() User's Guide EXPRESS5800/320Lb/320Lb-R ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■
NEC
Proprietary Notice and Liability Disclaimer The information disclosed in this document, including all designs and related materials, is the valuable property of NEC Solutions (America), Inc. and/or its licensors. NEC Solutions (America), Inc. and/or its licensors, as appropriate, reserve all patent, copyright and other proprietary rights to this document, including all design, manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights are expressly granted to others.
Contents Proprietary Notice Using This Guide Text Conventions ............................................................................................................... viii Related Documents .............................................................................................................. ix Safety Notices ....................................................................................................................... x Safety Notices for Users Outside of the U.S.A. and Canada ......
Serial Ports...........................................................................................................1-28 Real Time Clock..................................................................................................1-28 Baseboard Management Controllers (BMC)...............................................................1-29 External Device Connectors........................................................................................1-29 2 Setting Up the System Overview ...........
Configuration Settings Menu ...................................................................................... 3-16 Host Adapter Settings Submenu ......................................................................... 3-16 SCSI Device Settings Submenu .......................................................................... 3-17 SCSI Bus Settings Submenu ............................................................................... 3-18 Autoconfigure SCSI Device Submenu..............................
Checklist........................................................................................................................5-5 Diagnostic Procedures ........................................................................................................5-6 Error Checking ..............................................................................................................5-6 Troubleshooting Guide..................................................................................................
Using This Guide This User’s Guide provides a quick reference to information about your fault-tolerant server system. Its goal is to familiarize you with your system and the tasks necessary for system configuring and upgrading. This guide contains the following information: ! Chapter 1, “System Overview” provides an overview of your system and describes your system’s major system components. See this chapter to familiarize yourself with your system.
Text Conventions This guide uses the following text conventions. Warnings, cautions, and notes have the following meanings: ! WARNING Warnings alert you to situations that could result in serious personal injury or loss of life. ! CAUTION Cautions indicate situations that can damage the system hardware or software. Note: Notes give important information about the material being described. ! Names of keyboard keys are printed as they appear on the keyboard. For example, Ctrl, Alt, or Enter.
Related Documents In addition to this guide, the following system documentation is included with your server either as electronic files on EXPRESSBUILDER or as paper copy shipped with your server. ! System Release Notes Release Notes provide you with the latest information about your system. This information was not available to be included in your user's guide at the time it was developed and released.
Safety Notices General Notices ! WARNING Lithium batteries can be dangerous. Improper handling of lithium batteries may result in an explosion. Dispose of lithium batteries as required by local ordinance. Replace only with the same or equivalent type battery. The CD-ROM drive uses a laser beam. Do not look or insert a mirror inside while the system is on. A laser beam is invisible; if your eyes get exposed to it, there is a risk of losing your eyesight. This equipment uses 3-wire, grounded power cords.
! Do not use damaged power cords. (Replace it with a new one of the same type.) ! In the U.S.A. and Canada, the power cord must be a UL-listed detachable power cord (in Canada, CSA-certified), type ST or SJT, 16 AWG, 3-conductor, provided with a molded-on NEMA type 5-15 P plug cap at one end and a molded-on cord connector body at the other end. The cord length must not exceed 9 feet (2.7 meters). ! Outside the U.S.A.
Fire Related Notices ! CAUTION To prevent fires, and damage to the equipment and supply wiring, make sure that the rated load of the power branch circuit is not exceeded. Equipment nameplate ratings should be used when addressing this concern. For more information on installation and wiring of power-related facilities, contact your electrician or local power company. If the equipment emits smoke, odor, or noise, immediately turn off the POWER switch, unplug the cord, and contact your sales agent.
Shock Related Notices ! WARNING Do not insert a wire or metal objects into a vent or disk drive slot. There is a risk of an electric shock. Do not let water or foreign objects (e.g., pins or paper clips) enter the equipment. There is a risk of a fire, electric shock, and breakdown. When such objects accidentally enter the equipment, immediately turn off the power and unplug the cord. Contact your sales agent instead of trying to disassemble it yourself. Do not plug/unplug a power cord with a wet hand.
Rack-mount Related Notices ! WARNING To avoid a risk of injuries, users should not attempt to install the equipment into a rack. Installation should be performed by trained maintenance personnel. It takes at least two people to carry or maneuver a rack. Otherwise, it may be dropped and cause injuries or damage to physical assets. A tall rack (such as 44U rack) is quite unstable, especially when not fixed by stabilizers.
Care and Handling Use the following guidelines to properly handle and care for your system. Protect the system from extremely low or high temperatures. Let the system warm (or cool) to room temperature before using it. Keep the system away from magnetic forces. Keep the system dry. Do not wash the system with a wet cloth or pour fluid into it. Protect the system from being bumped or dropped. Check the system for condensation. If condensation exists, allow it to evaporate before powering on the system.
1 System Overview ! Overview ! Fault-Tolerant Hardware ! System Chassis ! PCI Module LEDs ! CPU Module LEDs ! PCI Board Slot Status LEDs ! Hard Disk LED ! LAN Connector LEDs ! System Components and Module Set ! Optional Components ! System Features
Overview This server is well suited for Symmetric Multiprocessing (SMP) and Enterprise class network server environments and is a highly reliable, high-powered, fault-tolerant, high-capacity multiprocessing system based on the Intel Xeon® processor family. It is a fully redundant system with on-line serviceability and hot plug replacement of all major subsystems and a solid performer offering the latest technology.
This server is designed for full redundancy and hot plug replacement of all major subsystems. The system modules that can be replaced are identified as Customer Replaceable Units (CRUs) of which most are redundant and hot pluggable. To this end, the server includes or has the option to include the following: ! SCSI hard disk drive bays accessible from the front of the chassis.
As application requirements increase, you can expand your server with additional processors, additional memory, add-in boards and peripheral devices. Your server features the following major components: ! Up to two high-performance Xeon 2.4GB processors in each CPU module. ! Up to 3 GB of Synchronous Dynamic Random-Access (SDRAM) system memory in each CPU module. ! Three PCI expansion slots, which support one 32-bit/33Mhz and two 64-bit/33Mhz PCI adapter cards in each PCI module.
System Chassis The system chassis is a fabricated metal structure. The following subsections describe the system chassis external view, internal view, and the system board set. Front View (Bezel Installed) Figure 1-3 shows the front chassis features and controls visible with the front bezel installed.
1 2 3 4 5 6 7 8 9 10 Front bezel A door that covers internal components. You can lock it with the included security key. Key slot Insert the security key in this slot to unlock the front bezel. Stabilizers Parts for stabilizing a tower-model unit. Casters Wheels for moving a tower-model unit. BMC status LED See “LEDs” in this chapter for details. PCI module status LED 1 See “LEDs” in this chapter for details. PCI module status LED 2 See “LEDs” in this chapter for details.
Front View (Bezel removed) Figure 1-4 shows the front chassis features and controls visible with the front bezel removed.
1 PCI module (for group 1) A module that includes a PCI board and LAN controller. 2 PCI module (for group 2) A module that includes a PCI board and LAN controller. 3 CPU module (for group 1) A module that includes a CPU (processor) and memory (DIMM). 4 CPU module (for group 2) A module that includes a CPU (processor) and memory (DIMM). 5 POWER switch A switch for turning on/off power to the system. The POWER switch on the primary PCI module will be lit. Press it once to turn on power.
Rear View Figure 1-5 shows the rear chassis features and controls visible.
1 Serial port A connector Connected to a device that has a serial interface. For maintenance use only. 2 AC inlet 3 Serial port B connector PC socket for plugging a power cord. Connected to a device that has a serial interface. For maintenance use only. 4 USB connectors 1 and 2 Connected to devices that support the USB interface. Connect the mouse/keyboard to USB 1; connect the floppy diskette drive to USB 2. 5 AC inlet AC socket for plugging a power cord.
CPU Module Figure 1-6 shows the internal components of the CPU Module. Both CPU modules in the server are identical. 5 4 6 7 8 9 3 2 10 1 1 1 Module handle 2 Cooling fans 3 CPU module board 4 CPU socket #2 (additional) 5 AC inlet (in the back) 6 Backboard connector (in the back) 7 CPU socket #1 (standard) 8 DIMMs 9 Power unit 10 Power backboard Figure 1-6.
