC ESMPRO Manager to monitor the real-time server status.
12 Using the NEC ESMPRO Agent From the General tab you can set the following information: SNMP Setting – "Enable the NEC ESMPRO Manager to modify SNMP Setting" indicates whether the NEC ESMPRO Manager can modify server operation parameters via SNMP. A check enables NEC ESMPRO Manager modifications; no check disables NEC ESMPRO Manager modifications. – Permit Remote Shutdown/Reboot specifies whether the NEC ESMPRO Manager can perform a remote Shutdown or Reboot.
Using the NEC ESMPRO Agent 13 From the System tab you can set the following information: Monitor the memory dump settings To enable the memory dump settings monitoring function, check the box. Monitoring Disk Expansion – Enable Monitoring - To enable the Disk Expansion Unit monitoring function, check the box. – Sample Interval - Adjusts the Disk Expansion Unit monitoring cycle.
14 Using the NEC ESMPRO Agent From the CPU tab you can set the following information: Sample Interval ⎯ Adjusts the CPU load monitoring cycle. Sample Interval can be set to 1, 2, 3, 4, 5, 6, 10, 12, 15, 20, 30, or 60 seconds. Utilization Rate ⎯ Adjusts the CPU load monitoring utilization rate. Utilization Rate can be set to load for 1 min, 5 min, 30 min, 1 hour, 1 day, or 1 week. Thresholds ⎯ Set the CPU load monitoring thresholds (%) for fatal and warning alerts in the Report and Reset fields.
Using the NEC ESMPRO Agent 15 Network Hardware errors: – Alignment Errors: Broken packets for collision – FCS Errors: Broken packets for collision – Carrier Sense Errors: Cable disconnected, Cable defect, or Transceiver defect. Transmission retry percentage ⎯ Percentage of collision errors of total transmitted packets per monitoring cycle. There is a possibility that network traffic to this server is extremely heavy. Please reduce the network traffic to this server.
16 Using the NEC ESMPRO Agent From the ESRAS tab you can set the following information: Off-line Maintenance Utility Settings – Start after a fault occurs - Starts the utility at reboot after a fault occurs.
Using the NEC ESMPRO Agent 17 From the WDT tab you can set the following information: – Monitor System Hangs - To enable the hang monitoring function by Watch-dog timer, check the box. – Timeout - Specify the Watch-dog timer timeout. – Interval - Specify the Watch-dog timer reset interval. The interval ranges from a fifth of the Timerout to the Timeout. – Action at timeout - Specify the action at timeout. – Action after timeout - Specify the action after timeout.
18 Using the NEC ESMPRO Agent From the SAF-TE tab you can set the following information: Sample Interval ⎯ SAF-TE monitoring cycle. The range is 1 to 3600 seconds. It's for monitoring temperature, power units, or chassis covers on a SAF-TE instrumented system. This function is automatically enabled only on a SAF-TE instrumented system.
Using the NEC ESMPRO Agent 19 ACCESSING STORAGE SETTINGS To access storage monitoring control, click the [Storage Setting] button on General tab in NEC ESMPRO Agent Properties. A window similar to the following appears. From Polling Frequency tab you can change sampling interval of Storage Monitoring Service and File System Monitoring Service. Service List ⎯ Select a service to change sampling interval. NOTE: Only services that have been started are shown.
20 Using the NEC ESMPRO Agent From Free Space tab you can change threshold of free block monitoring. File System List ⎯ Select a file system to change threshold and/or monitoring mode. NOTE: You cannot select the following file systems: - network drives - on the removable drive - not assigned drive letter Capacity ⎯ Shows the capacity of the file system. Warning ⎯ Shows warning threshold. In case you want to change threshold, set new threshold value.
Using the NEC ESMPRO Agent 21 – How to monitor the free block by one level You can use only one level threshold. If the fatal threshold and warning threshold is equal, NEC ESMPRO Agent monitors at single level. In this case, the monitoring level is "Fatal" (no warning level). From Reset tab you can reset status of exchanged hard disk. Hard Disk List ⎯ Select a hard disk that needs to be reset. Reset button ⎯ Reset the status information of hard disk selected in "Hard Disk List".
