ATTENDANT CONSOLE STATISTICS Operations Manual NEC America, Inc.
LIABILITY DISCLAIMER NEC America reserves the right to change the specifications, functions, or features in this document at any time without notice. NEC America has prepared this document for use by its employees and customers. The information contained herein is the property of NEC America and shall not be reproduced without prior written approval from NEC America. Copyright 1999 NEC America, Inc.
Attendant Console Statistics Operations Manual CONTENTS TABLE OF CONTENTS Page Chapter 1 - INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 What is Attendant Console Statistics? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CONTENTS Attendant Console Statistics Operations Manual Page Example Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Report Formats Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Attendant Console Statistics Operations Manual CONTENTS Page Finding Text Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Printing Text Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Exit Non-Automated Report Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Chapter 7 - ROUTE GROUPS . . . . . . . . . . . . . .
CONTENTS Attendant Console Statistics Operations Manual Page Screen Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Statistic Logger Log Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Screen Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Patroller Log Files . . . . . . . . . . . . . . . .
Attendant Console Statistics Operations Manual FIGURES LIST OF FIGURES Figure Title 2-1 3-1 3-2 3-3 3-4 3-5 3-6 3-7 3-8 3-9 3-10 3-11 3-12 Main Menu Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Main Menu - Report Formats Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Report Formats Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FIGURES Attendant Console Statistics Operations Manual Figure Title 8-3 8-4 8-5 8-6 8-7 Add a Station Group Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Find A Station Group Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modify A Station Group Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Delete a Station Group Window . . . . . . . . . . . . . . . . . . . . . . . . . .
Attendant Console Statistics Operations Manual Chapter 1 INTRODUCTION INTRODUCTION This manual provides the information needed to configure and operate the Attendant Console Statistics software application. What is Attendant Console Statistics? Overview Attendant Console Statistics (Console Stats) is an application that collects data from Attendant Console call processing and produces statistical reports for display or printing.
INTRODUCTION Attendant Console Statistics Operations Manual Console Statistics Components Event Collector Automated Report Generator MCS Reports or HCS Logger or Attendant Monitor Informix Database Administrator The Event Collector detects events generated by the attendants and the PBX, then sends messages to the Console Stats Logger application. The Logger parses the messages and saves the statistic data in an Informix Database.
Attendant Console Statistics Operations Manual INTRODUCTION How To Use This Manual This manual describes the various screens, windows and functions for the configuration and operation of Console Stats. Examples of displayed screens and step-by-step procedures are shown in the following chapters. The procedural steps to perform a given task (Adding a Report Format) are given in sequence and marked as shown below: Step 1: From the Main Menu, select...
INTRODUCTION Manual Organization (Cont.) Attendant Console Statistics Operations Manual Chapter 9 - Administration Menu Chapter 9 describes special functions and their procedures available at the Console Stats Administration Menu. Appendix - Example Reports The appendix shows selected example reports and formats that can be generated.
Attendant Console Statistics Operations Manual Chapter 2 INSTALLATION & CONFIGURATION INSTALLATION & CONFIGURATION This chapter provides a step-by-step description of the installation, configuration, and Main Menu functions for Console Stats. Before proceeding with the configuration, ensure that the SCO UNIX operating system and the Applications Manager (APM) platform software are installed on the system.
INSTALLATION & CONFIGURATION Attendant Console Statistics Operations Manual Installation Procedure This section describes the procedures to install the Attendant Console Statistics application software. Follow the procedure below to install the software. Note: Some keyboards use a marked Return key for the carriage return function. Other keyboards mark this function key as Enter. The installation procedure will identify this function as Return (Enter).
Attendant Console Statistics Operations Manual NEC America APM Administration Wed - Oct 31, 1996 Installation of Applications/Packages Available Packages are: applications asl mtl tcpip Enter Package to be installed: NEC America uapname uucp INSTALLATION & CONFIGURATION Console Stats is an application. When prompted for the package to be installed, type ’applications’ and press Enter.
INSTALLATION & CONFIGURATION Attendant Console Statistics Operations Manual Install Procedure Installing from /dev/fd0 Insert OAI Application/Update Release Media #1 Enter to continue: Copying ........ tar: blocksize = 20 x oai/app/consoleStats/install/etc/updstats.Z, 112163 bytes, 220 tape blocks x oai/app/consoleStats/install/etc/swpcall.Z, 115463 bytes, 226 tape blocks x oai/app/consoleStats/install/etc/swpattl.Z, 114652 bytes, 224 tape blocks x oai/app/consoleStats/install/bluebars1.
Attendant Console Statistics Operations Manual NEC America Console Statistics INSTALLATION & CONFIGURATION Wed - Oct 31,1996 Screen messages show the installation and backup directories being installed. Wed - Oct 31,1996 For Console Stats installation, certain files must be modified that require “root” privileges. Creating installation directories Creating backup directories NEC America Console Statistics Super User (root) privileges are required to create the Console Statistics user accounts.
INSTALLATION & CONFIGURATION NEC America Console Statistics Attendant Console Statistics Operations Manual Wed - Oct 31,1996 Configuring StatLogger autocfg running... autocfg: StatLogger application configured. Status messages show the installation and configuration of the first Console Stats main component. At the prompt, press Enter to continue the installation. autocfg terminated normally.
Attendant Console Statistics Operations Manual NEC America Console Statistics Wed - Oct 31,1996 Please enter the Informix database space name: [statsdbspace] You entered [statsdbspace], is this correct (y/n) INSTALLATION & CONFIGURATION If HCS or MCS is currently installed, the ’atcsspace’ or ’mcsspace’ database spaces may also be used by Console Stats-- if there is enough free space. If not, type the Console Stats default database space name ’statsdbspace’ and press Enter.
INSTALLATION & CONFIGURATION NEC America Console Statistics Attendant Console Statistics Operations Manual Wed - Oct 31,1996 Setting up info files... Old files saved in /tmp/stats0, the system deletes these after 7 days. Apm should now be Terminated and then Re-Initialized and the appropriate Console Statistics APM Database files should be modified. Installation Complete. Press Return Page 12 Status messages show the progress of the Console Stats installation.
Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATION After Installation The Console Stats application can be used with the Hospitality Center System (HCS) or Medical Center System (MCS) applications. If Console Stats is to be used with either of these applications, perform the following steps as appropriate: HCS Configuration If HCS is to be used with Console Statistics, then HCS must be configured as follows: Step 1: Halt all HCS applications.
INSTALLATION & CONFIGURATION MCS Configuration (Cont.) Attendant Console Statistics Operations Manual Step 4: Use the APM Administrator to set the User Defined #10 value of all Mcs_ServerX applications(Mcs_Server1, Mcs_Server2, etc.) to the following: - /oai/app/mcs/menus/Mserver.cfg Step 5: Restart all MCS applications. Proceed to the next page to configure the APM and various components...
Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATION Application Configuration Since Console Stats is internally supported by the APM, its two components must be configured in the APM environment. This section provides the information that must be entered into the APM configuration file. Console Stats is set-up in the APM system using the Add function of the Application Configuration option on the APM System Administration menu.
INSTALLATION & CONFIGURATION Component Characteristics Attendant Console Statistics Operations Manual Define the two components exactly as shown in the table: Characteristic StatPatroller StatLogger OAI Application N N CRT Application N N Communication Queue N Y Parameter Definition OAI Application Whether (Yes or No) the component communicates with the NEAX2400 using OAI processes.
Attendant Console Statistics Operations Manual Primary Configuration Parameters INSTALLATION & CONFIGURATION From the APM Configuration Entry screen, configure each component as follows. All parameters marked with asterisks (*) should be entered exactly as shown. The rest of the entries in the table below are just examples.
INSTALLATION & CONFIGURATION Database Support Attendant Console Statistics Operations Manual Console Stats requires one database of its own in the APM. The Console Stats database (statcfg) was loaded during software installation from the release media and contains default field entries, most of which should not be changed without first consulting an NEC representative. The statcfg database structure and contents are described in the table below: Master File Definition (statcfg) App.
Attendant Console Statistics Operations Manual Initialize Components INSTALLATION & CONFIGURATION The two Console Stats components must be initialized from the APM as follows: StatLogger Component Follow the steps below to initialize the StatLogger component: Step 1: On the APM System Operations Menu, select the Non-CRT Application Control option. Step 2: Use the Initialize command to start up the “StatLogger” component.
INSTALLATION & CONFIGURATION Attendant Console Statistics Operations Manual Application Start-Up Logging in to Console Stats The Console Stats application executes on a UAP (User Application Processor). From the UAP terminal, follow the steps below to login and start Console Stats: Step 1: At the Login: prompt, type ’stats’ (lower case) and press Enter. - If the system is configured for a password, a password prompt will be displayed. Type your password at the prompt and press Enter.
Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATION Main Menu Following the Console Stats login, the Console Stats Main Menu will be displayed (Figure 2-1). Figure 2-1 Main Menu Screen Console Stats call processing reports can be designed with statistics to be computed by hour or by day over a definable range of time or for today only.
INSTALLATION & CONFIGURATION Attendant Console Statistics Operations Manual Main Menu (Cont.) • The second step is to generate the formatted report or schedule it for automatic generation. Generating the report involves naming the range of time over which the formatted statistics are to be calculated from the call processing data collected for that time (for instance, over the past three days) and showing whether the report is to be displayed, printed, and/or saved.
Attendant Console Statistics Operations Manual Selecting Menu Options INSTALLATION & CONFIGURATION Select menu options from the screen using the Up and Down arrow keys to highlight the desired function. Each menu selection can also be selected by a specific “Hot Key” character, displayed in Bold. For example: Report Formats Report Viewing Typing F will select Report Formats function, and V will select the Report Viewing function. Look for the Hot Keys on each menu screen.
INSTALLATION & CONFIGURATION Attendant Console Statistics Operations Manual Quit Console Stats Follow the steps to quit the Console Stats application: Step 1: Go to the Console Stats Main Menu (Figure 2-1). Step 2: Use the UP and DOWN arrow keys to select Quit from the menu and press Enter.
Attendant Console Statistics Operations Manual Chapter 3 REPORT FORMATS REPORT FORMATS The Report Formats option from the Console Stats Main Menu provides options to define new report formats; and find, modify, delete, and print existing reports. All display screens, windows, menus and procedures are described in the following sections of this chapter.
REPORT FORMATS Attendant Console Statistics Operations Manual Using Report Formats (Cont.) Queue Report Statistics Queue Reports can contain statistics specific to the attendant call queue.
Attendant Console Statistics Operations Manual REPORT FORMATS Using Report Formats (Cont.) Intervals of Statistics Every report format must include the interval during which the statistics are calculated. The interval can be designated as hourly, daily, or the current day and does not include the specific dates or times. Those are named when the report is actually generated (See Report Generation option on the Console Stats main menu).
REPORT FORMATS Attendant Console Statistics Operations Manual Report Formats Menu Step 1: From the Console Stats Main Menu (Figure 3-1), use the Up and DOWN arrow keys to highlight to select the Report Formats option and press Enter. Figure 3-1 Main Menu - Report Formats Selection Step 2: The Report Formats menu screen will be displayed (Figure 3-2). The Report Formats screen options are described in detail in the following sections of this chapter.
Attendant Console Statistics Operations Manual REPORT FORMATS Attendant, Queue, Route, & Station Report Formats The overall procedures for creating, finding, modifying, deleting, and printing report formats are identical for each type of report. In the following procedures, make the appropriate menu selection (where indicated) for the type of report format desired. Adding a Report Format This procedure will create a new report format.
REPORT FORMATS Attendant Console Statistics Operations Manual Attendant, Queue, Route, & Station Report Formats (Cont.) Adding a Report Format (Cont.) Step 3: Use the Tab key to select the Add option at the bottom of the screen and press Enter. The Add a Report Format window will be displayed (Figure 3-4). Figure 3-4 Add A Report Format Window Step 4: Enter a unique name (using up to 35 characters) that will identify the report format in the Report Title field, and press Enter.
