UNIVERGE NEAX 2000 IPS INTERNET PROTOCOL SERVER Request For Proposal (RFP) Reference Guide May 2006
NEC Unified Solutions, Inc. LIABILITY DISCLAIMER NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features, at any time, without notice. NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Unified Solutions, Inc. and shall not be reproduced without prior written approval from NEC Unified Solutions, Inc.
Chapter 1 Introduction .......................................................................................................................................... 1 Overview of NEC ...................................................................................................................................1 Components ..........................................................................................................................................3 Communications ................................
Chapter 8 System Administration........................................................................................................................ 1 System Administration ...........................................................................................................................1 Customer Administration Terminal (CAT) ..............................................................................................1 Maintenance Administration Terminal (MAT) .................................
Chapter 13 Voice over IP (VoIP) ........................................................................................................................... 1 VoIP Solutions .......................................................................................................................................1 Extended Enterprise IP Solution............................................................................................................1 IP Station .................................................
Chapter 18 Call Accounting.................................................................................................................................. 1 AIMWorX™............................................................................................................................................1 Configurations........................................................................................................................................4 The AIMWorX Manager ..............................
Chapter 1 Introduction Overview of NEC NEC Corporation was founded in 1899. NEC worldwide is built on a strong tradition and global heritage. NEC was created out of a joint venture between Western Electric from America and a Japanese investment group. Japan’s first joint venture combined the technology and manufacturing techniques of the Bell Company with the vision of Japanese investors to form one of the oldest, established telecommunications companies in the world.
Chapter 1 Introduction The Invention Age NEC began its solid tradition with some of the first manual telecommunications systems in Japan.
Chapter 1 Introduction The Information Age Once again, NEC is delivering powerful communications systems. Systems that interface today’s computers and telephones deliver a broad spectrum of integrated answers to today’s modern communication challenges.
Chapter 1 Introduction Communications NEC is one of the world’s top suppliers in the production and distribution of communications equipment. With billions of dollars in sales, NEC is not the largest manufacturer of communications products, but offers the broadest spectrum of products and a demonstrated commitment to the total integration and networking of those products.
Chapter 1 Introduction Assets NEC’s ability to manufacture and market its offerings depends in large part on its ability to remain profitable. With a substantial revenue base worldwide, NEC has built a strong financial and operational base -- a strong foundation of support our customers can depend on. Innovation Top training, knowledge, experience, and creativity are the hallmarks of intellectual excellence and of NEC’s professional staff.
Chapter 1 Introduction NEC Unified Solutions, Inc. Established (PRIVATE) 1963, as a subsidiary of NEC Corporation, Tokyo, Japan Headquarters 6555 North State Highway 161 Irving, Texas 75039-2402 PHONE: (214) 262-2000 Revenues Employees $3.7 billion 2,800+ Sales & Marketing Network 65 offices in 20 states throughout the United States, Puerto Rico and Canada.
Chapter 1 Introduction Major Product Areas PUBLIC NETWORKING Asynchronous Transfer Mode (ATM) Switching Broadband Access Systems Digital Loop Carrier Systems Fiber Optic Transmission Systems Microwave Radio Systems Network Management Systems Satellite Communications Systems SONET Transport Systems Internet Access Systems Narrowband Wave Division Multiplexing Systems Personal Access Communications System (PACS) Infrastructure Equipment CORPORATE NETWORKING Asynchronous Transfer Mode (ATM) Switches Audio/Vi
Chapter 1 Introduction Vertical Markets The UNIVERGE NEAX 2000 IPS is a full-featured IP based communications system that addresses the telecommunications market by providing a rich feature set of both Key and PBX features. The UNIVERGE NEAX 2000 IPS is positioned to provide a more cost effective solution for the small to medium size business, hotel property or networked environment.
Chapter 1 Introduction 3.) Flexible Line Size - Innovative Modular hardware and software design allows from 64 ports up to 1020 ports in a main plus remote environment. Modularity gives the system the ability to expand from its minimum configuration to its maximum capacity as the need arises. This unique expansion capability allows the system to grow in a cost affective manner as the user requirements expand. Your initial system investment is protected through growth capability. 4.
Chapter 1 Introduction 9.) Intelligent Digital Multifunction Terminal - In addition to supporting conventional station equipment, the UNIVERGE NEAX 2000 IPS can be equipped with the Dterm series digital electronic multifunction terminals. The Dterm terminals are intelligent microprocessor controlled terminals, which enhance the feature capabilities offered by the system and provide the service of conventional key telephones over 1-pair wiring.
Chapter 1 Introduction UNIVERGE NEAX 2000 IPS In the modern information-based economy, timely access to accurate information is an essential resource for every successful organization. In many cases it is the primary commodity being created, bought, or sold and anything less than the best communication system puts your organization at a disadvantage. The complex interconnections of voice, print, and data communications demand a powerful but elegant system capable of taking you through the 21st century.
Chapter 1 Introduction The illustration below shows a typical system layout. UNIVERGE NEAX 2000 IPS In-skin VMS UNIVERGE NEAX 2000 IPS ZT MATWorX (Via IP: CCIS) In-skin Router PSIII PSTN CCIS over IP LC/DLC COT Intranet IP-PAD MATWorX (Via RS232C) PSTN MP FTP Server Switching Hub IPT (H.323 Handler) H.
Chapter 1 Introduction Hybrid System of IP (peer-to-peer connection) and TDM Switching The UNIVERGE NEAX 2000 IPS supports both pure IP switching (peer-to-peer connections) and Time Division Switching (TDM). The pure IP switching is provided for communications between DtermIPs and for CCIS/Remote PIM connections with another UNIVERGE NEAX 2000 IPS/IPS DM/IPS DML/2400 IPX (CCIS over IP or Remote PIM over IP). On the other hand, the TDM switching is provided for communications between legacy stations/trunks.
Chapter 1 Introduction Universal Slot One PIM provides 12 card slots for Line/Trunk (LT). Also, these card slots can be used for Application Processor (AP) cards without complicated limitations. As this makes easy quotation and installation, more number of AP cards can be mounted in one PIM. DC/DC Power Supply for –48V The PIM houses optional DC/DC Power Supply for the cards which require –48V power such as CSI card used for interface of Cell Station (CS) of wireless system.
Chapter 1 Introduction UNIVERGE NEAX IPS DML The UNIVERGE NEAX IPS DML (Internet Protocol Server Distributed Model Local) is a UNIVERGE NEAX IPS DM that has been optimized for Small Office Stand Alone IP Solution with from 10 to 100 IP telephones. The UNIVERGE NEAX IPS DML uses the SPN-CP31C as the Main Processor. The SPN-CP31C is a cost down CPU to compete with Mitel 3100, NBX25, and CISCO 2600 Series.
Chapter 1 Introduction Advantages of Remote PIM The system regards the terminals accommodated in both Main Site and Remote Site as the extensions in the same office. Therefore, the service transparency is superior to CCIS. Remote PIM over IP has no limitation of distance between Main and Remote. Remote Site has a switching function at local. This provides the effective configuration of C.O. line. In addition, the Remote Site can accommodate AP cards.
Chapter 1 Introduction Stand Alone System Capacity LT Card IPS System Capacity (Single MP System) Capacity Per PIM Note Item PIM1 PIM2 PIM3 PIM4 PIM5 PIM6 (No. of Ports) 64 128 192 256 320 384 (No. of Cards) (No. of Ports) AP Card (No. of Cards) Total Number of Lines (Single Line Tel. + Dterm) IP PAD (No. of Channel) 12 24 36 48 60 PIM7 448 PIM8 512 84 96 72 Max.
Chapter 1 Introduction IPS System Capacity (Single MP System cont’d) Capacity Per PIM Item PIM1 Attendant Terminal (Dterm ATT Position) PIM2 PIM3 PIM4 PIM5 Note PIM6 PIM8 Max. 8 sets per system Max. 2 Interface ports (RS232) Max 1 interface port (IP) per system Max. 1 Interface port (RS232) Max 1 interface port (IP) per system SMDR Interface PMS Interface ACD / MIS or OAI Interface Max.
Chapter 1 Introduction IPS System Capacity (Dual MP System) Capacity Per PIM Item LT Card AP Card (No. of Ports) (No. of Cards) (No. of Ports) (No. of Cards) Total Number of Lines (Single Line Tel. + Dterm) IP PAD (No.