22 Using the NEC ESMPRO Agent From the HD Pre-failure tab you can change the mode of the hard disk pre-failure prediction function. Object List ⎯ Select the type of object. If you want to select the hard disk connected SCSI and/or IDE controller, select "Hard Disk." Enable Pre-failure Prediction ⎯ Select mode of the hard disk pre-failure prediction. In case you want to monitor the hard disk pre-failure prediction, turn on the check box.
Using the NEC ESMPRO Agent 23 INFORMATION COLLECTION The NEC ESMPRO Agent periodically monitors and collects the status of server components and resources and passes this administrative data to the NEC ESMPRO Manager when requested. The NEC ESMPRO Agent collects and manages three types of information: Static information — Static information such as product and system name is defined during NEC ESMPRO Agent installation and never changes. This data is only collected when the NEC ESMPRO Manager requests it.
24 Using the NEC ESMPRO Agent NEC ESMPRO AGENT SERVICES The NEC ESMPRO Agent offers the following services. The NEC ESMPRO Common Monitoring Service tracks the status of the system board, CPU boards, and server environment. The NEC ESMPRO System Management Service tracks the status of the system board, CPU boards, and server environment The NEC ESMPRO Storage Monitoring Service and the NEC ESMPRO File System Monitoring Service track the File System as well as the status of hard disks.
Appendix A Note 1. About using [Hardware Management] on Windows Server 2003 R2 If you use "Hardware Management" provided by Windows Server 2003 R2, please use it according to the guidance. The guidance is published in the following URL. http://www.nec.co.jp/express/download/W2K3_R2 2. Information displayed in "Resource" of SCSI controller when x64 Edition OS is used When using x64 Edition OS, incorrect information may appear in [Resource] window from [SCSI Controller] of DataViewer.
26 Note 6. Affect on Disk administration When NEC ESMPRO Agent is running on the system, it's not possible to do the following operations. Format or remove a partition by NT Disk Administrator. Eject the removable media like MO, Zip, PD or DVD-RAM by means of software. In such a case, please take the following steps: – Stop ESMCommonService from the 'Service' dialog in the Control Panel. – Format or remove the partition with an appropriate tool such as 'format' command or eject the media.
Note 12. 27 Using IDE Mirroring Controller (Promise Fasttrak100/100LP) NEC ESMPRO manages IDE Mirroring Controller (Promise Fasttrak100/100LP) in a similar way as it manages SCSI and IDE devices except for the following points: – DataViewer All hard disk drives connected with disk mirroring controller are displayed on data viewer as one logical disk drive instead of displaying each hard disk drive. Also, disk mirroring controller is not displayed on DataViewer as "Disk Array".
28 Note 16. Monitoring LAN via IEEE1394 interface If you connect an IEEE1394 network adapter and an IEEE1394 network adapter on another equipment, NEC ESMPRO Agent could not monitor LAN activity. IEEE1394 connection Server 17. Server Uninstallation of NEC ESMPRO Agent It sometimes fail if uninstallation is executed immediately after the system start. Please try the uninstallation again after a while if any error message is displayed. One file named "AMIRTUpt.
Note 29 – Change both Agent and Manager settings when you change the port number for the Report to Manager(TCP/IP In-Band). The setting method is as follows. a) Click the “Setting” - “Destination Setting” menu on Alert Manager, then you can see Destination Setting dialog showed. b) Select the “TCP/IP In-Band” and Click the “Modify ID” button on Destination Setting dialog, then you can see ID Setting dialog showed.
30 Note Between Manager and Manager Function Manager (Port) Direction Manager (Port) Protocol Remarks Inter-Manager Communication Undetermined → 8806 TCP - ← – The port number can be changed in the Remote Manager dialog by selecting Operation Window menu [Option] → [Customize] → [Remote Manager]. – "Undetermined" means that the unoccupied port at the communication start-up will be selected.