CPU Module Board Figure 1-7 shows the major components of the CPU module board. 1 2 3 4 1 2 3 4 5 6 5 6 Group 1 Group 2 Group 3 3 CPU Module Board 1 Cooling fan connector 2 LED connector 3 Power connector 4 CPU socket #2 5 CPU socket #1 6 DIMM sockets (Slots #1 to #6 from top to bottom). Add memory modules in pairs: #1 and #2, #3 and #4, #5 and #6.) *This section only describes connectors that are used for replacing parts or upgrading. Other connectors have been setup before shipment.
PCI Module Figure 1-8 shows the internal components of the PCI module. Both PCI modules in the server are identical.
PCI Module Board Figure 1-9 shows the major components of the PCI module board. 2 3 1 4 8 9 1 SCSI connector (external) 2 Configuration jumper pin 3 Battery (lithium battery) 4 Cooling fan 1 connector 5 Power connector 6 IDE connector 7 Power switch connector 8 LED connector 9 SCSI connector (internal) 8 Figure 1-9.
Chassis Board Layout (Rack-mount Model) Figure 1-10 shows the location of the clock board, I/O interface board and the back panel in the rack-mount model. In the tower model, these components are located at the lower rear of the plug-in modules. Clock board Interface board Back panel Figure 1-10.
PCI Module LEDs This section describes the LED indicators located in the PCI Module and will assist you in determining the appropriate action to take as the result of a specific LED indications. PCI Module LEDs include the Power LED, the BMC LED, the PCI Status LEDs 1 and 2 and the Disk Access LED. POWER LED The POWER switch of the primary PCI module also functions as a POWER LED. See Figure 1-4. When AC power is supplied to the modules, the POWER LED on the primary PCI module illuminates.
LED indications Amber (blinking every 1 second) Description Action Detected a fatal voltage error. Detected a temperature error to be warned. Contact your sales agent. Detected a voltage error to be warned. Detected a device defect. Detected a fan alarm. Red in one module Red in both modules Red (blinking every 1 second) Red (blinking every 0.5 second) BMC is being dumped PCI module may be connected incorrectly. BMC may be out of order. Both BMCs are out of order.
PCI Module Status LEDs (1 and 2) and Disk Access LED The PCI module has three LEDs that combined, indicate the status of the PCI modules and hard disks. These LEDs are located on the front of each PCI module in the server and are described in Table 1-2. Refer to Figure 1-3 for the location of these three LEDs on the front of the PCI Module. The two PCI Module status LEDs are also visible from the rear of the server. Refer to Figure 1-5 for the location for these LEDs on the rear of the server. Table 1-2.
CPU Module LEDs This section describes the LED indicators assist you in determining the appropriate action to take as the result of a specific LED indications. PCI Module LEDs include the CPU Status LEDs 1 and 2. CPU Module Status LEDs (1 and 2) The two CPU module LEDs combined show the status of CPU modules. These LEDs are located on the front of each CPU module on the server and are described in Table 1-3. Refer to Figure 1-3 for the location of these LEDs on the front of the CPU Module.
PCI Board Slot Status LEDs Up to three PCI boards may be installed in each PCI Module. One of these slots is dedicated to the VGA graphics board. Refer to Figure 1-5 for the location on the PCI board slot status LEDs. To show the status of PCI board slots, each PCI module has three status LEDs. The PCI Board Slot status LEDs are described in the following table. Table 1-4. PCI Board Slot Status LEDs LED indications Off Amber Description Action PCI board is mounted correctly and operates in duplex mode.
LAN Connector LEDs Two LAN ports (connectors) located in the rear of the server include two LEDs each: 100/10 LED (LAN connector 1) and 1000/100/10 LED (LAN connector 2) These LEDs show the transfer rate of the network in use. Refer to Figure 1-5 for the location of the LAN connector LEDs. Table 1-6. LAN Connector LEDs Amber LAN connector 1 100/10 Operating as 100BASE-TX. LAN connector 2 1000/100/10 Operating as 1000BASE-T. Off Operating as 10BASE-T. Operating as 10BASE-T.
System Components and Module Set The following sections describe the system components and module sets inside the server. CPU Modules The server has two CPU modules that provide Dual Modular Redundancy (DMR). The CPU modules are numbered 1 and 2, left to right as seen from the front of the tower system. The CPU modules are numbered 1 and 2, top to bottom as seen from the front of the rack-mount system. See Figure 1-4.
Table 1-8. Features of the PCI module Feature Description PCI slots Three PCI expansion card slots are available in the PCI module. Note that Slot 1 is reserved for a graphics video card. Embedded adapters Three embedded adapters are available as follows: – LAN X 2 – SCSI disk Network port Two Ethernet ports for connecting to a network from the embedded LAN adapters.
Table 1-9 summarizes the features of storage bays and hard disk drives. Table 1-9. Features of the Storage Bays and Hard Disk Drives Feature Description Disk drives Hot pluggable and redundant. Disk drive speeds and storage capacity Disk drive spindle speeds of 10,000 RPM for 36Gb and 73GB storage capacity disk drives; 15,000 RPM for 18GB storage capacity disk drives.
Floppy Disk Drive A USB floppy disk drive is attached to the server. It allows you to read and write (save) data using floppy disks. See Figure 1-11. The USB floppy disk drive accepts the following types of floppy disks: ! 2HD floppy disk (1.44MB) 2DD floppy disk (720KB) Figure 1-11. External Floppy Diskette Drive Drive letter of floppy disk drive The drive letter will change when the primary PCI module is switched to the standby PCI module while the Windows 2000operating system is in operation.
Optional Components Optional components are described in the following subsections. Monitor, Keyboard, and Mouse The system does not require a monitor, keyboard, or mouse for most server management functions other than the initial boot, system upgrading, or system troubleshooting. USB-compatible keyboard and mouse connectors are available on the rear of the system. Support for a colored VGA monitor is also available by using the VGA monitor connector available on the rear of the system.
BIOS The BIOS and Setup Utility are located in the Flash EPROM on the CPU board and include support for system setup and legacy device configuration. A number of security, reliability, and management features also have been incorporated to meet vital server needs. USB/IDE Controller The ServerWorks ROSB chip supports the USB and IDE controllers. The I/O panel board provides the connector interface for two USB ports that support the keyboard/mouse and floppy diskette drive.
SCSI Controller The PCI board includes an embedded QLogic ISP12160A SCSI dual channel controller for supporting the hard disk drives in the storage bays. It is a 64-bit direct memory access (DMA) bus master and a 64-bit PCI bus at 33 MHz. This SCSI controller interfaces the PCI bus to two Ultra 160 SCSI buses. The SCSI controller is fully autonomous and capable of managing multiple I/O operations and data transfers without host intervention.
Baseboard Management Controllers (BMC) Server management is concentrated in the Baseboard Management Controllers (BMC). The BMCs and associated circuitry are powered from a 5Vdc standby voltage, which remains active when system power is switched off, but the ac power source is still on and connected. The BMC supports the Management Workstation Application (MWA), which allows remote server management via a modem, LAN, or direct connection to a manager system.
The external device I/O connectors located on each PCI module (see Figure 1-6) provide support for two LAN ports and a SCSI connector for connecting external SCSI devices.
2 Setting Up the System ! Overview ! Selecting a Site ! Unpacking the System ! Installation ! Connections ! Connecting the Power Cord(s) ! Basic Operation ! Power ON ! Power OFF ! POST Check ! Forced Shutdown and Clear
Overview This chapter describes how to select a site, unpack the server, make cable connections, and power on the tower-based or rack-mount server units. Selecting a Site The server operates reliably in a typical office environment. Choose a site that is: ! Near grounded, three-pronged power outlets. Note: For the United States and Canada, this means a NEMA 5-15R outlets for 100-120 VAC. For other international sites, this means three-pronged power outlets applicable for the electrical code of the region.
Unpacking the System ! WARNING Your server weighs approximately 132 pounds (60 kg). If your server contains numerous optional boards and peripheral devices, it will weigh more. To avoid personal injury, make sure you have someone help you lift or move the server. When you receive your server, if the shipping boxes are damaged, note the damage, and if possible, photograph it for reference. After removing the contents of the containers, keep the cartons and the packing materials.