Attendant Console Statistics Operations Manual REPORT FORMATS Attendant, Queue, Route, & Station Report Formats (Cont.) Adding a Report Format (Cont.) Step 9: From the pop-up window, highlight to select the second report statistic type for the Statistic 2 field and press Enter. Continue the selection through all desired remaining report statistic fields. Step 10:When all desired statistics have been added to the report, select None from the statistic type pop-up window and press Enter.
REPORT FORMATS Attendant Console Statistics Operations Manual Attendant, Queue, Route, & Station Report Formats (Cont.) Finding a Report Format This procedure will find an existing report format. Follow the steps to find a format: Step 1: From the Console Stats Main Menu (Figure 3-1), select the Report Formats option and press Enter.
Attendant Console Statistics Operations Manual REPORT FORMATS Attendant, Queue, Route, & Station Report Formats (Cont.) Finding a Report Format (Cont.) Step 3: Use the Tab key to select the Find option at the bottom of the screen and press Enter. The Find a Report Format window will be displayed (Figure 3-6). Figure 3-6 Find A Report Format Window Step 4: At the Find By field, use the UP and DOWN arrow keys to select either Title or Identifier from the pop-up window and press Enter.
REPORT FORMATS Attendant Console Statistics Operations Manual Attendant, Queue, Route, & Station Report Formats (Cont.) Modifying a Report Format This procedure will modify an existing report format. Follow the steps to modify a format: Step 1: From the Console Stats Main Menu (Figure 3-1), select the Report Formats option and press Enter.
Attendant Console Statistics Operations Manual REPORT FORMATS Attendant, Queue, Route, & Station Report Formats (Cont.) Modifying a Report Format (Cont.) Step 4: With the report format(s) selected, use the Tab key to select the Modify option at the bottom of the screen and press Enter. The Modify a Report Format window (Figure 3-8) will be displayed. Figure 3-8 Modify A Report Format Window Step 5: If needed, modify the Interval field selecting between Hourly, Daily, or Current and press Enter.
REPORT FORMATS Attendant Console Statistics Operations Manual Attendant, Queue, Route, & Station Report Formats (Cont.) Modifying a Report Format (Cont.) Page 36 Step 9: If finished with the specific reports function, use the Tab key to select the Exit option at the bottom of the screen and press Enter to return to the Report Formats screen (Figure 3-2).
Attendant Console Statistics Operations Manual REPORT FORMATS Attendant, Queue, Route, & Station Report Formats (Cont.) Deleting a Report Format This procedure will delete an existing report format. Follow the steps to delete a format: Step 1: From the Console Stats Main Menu (Figure 3-1), select the Report Formats option and press Enter.
REPORT FORMATS Attendant Console Statistics Operations Manual Attendant, Queue, Route, & Station Report Formats (Cont.) Deleting a Report Format (Cont.) Step 4: With the report format(s) selected, use the Tab key to select the Delete option at the bottom of the screen and press Enter. The Delete a Report Format window (Figure 3-10) will be displayed showing the selected report to delete.
Attendant Console Statistics Operations Manual REPORT FORMATS Attendant, Queue, Route, & Station Report Formats (Cont.) Printing a Report Format This procedure will print an existing report format. Follow the steps to print a format: Step 1: From the Console Stats Main Menu (Figure 3-1), select the Report Formats option and press Enter.
REPORT FORMATS Attendant Console Statistics Operations Manual Attendant, Queue, Route, & Station Report Formats (Cont.) Printing a Report Format (Cont.) Step 4: At the Records to Print field, use the UP and Down arrow keys to select Current Record, Marked Records, or All Records and press Enter. Step 5: The Destination field specifies how the report will be printed. Use the UP and Down arrow keys to select Printer or UNIX File and press Enter.
Attendant Console Statistics Operations Manual Chapter 4 REPORT GENERATION REPORT GENERATION The Report Generation option on the Console Stats Main Menu is used to generate a formatted report using call processing data that has been collected over a configurable amount of time. All display screens, windows, menus and procedures are described in the following sections of this chapter.
REPORT GENERATION Attendant Console Statistics Operations Manual Report Generation Menu Step 1: From the Console Stats Main Menu (Figure 4-1), highlight to select the Report Generation option and press Enter.) Figure 4-1 Main Menu - Report Generation Selection Step 2: The Report Generation menu screen will be displayed (Figure 4-2). The Report Generation screen options are described in detail in the following sections of this chapter.
Attendant Console Statistics Operations Manual REPORT GENERATION Generating Reports Generating a Report This procedure will generate a report from an existing defined report format. If the report format has not been previously defined, see Chapter 3 for procedures to design new report formats. Follow the steps to generate a report: Step 1: From the Console Stats Main Menu (Figure 4-1), select the Report Generation option and press Enter. The Report Generation screen (Figure 4-2) will be displayed.
REPORT GENERATION Attendant Console Statistics Operations Manual Generating Reports (Cont.) Generating a Report (Cont.) Step 6: At the Save field, select Y and press Enter if the report will be saved to a file. Step 7: When all fields have been completed, use the Tab key to select the Ok option at the bottom of the screen and press Enter. Depending on the previous selections, the report will now be displayed on the screen, sent to a printer, or saved to a file.
Attendant Console Statistics Operations Manual REPORT GENERATION Generating Reports Finding a Report (to Generate) This procedure will find a report to generate from existing report formats. Follow the steps to find a report: Step 1: From the Console Stats Main Menu (Figure 4-1), select the Report Generation option and press Enter. The Report Generation screen (Figure 4-2) will be displayed. Step 2: Using the Tab key, select the Find option at the bottom of the screen and press Enter.
REPORT GENERATION Attendant Console Statistics Operations Manual Generating Reports (Cont.) Finding a Report Format (Cont.) Step 5: To begin another search, repeat Steps 3-5. Step 6: If finished with the Report Generation function, use the Tab key to select the Exit option at the bottom of the screen and press Enter to return to the Report Formats menu screen (Figure 4-1).
