Warranties

ManualsBrandsNEC ManualsBlade ServersNEC NECCare Hard Disk Drive Retention Program

NECCare Service

Introduction

NEC Corporation of America, “NECAM” offers its customers

the opportunity to purchase service programs for its server and

storage solutions, which are typically used in a business or

professional environment to assist in the protection of their IT

investments. This document will focus specifically on the

NECCare Hard Disk Drive (HDD) Retention Program for

Express5800/Servers only.

Program Highlights

NECAM’s NECCare HDD Retention Program provides its

customers with the following benefits:

■

Allows customers to retain HDDs after failure has been

identified following tro uble-shooting efforts between the

Customer and NECAM Technical Support.

♦

Under normal warranty terms, the customer is not

allowed to retain the drive – this pro gram will take

precedence if purchased for drive replacement.

■

The HDD Retention Pro gram requires the Customer must

maintain an active warranty or extended service contract for

its Express5800/server through NECAM.

♦

If NECAM determines that the HDD requires

replacement, NECAM will ship a new HDD to the

customer utilizing the active warranty or extended

contract support terms (Standard, Gold or Platinum

service,) currently in place for the server in which

the drive resides.

♦

Program is not valid once the warranty has lapsed

and or the extended support contract has expired.

■

An HDD is a Customer Replaceable Unit (CRU,) which

allows the customer to p hysically replace the HDD in the

NEC server without a NECAM service provider coming on

site. If assistance is required, contact NECAM technical

support.

■

The HDD in question must have been purchased or

previously replaced by NECAM only.

NECAM will use commercially reasonable best efforts to provide on-site service as defined by the support terms of the server’s

warranty contract. NECAM is not responsible for service calls missed outside the control of NECAM. If your location is outside of

a NECAM authorized service coverage area, the response time may be longer and/or an additional travel charge may be assessed.

Response times are objectives and not guarantees. In some cases, on-site service may not be available. All service response times

are contingent upon parts availability. Customer must be able to sign and receive parts as requested by NEC to meet to meet

the onsite service level associated with the servers warranty contract.