Installation This section describes installation of your server. Tower Model IMPORTANT: The server is a precision instrument. Handle it with care. Select a suitable location for the tower model. CAUTION Observe the following instructions to use this equipment safely. Failure to follow these instructions could cause a burn, injury, or damage to physical assets. ■ ■ Do not lift the equipment alone. Do not install the equipment in non-designated places. Close enough to connect the mouse and the display.
! A location where corrosive gas (sodium chloride, sulfur dioxide, hydrogen sulfide, nitrogen dioxide, or ozone) is generated, or a location that is close to chemicals or exposed to chemicals. ! A location whose floor is covered with non-antistatic carpet. ! A location that may be subject to falling objects. ! A location where you may step or trip on the power cords or interface cables. ! A location that is close to equipment that generates intense magnetic field (e.g.
After installing the server, open its front door and install the CPU and PCI modules. For details, see the following section “Installation of Rack-mount Model.” Procedures are basically the same for the tower model, except that its modules are mounted vertically instead of horizontally. IMPORTANT: Follow the procedures below to install the CPU and PCI modules. Note the following before installing these module. ! Confirm the server is immobilized. ! Place removed modules to the side of the server.
Installation of Rack-mount Model IMPORTANT: The server is a precision instrument. Handle with care. Mount the server in a rack that conforms to the EIA standards. To install a rack, contact your sales agent or maintenance personnel. CAUTION To avoid the risk of personal injury, users should not attempt to install the server into the rack assembly. The server should be installed in the rack only by trained maintenance personnel.
WARNING Observe the following instructions to use the server safely. Failure to follow these instructions could lead to a death or serious injury. ■ ■ Do not install the equipment in non-designated places. Do not connect the ground wire to a gas pipe. CAUTION Observe the following instructions to use the equipment safely. Failure to follow these instructions may cause a burn, personal injury, or damage to physical assets. ■ ■ ■ ■ ■ ■ Do not carry or install the equipment alone.
! A location that is close to equipment that causes power noises (e.g., sparks caused by power-on/off using a relay). If you must install the server close to such equipment, request your sales agent for separate power cabling or noise filter installation. IMPORTANT: Temperature increase inside the rack and airflow If you install several components or the ventilation isn’t good inside the rack, the internal temperature may increase due to heat emitted from the components.
IMPORTANT: ! Power off the server before connecting peripheral devices, with the exception of peripherals with USB interface. Connecting a powered peripheral device to the powered server will cause malfunctions and failures. ! To connect a third-party peripheral device or interface cable to the server, check with your sales agent to see if they are compatible with the server. Some third-party devices may not be used with the server.
After connecting cables to PCI modules, secure them with the cable ties. When completing connections to peripheral equipment, secure the cables with the cable tie provided on the server. Connecting the Power Cord(s) Plug the female end of each AC power cord into the input receptacle(s) on the rear of the server unit chassis. Plug the male end of the power cord into NEMA 5-15R outlet for 100-120 VAC or optional UPS AC outlets.
Basic Operation This section describes basic operation procedures of the server. Locking and Unlocking the Front Bezel The front bezel covers built-in components of the server such as the POWER switch, CD-ROM drive, and hard disks. The tower model server has a door-type bezel (it can also be detached). The rack-mount model server has a cover-like detachable bezel You need to open the front bezel to access the POWER switch, CD-ROM drive or hard disk.
Rack-mount Model The rack-mount model server is equipped with a detachable front bezel. See Figure 2-4. Detach Follow the steps below to detach the front bezel: 1. Insert the security key into the slot and turn it with a little pressure to release the lock. Release Lock Figure 2-4. Unlocking the Front Bezel (Rack-mount Model) 2. Hold the right side of the front bezel lightly and pull it open. 3. Detach the bezel from the main unit by sliding it to the left a little to disengage the tabs from the frame.
Power ON Follow the steps below to turn on the power. (A rack-mount model is shown here for convenience of explanation. However, the steps are the same for a tower model except that the modules are mounted vertically. 1. Power on the display unit and other peripheral devices connected to the server. NOTE: If the power cord is connected to a power controller like a UPS, make sure that it is powered on. 2. Open the front bezel (or detach it in the case of a rack-mount model). 3.
Power OFF Follow the steps below to turn off the power. If the server is plugged to a UPS, see manuals included with the UPS or the application that controls the UPS. 1. Perform a normal shutdown from Windows 2000 Advanced Server. The server will be powered off automatically and only one PCI Module POWER LED will remain lit. 2. Power off all peripheral devices. POST Check POST (power-on self test) is a self-test function stored on the system board of the server.
Flow of POST This section walks you through how POST is performed. 1. When you power on the server, one selected CPU/PCI module will start up. POST will be performed on this selected CPU/PCI module. 2. Memory check starts. A message appears at the upper left of the screen to show that the basic and expanded memories are being counted. The memory check may take a few minutes to complete depending on the server’s memory size.
If multiple SCSI controller boards are mounted on the PCI bus, the SCSI BIOS startup message will appear for these boards in numerical order (PCI #1, PCI #2, PCI #3…). 6. The screen shows SCSI ID numbers used by the connected SCSI devices. 7. Upon completion of POST, the password entry screen appears prior to OS startup. The password entry screen will appear after the normal termination of POST only if you have set a password in the BIOS setup utility “SETUP.” You can enter a password up to three times.
Forced Shutdown and Clear Read this section if your server does not operate as expected, or if you want to return all setup values to those made at shipment. Forced Shutdown Use this function when an OS command does not shut down the server, the POWER switch does not turn off the server, or resetting does not function. Press and hold the POWER switch on the server for over four seconds. The power is forcibly turned off.
3 Configuring Your System ! Configuring Your System ! BIOS Setup Utility ! Fast!Util Utility ! Configuring System Jumpers
Configuring Your System Configuration and setup utilities are used to change your system configuration. You can configure your system, as well as option boards you may add to your system, using the BIOS Setup Utility. Several unique system parameters are configured using the BIOS Setup, which is stored in the system FLASH memory. The Fast!Util Utility is used if you need to configure either of the SCSI controllers in your system or to perform a SCSI disk format or verify disk operation of these drives.
BIOS Setup Utility The BIOS Setup Utility is used to change system configuration parameters. The utility is resident in the system FLASH memory and does not require a diskette or an operating system present to run. Using the BIOS Setup Utility You access the BIOS Setup utility when you turn on or reboot your system. To run the BIOS Setup Utility, perform the following procedure: 1. Power-on or reboot the system. 2. If the NEC logo appears, press ESC in order to display POST information. 3.
Table 3-1 Setup Menu Value Keys Key Function in Setup Menu F1 or Alt-H Get Help about an item. ESC Exit the current menu and return to the previous menu. Left or right arrow keys Move between menus. Up or down arrow keys Move cursor up and down. The cursor moves only to the settings that you can change. HOME or END Move cursor to top or bottom of window. PAGE UP or PAGE DOWN Move cursor to next or previous page. F5 or - Select the previous value for the field.
Main Menu Feature Choices or Display Only Processor Type ——————— (Display Only). Shows the type of processor installed. Processor Speed XXX MHz (Display Only). Indicates the processor speed. Cache RAM XXX KB (Display Only). Indicates the cache RAM size. System Memory XXX KB (Display Only). Indicates the total capacity of the basic memory. Extended Memory XXX MB (Display Only). Indicates the total capacity of the extended memory. BIOS Version ——————— (Display Only).
Advanced Menu Feature Description Advanced Refer to Advanced Submenu. Processor Information Refer to Processor Information Submenu Memory Information Refer to Memory Information Submenu. Peripheral Configuration Refer to Peripheral Configuration Submenu. Monitoring Configuration Refer to Monitoring Configuration Submenu. It sets POST Monitoring and Boot Monitoring. Option ROM Refer to Option ROM Submenu. It Disables/Enables the mapping of Option ROM BIOS from the PCI Bus.
Advanced Submenu Feature Choices or Display Only Boot-time Diagnostic Screen: Disabled Enabled Displays the diagnostic screen during POST instead of the Logo. The Boot-Time diagnostic screen is automatically enabled if redirection or ROMpilot is enabled. RomPilot Support Disabled Enabled Disables or enables RomPilot support (including the remote console and remote drive functions during activation of OS). The Boot-time diagnostic screen is enabled if RomPilot is enabled.