Attendant Console Statistics Operations Manual Chapter 5 AUTOMATED REPORT GENERATION AUTOMATED REPORT GENERATION The Automated Report Generation option on the Console Stats Main Menu is used to schedule reports for automatic generation. All display screens, windows, menus and procedures are described in the following sections of this chapter. Using Automated Report Generation When an automated report is generated, it is sent to the printer and then saved.
AUTOMATED REPORT GENERATION Attendant Console Statistics Operations Manual Automated Report Generation Menu A Note on Selecting Commands - In the following procedures, a step may call for pressing the Tab key to select a command. It may be necessary to press the Tab key multiple times in order to select the specific command. When reading a step, understand to press the Tab key (as needed) to select the specified command.
Attendant Console Statistics Operations Manual AUTOMATED REPORT GENERATION Automated Report Generation Menu (Cont.) Step 2: The Automated Report Generation screen will be displayed (Figure 5-2). The Automated Report Generation screen options are described in detail in the following sections of this chapter.
AUTOMATED REPORT GENERATION Attendant Console Statistics Operations Manual Generating Automated Reports Set a Report Schedule This procedure will set the schedule for an automated generated report from an existing defined report format. If a report format has not been previously defined, see Chapter 3 for procedures to design new report formats. Follow the steps to schedule a report: Step 1: From the Console Stats Main Menu (Figure 5-1), select the Automated Report Generation option and press Enter.
Attendant Console Statistics Operations Manual AUTOMATED REPORT GENERATION Generating Automated Reports (Cont.) Set a Report Schedule (Cont.) Step 4: At the Time field, enter the time the report will be generated. Hourly reports use the format --:MM, where MM specifies the minutes (00-59). All other reports use the format HH:MM:XX; where HH specifies the hour (01/12), MM specifies the minutes (00-59), and XX specifies AM (midnight to noon) or PM (noon to midnight).
AUTOMATED REPORT GENERATION Attendant Console Statistics Operations Manual Generating Automated Reports (Cont.) Filter an Automated Report This procedure will apply filter parameters to the reports displayed on the Automated Reports screen. Step 1: From the Console Stats Main Menu (Figure 5-1), select the Automated Report Generation option and press Enter. The Automated Report Generation screen (Figure 5-2) will be displayed.
Attendant Console Statistics Operations Manual AUTOMATED REPORT GENERATION Generating Automated Reports (Cont.) Filter an Automated Report (Cont.) Step 5: If the Filter By value is set to Weekday, the Weekday field will be displayed. It specifies the day of the week that will be used to filter the data (the day the report is scheduled to generate) in the Automated Reports Generation screen. When the weekday has been entered, press Enter.
AUTOMATED REPORT GENERATION Attendant Console Statistics Operations Manual Generating Automated Reports (Cont.) Modify an Automated Report This procedure will modify an existing automated report schedule and parameters. Follow the steps to modify a report schedule: Step 1: From the Console Stats Main Menu (Figure 5-1), select the Automated Report Generation option and press Enter.
Attendant Console Statistics Operations Manual AUTOMATED REPORT GENERATION Generating Automated Reports (Cont.) Modify an Automated Report (Cont.) Step 6: If the Event Type Month/Date is selected in Step 4, the Date field will be displayed. Modify this field as needed using the UP and DOWN arrow keys and pressing Enter. Step 7: If the Event Type Weekly is selected in Step 4, the Weekdays field will be displayed. Modify this field as needed using the UP and DOWN arrow keys for each day and pressing Enter.
AUTOMATED REPORT GENERATION Attendant Console Statistics Operations Manual Generating Automated Reports (Cont.) Cancel an Automated Report This procedure will cancel an existing automated report schedule. Follow the steps to cancel a report: Step 1: From the Console Stats Main Menu (Figure 5-1), select the Automated Report Generation option and press Enter.
Attendant Console Statistics Operations Manual AUTOMATED REPORT GENERATION Generating Automated Reports (Cont.) Cancel an Automated Report (Cont.) Step 4: To cancel the displayed automated report, use the Tab key to select the Ok option at the bottom of the screen and press Enter. The displayed automated report will be canceled. Note: To not delete the displayed automated report, select the Next option at the bottom of the screen and press Enter.
AUTOMATED REPORT GENERATION Attendant Console Statistics Operations Manual Generating Automated Reports (Cont.) Print an Automated Report This procedure will send selected automated report schedule(s) to the printer device. Follow the steps to print an automated report schedule: Step 1: From the Console Stats Main Menu (Figure 5-1), select the Automated Report Generation option and press Enter.
Attendant Console Statistics Operations Manual AUTOMATED REPORT GENERATION Generating Automated Reports (Cont.) Print an Automated Report (Cont.) Step 7: To output the automated report schedule (output to printer or to UNIX file), use the Tab key to select Ok at the bottom of the screen and press Enter. The selected report will now be sent to the printer device or to the UNIX file (as designated in Step 5).
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Attendant Console Statistics Operations Manual Chapter 6 REPORT VIEWING REPORT VIEWING The Report Viewing option on the Console Stats Main Menu provides options for on-screen viewing of existing reports. All display screens, windows, menus and procedures are described in the following sections of this chapter. Using Report Viewing Use the Report Viewing option to view on-screen Attendant Login Statistics, Automated, and Non-Automated types of reports.
REPORT VIEWING Procedure Overview Attendant Console Statistics Operations Manual The overall sequence for viewing a report is the following: • First select the report from the existing report types and formats (as described in Chapter 3). • Next is view the selected report or optionally print selected text within a report. A Note on Selecting Commands - In the following procedures, a step may call for pressing the Tab key to select a command.
