Warranty Guide

Standard/100 Warranty 041811

Supplemental Professional Services

NECCare Services are designed to reduce risks and

protect your IT investment with the NEC

Express5800/100 Series Servers through warranty and

maintenance, implementation/installation and

relocation services.

Installation Service

NEC installation services are available when

implementing an NEC Express5800/100 Series Server.

Installation services are fee-based and will be

conducted by an NEC Engineer and or an Authorized

NEC Service Provider.

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Requires preplanning for installation by NECAM and

the Customer. An Installation Site Preparation

Guide will be delivered and agreed upon between the

Customer and NECAM prior to installation. This

document will provide an outline of the installation

plans and processes.

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Installation will take a minimum of one (1) day on-

site at the customer location. Installation includes;

Hardware, Operating system (if purchased from

NEC,) network connection, configuration and

administrator training. Anything beyond the one (1)

day will require additional fees.

Relocation Service

NEC Relocation services are available as a fee-based

service delivered by an NEC SE and or an Authorized

NEC Service provider to help Customers protect their IT

investments by reducing risks, including minimal

downtime, that are known to be associated with

relocation.

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NECAM or the Authorized service provider will work

with the Customer to assist with planning and

coordination of the move.

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Damage caused by relocation without the assistance

of NEC is not covered under this warranty program.

Please refer to section “What is Covered and What is

Not Covered” for more information.

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Servers moved without the assistance of NEC may

require recertification to validate warranty.