Memory Information Submenu Feature Choices or Display Only Description DIMM #1 - #6 Size: (Display Only). Shows the memory size of DIMM installed. DIMM #1 - #6 Speed: (Display Only). Shows the clock speed of DIMM installed.
Monitoring Configuration Submenu Feature Choices or Display Only Description Option ROM Scan Monitoring Disabled Enabled Disables and enables the Option ROM Scan Monitoring Feature. Option ROM Monitoring Timeout* 5 (1 to 20) Boot Monitoring Disabled Enabled Boot Monitoring Time-out Period* 5 (1 to 20) POST PAUSE Monitoring Disabled Enabled Disables and enables the POST Pause Monitoring Feature.
Keyboard Features Submenu Feature Choices or Display Only Description Numlock Auto On OFF Selects the power-on state for Numlock. Key Click Disabled Enabled Disables or enables keyclick. Keyboard Autorepeat Rate 10/sec 6/sec 2/sec Selects key repeat rate. Keyboard Autorepeat Delay 0.25 sec 0.5 sec 0.75 sec 1 sec Selects delay before key repeat.
Security Menu Note: Enabling the Supervisor Password field requires a password for entering Setup. The passwords are not case sensitive. Feature Choices or Display Only Description Your Setting Supervisor Password is Clear Status only, user cannot modify. Once set, this can be disabled by setting it to a null string, or by clearing password jumper on system board (see System Board Jumpers in this Chapter). User Password is Clear Status only, user cannot modify.
Feature Choices or Display Only Power Switch Mask Masked Unmasked Determines whether power switch is masked or unmasked. Selecting "Masked" disables power-off with the power switch after the operating system is started (including shutdown by pressing the Power switch for at least 4 seconds.) Option ROM Menu Mask Unmasked Masked Determines whether Option ROM Menu Mask is masked or unmasked.
*Pressing the Power switch for at least 4 seconds shuts down power to the server. Thermal Sensor Submenu Feature Choices or Display Only Description Your Setting Thermal Sensor Disabled Enabled When enabled determines if the BIOS will disable boot (if temperature is not within a safe range). Upper Limit 7 – 48 - 80 Specifies the upper temperature limit for bootup restriction in Celsius. Specify a value greater then the Lower Limit by at least 8 using the + and – keys.
Feature Choices or Display Only Description Size [0] Size of ft Memory is specified (MB) Start Address - Shows the start address of ft Memory (view only) Your Setting Boot Menu Use the up or down arrow keys to select a device, then press the <+> or <-> keys to move the device higher or lower in the boot priority list. Boot Device Priority Menu Boot Priority Device Description 1. ATAPI CD-ROM Drive Attempts to boot from an ATAPI CD-ROM drive. 2.
Fast!Util Utility The Fast!Util utility detects the SCSI host adapters on the PCI board and on option SCSI controller boards. However, the Fast!Util is only used when an optional SCSI Controller is installed and is used mainly to set the transfer rate of connected SCSI device.
Configuration Settings Menu The Configuration Settings Menu lists the following selections. Configuration Settings Menu Host Adapter Settings SCSI Device Settings SCSI Bus Settings Autoconfigure SCSI Devices Selectable Boot Settings Restore Default Adapter Settings Raw Nvram Data Host Adapter Settings Submenu Feature Choices or Display Only Description BIOS Address — (Display Only). BIOS Revision — (Display Only). Interrupt Level — (Display Only).
SCSI Device Settings Submenu Feature Choices or Display Only Description Disconnects OK Yes No Specify whether the disconnection of SCSI devices from the SCSI bus is enabled or disabled. Check Parity Your Setting Yes No Specify whether the parity check is provided or is not provided. Yes No Specify whether more than one LUN number are given to SCSI ID. Enable LUNs Enable PPR Factory set. Do not change. Yes No Factory set. Do not change.
SCSI Bus Settings Submenu Feature Choices or Display Only Description SCSI Bus SCSI ID 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15 Specify the SCSI bus ID value. Value 7 is set for SCSI Bus 0 and value 6 is set for SCSI Bus 1. SCSI Bus Reset Enabled Disabled Make the reset valid or invalid for SCSI buses. SCSI Bus Reset Delay 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15 Factory set. Do not change.
Selectable Boot Settings Submenu Feature Choices or Display Only Description Your Setting Selectable SCSI Boot Enabled Disabled Specify whether the boot from the SCSI device can be selected or not selected. SCSI Bus 0 1 Select the bus to which the started SCSI device is connected. SCSI Boot ID 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15 Set the SCSI ID of the started SCSI device.
SCSI Disk Utility When "Scan SCSI Bus" is selected in the "Fast!Util Options Menu" the utility menu appears that is used to format or verify the connected SCSI devices. ! CAUTION Devices can be processed in SCSI buses and SCSI IDs. Be careful not to forget the selected bus and ID. The selection of "Continue With Format" in "Low-Level Format" causes all data in disks to be lost. ! Low-Level Format Physically formats the device selected in "Continue With Format.
The "Configuration Settings Modified" screen selections are as follows. Configuration Settings Modified Save Changes Do not save changes The termination screen "Exit Fast!UTIL" selections are as follows.
Configuring System Jumpers Before You Begin Only a qualified technical person should perform the procedures in this section. ! CAUTION Electrostatic discharge (ESD) can damage the system boards. Modify system boards only at an ESD workstation. Otherwise, wear an antistatic wrist strap attached to chassis ground. The jumper blocks on the PCI board located in the PCI module (one PCI board per PCI module) enable you to set specific operating parameters for your system.
Table 3-1 lists the System Jumpers and their factory default settings. ! CAUTION DO NOT change any other switch jumper settings. Any change may cause the server to fail or malfunction. Table 3-1. System Jumper Summary Jumper On/Off (default in bold) What it does at system reset. CMOS clear* Off, Protect On, Erase Preserves the contents of CMOS. Clears CMOS. 3–4 Password disable Off, Enable On, Disable Enables password protection. Disables the password. 5–6 Reserved Off, Not Used Reserved.
Moving System Jumpers ! CAUTION Before doing the procedures in this section, make sure that your system is powered off and unplug the AC power cords from the back of the chassis. Failure to disconnect power before moving the jumpers can result in personal injury and equipment damage. Observe static precautions. Use an antistatic wrist strap. To configure the system jumpers on the PCI board: 1. Perform steps 1 through 5 of subsection Modifying the PCI Board in chapter 4.
Clearing CMOS and Password To clear CMOS and password: 1. Perform steps 1 through 5 of subsection Modifying the PCI Board in chapter 4. 2. Remove the spare jumper from pins 11 and 12 on system jumper block, see Figure 3-1. 3. If clearing CMOS, reinstall the spare jumper on pins 1 and 2 (CMOS clear) of system jumper block. Otherwise, go to next step. 4. If clearing password, reinstall the spare jumper on pins 3 and 4 (Password disable) of system jumper block. Otherwise, go to next step. 5.
4 CRU Replacement and Upgrades ! General Information ! Precautions ! Preparing Your System For Upgrade ! Opening And Closing The Front Bezel ! Replacing CPU Modules ! Replacing Or Adding Processors ! Replacing Or Adding Dimms ! Replacing A PCI Module ! Installing PCI Adapter Boards ! Installing A Hard Disk Drive
General Information This chapter contains procedures for removing and installing customerreplaceable units (CRUs) and step-by-step instructions for upgrading your server system. When you disassemble any part of the server, note the orientation and placement of any cables or shielding that you remove. ! WARNING The DC push button on/off switchs on the PCI modules do not turn off system AC power.
Precautions The following warnings and cautions apply throughout this chapter. Only a technically qualified person should integrate and configure the system. The only procedures that can safely be done with the system power on is removing or installing (hot-swapping) an SCA disk drive/carrier assembly in the SCSI hot-swap drive cage, or hot swapping a CPU or PCI module. Note that hot-swapping a PCI module or a CPU module requires that the other module be operating properly.
! CAUTION Electrostatic discharge (ESD) and ESD protection. ESD can damage disk drives, boards, and other parts. This system can withstand normal levels of environmental ESD while you are hot-swapping SCSI hard drives or hotswapping a failed fan module or power supply. However, we recommend that you do all procedures in this chapter only at an ESD workstation.
