Warranties

Platinum SigmaBlade Warranty Program
What NEC Corporation of America Will Pay for and what NEC Corporation of
America Will Not Pay for
NEC Corporation of America will pay labor and material
expenses for covered items, but NEC Corporation of America
will not pay for the follo wing:
1. Removal or installatio n charges.
2. Payment of shipping and related charges incurred in
returning the Product for warranty repair.
3. Costs of initial technical adjustments (set-up), including
adjustment of user controls.
How You Can Get Warranty Service
EXPRESS 5800 SigmaBlade Server NECCare Customers in the
continental U.S. and Canada have one p hone number to use
when calling for technical support or hardware repair on the
ser ver. Calls for initiating a repair req uest should be made by
calling: 1-866-269-1239. Be prepared to provide the Serial
Number to yo ur ser ver to NEC for quick response.
For easy refer ence, write down your Serial Number here:
SN:_______________________________________________
Technical support or warranty service ma y also be obtained by
contacting your local NEC Corporation of America authorized
ser vice provider.
When arranging for a hardware repair, you will speak with a
trained technician. The technician will d etermine whether you
have a hardwar e or software failure and then will provide you
with the appropriate service options. If appropriate, you will
be given instr uctions on how to return your CRU part in a
NECAM supplied box. You may be given a reference number
that you should retain for your records.
On-site Service
If NECAM authorizes on-site service for your repair, a
qualified technician will arrive at your site within four (4)
hours from the time of dispatch. If you are located outside of
a service coverage area, travel charges will be applied.