Warranty Guide

ManualsBrandsNEC ManualsserversNEC Express5800/A1080a

Introduction

NEC Corporation of America, “NECAM”, offers a breadth of

service options for its hardware and software solutions,

including NE CCare Warranty programs. This document will

focus on NECAM’s NE CCare Gold Warranty Program for the

Express5800/A1080A En terprise Server.

Program Highlights

NEC Corporation of America’s Gold NECCare Maintenance and

Service Warranty Program offers you the following benefit s:

■

3 Years of Gold Warranty coverage

■

Toll-free hardware t echnical support, 7 days a week, 8a m-

5pm (Local time) in the continental US and Canada.

■

24x7 Email Alert Generation

♦

NEC Service Management software is enabled and

configured to monitor fatal and recoverable

hardware errors resulting in Email notifications to

the systems a dministrator and NECAM Technical

support.

■

Next Day On-site Repair Support

♦

A Certified Service Technician will be on-site on the

Next Day for repair support once a service call is

deemed necessary following trouble-shooting

efforts between th e Customer and NECAM

♦

Replacement parts will also arrive on the Next Day

after problem diagnosis. Customer must be able to

sign and receive parts as requested by NEC to meet

Next Day support.

■

Training

♦

NEC will train/certify 2 local CSR’s to provide onsite

repair prior to installation/product acceptance

♦

CSR certification will be evaluated twice a year

NECAM will use commercially reasonable best efforts to provide Next Day On-site service provided calls for support

are received by 3:00pm, PST.

NECAM is not responsible for service calls missed outside the control of NECAM. . Service

levels are response time objectives and are NOT Guarantees. If your location is outside of a NECAM authorized service coverage

area, the response time may be longer and/or an additional travel charge may be assessed. In some cases, on-site service may not be

available. All service response times are contingent upon parts availability. Customer must be able to sign and receive parts as

requested by NEC to meet Next Day Service (including Sunday delivery.)