Preparing Your System for Upgrade Always observe the following guidelines when replacing or installing devices in your system. ! Your fault-tolerant server allows you to remove, install, and replace devices while the server is in continuous operation. However, when it is necessary to work on the server with its power off, you must use the Windows 2000 shut down procedures, power off the server, and disconnect all the power cords and interface cables.
Opening and Closing the Front Bezel The front bezel covers built-in components of the server such as the POWER switch, CD-ROM drive, and hard disks. The tower model server has a door-type bezel (it can also be detached). The rack-mount model server has a cover-like detachable bezel You need to open the front bezel to access the POWER switch, CD-ROM drive or hard disk. IMPORTANT: ! Without using the security key, you cannot open or detach the front bezel.
Rack-mount Model The rack-mount model server is equipped with a detachable front bezel. See Figure 4-2. Detach Follow the steps below to detach the front bezel: 1. Insert the security key into the slot and turn it with a little pressure to release the lock. Release Lock Figure 4-2. Unlocking the Front Bezel (Rack-mount Model) 2. Hold the right side of the front bezel lightly and pull it open. 3. Detach the bezel from the main unit by sliding it to the left a little to disengage the tabs from the frame.
Replacing CPU Modules Your system contains two redundant CPU modules that are accessible from the front of the server unit. The following subsections provide the procedures for removing and installing CPU modules. Removing a CPU Module 1. Observe the safety and ESD precautions listed at the beginning of this chapter. 2. Unlock and open the front door on the tower cabinet or front covers on the rack-mount system. See Opening and Closing the Front Bezel earlier in this chapter. 3.
5. Pull the release levers to their unlocked position. This disconnects the CPU module from its backplane. Then pull the CPU module out of the chassis until the locking latch engages. See Figure 4-5. Locking latch Figure 4-5. Module Locking Latch 6. Then, with the assistance of another person, push downwards (tower model) or to the right (rack-mount model) on the locking latch and carefully remove the module from the server unit and place it on a flat sturdy surface. Installing a CPU Module 1.
Figure 4-6. Locking the CPU Module in the Chassis. 5. Hand-tighten the two thumbscrews that fasten the CPU module locking latches to the cabinet. Note: Hand-tighten the thumbscrews only as much as required to activate the interlock switch that allows power to be applied to the CPU module. 6. Close and lock the front door on the tower cabinet or front covers on the rack-mount system. See Opening and Closing the Front Bezel earlier in this chapter.
Replacing or Adding Processors The following subsections provide the procedures for removing and installing the Xeon processor. Use these procedures when replacing or adding processors to your system. When adding a second processor to a CPU module an identical processor must be added to the other CPU module to provide total system redundancy and mirroring. Each processor includes a thermal cool sheet (heat radiation sheet) and a heat sink.
Figure 4-7. Removing the Three Screws Securing the Top cover of the CPU Module 4. Locate the two processor sockets on the CPU board inside the CPU module. See Figure 4-8. CPU #2 CPU #1 Figure 4-8. CPU Board Component Locations 5. Remove the CPU air duct from the processors and the anti-dust sheet from the empty processor socket.
Figure 4-9. Removing the CPU Air Duct 6. Raise the lever on the socket to its up position. See Figure 4-10. Figure 4-10. Raising the Socket Lever 7. Position the processor over the processor socket so that its pins align with the socket holes. See Figure 4-11. Note: Both the processor and processor socket have different pin assignments at two of its four corners to prevent misinsertion. Check the orientation pin mark and pin assignment on the socket to mount the processor correctly.
Figure 4-11. Installing the Processor 8. Gently apply pressure equally over the top surface of the processor until it seats in the socket. The processor should fit, do not force the processor into the socket. Push the socket lever down until it snaps into the locked position. See Figure 4-12. Figure 4-12. Installing a Processor 9. Very carefully apply the thermal interface material (heat radiation sheet) on top of the processor so that it is completely covered. See Figure 4-13.
Figure 4-13. Installing the Thermal Cooling Sheet 10. Position the heat sink on the processor. See Figure 4-14. Figure 4-14. Installing the Processor Heat Sink 11. Install both heat sink clips as follows: ! CAUTION Do not allow the heat sink to rock back and forth while securing the heat sink clips. If the CPU becomes dislodged from the socket, catastrophic failure may occur.
While ensuring the heat sink is level and secure with one hand, snap one end of the clip down over the corresponding tab on the retention module (3). Then snap the opposite corner clip (4). Snap the remaining end of the clips down over the corresponding tabs (5) (6). Be sure the clip is adequately engaged with the tab. Ensure the heat sink is absolutely level. 2 6 4 3 5 1 Figure 4-15. Securing the Processor Heatsink 12. Attach the CPU air duct removed in Step 5. 13.
! WARNING If the system was running, any processor and heat sink installed is hot. To avoid the possibility of a burn, let the components cool for 10 minutes before continuing with these procedures. 5. Remove the heat sink from the top of the processor by inserting a small screwdriver into the slots on its heat sink clips. Release the clip pressure points in the order (1-6) shown in Figure 4-16. 5 2 4 3 1 6 Figure 4-16. Removing the Processor Heatsink 6.
11. Install the CPU module into the system cabinet following procedures previously detailed in this chapter. 12. Power on the CPU module and reboot the system to ensure POST does not display any error messages. If error messages are displayed, see the POST error messages listed in Chapter 5.
Replacing or Adding DIMMs The following subsections provide the procedures for configuring and upgrading system memory. Use these procedures when replacing or adding dual inline memory modules (DIMMs) to your system. When adding or changing memory in a CPU module the same changes must be must be made to the other CPU module to provide total system redundancy and mirroring. The CPU board contains six DIMM sockets (see Figure 4-18).
Installing DIMMs When properly installed, the DIMM module is oriented at an angle of 90 degrees relative to the CPU board. 1. Remove the appropriate CPU module from the server chassis. See Removing a CPU Module earlier in this chapter. 2. Remove the three screws from the top and rear of the CPU module securing its top cover. See Figure 4-7. 3.
Figure 4-20. Installing a DIMM 9. Repeat steps 5 through 8 to install additional DIMMs. 10. Install the CPU module top cover removed in Step 2, securing it with three screws. 11. Install the CPU module into the system cabinet following procedures previously detailed in this chapter. 12. Power on the CPU module and reboot the system to ensure POST does not display any error messages. If error messages are displayed, see the POST error messages listed in Chapter 5. Removing DIMMs 1.
5. If you are replacing DIMMs, perform Installing DIMMs earlier in this chapter, otherwise continue with the next step. 6. Install a DIMM cover in the now empty socket. See Installing DIMMs earlier in this chapter. 7. Install the CPU module top cover removed in Step 2, securing it with three screws. 8. Install the CPU module into the system cabinet following procedures previously detailed in this chapter. 9. Power on the CPU module and reboot the system to ensure POST does not display any error messages.
Thumbscrews LED 1 LED 2 Figure 4-22. PCI Module Status LED Indicators 4. Disconnect (if connected) all PCI cables and the network cable from the rear of the PCI module. 5. Unscrew the knurled screws securing the locking handle to the PCI module. See Figure 4-22. 6. Pull the release levers to their unlocked position. This disconnects the PCI module from its backplane. Then pull the PCI module out of the chassis until the locking latch engages. See Figure 4-23. Locking latch Figure 4-23.
Installing a PCI Module 1. Observe the safety and ESD precautions listed at the beginning of this chapter. 2. Position the locking latches on the front of the PCI module in the unlocked position. 3. With the assistance of another person, support the PCI module with both hands and carefully slide it into the chassis until it is firmly seated in its connector. 4. Push the locking handles all the way their locked position. See Figure 4-24. Figure 4-24. Locking the PCI Module in the Chassis. 5.
Installing PCI Adapter Boards This subsection describes how to install PCI adapter boards. Use these procedures when adding or replacing PCI adapter boards in your system. When adding, but not replacing a PCI adapter board in a PCI module an identical PCI adapter board must be added to the other PCI module to continue total system redundancy and mirroring.
3. Remove the top cover of the CPU module by sliding it slightly towards the rear of the module until it stops and its hooks disengage from the tab slots in the module chassis and then pull it straight up. See Figure 4-26. Figure 4-26. Removing the Three Screws Securing the Top cover of the PCI Module 4. Identify the slot to which you want to install a PCI board and remove the connector cap. IMPORTANT: Carefully keep the removed connector cap. 5.