Chapter 1 Introduction IPS System Capacity (Dual MP System, Cont’d) Capacity Per PIM Item PIM1 Attendant Terminal (Dterm ATT Position) PIM2 PIM3 PIM4 PIM5 Note PIM6 PIM7 PIM8 Max. 8 sets per system Max. 2 Interface ports (RS232) Max 1 interface port (IP) per system Max. 1 Interface port (RS232) Max 1 interface port (IP) per system SMDR Interface PMS Interface ACD / MIS or OAI Interface Max.
Chapter 1 Introduction IPS DM/IPS DML System Capacity Capacity Per MC Number of PHYSICAL MODULAR CHASSIS 1 2 LT card No. of ports Note 1 No. of cards No. of ports AP card 56 112 7 14 Max. 256 ports per system No. of cards 7 14 Total number of lines (Single Line Telephone + Dterm) 56 112 IP-PAD No.
Chapter 1 Introduction IPS DM/IPS DML System Capacity Cont Capacity Per MC Number of PHYSICAL MODULAR CHASSIS 1 2 Built-in Router Max. 1 card per Site DTMF Sender Max. 32 circuits per system DTMF Receiver 16 SN716 Desk Console 32 8 Attendant Terminal (Dterm ATT Position) SMDR Interface PMS Interface ACD / MIS or OAI Interface Remote PIM over IP (Number of PIM for Remote Sites) Note 3 DID Dial Conversion Max. 8 per system Max. 2 Interface ports (RS232) Max 1 interface port (IP) per system Max.
Chapter 1 Introduction IP Remote Network Capacity Total System Capacity (Main plus Remote) Item Capacity LT Ports AP Ports Analog Single Line Tel. + Dterm IP PAD (No. of Channel) Dterm IP/Dterm IP INASET (PTP Connection) Dterm PS Cell Station (CS) / Zone Transceiver (ZT) ISDN Station 1020 256 980 256 952 512 128 128 Central Office Trunk (Lines) 256 Tie Line Trunk (Lines) 2W/4W E&M CCIS Trunk (Peer to Peer Connection) DTI/CCIS Digital Link 1.5M/2M 1.
Chapter 1 Introduction IPS DMR Capacity Number of PHYSICAL MODULAR CHASSIS LT card Note 1 AP card IP-PAD Single Line Telephone (Lines) Dterm(Lines) No. of ports No. of cards No. of ports Capacity Per MC 1 2 56 112 7 14 Max. 256 ports per network No. of cards 7 14 No. of channel 8LC Standard 32 56 56 64 112 112 Long Line 8 16 DtermIP/DtermIP/INASET(Peer to Peer Connection) Note 2 Central Office Trunk (Lines) DTI ISDN 128 Loop Start 56 112 DID w/4DID 28 56 2W/4W E&M 14 28 1.
Chapter 2 System Architecture The UNIVERGE NEAX 2000 IPS family consists of the IPS, IPS DM, IPS DML and IPS DMR. These UNIVERGE NEAX 2000 Internet Protocol Servers fuse existing NEC technologies with dynamic advancements in hardware and software to satisfy the most stringent system requirements.
Chapter 2 System Architecture Hardware Design The UNIVERGE NEAX 2000 IPS hardware is designed to provide the best of the following: Flexibility Capacity Reliability Optimum use of space Minimal environmental requirements Ease of installation and maintenance A unique modular design is employed throughout the UNIVERGE NEAX 2000 IPS line of products. As additional equipment modules are required, they are stacked on top of each other, rather than mounting the equipment in conventional frames or cabinets.
Chapter 2 System Architecture Integration In addition to the application processors manufactured by NEC, the UNIVERGE NEAX 2000 IPS systems also deliver an open architecture for integration with other manufacturers. Interface processors and specifications for communicating with computing devices support this integration.
Chapter 2 System Architecture UNIVERGE NEAX 2000 IPS System Configuration The UNIVERGE NEAX 2000 IPS consists of single or multiple Port Interface Modules (PIM) depending on the system configuration, and there are two types of PIM’s; “Physical” PIM and “Virtual” PIM. The Physical PIM is “hardware” PIM which is used to accommodate an MP, FPs, IP PADs, legacy LT cards, AP cards, and power supply units.
Chapter 2 System Architecture Module and Installation Hardware The UNIVERGE NEAX 2000 IPS is comprised of up to 8 Port Interface Modules (PIM’s). For installing the PIM’s in various installation methods, additional installation hardware is required. Modules 1.) Port Interface Module (PIM) A PIM provides 13 card slots for common control, Line/Trunk (LT), and Application Processor (AP) cards.
Chapter 2 System Architecture Installation Hardware Base/Top Assembly The Base/Top Assembly includes a Base Unit and a Top Cover for the PIM. One Base/Top Assembly is required for each PIM stack. The Base Unit also serves as the AC power distribution panel for up to a four PIM configuration. Hanger Assembly The Hanger Assembly is used for Wall-mounting Installation. One set of Hanger Assembly is required for each PIM.
Chapter 2 System Architecture UNIVERGE NEAX 2000 IPS SYSTEM POWER SUPPLY AC/DC Power Supply The AC/DC Power Card is mounted in the left side of each PIM. The AC/DC Power card provides power to all circuit cards, which reside in the PIM.
Chapter 2 System Architecture Cabling The internal and external cabling for the UNIVERGE NEAX 2000 IPS is as follows: Internal Cabling BUS Cable The BUS Cable provides a connection between PIM’s for I/O Bus, PCM Bus, and Alarm Bus extension in a multiple-PIM configuration. Bus Cable Name Code 48-TW-0.7 CONN CA Qty (No. of PIM)-1 Remarks 0.7 m (2.3ft.
Chapter 2 System Architecture External Cabling IP Connection MP with PZ-M606-A and IP PAD Name Code Qty IP TRK BUS CA 1/VCT Remarks IP TRK BUS Cable 0.1m (0.33ft) (Included in SPN-16VCTA IP PAD) IP Trunk (H.323, CCIS over IP w/IVS2) Name Code IP TRK BUS CA Qty 1/VCT Remarks IP TRK BUS Cable 0.1m (0.33ft) (Included in SPN-4VCTI-A, or SPN-4VCTI-B.
Chapter 2 System Architecture Built-in SMDR/MCI on MP The MP card provides RS-232C interface ports for SMDR/MCI connection. No. 0/1 Port: Async. : 1200/2400/4800/9600/19200 bps Connection to SMDR is made on a port basis by a front cable. Cable for Built-in SMDR/MCI on MP Name Code Qty RS RVS-4S CA-C 1/SMDR RS NORM-4S CA-A 1/SMDR Remarks RS-232C cable, 4m (13.1ft.) MP-DTE RS-232C cable, 4m (13.1ft.
Chapter 2 System Architecture UNIVERGE NEAX IPS DM/IPS DML/IPS DMR System Configuration IPS DM/IPS DML Modular Chassis (MC) The UNIVERGE NEAX IPS DM consists of one to three MODULAR CHASSIS depending on the system configuration. The UNIVERGE NEAX IPS DML consists of one or two MODULAR CHASSIS depending on the system configuration. The MODULAR CHASSIS provides 56 LT ports in hardware slots and provides 64 ports in software port allocation (56 LT ports and 8 virtual ports).
Chapter 2 System Architecture IPS DMR Modular Chassis (MC) There are 2 types of MODULAR CHASSIS; "Physical MODULAR CHASSIS" and "Virtual MODULAR CHASSIS ". The Physical MODULAR CHASSIS is a “hardware MODULAR CHASSIS” and is used to accommodate an MP, IP PADs, legacy LT/AP cards, and power supply units. The IPS DMR can consist of one or two MODULAR CHASSIS depending on the system configuration.
Chapter 2 System Architecture Modular Chassis (MC) Installation The MODULAR CHASSIS can be installed on the desktop or into the 19-inch rack only. Modular Chassis (MC) and Bracket The following tables show the name and specification number of MODULAR CHASSIS and bracket. The bracket is selected depending on the installation method (Desktop or 19" Rack).