Attendant Console Statistics Operations Manual REPORT VIEWING Report Viewing Menu Step 1: From the Console Stats Main Menu (Figure 6-1), highlight to select the Report Viewing option and press Enter.) Figure 6-1 Main Menu - Report Viewing Selection Step 2: The Report Viewing menu screen will be displayed (Figure 6-2). The Report Viewing menu options are described in detail in the following sections of this chapter.
REPORT VIEWING Attendant Console Statistics Operations Manual Viewing Reports Viewing an Attendant Login Report This procedure will display on-screen an Attendant Login type of report. These reports will show data in the following fields.
Attendant Console Statistics Operations Manual REPORT VIEWING Viewing Reports (Cont.) Viewing an Attendant Login Report (Cont.) Step 3: To view a report, Use the UP and DOWN arrow keys to highlight to select the Report Identifier (filename) for the desired report. Use the Tab key to select View Report and press Enter. The selected report is displayed on the View Report screen (Figure 6-4). - The display can be scrolled to view the entire report.
REPORT VIEWING Attendant Console Statistics Operations Manual Viewing Reports (Cont.) Viewing an Attendant Login Report (Cont.) Printing Text Option Specific text can be printed from a viewed report. From the View Report screen (Figure 6-4), follow the steps to print text. Step 3c:To print specific text in a displayed report (from View Report Screen,), use the Tab key to select the Print option at the bottom of the screen and press Enter. The Print Report window will be displayed.
Attendant Console Statistics Operations Manual REPORT VIEWING Viewing Reports (Cont.) Viewing an Automated Report This procedure will display on-screen an Automated type of report. The report fields and data displayed will be based on the previously designed report formats. Follow the steps to view an Automated Report: Step 1: From the Console Stats Main Menu (Figure 6-1), select the Report Viewing option and press Enter. The Report Viewing menu screen (Figure 6-2) will be displayed.
REPORT VIEWING Attendant Console Statistics Operations Manual Viewing Reports (Cont.) Viewing an Automated Report (Cont.) Step 3: To view a report, use the UP and DOWN arrow keys to highlight to select the Report Identifier (filename) for the desired report. Use the Tab key to select View Report and press Enter. The selected report is displayed on the View Report screen (Figure 6-6). - The display can be scrolled to view the entire report.
Attendant Console Statistics Operations Manual REPORT VIEWING Viewing Reports (Cont.) Viewing an Automated Report (Cont.) Printing Text Option Specific text can be printed from a viewed report. From the View Report screen (Figure 6-6), follow the steps to print text. Step 3c:To print specific text in a displayed report, use the Tab key to select the Print option at the bottom of the screen and press Enter. The Print Report window will be displayed.
REPORT VIEWING Attendant Console Statistics Operations Manual Viewing Reports (Cont.) Viewing a NonAutomated Report This procedure will display on-screen a Non-Automated type of report. The report fields and data displayed will be based on the previously designed report formats. Follow the steps to view a Non-Automated Report: Step 1: From the Console Stats Main Menu (Figure 6-1), select the Report Viewing option and press Enter. The Report Viewing menu screen (Figure 6-2) will be displayed.
Attendant Console Statistics Operations Manual REPORT VIEWING Viewing Reports (Cont.) Viewing a NonAutomated Report (Cont.) Step 3: To view a report, Using the UP and DOWN arrow keys to highlight to select the Report Identifier for the desired report and press Enter. Use the Tab key to select View Report and press Enter. The selected report is displayed on the View Report screen (Figure 6-8). - The display can be scrolled to view the entire report.
REPORT VIEWING Attendant Console Statistics Operations Manual Viewing Reports (Cont.) Viewing a NonAutomated Report (Cont.) Printing Text Option Specific text can be printed from a viewed report. From the View Report screen (Figure 6-8), follow the steps to print text. Step 3c:To print specific text in a displayed report, use the Tab key to select the Print option at the bottom of the screen and press Enter. The Print Report window will be displayed.
Attendant Console Statistics Operations Manual Chapter 7 ROUTE GROUPS ROUTE GROUPS The Route Groups option from the Console Stats Main Menu provides options to define new trunk route groups, find a group, modify and delete groups. Route group information can also be printed. All display screens, windows, menus and procedures are described in the following sections of this chapter. Using Route Groups Procedure Overview The overall sequence for route groups is the following: • Define a new route group.
ROUTE GROUPS Attendant Console Statistics Operations Manual Route Groups Menu Step 1: From the Console Stats Main Menu (Figure 7-1), use the Up and DOWN arrow keys to highlight to select the Route Groups option and press Enter. Figure 7-1 Main Menu - Route Groups Selection Step 2: The Route Groups screen will be displayed (Figure 7-2). The screen shows all existing route groups. Route Group screen options are described in detail in the following sections of this chapter.
Attendant Console Statistics Operations Manual ROUTE GROUPS Route Groups Adding a Route Group This procedure will create a new route group. Follow the steps to add a route group: Step 1: From the Console Stats Main Menu (Figure 7-1), select the Route Groups option and press Enter. The Route Groups screen (Figure 7-2) will be displayed Step 2: From the Route Groups screen (Figure 7-2), use the Tab key to select the Add option and press Enter. The Add a Route Group window will be displayed (Figure 7-3).
ROUTE GROUPS Attendant Console Statistics Operations Manual Route Groups (Cont.) Adding a Route Group (Cont.) Page 76 Step 8: If finished with the Add a Route Group function, use the Tab key to select the Exit option at the bottom of the window and press Enter to return to the Route Groups screen (Figure 7-2).
Attendant Console Statistics Operations Manual ROUTE GROUPS Route Groups (Cont.) Finding a Route Group This procedure will find an existing route group by name, route number, and/or first trunk number. Follow the steps to find a group: Step 1: From the Console Stats Main Menu (Figure 7-1), select the Route Groups option and press Enter. The Route Groups screen (Figure 7-2) will be displayed Step 2: Use the Tab key to select the Find option at the bottom of the screen and press Enter.