PCI Board Retainer Bracket Rear Slot Cover Figure 4-28. Rear Slot Cover and Retainer Bracket Locations 8. Holding the PCI board by its top edge or upper corners, firmly press the board into the PCI expansion slot on the PCI module board. The tapered foot of the PCI board retaining bracket must fit into the mating slot in the expansion slot frame. See Figure 4-29. Be sure to Align the PCI board with the guide rail groove and insert the board slowly. PCI Board Figure 4-29. Installing the PCI Board.
PCI Board Retainer Bracket Figure 4-30. Installing the PCI Board Retaining Bracket. 10. If installing a long PCI board, slide the bracket towards the rear of the module to fasten the other edge of the board. Tighten the bracket screw. See Figure 4-31. Screw Bracket Figure 4-31. Adjusting the Card Bracket to Secure long PCI Boards. 11. Install the PCI module top cover, securing it with three screws. 12.
Installing a Hard Disk Drive 1. Observe the safety and ESD precautions listed at the beginning of this chapter. 2. Unlock and open the front bezel on the tower cabinet or front bezel on the rack-mount system. See Opening and Closing the Front Bezel found earlier in this chapter. 3. Determine which hard disk drive bay slot will house the new hard drive. 4. Remove the drive carrier from the system. See Figure 4-32. Note: The dummy carriers are provided to maintain proper cooling.
7. Secure the drive in the drive carrier with the four screws supplied with the disk drive. See Figure 4-33. Figure 4-33. Mounting the Hard Drive into the Drive Carrier 8. Firmly hold the hard disk drive (with the tray provided) and handle, and insert it into the slot. IMPORTANT: ! Carefully hold the hard disk drive with both hands. ! .Push the hard disk drive until the handle engages with the frame. Figure 4-34. Installing the hard Drive 9. Slowly close the handle. See Figure 4-34.
Removing a Hard Disk Drive 1. Observe the safety and ESD precautions listed at the beginning of this chapter. 2. Unlock and open the front door on the tower cabinet or front covers on the rack-mount system. See Opening and Closing the Front Door of the Tower Cabinet earlier in this chapter or Removing and Installing the Front Covers of the Rack-Mount System earlier in this chapter. 3. Determine which hard disk drive bay slot contains the hard drive you want to remove. 4.
Hot-Swapping a Hard Drive If you are swapping out a faulty hard drive, you can determine which drive to remove by checking its Disk Drive Status LEDs. See “Status LED Indicator Descriptions” in Chapter 1. Note: When the Disk Error LED indicates a drive fault (steady amber light), you can remove the drive and swap in a replacement at any time without needing to power down the system. Drive manufacturer's caution against moving a drive that is still spinning because of possible damage to the drive.
5 Problem Solving ! Problem Solving ! Static Precautions ! Troubleshooting Checklists ! Diagnostic Procedures ! Specific Problems and Corrective Actions ! Problems with the Network ! PCI Installation Tips ! Error Messages and Beep Codes ! How to Identify BIOS and BMC Revision Levels
Problem Solving This chapter helps you identify and solve problems that may occur during system installation or while using your system. The first section of this chapter tells you how to reset your system in the event of problems. The next few sections provide troubleshooting checklists and procedural steps that help you isolate specific system problems. The last section includes BIOS, system, and disk status user information.
Troubleshooting Checklists The following subsections provide troubleshooting checklists for problems that occur at initial system startup, when you run new application software, and after the system hardware and software have been running correctly. Initial System Startup Incorrect installation or configuration usually causes problems that occur at initial system startup. Hardware failure is a less frequent cause. If you have problems during initial system startup, review the following checklist.
Running New Application Software Problems that occur when you run new application software are usually related to the software. Faulty equipment is much less likely, especially if other software runs correctly. If you have problems while running new application software, check the following checklist. Checklist ! Does the system meet the minimum hardware requirements for the software? Refer to the software documentation.
After System Has Been Running Correctly Problems that occur after the system hardware and software have been running correctly often indicate equipment failure. However, many situations that are easy to correct can also cause such problems. If you have problems after the system has been running correctly, check the following checklist.
Diagnostic Procedures This section provides a more detailed approach to diagnosing and identifying problems and then locating their sources. Error Checking Each time you turn on the system, POST (Power-On-Self-Test) runs automatically and checks all boards, processors, keyboard, and mouse. If POST finds an error, it displays an error message. Refer to the Error Message section in this chapter for an explanation of each error message.
Monitoring POST Each time you turn on the system, the Power-On Self-Test (POST) runs automatically and checks the CPU modules, PCI modules, keyboard, mouse, and most installed peripheral devices. During the memory test, POST displays the amount of memory that it is able to access and test. Depending on the amount of memory, it may take several minutes to complete the memory test. When the memory test completes, the following is displayed: Press to enter SETUP Press to enter BIOS SETUP.
POST Keys and Errors Action/Message Description If POST Beeps Before Video Appears Initialization failed before video initialized. Most beep code errors are fatal; initialization cannot continue. Refer to the section “Error Messages” in this chapter. If Monitor Displays Error Note error; press F1 to continue boot or F2 to enter Setup. Refer to the section “Error Messages” in this chapter. To Enter Setup Setup changes specific options, then writes to CMOS, NVRAM.
Specific Problems and Corrective Actions This section provides possible solutions for the following specific problems: ! Power LED does not light ! No beep or incorrect beep pattern ! No characters appear on screen ! Characters on the screen appear distorted or incorrect ! Diskette drive activity LED does not light ! Hard disk drive activity LED does not light ! CD-ROM drive activity LED does not light ! Problems with application software ! The startup prompt “Press key if you want to
No Characters Appear on Screen Check the following: ! Is the keyboard working? Check to see if the Num Lock light is functioning. ! Is the video display monitor plugged in and turned on? Many modern video monitors shut down when inactive and may require a moment to warm up when activated.
Diskette Drive Activity LED Does Not Light Check the following: ! Are the diskette drive's power and signal cables properly installed? ! Are all relevant switches and jumpers on the diskette drive set correctly? ! Is the diskette drive properly configured? ! Is the diskette drive activity light always on? If so, the signal cable may be plugged in incorrectly. Use BIOS Setup to make sure that the diskette drive controller is set to Enabled.
CD-ROM Drive Activity Light Does Not Light Check the following: ! Is the power and signal cable to the CD-ROM drive properly installed? ! Are all relevant switches and jumpers on the drive set correctly? ! Is the drive properly configured? ! Is the onboard IDE controller enabled? Problems with Application Software If you have problems with application software, perform the following: ! Verify that the software is properly configured for the system.
Problems with the Network Diagnostics pass, but the connection fails: ! Make sure the network cable is securely attached. The controller stopped working when an add-in adapter was installed: ! Make sure the cable is connected to the port from the onboard network controller. ! Make sure the other adapter supports shared interrupts. Also, make sure your operating system supports shared interrupts. ! Try reseating the add-in adapter. The add-in adapter stopped working without apparent cause.
Error Messages and Beep Codes This section describes the MWA/ESMPRO error messages, POST error codes and messages, and the POST error beep codes. MWA/ESMPRO Error Messages If the server system detects an error while operating (power on) or while the power is off, these error messages may be viewed using ESMPRO or MWA Managers. Refer to ESMPRO and MWA documentation included on the EXPRESSBUILDER CD for more information on viewing error messages using these applications.
Error Message STATUS LED Color State Suspected module Description Procedure = A = AmbientTempAlm00 Amber AmbientTempAlm02 Amber Blink CPU module Lit CPU module AmbientTempAlm07 Amber AmbientTempAlm09 Amber Blink CPU module Lit CPU module = B = BMC Unsync BMC0 Not Ready BMC1 Not Ready = C = Cor0 +12vAlm 00 Green Green PCI module #1 Blink PCI module #1 Blink PCI module #2 The BMC cannot be synchronized. Contact your sales agent.
Error Message STATUS LED Cor0 +5.0vAlm 09 Amber Lit Cor0 00 Cor0 02 Cor0 07 Cor0 09 Cor0 +5.0vsAlm Amber +5.0vsAlm Amber +5.0vsAlm Amber +5.