Chapter 2 System Architecture System Power Supply and Cooling Fan AC/DC Power Supply The AC/DC Power Card is mounted in the rear side of each MODULAR CHASSIS. The AC/DC Power card provides power to all circuit cards, which are resided in the MODULAR CHASSIS. AC power requirements are as follows: Input Voltage: 85 to 264VAC, 50/60 Hz (Auto sensing 100V/200V selection) AC/DC Power Card Description PZ-PW131 Qty 1 per MODULAR CHASSIS Remarks AC/DC Power Supply Output:+5 V, 5.
Chapter 2 System Architecture Software Architecture The UNIVERGE NEAX 2000 IPS systems offer very attractive system starting points. Listed below are the System/Expansion Packages available with the UNIVERGE NEAX 2000 IPS family.
Chapter 2 System Architecture UNIVERGE NEAX IPS DM/IPS DML System Packages Description UNIV IPS DML IP SYS PKG Remarks Provides for up to 48 Legacy ports and 128 IP stations per system. Comes with 8 IP Seat Licenses. Additional IP Seats Licenses are required beyond 8.
Chapter 2 System Architecture IP REMOTE PIM PACKAGES Description UNIV IPS DMR SYS PKG-E IPS DM(E) UNIV PIMMJ SPN-CP31-C (CPU) PZ-M606-A SPN-8IPLA IP PAD-C AC CORD-E-U Rack Mount Kit 24 Port Patch Panel UNIV IP REMOTE PIM-B (IPS) IPS UNIV PIMMJ (UA) ICS VS BASE-C (UA) PN-CP24-C PZ-M606-A SPN-8IPLA IP PAD-C UNIV IPS DMR Expansion Module IPS DM(E) UNIV PIMMJ AC CORD-E-U Rack Mount Kit Joint Bracket Kit BUS-0.4 CA-PA 24 Port Patch Panel Remarks DMR Package for Remote PIM.
Chapter 2 System Architecture Software Keys/Licenses The UNIVERGE NEAX 2000 IPS systems offer both TDM Software Keys and Peer-to-Peer IP Seat Licenses, which are designed with modularity in mind. This approach allows customers a greater degree of cost-control for new installations and for upgrades to features, capacities and software series. Description Generic Program 64 Port Sys Software Remarks Basic Business/Hotel/Motel Features for: 64 LT Ports, 5 T1’s /E1’s, 5 ISDN-PRI DCH’s, 48 ISDN-BRI Trunks.
Chapter 3 System Highlights Processors The UNIVERGE NEAX 2000 IPS, IPS DM, IPS DML and IPS DMR are distributed multiprocessor systems. Their control system consists of a Main Processor (MP), Firmware Processors (FP), and Application Processors (AP). Both the FP and APs execute their predetermined functions under the control of the MP. Main Processor (MP) Name Code Remarks PN-CP24-C Main Processor Card for UNIVERGE NEAX 2000 IPS and IPS DM. One card is required per system.
Chapter 3 System Highlights Major specifications and functionality of the UNIVERGE NEAX 2000 IPS MPs are shown below: PN-CP24-C PN-CP27-A Item Central Processing System Memory Network Switching 3-Way Conference DTMF Signal Sender Music-on-Hold Mini Jack Audible Tone Generator (DTG) Phase Lock Oscillator (PLO) Built-in SMDR Built-in MCI Built-in FP0 BS00 Function DTMF Receiver AP01 Function Built-in DRS MAT Interface Direct Connection Remote Connection w/Built-in MODEM External Alarm Indication DAT DK00 1
Chapter 3 System Highlights Application Processor (AP) Application Processors communicate directly to the MP, bypassing the FP. Features such as SMDR, Property Management System (PMS), Digital Trunks (T1), CCIS, etc. are Application Processors. System Capacity for Application Processor Card: Maximum of 24 cards per system Maximum of 256 ports per system There are several different AP cards. The table below provides a list of APs and their functions.
Chapter 3 System Highlights Reliability and Availability Mean Time Between Failures (MTBF) The MTBF represents the minimum time frame in which a failure of any common equipment --such as processors, memory, switching, and etc. - may cause a partial system outage. The following table shows the MTBF in hours and in years for each card and terminal. Reliability and Availability Chart Reliability Description Availability Fit MTBF years MTBF Minute MTTR Minute ICS VS PIMMJ (BWB) 1868 61.
Chapter 3 System Highlights Reliability and Availability Chart (Cont.) Reliability Description Availability Fit MTBF Years MTBF Minute MTTR Minute PN-2ILCA 5849 19.5 10256220 5 99.999951% PN-8DLCP 1848 61.77 32488549 5 99.999985% PN-2DLCN 856 133.36 70142026 5 99.999993% PN-M10 1750 65.23 34308371 5 99.999985% PN-DK00 1274 89.6 47126016 5 99.999989% PN-4LLCB 1792 63.7 33503652 5 99.999985% PN-AP00B MRC-C (AP) 5196 22 11571120 5 99.
Chapter 3 System Highlights Reliability and Availability Chart (Cont.) Reliability Description MTBF years MTBF Minute MTTR Minute Availability Fit DTR-1-1 TEL 1359 84 44180640 5 99.999989% DTR-1HM-1 TEL 2718 42 22090320 5 99.999977% DTR-2DT-1 TEL 9927 11.5 6048540 5 99.999917% DTR-8-1 TEL 8154 14 7363440 5 99.999932% DTR-8D-1 TEL 10378 11 5785560 5 99.999914% DTR-16D-1 TEL 10976 10.4 5469984 5 99.999909% DTR-32D-1 TEL 12614 9.05 4759938 5 99.
Chapter 3 System Highlights Mean Time To Repair (MTTR) The Mean Time To Repair has been studied with the following conditions: 1. A mid to high-level technical person will attend to the site for the detection of the fault and replacement of the faulty circuit board. 2. All critical circuit boards for replacement are stocked at each Fault Dispatch Center (FDC). 3. All non-critical circuit boards for FDCs are stocked at NEC. The calculation result of the MTTR is 1.0 hour.
Chapter 3 System Highlights System Traffic In regards to the traffic capacity of electronic PABX, two kinds of descriptions are usually employed. One is Busy Hour Call Attempts (BHCA), which relates to the ability of the Central Processor Unit (CPU). Another is the traffic handling capacity per line that relates to the handling capacity of each station. This technical information herein offers the traffic data for both cases.
Chapter 3 System Highlights Traffic Capacity In Erlang (For TDM Circuits) Calculation Procedure TDSW LC Internal Traffic (I-erl) LC STA LC COT External Traffic (E-erl) C.O. Total system traffic capacity (T-erl) is obtainable by the following formula. T (erl) = I (erl) + E (erl) In the UNIVERGE NEAX 2000 IPS, external traffic capacity is obtained from the Central Office Trunk (COT) quantity by employing the “Erlang B Table”. There is no limitation for the internal traffic capacity.
Chapter 3 System Highlights Traffic Capacity per Line (For TDM Circuits) Traffic capacity per line (erl/L) can be calculated in accordance with the calculation procedure in Section 3.4. The traffic capacity per line at various line/truck configurations as the calculation result is shown in the following table. Though the following table does not cover all UNIVERGE NEAX 2000 IPS line/trunk configurations, it covers the typical TDM line/trunk configurations likely to be required in the actual system.
Chapter 3 System Highlights Erlang B Table Traffic Distribution Line 16L 32L 48L 96L 144L 192L 240L 288L 336L 384L Trunk 4 COT 8 COT 12 COT 4 COT 8 COT 12 COT 16 COT 4 COT 8 COT 12 COT 16 COT 12 COT 16 COT 20 COT 24 COT 12 COT 16 COT 20 COT 24 COT 20 COT 24 COT 28 COT 32 COT 20 COT 24 COT 28 COT 32 COT 20 COT 24 COT 28 COT 32 COT 28 COT 32 COT 36 COT 40 COT 44 COT 28 COT 32 COT 40 COT 44 COT 48 COT 64 COT Internal Call: 0.3 External Call: 0.7 0.078 0.279 0.525 0.039 0.140 0.262 0.396 0.026 0.
Chapter 3 System Highlights PEG Count The PEG counter is used for maintenance purposes to verify various data in the system. PEG counters can be set by system programming to start and stop by month, day, hour and minute. A system reset will clear all PEG count data. The following data can be measured by PEG count.