ROUTE GROUPS Attendant Console Statistics Operations Manual Route Groups (Cont.) Finding a Route Group (Cont.) Step 4: If finding a route group by route number, at the Route field, enter the number of the route group to be found and press Enter. - If no other search values will be entered (i.e. First Trunk number), use the Tab key to select the Ok option and press Enter. Now continue to Step 6.
Attendant Console Statistics Operations Manual ROUTE GROUPS Route Groups (Cont.) Modifying a Route Group This procedure will modify an existing route group. Follow the steps to modify a route group: Step 1: From the Console Stats Main Menu (Figure 7-1), select the Route Groups option and press Enter. The Route Groups screen (Figure 7-2) will be displayed Step 2: At the Route Groups screen, use the UP and DOWN arrow keys to highlight to select the route group to modify.
ROUTE GROUPS Attendant Console Statistics Operations Manual Route Groups (Cont.) Modifying a Route Group (Cont.) Step 8: When modifications to the route group are complete, use the Tab key to select the Ok option at the bottom of the window and press Enter to save the changes. The Route Groups screen will again be displayed. - If more than one route group was marked to modify (Step 2), a new Modify a Route Group window will now be displayed showing the next route group selected to modify.
Attendant Console Statistics Operations Manual ROUTE GROUPS Route Groups (Cont.) Deleting a Route Group This procedure will delete an existing route group. Follow the steps to delete a route group: Step 1: From the Console Stats Main Menu (Figure 7-1), select the Route Groups option and press Enter. The Route Groups screen (Figure 7-2) will be displayed. Step 2: At the Route Groups screen, use the UP and DOWN arrow keys to highlight to select the route group to delete and press Enter.
ROUTE GROUPS Attendant Console Statistics Operations Manual Route Groups (Cont.) Deleting a Route Group (Cont.) Step 4: To delete the displayed route group, use the Tab key to select the Ok option at the bottom of the screen and press Enter. The displayed route group will be deleted. Note: To not delete (keep) the displayed route group, use the Tab key to select the Next option at the bottom of the screen and press Enter. The next route group marked for deletion will be displayed.
Attendant Console Statistics Operations Manual ROUTE GROUPS Route Groups (Cont.) Printing a Route Group This procedure will print an existing route group. Follow the steps to print a route group: Step 1: From the Console Stats Main Menu (Figure 7-1), select the Route Groups option and press Enter. The Route Groups screen (Figure 7-2) will be displayed. Step 2: At the Route Groups screen, use the UP and DOWN arrow keys to highlight to select the route group to print and press Enter.
ROUTE GROUPS Attendant Console Statistics Operations Manual Route Groups (Cont.) Printing a Route Group (Cont.) Step 7: To output the route group (output to printer or to UNIX file) use the Tab key to select Ok at the bottom of the screen and press Enter. The selected route group will now be sent to the printer device or to the UNIX file if designated in Step 5. Note: This route group can be cleared at anytime by selecting the Clear option at the bottom of the screen.
Attendant Console Statistics Operations Manual Chapter 8 STATION GROUPS STATION GROUPS The Station Groups option from the Console Stats Main Menu provides options to define new station groups, find a group, modify and delete groups. Station group information can also be printed. All display screens, windows, menus and procedures are described in the following sections of this chapter.
STATION GROUPS Attendant Console Statistics Operations Manual Station Groups Menu Step 1: From the Console Stats Main Menu (Figure 8-1), use the Up and DOWN arrow keys to highlight to select the Station Groups option and press Enter. Figure 8-1 Main Menu - Station Groups Selection Step 2: The Station Groups screen will be displayed (Figure 8-2). The screen shows all existing station groups. Station Group screen options are described in detail in the following sections of this chapter.
Attendant Console Statistics Operations Manual STATION GROUPS Station Groups Adding a Station Group This procedure will create a new station group. Follow the steps to add a station group: Step 1: From the Console Stats Main Menu (Figure 8-1), select the Station Groups option and press Enter. The Station Groups screen (Figure 8-2) will be displayed Step 2: From the Station Groups screen (Figure 8-2), use the Tab key to select the Add option and press Enter.
STATION GROUPS Attendant Console Statistics Operations Manual Station Groups (Cont.) Adding a Station Group (Cont.) Page 88 Step 7: If finished with the Add a Station Group function, use the Tab key to select the Exit option at the bottom of the window and press Enter to return to the Station Groups screen (Figure 8-2).
Attendant Console Statistics Operations Manual STATION GROUPS Station Groups (Cont.) Finding a Station Group This procedure will find an existing station group by name, and/or first station number. Follow the steps to find a group: Step 1: From the Console Stats Main Menu (Figure 8-1), select the Station Groups option and press Enter. The station Groups screen (Figure 8-2) will be displayed Step 2: Use the Tab key to select the Find option at the bottom of the screen and press Enter.
STATION GROUPS Attendant Console Statistics Operations Manual Station Groups (Cont.) Finding a Station Group (Cont.) Step 4: If finding a station group by first station number, at the First Station field, enter the number of the first station of the group to be found and press Enter. Use the Tab key to select the Ok option and press Enter. Now continue to Step 5.
Attendant Console Statistics Operations Manual STATION GROUPS Station Groups (Cont.) Modifying a Station Group This procedure will modify an existing station group. Follow the steps to modify a station group: Step 1: From the Console Stats Main Menu (Figure 8-1), select the Station Groups option and press Enter. The Station Groups screen (Figure 8-2) will be displayed Step 2: At the Station Groups screen, use the UP and DOWN arrow keys to highlight to select the station group to modify.
STATION GROUPS Attendant Console Statistics Operations Manual Station Groups (Cont.) Modifying a Station Group (Cont.) Step 7: When modifications to the station group are complete, use the Tab key to select the Ok option at the bottom of the window and press Enter to save the changes. The station Groups screen will again be displayed. - If more than one station group was marked to modify (Step 2), a new Modify a Station Group window will now be displayed showing the next station group selected to modify.