Cor0 -12vAlm 09 STATUS LED Suspected module Color State Amber Lit PCI module #1 Cor0 Cor0 Cor0 Cor0 Cor0 Cor0 Cor0 Cor0 Cor0 Cor0 Cor0 Green Green Amber Amber Amber Amber Amber Amber Amber Amber Amber Blink Blink Blink Lit Blink Lit Blink Blink Blink Blink Blink Cor0 offline Green Blink PCI module #1 PCI module logically isolated Cor0 removed Green Blink PCI module #1 PCI module detached Cor0 Temp Alm 00 Amber Cor0 Temp Alm 02 Amber Blink PCI module #1 Lit PCI module #1 Cor0 Temp Alm 07 Amber
STATUS LED Suspected module Color State Cor1 +3.3vAlm 02 Amber Lit PCI module #2 Error Message Cor1 +3.3vAlm 07 Amber Blink PCI module #2 Cor1 +3.3vAlm 09 Amber Cor1 00 Cor1 02 Cor1 07 Cor1 09 Cor1 +3.3vsAlm Amber +3.3vsAlm Amber +3.3vsAlm Amber +3.3vsAlm Amber +5.0vAlm 00 Amber Lit Blink PCI module #2 Lit PCI module #2 Blink PCI module #2 Lit PCI module #2 Blink PCI module #2 Cor1 +5.0vAlm 02 Amber Cor1 +5.0vAlm 07 Amber PCI module #2 Lit PCI module #2 Blink PCI module #2 Cor1 +5.
Cor1 offline STATUS LED Suspected module Color State Green Blink PCI module #2 PCI module logically isolated Cor1 removed Green Blink PCI module #2 PCI module detached Cor1 Temp Alm 00 Amber Cor1 Temp Alm 02 Amber Blink PCI module #2 Lit PCI module #2 Cor1 Temp Alm 07 Amber Cor1 Temp Alm 09 Amber Blink PCI module #2 Lit PCI module #2 CPU CPU CPU CPU CPU Temperature alarm (lower limit) Fatal temperature alarm (lower limit) Temperature alarm (upper limit) Fatal temperature alarm (upper limit) CPU#
Error Message STATUS LED Suspected module Color State Amber Blink CPU module #1 CPU0 +1.5v Alm 07 CPU0 +1.5v Alm Amber 09 CPU0 +2.5vAlm 00 Amber Lit Blink CPU module #1 CPU0 +2.5vAlm 02 Amber CPU0 +2.5vAlm 07 Amber Lit +2.5VcAlm Amber +2.5VcAlm Amber +2.5VcAlm Amber +2.5VcAlm Amber +3.3vAlm 00 Amber Lit Lit +3.3vsAlm Amber +3.3vsAlm Amber +3.3vsAlm Amber +3.3vsAlm Amber +5.0vAlm 00 Amber Lit Lit +5.0vsAlm Amber +5.0vsAlm Amber +5.0vsAlm Amber +5.
CPU0 FAN Alm 01 CPU0 FAN Alm 03 CPU0 FAN Alm 04 STATUS LED Suspected Stat module Color e Amber Blink CPU module #1 Amber Blink CPU module #1 Amber Blink CPU module #1 Cooling fan1 alarm Cooling fan2 alarm Cooling fan3 alarm CPU0 offline Green Blink CPU module #1 PCI module logically isolated CPU0 removed Green Blink CPU module #1 PCI module detached CPU0 Temp Alm 00 CPU0 Temp Alm 02 Amber Blink CPU module #1 Amber Lit CPU module #1 CPU0 Temp Alm 07 CPU0 Temp Alm 09 Amber Blink CPU module #1 Ambe
STATUS LED Suspected module Color State CPU00 Temp Alm Amber Blink CPU module #1 00 CPU00 Temp Alm Amber Lit CPU module #1 02 CPU00 Temp Alm Amber Blink CPU module #1 07 CPU00 Temp Alm Amber Lit CPU module #1 09 CPU01 Temp Alm Amber Blink CPU module #1 00 CPU01 Temp Alm Amber Lit CPU module #1 02 CPU01 Temp Alm Amber Blink CPU module #1 07 CPU01 Temp Alm Amber Lit CPU module #1 09 CPU2 +12ss Alm Amber Lit CPU module #2 02 Description Procedure CPU#1 temperature alarm (lower limit) CPU#1fatal temperature
STATUS LED Suspected module Color State CPU2 +2.5VcAlm Amber Blink CPU module #2 00 CPU2 +2.5VcAlm Amber Lit CPU module #2 02 CPU2 +2.5VcAlm Amber Blink CPU module #2 07 CPU2 +2.5VcAlm Amber Lit CPU module #2 09 CPU2 +3.3vAlm Amber Blink CPU module #2 00 CPU2 +3.3vAlm Amber Lit CPU module #2 02 CPU2 +3.3vAlm Amber Blink CPU module #2 07 CPU2 +3.3vAlm Amber Lit CPU module #2 09 CPU2 +3.3vsAlm Amber Blink CPU module #2 00 CPU2 +3.3vsAlm Amber Lit CPU module #2 02 CPU2 +3.
CPU2 offline STATUS LED Color State Green Blink Suspected module CPU module #2 CPU2 removed Green Blink CPU module #2 The CPU module has come off.
Error Message STATUS LED Color State Suspected module Description Procedure = D = DUMP Request! Off - DUMP switch request = F = FRB Processing Off - During POST execution or OS The server is operating start processing normally.
POST Error Codes and Messages Whenever a recoverable error occurs during POST, BIOS displays a message on the video display screen to indicate both status and error conditions and causes the speaker to beep as the message appears. BIOS also issues a beep code (one long tone followed by two short tones) during POST if the video configuration fails or if an external ROM module does not a checksum of zero.
Table 5-3. POST Error Codes and Messages (continued) Error Code and Message Description Action 0230 DIMM is faulty. • Replace DIMM. • Replace the CPU module System RAM Failed at offset board. 0231 Shadow RAM Failed at offset DIMM is faulty. • Replace DIMM. • Replace the CPU module 0232 Extend RAM Failed at address line DIMM is faulty. • Replace DIMM. • Replace the CPU module 0233 • Replace DIMM with 0234 Memory type mixing detected DIMMs of the different types are installed.
Table 5-3. POST Error Codes and Messages (continued) Error Code and Message 0B22 0B28 0B29 0B30 0B31 0B32 0B40 Description CPUs are installed out of order CPU is faulty. Unsupported Processor The processor (CPU) not detected on Processor 1 supported by this server is installed in Processor 1. Unsupported Processor The processor (CPU) not detected on Processor 2 supported by this server is installed in Processor 2. • Dust obstructing the fan. CPU FAN #1 Alarm occurred • Fan is faulty.
Error Code and Message 0B80 BMC Memory Test Failed Description Action BMC is faulty. • Replace the PCI module board. 0B81 BMC Firmware Code Area CRC check failed 0B82 BMC core Hardware failure 0B83 BMC IBF or OBF check failed 0B90 BMC Platform Information Area BMC is faulty. corrupted BMC update firmware corrupted 0B91 0B92 • Replace the PCI module board. Internal Use Area of BMC FRU • SROM is faulty. corrupted • BMC is faulty.
Table 5-3. POST Error Codes and Messages (continued) Error Code and Message Description Action 0B93 0B94 BMC is faulty. • Replace the PCI module 0B95 BMC SDR Repository empty IPMB signal lines do not respond BMC FRU device failure 0B96 BMC SDR Repository failure 0B97 BMC SEL device failure 0B98 BMC SEL Overflow 0BB0 SMBIOS - SROM data read error 0BB1 SMBIOS - SROM data checksum bad 1st SMBus device address not Board is faulty.
Error Code and Message 0BDE 5th SMBus timeout 0BDF 6th SMBus device address not acknowledged 0BE0 6th SMBus device Error detected 0BE1 5th SMBus timeout 0BE2 7th SMBus device address not acknowledged 0BE3 7th SMBus device Errror detected 0BE4 7th SMBus timeout 0BE5 8th SMBus device address not acknowledged 0BE6 8th SMBus device Errror detected 0BE7 8th SMBus timeout Description Action Problem Solving 5-31
Table 5-3. POST Error Codes and Messages (continued) Error Code and Message Description Action 0C00 • Configuration error in • Re-configure Rompilot. • Replace the CPU/PCI module Rompilot reports error number xx 8600 No working DQS value found SETUP. • CPU/PCI module board is faulty. • DIMM is faulty • DIMM is not supported board. • Replace DIMM • Replace DIMM with appropriate one.