Chapter 3 System Highlights Number of Voice Channels per IP Trunk The maximum voice channels per IP Trunk card depends on the payload size as follows (payload size can be assigned in system programming): CCIS (Point-to-Multipoint) Payload Size G.729a G.711 G.723.1 20 ms 8 Channel 8 Channel ------ 30 ms 16 Channel 16 Channel 16 Channel 40 ms 16 Channel 16 Channel ------ Payload Size G.729a G.711 G.723.
Chapter 3 System Highlights IP PAD Calculation IP PAD Calculation Number of extensions Legacy: Number of PAD Ports 0% Number of IP PAD Cards Legacy: Number of PAD Ports 10% Number of IP PAD Cards Legacy: Number of PAD Ports 20% Number of IP PAD Cards Legacy: Number of PAD Ports 30% Number of IP PAD Cards Legacy: Number of PAD Ports 40% Number of IP PAD Cards Legacy: Number of PAD Ports 50% Number of IP PAD Cards Legacy: Number of PAD Ports 60% Number of IP PAD Cards Legacy: Number of PAD Port
Chapter 3 System Highlights IP PAD Calculation Legacy: 0% Legacy: 10% Legacy: 20% Legacy: 30% Legacy: 40% Legacy: 50% Legacy: 60% Legacy: 75% Legacy: 80% Legacy: 88% Legacy: 95% Legacy: 99.
Chapter 3 System Highlights System Specifications AC Power Requirements Description AC Input Voltage AC Input Current Specifications 90 to 132Vac or 180 to 264Vac; 47 to 64Hz 3.5A(at 100V), 2.0A(at 200V) AC Power Consumption / Thermal Output (Maximum) Description 1-PIM 2-PIM 3-PIM 4-PIM 5-PIM 6-PIM 7-PIM 8-PIM AC Power Consumption (KVA) 100V 200V 0.35 0.40 0.70 0.80 1.05 1.20 1.40 1.60 1.75 2.00 2.10 2.40 2.45 2.80 2.80 3.
Chapter 3 System Highlights Transmission Characteristics (For TDM Circuits) Description PCM Coding System Insertion Loss Return Loss Longitudinal Balance Attenuation/Frequency Distortion Group Delay Distortion Total Distortion Idle Channel Noise Impulsive Noise Cross Talk Attenuation Inter-modulation Products Spurious In-Band Signals Signal Attenuation Specifications A-law/U-law 0.15 dB at 1KHz 20 dB or more (300 to 3,400Hz) against 600 ohms 59 dB or more (300 to 3,400Hz) -0.2 dB to +0.
Chapter 3 System Highlights Rotary Dial Pulse and DTMF Signaling (1) Rotary Dial Signal Specifications Description Receiving Dial Speed 9 to 22 pps Break Ratio Inter-Digit Pause Switch-Hook Flash Detection 55 to 77 % Min. 256 msec. 384 to 2,300 msec. Sending 10 pps +/- 0.8pps 20 pps +/- 0.8 pps 67 +/- 3% or 62 +/- 3% 300 to 1,000 msec.
Chapter 3 System Highlights Multi-frequency Compelled (MFC) – R2 SIGNAL (1) MFC Frequency Value Frequencies Forward Signals(Hz) Backward Signals(Hz) F0 F1 F2 F3 F4 F5 1,380 1,500 1,620 1,740 1,860 1,980 1,140 1,020 900 780 660 540 (2) MFC Combinations Combination Number Frequencies 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 F0 + F1 F0 + F2 F1 + F2 F0 + F3 F1 + F3 F2 + F3 F0 + F4 F1 + F4 F2 + F4 F3 + F4 F0 + F5 F1 + F5 F2 + F5 F3 + F5 F4 + F5 (3) Sender/Receiver Specifications Description Sender Sender
Chapter 3 System Highlights Audible Tones and Ringing Signal Audible Tones Frequency 350 Hz mixed with 440 Hz 350 Hz mixed with 440 Hz 480 Hz mixed with 620 Hz 480 Hz mixed with 620 Hz 2,400 Hz interrupted by 16 Hz 350 Hz mixed with 440 Hz 440 Hz mixed with 480 Hz 480 Hz mixed with 620 Hz Tone Dial Tone (DT) Special Dial Tone (SDT) Busy Tone (BT) Reorder Tone (ROT) Howler Tone (HWT) Service Set Tone (SST) Ring Back Tone (RBT) Hold Tone (HDT) Second Dial Tone 440 Hz mixed with 480 Hz Call Waiting Ring ba
Chapter 3 System Highlights UNIVERGE NEAX IPS DM/IPS DML/IPS DMR System Specifications System Specifications Item Specifications System Capacity LT ports: Max. 56 ports / MODULAR CHASSIS, (Max. 64 ports including 8 virtual LT ports/MODULAR CHASSIS) Max. 112 ports / system AP ports: Max. 256 ports / system IP ports: Max. 956 ports (IPS DM), Max.
Chapter 3 System Highlights IP Specifications Item Voice Encoding IP-PAD FAX Communication Feature DTMF Signal Inter-office/Intraoffice Signaling Specifications G.729a G.723.1 (5.3 k/6.3 k) G.711 8 or 32 channels per card Automatically seized per call FAX Relay Method (T.30) Remarks 8 kbps CS-ACELP MP-MLQ/ACELP 64 kbps PCM 32 IPLA-PAD card is required. G3 FAX (up to 14.4 kbps) Super G3 Reciprocal: Not supported 8 IPLA-PAD-B card w/R9 software required (32 IPLA not supported) H.
Chapter 3 System Highlights System Compliance HIPAA Summary The security standards set forth within HIPAA require encryption; authentication and audit trail measures to safeguard patient medical information during electronic data interchange (EDI) transactions between healthcare providers and third party reimbursement entities. These measures impact how patient medical information is exchanged, as well as accessed within a facility’s data network.
Chapter 4 Equipment List Module/Installation Hardware This table shows the names and functions of the modules. Equipment Name Function Name Remarks SN1729 PIMMJ PIM Port Interface Module (PIM) Maximum 64 physical ports per PIM. Houses two batteries for protection from short power interruption (for 30 minutes). At maximum configuration, the system consists of eight PIM’s, and provides a total of 512 physical ports (64 ports × 8).
Chapter 4 Equipment List This table shows the name and functions of installation hardware. Equipment Name HANGER ASSEM (B) Remarks Wall Hanger Assembly One HANGER ASSEM is required per PIM for Wall Mounting Installation. MOUNTING BRACKET Safety Mounting Bracket Used as an overhead hanger for Floor Standing Installation. Wire, chain or eyebolts are to be locally provided, to secure the bracket. To be installed on the top PIM in four or more modules of stack. It provides 1.1G shockproof construction.
Chapter 4 Equipment List Circuit Cards The circuit cards used for UNIVERGE NEAX 2000 IPS systems are divided into the following types. According to these card types, the mounting locations of card and port allocation of the Time Division Switch are varied. Common Control Cards Main Processor (MP) Firmware Processor (FP) Ethernet Power Line/Trunk (LT) Cards IP PAD, Line Circuit (LC), Central Office Trunk (COT), Tie Line Trunk (LDT/ODT), etc.
Chapter 4 Equipment List Common Control Cards (Cont.) PN-CP31 PN-CP15 PZ-M606 MP Main Processor Card for Remote PIM (DML/DMR) Provides LAN control function, System-based Device Registration Server (DRS), built-in FP, 33 MHz PCI BUS, Memory (SDRAM 64 MB, Flash ROM 16 MB), TDSW (1024CH × 1024CH), 16-line CFT, PB sender, Clock, 2-line PLO (receiver mode/source mode), one RS-232C port, 4-line PB receiver, internal Music-on-Hold tone, BUS interface.
Chapter 4 Equipment List Application Processor Cards The following table shows a summary of the Application Processor cards for UNIVERGE NEAX 2000 IPS systems.
Chapter 4 Equipment List Application Processor Cards (Cont.) Function Common Channel Handler for NO.
Chapter 4 Equipment List Application Processor Cards (Cont.) Function Name Port SPN-AP00B DBM-C (AP) 2 Remarks Database Memory for Wireless Roaming and OAI Applications using Free Location Facility (FLF). 1 Card / system Wireless Roaming SPN-SC01 DCH-Q (AP) 1 SPN-SC01 QSIG (AP) 1 DCH Card for Wireless Roaming 1 Card / Tie Line Route Installed with DTI Card QSIG Protocol Handler ISDN Primary Rate (23B+D) Interface Card w/CSU and built-in QSIG DChannel Handler (DCH). Also provides Name Display.
