Warranty Guide

What NEC Corporation of America Will Pay for and what NEC Corporation of America Will Not
Pay for
NEC Corporation of America will pay labor and material
expenses for co vered items, but NEC Corporation of America
will not pay for the following:
1. Removal or installation charges.
2. Payment of shipping and related charges incurred in
returning the Product for warranty repa ir.
3. Costs of initial technical adjustments (set-up), including
adjustment of u ser controls.
How You Can Get Warranty Service
EXP R ESS5800/A1080A Enterprise Server NECCare Customers in
the continental U.S. and Canada have one ph one numb er to
use when callin g for technical support or hardware repair on
their Express5800/A1080A Enterprise Server. Calls for
initiating a repair request should be made by calling: 1-866-
269-1239. Be p repared to provide the Serial Number to your
server to NE C for quick response.
For easy reference, write down your Serial Number here:
SN:_______________________________________________
Technical support or warranty service may also be obtained by
contacting your local NEC Corporation of America authorized
service p rovid er.
When arranging for a hardware repair, you will speak with a
trained techn ician. The technician will determine whether
you have a hardware or soft ware failure and th en will provide
you with the appropriate service options. If appropriate, you
will be given in structions on how to return your CRU part in a
NECAM supplied box. You may be given a reference number
that you should retain for your records.
If NECAM authorizes on -site service for your repair, a
qualified technician will arrive at your site the Next Day from
the time of d ispatch. If you are located outside of a service
coverage area, travel charges will be applied.