Table 5-2. Post Error Beep Codes Beeps Error Recommended Action 1-2-2-3 ROM Checksum Error Contact your service representative to replace the CPU module. 1-1-2-4 ROMEXEC Code Error Check if DIMM board is installed correctly. If the error persists, contact your service representative to replace the DIMM or CPU module board. 1-3-1-1 DRAM Refresh Test Error 1-3-1-3 Keyboard Controller Error Disconnect and reconnect the keyboard.
How to Identify BIOS and BMC Revision Levels To help you identify your system's current BIOS and BMC revision levels, refer to the following subsections. BIOS Revision Level Identification During system Power-On Self Test (POST), which runs automatically when your system is powered on, your system monitor displays several messages, one of which identifies the BIOS revision level currently loaded on your system, see the example below. Example: BIOS Revision Level Phoenix BIOS 4.0 Release 6.0.
A Technical Specifications ! Server Unit
This appendix provides the technical specifications for your server unit. Server Unit Table A-1 lists the server unit technical specifications. Table A-1. Server Unit Technical Specifications Item Specification Chassis Dimensions Tower-Based System: Width: 8.7 inches (222 mm) 14.6 inches (370 mm) inc. stabilizers Height: 22.0 inches (560 mm) Depth: 31.2 inches (795 mm) Rack-Mount System: Width: 18.9 inches (480 mm) Height: 7.0 inches (177 mm) Depth: 31.1 inches (790 mm) Weight Maximum 150 lbs.
Table A-1. Server Unit Technical Specifications (Continued) Item Specification Chipset Server Works Server Set III GC-LE Graphics (VRAM) Intel CT69000 (2 MB VRAM) Fast Ethernet PCI Bus Controller per I/O Module 10BASE-T/100BASE-TX T1000BASE-TX network controller SCSI Controller Embedded Adaptec dual function controller Real-Time Clock/Battery Lithium battery (vendor part no.
B I/O Port Addresses ! I/O Port Addresses
I/O Port Address The factory-set I/O port addresses for the server are assigned as follows: Address Chip in Use 00-1F 8-bit DMA control register 20-21 Master 8259 programming interface 2E-2F Configuration 40-43 8254 programming interface 60 Keyboard & mouse 61 NMI status register 64 Keyboard & mouse 70-71 NMI enable register/real-time clock 80-8F 16-bit DMA control register A0-A1 Slave 8259 programming interface C0-DF DMA controller page register E0-E9 Base address register F0 Register IRQ13 F1-FF Logical
Glossary A AC (Alternating Current) The type of current available in wall outlets. All computers must convert alternating current to direct current to operate. See also DC. address A label, name, or number that identifies a location in computer memory. ASCII (American Standard Code for Information Interchange) A standard number assigned to each of the alphanumeric characters and keyboard control code keys to enable the transfer of information between different types of computers and peripherals.
BMC (Baseboard Management Controller) Contains all of the server management functions. One major function of the BMC is to monitor system management events and log their occurrence in the System Event Log (SEL). boot The process of loading the operating system into memory. bps (bits per second) The number of bits transferred in one second during serial communication, such as modem transmission. byte A group of eight bits.
CRT (Cathode-Ray Tube) The type of video display used in monitors for desktop computers. D DC (Direct Current) The type of current available in the rechargeable battery packs used in portable computers. See also AC. default The factory setting your computer uses unless you instruct it otherwise. For example, when powering up, the computer will boot from the default drive. density The capacity of information (bytes) that can be packed onto a storage device, such as a floppy disk.
EMS (Expanded Memory Specification) A method of accessing memory beyond the 640K limit of DOS by exchanging data in and out of main memory at high speeds. Some software requires EMS to operate. EPROM (Erasable Programmable Read-Only Memory) A type of memory device that is usually used to store system BIOS code. This code can be erased with ultraviolet light, but is not lost when the computer is powered off. See also flash EPROM and ROM. expansion slot See backplane slot.
H hard disk drive See disk drive. hardware The physical parts of your computer, including the keyboard, monitor, disk drives, cables, and circuit cards. hot swap A method used to insert or remove SCSI disk drives into or from an operating bus. This method is typically used in RAID subsystems. When used in non-RAID subsystems the operating system must typically be restarted. I IC (Integrated Circuit) An electronic device that contains miniaturized circuitry.
LED (Light-Emitting Diode) A small electronic device that glows when current flows through it. LPT1 or LPT2 The name you can assign a parallel port to specify its address. See also parallel port. LVD Super-fast Ultra 2 SCSI Low Voltage Differential (LVD) Parallel SCSI Interface. A new SCSI interface that provides greater I/O bandwidth, device connectivity, data reliability, and longer cable lengths for Ultra2 SCSI hard disk drives.
P parallel port The connector on the back of your computer that allows the transfer of data between the computer and a parallel device, such as a parallel printer. partition The process of dividing the storage space on a hard disk into separate areas so that the operating system treats them as separate disk drives. password A security feature that prevents an unauthorized user from operating your computer. See also EEPROM. PCI Peripheral Component Interconnect.
registered SDRAM A type of SDRAM containing an additional buffer that allows memory to run faster. See also RAM and SDRAM. ROM (Read-Only Memory) A type of memory device that usually is used to store system BIOS code. This code cannot be altered and is not lost when the computer is powered off. See also BIOS, EPROM, and flash EPROM. RS-232C port An industry standard serial port. See also serial port.
software Programs with specific functions, such as word processing, data base management, communications, and operating system. SRAM (Static RAM) A temporary storage area for data and programs. This type of memory does not need to be refreshed, but it is lost when the computer is powered off. See also NVRAM and RAM. SVGA (Super VGA) A type of video display system that provides very high-resolution text and graphics on analog color monitors. system board The main circuit board in your computer.
Equipment Log Use this equipment log form to record pertinent information about your system. You will need some of this information to run the System Setup Utility. Be sure to update the equipment log when you add options. Record the model and serial numbers of the system components, dates of component removal or replacement, and the name of the vendor from whom the component was purchased.
Component Server CPU Module 1 Module Board 1 Processor 1 Processor 2 DIMM Slot 1A DIMM Slot 1B DIMM Slot 2A DIMM Slot 2B DIMM Slot 3A DIMM Slot 3B CPU Module 2 Module Board 2 Processor 1 Processor 2 DIMM Slot 1A DIMM Slot 1B DIMM Slot 2A DIMM Slot 2B DIMM Slot 3A DIMM Slot 3B PCI Module 1 Module Board 1 Hard Disk Drive 1 Hard Disk Drive 2 Hard Disk Drive 3 CD-ROM Drive PCI Module 2 Module Board 2 Hard Disk Drive 1 Hard Disk Drive 2 Hard Disk Drive 3 CD-ROM Drive 2 Equipment Log Manufacturer Name & Model
Component Manufacturer Name & Model Serial Number (if available) Date Installed Modem Diskette Drive Network Controller 1 Network Controller 2 RAID Controller SCSI Controller Monitor Keyboard Mouse Equipment Log 3
Index A H Advance menu configuring in setup, 3-6 Hard disk drives disk drives, 1-23 hot swapping, 4-32 Hot swap hard drives, 4-32 B Baseboard management (BMC), 1-29 Beep codes, 5-14, 5-33 BIOS, 1-27, 3-3 BIOS and BMC revision levels how to identify, 5-34 Boot menu configuring in setup, 3-14 M Main menu configuring in setup, 3-5 Memory, 1-26 Monitoring system status, 1-29 C N Controller baseboard management (BMC), 1-29 network, 1-27 peripheral, 1-28 SAF-TE, 1-26 SCSI, 1-28 USB/IDE, 1-27 video, 1-28 C
PCI installation tips, 5-13 power LED, 5-9 Processors description, 1-26 R Real time clock, 1-28 S SAF-TE controller, 1-26 SCSI controller, 1-28 Security menu configuring in Setup, 3-11 Server management BMC, 1-29 features, 1-29 Setup advanced menu, 3-6 boot menu, 3-14 exit menu, 3-14 main menu, 3-5 security menu contents, 3-11 system hardware menu, 3-12 Specifications server unit technical specifications, A-2 Storage bays, 1-23 System chassis, 1-5 components and module set, 1-22 configuring, 3-2 configuri
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