Chapter 4 Equipment List Line/Trunk (LT) Cards The following table shows a summary of the Line/Trunk (LT) cards for UNIVERGE NEAX 2000 IPS. The LT cards may be installed in slot 00 to 11 of PIM 0-7, with the following conditions: Line/Trunk (LT) Cards Function Name Port Analog Station PN-8LCAA PN-8LCAD PN-8LCS PN-4LCD-A Page 4- 8 8 8 Remarks 8 Line Analog Station Card Message Waiting Control: 8 circuits Momentary Open: 8 circuits Loop Resistance: Max.
Chapter 4 Equipment List Line/Trunk (LT) Cards (Cont.) Function ISDN Station Name Remarks 8 2 Line ISDN Line Circuit Card • Provides a physical interface to ISDN Terminals. • Occupies eight time slots per one card.
Chapter 4 Equipment List Line/Trunk (LT) Cards (Cont.) Function IP PAD (IP Station Peer-to-Peer) Name Port SPN-32IPLAA IP PAD-E 32 SPN-8IPLA IP PAD-C 8 Remarks 32-channel IP-PAD card: • Provides Packet Assembly/Disassembly to accommodate Legacy Line/Trunk interface. • Used with a maximum of two 16VCT cards. • Two cards can be accommodated per built-in FP/FP card, a maximum of eight per system. • 100 BASE-TX twisted pair cable is connected directly to this card. • Supports T.
Chapter 4 Equipment List Line/Trunk (LT) Cards (Cont.) Function Name Port PN-8COTS 8 Remarks 8-line Central Office Trunk Card (Loop Start/ Ground Start Trunk): Provides loop detection, sending/detecting ground on Tip/Ring wire. 8 8-line Central Office Trunk Card (Loop Start Trunk): Provides loop detection, receiving/sending the Caller ID (CLASS SM) signal. 4 4-line Central Office Trunk Card (Loop Start/Ground Start Trunk): Provides loop detection, sending/detecting ground on Tip/Ring wire.
Chapter 4 Equipment List Line/Trunk (LT) Cards (Cont.) Function Conference Trunk Digital Announcement Trunk Tone Trunk Power Failure Transfer Name Port PN-CFTB 10 6-/10-Party Conference Trunk with Amp 6-party (1 CFTB card): 10 ports 10-party (2 CFTB cards): 20 ports PN-2DATA 4 2-circuit Digital Announcement Trunk (Max. 60 sec. per channel) PN-4DATC 8 4-circuit Digital Announcement Trunk (Max. 120 sec.
Chapter 4 Equipment List Line/Trunk (LT) Cards (Cont.) Function Wireless Zone Transceiver interface Fiber Optical In-Skin Router Name Port 16 4-circuit CS interface for U-interface ZT. Two slot card, 16 LT ports. The PZ-PW122 is required. 0 Optical Fiber Interface Card: Provides optical fiber interface for T1/E1 Digital Trunk Interface (1.5 M/2 Mbps) or Remote PIM. Line length: 10 km (6.2 miles) or less. Line coding: CMI.
Chapter 5 Station Equipment Terminal Line Up A variety of terminal equipment may be connected to the UNIVERGE NEAX 2000 IPS systems.
Chapter 5 Station Equipment Inaset ITR-240G-1 (3” gray scale LCD and 16 programmable keys) ITR-320C-1 (5.1” color LCD and 32 programmable keys) ITR-320G-1 (5.1” gray scale LCD and 32 programmable keys) Wireless Handset Dterm PSIII Dterm IP Soft Phones Dterm SP20 Dterm SP30 Dterm Extenders Dterm Extender (Analog) Analog Terminals NEC offers three distinct analog terminals.
Chapter 5 Station Equipment Specification for Analog Terminals Item Size Color Dial Pad Type of Dial Function Buttons Message Waiting Lamp Message Waiting Lamp Operating Voltage Speed Dials Hook flash Timer Redial Key Ring Vol.
Chapter 5 Station Equipment Call Handling Features Four Local Soft Key Controls (detail functions are dependent on PBX) Large Message Waiting LED 24 Character, 3-Line LCD Built-in Headset Jack Connector Note Speed Dial/DSS Buttons Programmable Line Keys with 2-Color LED Eleven Dedicated Function Keys (Feature, Recall, Conf, Redial, Hold, Transfer, Answer, Speaker, MIC, Directory and Message Note ) Built-in Half Duplex Hands-free Unit Note: DTR-4D-1 does not include headset jack or directory and message fun
Chapter 5 Station Equipment Dterm Series i (TDM) Multi-line Digital Terminals The Dterm Series i, digital terminals have a user-friendly ergonomic design and is available in six distinct digital models. Descriptions of Terminals Description DTR-2DT-1 (BK) TEL DTR-2DT-1 (WH) TEL DTR-4D-1(BK) TEL Remarks 2 LINE TERMINAL - available in black (BK) or white (WH).
Chapter 5 Station Equipment Standard features Adjustable Base Built-in Wall Mount Unit Four Local Soft Key Controls (detail functions are dependent on PBX, only provided on terminals with display) Built-in Half Duplex Hands-free Unit Large Message Waiting LED 24 Character, 3-Line LCD on display equipped models Built-in Headset Jack Connector Note Speed Dial/DSS Buttons Programmable Line Keys with 2-Color LED Eleven Dedicated Function Keys (Feature, Recall, Conf, Redial, Hold, Transfer, Answer, Speaker MIC,
Chapter 5 Station Equipment Terminal Options Item WM-R Unit AD(A)-R Unit AP( R)-R Unit AP(A)-R Unit CT(A)-R Unit IP-R Unit AC-R Unit Description Series i Multi-line Terminals with an AP (R)-R, AP (A)-R, CT (A)-R, and/or an IPR Unit can be wall mounted using the WM-R Unit. Provides Series i Multi-line Terminals ability to interface with recording device.
Chapter 5 Station Equipment Dterm Series E (Multi-line Digital Terminals) The Dterm Series E terminals were strategically designed to provide ergonomic form and userfriendly functions. With advanced digital circuitry, the Dterm Series E terminals consist of five distinct telephone models and one DSS/BLF console to meet users’ diverse terminal needs.
Chapter 5 Station Equipment Descriptions of Series E Multi-line Digital Terminals Description DTP-2DT – 1 (WH) DTP-8 – 1 (WH) DTP-8 – 1 (BK) DTP-8D – 1(WH) DTP-8D – 1(BK) DTP-16D – 1 (WH) DTP-16D – 1 (BK) DTP-32D – 1 (WH) DTP-32D – 1 (BK) DTP-32DA-1 (WH) DTP-32DA-1 (BK) Remarks This 2-line non-display digital terminal is equipped with 2 programmable line/feature keys (each with a two-color LED), 8 dedicated function keys, a builtin speakerphone, and large LED to indicate incoming calls and messages.
Chapter 5 Station Equipment Description of Series E Multi-line Digital Terminals (Cont) Description DCU-60 –1 (WH) DCU-60 –1 (BK) Remarks This DSS/BLF/Add-On Console is equipped with 60 programmable line keys (each with a two-color LED). These keys can be programmed as Direct Station keys, function keys, or outside line keys. This terminal comes in two colors: Black (BK) and Ivory White (WH).
Chapter 5 Station Equipment Dterm Series E Accessories & Adapters Unit ADA-U HFU-U APR-U Description Ancillary Device Adapter (ADA-U) The Ancillary Device Adapter (ADA-U) allows for a direct connection to a tape recorder for logging/recording telephone calls. A dedicated set of input connectors is also provided for a recording tone unit to inform the parties that the call is being recorded. The ADA-U does not require an AC adapter.
Chapter 5 Station Equipment Dterm Series E Accessories & Adapters (Cont) ACA-U WMU-U AC Adapter Unit (ACA-U) The AC adapter provides the Dterm Series E terminal with the voltage required to power the built-in long loop adapter, and APR units. One AC adapter can power up to three optional adapters. External Wall Mount Unit (WMU-U) The External Wall mount Unit is ONLY required if an option adapter is required on the Multiline terminal which is being mounted on a wall.