Attendant Console Statistics Operations Manual STATION GROUPS Station Groups (Cont.) Deleting a Station Group This procedure will delete an existing station group. Follow the steps to delete a station group: Step 1: From the Console Stats Main Menu (Figure 8-1), select the Station Groups option and press Enter. The Station Groups screen (Figure 8-2) will be displayed. Step 2: At the Station Groups screen, use the UP and DOWN arrow keys to highlight to select the station group to delete and press Enter.
STATION GROUPS Attendant Console Statistics Operations Manual Station Groups (Cont.) Deleting a Station Group (Cont.) Step 4: To delete the displayed station group, use the Tab key to select the Ok option at the bottom of the screen and press Enter. The displayed station group will be deleted. Note: To not delete (keep) the displayed station group, use the Tab key to select the Next option at the bottom of the screen and press Enter. The next station group marked for deletion will be displayed.
Attendant Console Statistics Operations Manual STATION GROUPS Station Groups (Cont.) Printing a Station Group This procedure will print an existing station group. Follow the steps to print a station group: Step 1: From the Console Stats Main Menu (Figure 8-1), select the Station Groups option and press Enter. The Station Groups screen (Figure 8-2) will be displayed. Step 2: At the Station Groups screen, use the UP and DOWN arrow keys to highlight to select the station group to print and press Enter.
STATION GROUPS Attendant Console Statistics Operations Manual Station Groups (Cont.) Printing a Station Group (Cont.) Step 7: To output the station group (output to printer or to UNIX file) use the Tab key to select Ok at the bottom of the screen and press Enter. The selected station group will now be sent to the printer device or to the UNIX file if designated in Step 5. Note: This station group can be cleared at anytime by selecting the Clear option at the bottom of the screen.
Attendant Console Statistics Operations Manual Chapter 9 ADMINISTRATION MENU ADMINISTRATION MENU The Console Stats Administration Menu is used to manage the database and access the log files in which entries are made from menus and report generation activities. Using the Administrative Menu Logging In The Console Stats Administration Menu is accessed from the system login prompt. At the prompt, enter ’statsadm’ and press Enter. The Administrative Main Menu (Figure 9-1) will be displayed.
ADMINISTRATION MENU Attendant Console Statistics Operations Manual Database Administration The Database Administration option on the Console Statistics Administration Menu is used to manage the Informix database used by Console Stats. This database maintains the call processing and attendant login data, statistics, report formats, and indexed time schedules for Console Stats.
Attendant Console Statistics Operations Manual ADMINISTRATION MENU Database Administration (Cont.) Database Administration Menu From the Administration Main Menu (Figure 9-1), press the ’D’ key and press Enter to select the Database Administration option. The Database Administration menu screen (Figure 9-2) will be displayed.
ADMINISTRATION MENU Attendant Console Statistics Operations Manual Database Administration (Cont.) Set Database Space The Set Database Space option on the Database Administration menu is used to reserve the necessary storage for the new database. This must be done prior to Installing a new database. Note: The current database space is shown in parenthesis by the Set Database Space menu option.
Attendant Console Statistics Operations Manual ADMINISTRATION MENU Database Administration (Cont.) Install Database The Install Database option on the Database Administration menu is used to create new database tables according to instructions embedded in Console Stats software. Note: This option is typically only performed during installation or (rarely) when the database is removed.
ADMINISTRATION MENU Attendant Console Statistics Operations Manual Database Administration (Cont.) Remove Database The Remove Database option on the Database Administration menu is used to remove all data now stored in the Console Stats database. WARNING To protect the database, do not use this option without first backing up the database on tape using instructions provided in the Informix documentation.
Attendant Console Statistics Operations Manual ADMINISTRATION MENU Database Administration (Cont.) Build Database Indexes The Build Database Indices option on the Console Stats Database Administration menu is used to create indices that make access to the data in the database faster. This function marks the specified database fields that are to be used for indices. Note: The Build Database Indices option must be implemented whenever a new database is installed.
ADMINISTRATION MENU Attendant Console Statistics Operations Manual Database Administration (Cont.) Erase Database Indexes Typically, it will only be necessary to use Erase Database Indexes option on the Database Administration menu when the database has become corrupted. When the indices are erased, the Build Database Indices option is required to re-make the indices. Step 1: From the Database Administration menu (Figure 9-2), press the ’E’ key and press Enter.
Attendant Console Statistics Operations Manual ADMINISTRATION MENU Database Administration (Cont.) Display Table Count The Display Table Count option on the Database Administration menu is used to list the internal database tables and to display a count of the records each contains. Step 1: From the Database Administration menu (Figure 9-2), press the ’D’ key and press Enter. The Display Table Count screen (Figure 9-7) will be displayed.
ADMINISTRATION MENU Attendant Console Statistics Operations Manual Database Administration (Cont.) Update System Catalog The Update System Catalog option on the Database Administration menu is used to update the table row counts stored in the Informix SYSTABLES catalog. Step 1: From the Database Administration menu (Figure 9-2), press the ’U’ key and press Enter. The Update System Catalog screen (Figure 9-8) will be displayed.
Attendant Console Statistics Operations Manual ADMINISTRATION MENU Database Administration (Cont.) Informix dbaccess Utility The Informix dbaccess Utility option on the Database Administration menu is used to activate the Informix dbaccess utility. For more information about this utility, see the Informix System Administrator’s Guide.
ADMINISTRATION MENU Attendant Console Statistics Operations Manual Log File Display The Log File Display option on the Console Statistics Administration Menu is used to access the log files for display and printing of log entries. Console Stats enters process and error messages to a menu log file and to a report generation log file. Log File Display Menu From the Administration Main Menu (Figure 9-1), press the ’F’ key and press Enter to select the Log File Display option.
Attendant Console Statistics Operations Manual ADMINISTRATION MENU Log File Display (Cont.) Menu Log Files The Menu Log Files option is used to access the files that contain process and error messages that occur during performance of menu functions. Step 1: From the Log File Display screen (Figure 9-9), press the ’M’ key and press Enter. The Menu Log Files screen (Figure 9-10) will be displayed.
