User's Manual

NECCare Service
♦ Alteration, repair or attempted repair by anyone not
authorized by NEC Corporation of America.
♦ Any other cause that does not relate to a Product
defect.
4. Data destruction or Data Wipe
5. Asset recovery, disposal or recycling
6. Hard Disk Drives recalled by the manufacturer due to
safety risks
7. Non-standard hard drives requests
8. Support for failed or retained HDDs. Support under this
program will be managed by the warranty or support
contract terms inherited from the server. This program
only provides replacement and retention.
Customer Responsibilities
1. SOFTWARE/DATA BACKUP. IT IS THE CUSTOMERS
RESPONSIBILITY TO ENSURE THAT DATA,
SOFTWARE AND APPLICATIONS ARE BACKEDUP
BEFORE SERVICE FROM NECAM .
2. Work with NECAM Technical Support and or if any onsite
service is req uired by its Service Provider. Most hard drive
issues may be fixed by telephone or by replacement.
3. Customer shall report all hard drive failure issues to
NECAM technical support as they happen.
4. Customer shall retain physical control of the HDD.
NECAM IS NOT RESPONSIBLE FOR ANY LOSS OF
DATA. NECAM IS NOT RESPONSIBLE FOR DATA
CONTAINED ON HDD’ S WHICH MAY BE RETURNED
TO NECAM .
5. DISPOSAL. THE CUSTOMER SHALL BE
RESPONSIBLE FOR ANY DISPOSAL OR
DESTRUCTION OF THE FAILED OR RETAINED
HDDS, WHICH MAY CONTAIN CLASSIFIED,
PROPRIETARY AND OR SENSITIVE DATA TO THE
CUSTOMER. NECAM BEARS NO RESPONSIBILITY
IN THE DISPOSAL OF THE DRIVES.
How You Can Get Service under the NECCare HDD Replacement Program