Chapter 5 Station Equipment Dterm Series E Specifications Feature/Function Housing color Two colors LED Line/Feature keys One touch keys Fixed feature keys Number of characters per line on display Number of lines on display Volume Control Speakerphone Headset Ring Volume LCD Contrast Soft keys Off hook ring on/off key Mute on/off key Microphone on/off key Headset on/off key Built-in speakerphone Built-in headset jack Built-in wall mount unit AC adapter required Data Adapter Message Waiting Lamp Add-on cons
Chapter 5 Station Equipment Dterm Series E Line Conditions Line Card 4DLC 8DLC 2DLCB/N Page 5- 14 Loop Resistance and Distance (Long Loop circuit built-in) Cable Length Maximum Terminal (24 AWG Cable) Loop Resistance ( ) (Without ACA Unit) DTP-8-1 TEL 35 1000 ft. (304 m) DTP-8D-1 TEL 35 1000 ft. (304 m) DTP-16D-1 TEL 26 650 ft. (198 m) DTP-32D-1 TEL 21 650 ft. (198 m) DCU-60-1 Console N/A N/A DTP-8-1 TEL 35 1000 ft. (304 m) DTP-8D-1 TEL 35 1000 ft. (304 m) DTP-16D-1 TEL 26 650 ft.
Chapter 5 Station Equipment Dterm Cordless Terminals Dterm Cordless II (DTR-4R-2 BK) The Dterm Cordless II is fully digital and operates in the 900MHz frequency range. It includes Base Unit, Handset (with a standard battery, 6 hours of Talk Time or 4 days of Standby), Charging Stand, Belt Clip, Wall Plate Adapter and 2 AC Adapters.
Chapter 5 Station Equipment Dterm Cordless Lite II (DTH-4R-1 BK) The Dterm Cordless Lite II is digital and operates in the 900 MHz narrow band frequency range. It includes Base Unit, Handset, one telephone cord, 2 AC Adapters, 2 Rechargeable Batteries, Spring Belt Clip, Battery Charger, and Wall Mounting Plate.
Chapter 5 Station Equipment Plantronics CT Cordless Package includes Base Unit, Handset (with a standard battery 6 hours of Talk Time or 3½ days of Standby), Belt Clip, M175 Headset, User Guide and AC Adapter. This compact unit is an Analog single line device that operates in the 2.4 GHz Digital Spread Spectrum frequency range. This unit is compatible with and Analog single line port, Analog Port Adapter or Analog telephone line from Telco. Specifications 2.
Chapter 5 Station Equipment INASET INASET terminals are members of the Dterm IP family. INASET terminals have a Web browser with a large color display and a built-in multi-port Ethernet switch for connectivity to the user’s local PC.
Chapter 5 Station Equipment applications are examples of centralized services that could improve portability and use throughout the enterprise network. INASET Terminal Line UP. The INASET terminals are available in three models. Each is described below. Description ITR-240G-1 (BK) ITR-320C-1 (BK) ITR-320G-1 (BK) Remarks The INASET 240G has a 3” LCD with a gray scale 240 x 160 pixel display and 16 programmable keys. Supports Power over Ethernet (POE) (802.3af and Cisco Discovery Protocol).
Chapter 5 Station Equipment Dterm PS III Wireless Handset The Dterm PSIII is a wireless handset designed to support the professional’s schedule and the special needs of people on the run. At less than 3.8oz and with 300 hours of standby time, the Personal Station continues to offer the size, weight and battery life demanded by the user constantly on the go. The phone uses digital technology with audio quality approaching that of a digital desk phone.
Chapter 5 Station Equipment Dterm SP30 SoftPhone The Dterm® SP30 allows customers to capitalize on the advantages of a converged voice and data network whether they’re in the office or on the road. The Dterm SP30 combines traditional business communication needs with the data applications your customers require. The Dterm SP30 optimally delivers high quality voice via a USB-connected headset.
Chapter 5 Station Equipment Links with PC applications: Now you can collaborate on a white board application (Word® or Excel® document or any other application) that is operating on your PC and the PC at a distant site. Simply place a call to the farend Dterm SP30 user and activate the application you will be collaborating on. You are now able to have a more productive conversation. Internet Link: The Dterm SP30 can be assigned with a common database link for fast access to a particular site.
Chapter 5 Station Equipment Benefits of this functionality: User has a reliable voice connection with the voice server. Dterm SP30 user has a terminal device which can be ported from place to place without the need for programming call forward functionality on the phone. The user can be reached by one number, no matter if call forwarding is set or the user is located next to the Dterm SP30.
Chapter 5 Station Equipment File Transfer File transfer lets you send one or more files to distant Dterm SP30 users. With file transfer, you can: Send a file to other Dterm SP30 users Accept or reject transferred files Application Sharing: Dterm SP30 gives you better control over how shared programs are displayed on your desktop and give the person sharing the program control over who uses it.
Chapter 5 Station Equipment PB tone sending During a call, a PB tone of the dial number which is set on the member button can be sent by selecting the [send PB tone] with a right-mouse click of speed dial number. Pause into Dialing string This feature allows the user to insert a pause, using a comma, into the dialed number during the following conditions: Drag/drop into the LCD or telephone ICON.
Chapter 5 Station Equipment PBX Specification (Must be peer to peer IP enabled) Operation Environment NEAX 2000 IPS R8 Series 3300 or higher SP30-4 software license SP30-4 ACD software license R10 Series 3500 or higher Dterm® SP30 Softphone Parts List Software/Licenses/Accessories SP30-4 software license Package of 4 right to use IP softphone clients.
Chapter 5 Station Equipment Service Conditions for Dterm Analog EXT 911 calls should not be made via remote terminals since the telephone number at the PBX location is sent to the emergency center. The user should use a separate line that is not connected to the Dterm EXT system. If a dedicated line is used, it should be an unlisted number in order to minimize busy signals.
Chapter 6 Trunking Type of Trunks The following list reflects the type of trunk and the package that supports it.
Chapter 6 Trunking Trunk Parameters Trunk Impedance 600/900 ohms (selectable by programming) Trunk Resistance Characteristics, Central Office Trunk (1200 maximum) Trunk Set Up Procedure o Loop Start o Ground start o Wink Start o Ring Down o E & M Signaling Release and Incoming Detect Immediate Start and Timing Variable Start Trunk Card Specifications PN-4COTB This card provides 4 Loop/Ground Start trunks with disconnect supervision, mounts in any PIM (0 to 7) and supports the following interface mixed in
Chapter 6 Trunking PN-AUCA This circuit card is used to either control two single line telephones for off-premise extensions or for 2line Direct Inward Dialing trunks. Also, this card will connect to single telephones for Power Failure Transfer. PN-2ODTA The 2ODTA card is a two or four wire tie line card that mounts in any LT slot in PIM 0 to 7. This card provides analog tie line service for standard PBX networking or CCIS. SPN-24DTAC This circuit card is a 24 channel 1.
Chapter 6 Trunking SPN-BRTC This card has one circuit of Basic Rate interface (2B+D) and provides connectivity for Voice, High Speed Data, Switched Video and G4 Fax calls to be placed and received via ISDN Basic Rate (BRI) to the ISDN Network. The BRTC card has built-in DCH (D channel handler) and has a ST interface. A locally provided NT1 device is required to connect to the ISDN Network. One BRI trunk provides two incoming/outgoing voice connections and (or) two 64k bps channels for high-speed data.
Chapter 6 Trunking PN-8RSTG (DTMF Receiver) The RSTA card receives DTMF signals sent by single line telephones, DID lines, and tie lines. This card mounts in any LT slot in any PIM and provides 8 RST circuits per card. Usually at least one card per system is required. This card uses 8 time slots. This card is required for a 512 Port System. The 128 Port System’s CPU is equipped with 4 RST circuits. PN-4RSTBA (MF Receiver for T1 MF ANI) This MF receiver card is required when using the T1-ANI feature.