ADMINISTRATION MENU Attendant Console Statistics Operations Manual Log File Display (Cont.) Menu Log Files (Cont.) Figure 9-11 Menu Log File Data Screen The Menu Log File Data screen shows the data log entries for the specified menu log file. Screen Options Various options are available at this screen: Page 110 • Search – Use the Search option to find specific text in the file. Press the ’S’ key and press Enter. At the prompt enter the text value to search and press Enter.
Attendant Console Statistics Operations Manual ADMINISTRATION MENU Log File Display (Cont.) Menu Log Files (Cont.) NDA-30122 Revision 1 Screen Options (Cont.) • Autoscroll – The reflects real-time activity in the file when it is in AutoScroll mode. Press the ’A’ key and press Enter to toggle the AutoScroll option on and off. In AutoScroll mode (shown by the notation A–S in the bottom right corner of the screen) new messages are scrolled onto the screen as they occur and are added to the file.
ADMINISTRATION MENU Attendant Console Statistics Operations Manual Log File Display (Cont.) Report Generator Log Files The Report Generator Log Files option is used to access the files that contain process and error message occurring during automatic generation of reports. Step 1: From the Log File Display screen (Figure 9-9), press the ’R’ key and press Enter. The Report Generator Log Files screen (Figure 9-12) will be displayed.
Attendant Console Statistics Operations Manual ADMINISTRATION MENU Log File Display (Cont.) Report Generator Log Files (Cont.) Figure 9-13 Report Generator Log Files Data Screen The Report Generator Log File Data screen shows the data log entries for the specified report generator log file. Screen Options Various options are available at this screen: NDA-30122 Revision 1 • Search – Use the Search option to find specific text in the file. Press the ’S’ key and press Enter.
ADMINISTRATION MENU Attendant Console Statistics Operations Manual Log File Display (Cont.) Report Generator Log Files (Cont.) Page 114 Screen Options (Cont.) • Autoscroll – The reflects real-time activity in the file when it is in AutoScroll mode. Press the ’A’ key and press Enter to toggle the AutoScroll option on and off. In AutoScroll mode (shown by the notation A–S in the bottom right corner of the screen) new messages are scrolled onto the screen as they occur and are added to the file.
ADMINISTRATION MENU Attendant Console Statistics Operations Manual Log File Display (Cont.) Statistic Logger Log Files The Statistic Logger Log Files option is used to access the files that contain process and error messages occurring during statistic logging. Step 1: From the Log File Display screen (Figure 9-9), press the ’S’ key and press Enter. The Statistic Logger Log Files screen (Figure 9-14) will be displayed.
ADMINISTRATION MENU Attendant Console Statistics Operations Manual Log File Display (Cont.) Statistic Logger Log Files (Cont.) Figure 9-15 Statistic Logger Log Files Data Screen The Statistic Logger Log File Data screen shows the data log entries for the specified statistic logger log file. Screen Options Various options are available at this screen: Page 116 • Search – Use the Search option to find specific text in the file. Press the ’S’ key and press Enter.
Attendant Console Statistics Operations Manual ADMINISTRATION MENU Log File Display (Cont.) Statistic Logger Log Files (Cont.) NDA-30122 Revision 1 Screen Options (Cont.) • Autoscroll – The reflects real-time activity in the file when it is in AutoScroll mode. Press the ’A’ key and press Enter to toggle the AutoScroll option on and off.
ADMINISTRATION MENU Attendant Console Statistics Operations Manual Log File Display (Cont.) Patroller Log Files The Patroller Log Files option is used to access the files that contain process and error messages occurring during patroller logging. Step 1: From the Log File Display screen (Figure 9-9), press the ’P’ key and press Enter. The Patroller Log Files screen (Figure 9-16) will be displayed.
Attendant Console Statistics Operations Manual ADMINISTRATION MENU Log File Display (Cont.) Patroller Log Files (Cont.) Figure 9-17 Patroller Log Files Data Screen The Patroller Log File Data screen shows the data log entries for the specified patroller log file. Screen Options Various options are available at this screen: NDA-30122 Revision 1 • Search – Use the Search option to find specific text in the file. Press the ’S’ key and press Enter.
ADMINISTRATION MENU Attendant Console Statistics Operations Manual Log File Display (Cont.) Patroller Log Files (Cont.) Page 120 Screen Options (Cont.) • Autoscroll – The reflects real-time activity in the file when it is in AutoScroll mode. Press the ’A’ key and press Enter to toggle the AutoScroll option on and off. In AutoScroll mode (shown by the notation A–S in the bottom right corner of the screen) new messages are scrolled onto the screen as they occur and are added to the file.
Attendant Console Statistics Operations Manual ADMINISTRATION MENU UNIX The UNIX option on the Console Statistics Administration Menu is used to access the UNIX operating system directly. Enter UNIX System Step 1: From the Administration Main Menu (Figure 9-1), press the ’U’ key and press Enter to select the UNIX option. The current UNIX system prompt will be displayed. Step 2: At the UNIX prompt, enter the desired UNIX command.
ADMINISTRATION MENU Attendant Console Statistics Operations Manual Logout The Logout menu option will exit the Console Stats Administration Menu. From the Administration Main Menu (Figure 9-1), press the ’L’ key and press Enter to select the Logout option. The Console Stats Administration Menu will exit.
Attendant Console Statistics Operations Manual Appendix EXAMPLE REPORTS EXAMPLE REPORTS This appendix shows some selected example reports that can be generated. Generated reports will vary from the examples shown depending on the specific reports statistics and time intervals selected.
EXAMPLE REPORTS Attendant Console Statistics Operations Manual Example Reports (Cont.
Attendant Console Statistics Operations Manual EXAMPLE REPORTS Example Reports (Cont.
EXAMPLE REPORTS Attendant Console Statistics Operations Manual Example Reports (Cont.
Attendant Console Statistics Operations Manual EXAMPLE REPORTS Example Reports (Cont.
EXAMPLE REPORTS Page A-6 Attendant Console Statistics Operations Manual NDA-30122 Revision 1