Chapter 6 Trunking System Trunking Capacity IPS Trunking Capacity System Capacity 1PIM 2PIM 3PIM 4PIM 5PIM 6PIM 7PIM 8PIM Loop Start 64 128 192 256 256 256 256 256 Central Office Trunk (Lines) DID w/4DID 48 96 144 192 240 256 256 256 2W E&M 24 48 72 96 120 144 168 192 Tie Line Trunk (Lines) 4W E&M 24 48 72 96 120 144 168 192 CCIS Trunk (Peer to Peer Connection) Max. 127 DTI/CCIS Digital Link 1.5M DTI: 10, CCIS: 8 Note 1 2MI 8 1.5M/2M (PRT) 8 ISDN 4BRT (card) 6 12 18 24 24 24 24 24 IP PAD No.
Chapter 6 Trunking IPS DM/DML Trunk Capacity Number of PHYSICAL MODULAR CHASSIS Capacity Per MC 2 32 64 Loop Start 56 112 DID w/4DIDA 28 56 2W/4W E&M 14 28 IP-PAD 1 No. of channel Central Office Trunk (Lines) CCIS Trunk (Peer to Peer Connection) 1.5M 7 DTI: 10, CCIS: 8 2M 7 8 1.5M/2M(PRT) 7 8 4BRT (card) 5 10 1 2 DTI/CCIS Digital Link Note 1 Max. 127 ISDN IP Trunk 3-Party Conference 6-/10-Party Conference Max. 16 conference groups per system 6-Party Max.
Chapter 6 Trunking Least Cost Routing (LCR) The UNIVERGE NEAX 2000 IPS provides extensive Least Cost Routing capabilities. LCR allows the UNIVERGE NEAX 2000 IPS to be programmed to route outgoing calls over the most economical facility (WATS, FX, and DDD), based on the area code and office code dialed. In the case of Specialized Common Carriers, associated NXX patterns can be screened out via 6-digit Toll Restriction if the dialed number is not within the designated service area of that SCC.
Chapter 6 Trunking Toll Restriction The toll code restriction data allows the system administrator to program certain restrictions for Tandem (trunk-to-trunk) and Outgoing calls. Outgoing toll restriction is based on a station RSC. For outgoing, the parameters request the Route Number, Destination Code, RSC, and Toll Data Index (TDI). The TDI can be assigned as; Connection is restricted, Connection is allowed, 3/6 Digit toll restriction, or C.O operator call.
Chapter 7 Attendant Answering Position Attendant Console (SN716) The Attendant Console (SN716 DESKCON) has an ergonomic design and provides full access to all PBX Console features. The SN716 DESKCON uses the same interface cards as the digital phones to connect to the PBX. The SN716 Desk Console uses a 6-core Modular Jack; inner 1 pair for signal and outer 2 pairs are for power supply to connect to the PBX system.
Chapter 7 Attendant Answering Position SN716 DESKCON General Features Character LCD (4 x 40 character) LCD designation strips Software-controlled LCD loop key Full access to PBX features Headset connectivity Recorder connectivity SN716 DESKCON Exclusive Features While the DESKSON has full access to PBX features the SN716 DESKCON has the following exclusive features.
Chapter 7 Attendant Answering Position Face Layout of the SN716 DESKCON Alarm Position Available (24) (25) Position Busy Night (26) (27) (28) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Page 7- 3
Chapter 7 Attendant Answering Position Functions and use of Keys and Lamp Indications Location Number Key or Lamp Designation Full Name Basic /Option Key/Lamp 1 L1-L6 Loop Basic Key 2 L1A-L6A Loop Lamp A Basic Lamp (one per loop) 3 L1B-L6B Loop Lamp B Basic Lamp (one per loop) 4 Push-button Dial Push-button Dial Basic Key 5 SRC Source Basic Key & Lamp 6 DEST Destination Basic Key & Lamp 7 Talk Talk Basic Key 8 Cancel Cancel Basic Key 9 Hold Hold Basic Key 1
Chapter 7 Attendant Answering Position 13 14 15 16 17 18 19 20 21 22 23 24 25 Incoming Call Identification: These eight non-locking keys with associated lamps provide attendant access to specific types of incoming calls. A flashing lamp indicates a call waiting to be answered. A steady lamp indicates a call answered. The standard arrangement of these keys is shown on the face layout. LDN Listed Directory Number Basic Key & Lamp Incoming central office trunk call.
Chapter 7 Attendant Answering Position 26 Position Busy Position Busy 27 Night Night Basic Key & Lamp 28 Up Down Up and Down Basic Key Basic Key & Lamp 29 LCD Liquid Crystal Display Basic Display 30 Multi-Function Key MultiFunction Key Basic Display Page 7-6 When the key is pressed, the lamp will light, and the console will become not available. Note: Press the button if operators leave their seats.
Chapter 7 Attendant Answering Position SN716 Specifications ITEM SN716 DESKCON Interface and Power Options PN-8DLCP Q’ty 1/8 ATT PN-4DLCM 1/4 ATT PN-4DLCQ 1/4 ATT PN-2DLCN 1/2 ATT PN-PW00 1/ ATT ACA-U Unit 1/ ATT Remarks Interface Card (-27V) Distance: Max. 984.3ft (350m) Interface Card (-27V) Distance: Max. 984.3ft (350m) Interface Card (-27V) Distance: Max. 984.3ft (350m) Interface Card (-48V) Distance: Max. 984.
Chapter 7 Attendant Answering Position Business Attendant System (BAS) NEC’s Business Attendant System (BAS) is a powerful client/server PC-based tool for full-time and part-time NEAX PBX systems answering positions. The BAS consists of an interactive client side application running on Windows 98 SE, Windows 2000 (SP2) or Windows XP (SP1) operating system that connects to the BAS server via the corporate LAN.
Chapter 7 Attendant Answering Position BAS: Benefits Centralized company database that can link and replicate with other databases, including AIMWorX. Sound playback and recordings on the operator telephone. Provides operators with the ability to do more than answer the phone, since the client resides on a PC. Meet-me paging to enhance operator productivity. Unlimited, global parked calls.
Chapter 7 Attendant Answering Position Business Attendant System: Directory Both an internal directory and an external directory exist in the BAS system. The internal directory lists employees within the company, while the external directory stores numbers outside the company. External numbers are usually numbers that are frequently called, or information about people or companies that frequently call the main listed number.
Chapter 7 Attendant Answering Position Business Attendant System: Speed Dials Pad Another versatile screen is the Speed Dial pad shown below: Up to forty (40) Speed Dial fields are available for each attendant. Dragging an entry from the directory onto the speed dial button automatically programs these fields. Another great feature of these buttons is that they act as Busy Lamp Fields (BLF).
Chapter 7 Attendant Answering Position Business Attendant System: CCIS Network Information The following is a diagram of a simple CCIS network using the BAS. The Business Attendant System can run in the above-pictured environment with the following limitations. Calls transferred from the BAS Client to a Dterm on the second PBX will not recall to the BAS operator.
Chapter 7 Attendant Answering Position Business Application Environment Description Business AE UNIVERGE NEAX 2000 OWX BAS 1 Attendant (12 user Max) OWX Dialer OWX Incoming Call Assistant (ICA) OWX Location Status Information (LSI) OWX Message Reader OWX TAPI Link Single PBX OWX TAPI Link Multi-Switch OWX Personal Call Assistant (100 user Max) OWX Group Call Forward Control (GCFC) OWX Name Display OWX Short Text Messaging (STM) Email Interface OWX Short Text Messaging (STM) TAP Interface OWX Short Text Me
Chapter 8 System Administration System Administration In this system, the Customer Administration Terminal (CAT) or Maintenance Administration Terminal (MAT) is used for programming the system data. The CAT is a digital multi-function telephone (Dterm) which is equipped with function keys, a dial pad and LCD and interfaces with the system via the MP card. The Maintenance Administration Terminal (MAT) is a personal computer that provides an interface to the PBX via the system CPU card.
Chapter 8 System administration Service Conditions 1. Programming from a Customer Administration Terminal can only be used when the system is online. 2. All Multiline Terminals with LCD scanned during initialization will be Customer Administration Terminals. 3. The commands CM00 (Office Data All Clear) and CM01 (Office Data Partial Clear) cannot be accessed from the CAT. The CAT cannot delete itself from the system program. 4.
Chapter 8 System Administration The method you use depends on how you installed and configured the device to which you want to connect. A serial cable direct connection offers better performance than a modem connection, but requires that the PC and device be within 50 feet of each other. A TCP/IP connection offers excellent performance and flexibility but requires a network connection to both your PC and the device.
Chapter 8 System administration Traffic Management The UNIVERGE NEAX 2000 IPS provides traffic management reports to be used for overall analysis of system performance. MATWorX is used to request and display the type of report, sample measurement time period, and time increments of reports. Type of Traffic Measurement Reports: Number of successful attempts at outgoing access, based on trunk route. Number of times all trunks were busy, based on trunk route. Number of incoming calls, based on trunk route.
Chapter 8 System Administration System Diagnostics When a fault occurs in the system, an audible and visual indication will be given at the following units: External alarm indicating unit Fault messages reported at MATWorX for remote reporting Alarm lamps in front of each package mounted in the frame Self Diagnostic/System Messages The UNIVERGE NEAX 2000 IPS provides a sophisticated array of self-diagnostic routines that are continually and automatically being performed.
Chapter 8 System administration MP Program Download The UNIVERGE NEAX 2000 IPS provides Online MP Program Download via IP network using the CP24C and CP31C. This feature allows an MP upgrade program to be downloaded to the UNIVERGE NEAX 2000 IPS MP card with the PBX on-line and during the download process all features and functions are available. The MP Program Download feature is available to a stand alone system or a Remote system in a Remote PIM network.
Chapter 8 System Administration Program Download Service Conditions Do not reset the PBX and the MATWorX during MP program downloading. Do not pull out the LAN cable during MP program downloading. FTP (File Transfer Protocol) is used as the protocol for the remote download of MP program. Only the file specified in “File Name” of CHECKSUM.TXT can be downloaded to the PBX. If you do not set the directory name to save the program files and CHECKSUM.
Chapter 8 System administration MA4000 Management System MA4000 Management System is a web based, powerful voice server management configuration suite. MA4000 offers centralized management for the UNIVERGE NEAX 2000 IPS Voice Server as well as simple and powerful tools for managing moves, adds and changes. MA4000 also offers flexibility and security and allows the end user to manage their voice server in the same ways they manage their networks.
Chapter 9 Feature Descriptions Business/Hotel/Data Feature List Account Code Add-On Module Alarm Indications Alphanumeric Display Analog Port Adapter Announcement Service Answer Key Attendant Assisted Calling Attendant Camp-On (Full and Semi-automatic) Attendant Console Attendant Called/Calling Name Display Attendant Called/Calling Number Attendant Call Selection Attendant Console Lockout-Password Attendant Do Not Disturb Setup and Cancel Attendant Interposition Calling/Transfer Attendant Lamp Check Attenda
Chapter 9 Feature Descriptions Business/Hotel/Data Feature List (Cont.
Chapter 9 Descriptions Business/Hotel/Data Feature List (Cont.
Chapter 9 Feature Descriptions Business/Hotel/Data Feature List (Cont.
Chapter 9 Descriptions Business/Hotel/Data Feature Descriptions Account Code This feature, when used with Station Message Detail Recording (SMDR), allows station users and Attendants to enter a cost accounting or client billing code (up to 16 digits) into the system. Add-On Module This feature allows the Add-On Module to be combined with a legacy Multiline Terminal when there are insufficient line or trunk keys provided at the Multiline Terminal.
Chapter 9 Feature Descriptions Attendant Assisted Calling This feature allows a station user to ask an Attendant for assistance in originating a call. Three methods are available: non-delay, delay, and passing dial tone. Attendant Camp-on (Full and Semiautomatic) The Full Automatic Camp-on feature permits the Attendant to hold an incoming call in a special mode when the desired station for the transfer is busy. The Attendant sends a Camp-On tone to the busy station.
Chapter 9 Descriptions Attendant Lamp Check This function is used to check the status of keys, lamps, and LCDs mounted on the Attendant Console to verify that various operations of the Attendant Console are functioning normally. The check is done by a preset procedure. Attendant Listed Directory Number This feature provides a display of the Listed Directory Number on the Attendant Console when the operator has answered a Listed Directory Number call.
Chapter 9 Feature Descriptions Multi-Function Key This feature allows the top row of keys on the Attendant Console to perform and display multiple functions in accordance with the status of call processing. Multiple Console Operation This feature allows more than one Attendant Console to operate within the same system. Pushbutton Calling - Attendant Only This feature permits an operator to place all calls over Dual-Tone, Multi-Frequency (DTMF) lines from the pushbutton keypad on the Attendant Console.
Chapter 9 Descriptions Automatic Call Distribution (ACD) The Automatic Call Distribution (ACD) feature permits incoming calls to terminate to a prearranged group of stations. Calls are distributed in the order of arrival to idle terminals within the group, based on which terminal has been idle the longest period of time. Stations may log on/log off from the ACD group. Supervisor stations may monitor conversations of agents.
Chapter 9 Feature Descriptions Automatic Change to Daylight Saving Time This feature allows the 2000 IPS system clock to automatically change from standard time to daylight saving time, and vice versa. Schedule to change to/from daylight saving time is programmed by system data programming.
Chapter 9 Descriptions Broker's Call This feature allows a Multiline Terminal or Single Line Telephone user to alternate between two parties, talking to one party while the other party remains on Hold on the same line. The Multiline Terminal user uses the TRF or ANS key to alternate between the two parties. The Single Line Telephone user uses the Hold feature to alternate between the two parties.
Chapter 9 Feature Descriptions Call Forwarding - Busy Line Split Call Forwarding - Busy Line This feature permits a call to a busy extension to be routed to a pre-designated station, Attendant Console, or voice mail equipment. Call Forwarding - Busy Line can be set or canceled by an Attendant Console, the individual station user, or a Multiline Terminal with a secondary appearance of the station's extension. Call Forwarding - No Answer This feature reroutes calls to extensions which do not answer.
Chapter 9 Descriptions Call Park - Tenant When a call is parked by Call Park - Tenant, the call can be retrieved from Call Park-Tenant by any station within the tenant from which the call was originally parked. Call Pickup This feature enables a station user to answer any call directed to another station, to a station within the user's own Call Pickup Group, or to a station within a different Call Pickup Group.
Chapter 9 Feature Descriptions Camp-on This feature provides selected stations or outside calls with Camp-On capability to a busy internal station. Two Camp-On methods are provided. The call waiting method allows a station or an outside party to camp itself on to a busy station. The transfer method allows a transferred outside call to be camped-on to a busy station. Centrex Compatibility A combination of features allows full integration of the UNIVERGE NEAX 2000 IPS with Centrex service.
Chapter 9 Descriptions Conference (Six/Ten Party) This feature permits a station user or Attendant (conference leader) to establish a Conference among as many as six or ten parties (including the Conference leader). Conference (32 Party) This feature permits a station user, Attendant, or a trunk party to establish a conference among as many as 32 parties (including the conference leader). Two Conference methods are available: Group Call and Meet-Me Conference.
Chapter 9 Feature Descriptions Data Line Security This feature allows line circuits that are used for data transmission to be protected from interruptions such as Attendant Camp-On, Executive Override, and Attendant Override. Delayed Ringing This feature enables trunks and station lines to ring immediately at the terminating station, but also, after a programmable period of time has elapsed, to ring at secondary Multiline Terminals with that trunk or line appearance.
Chapter 9 Descriptions Direct Inward System Access (DISA) This feature allows an outside caller to access the system using an exchange network connection without Attendant or station assistance. The outside user may originate calls over any or all of the system's facilities such as WATS, FX, Tie Line or CCSA. The outside user can also directly call stations and access miscellaneous trunks for such features as dictation access.
Chapter 9 Feature Descriptions Message Waiting Console This feature allows a DCU-60-1 unit associated with a Multiline Terminal to be used as a Message Waiting (MW) Console. This feature is activated by the use of a Function Mode key on a DSS/BLF Console. The Message Waiting status for each station is indicated by a green LED associated with each button. In addition, the Multiline Terminal user can set/reset MW status using the MW Console.
Chapter 9 Descriptions Dterm Assistant Dterm Assistant is Web-based software, which resides on the server and provides end users with the ability to maintain their Dterm Multiline Terminals and the 2000 IPS telephony features such as Speed Dialing from their Web-enabled PCs. The Dterm Assistant operates in a client – server environment and can manage multiple 2000 IPS systems over a Local Area Network (LAN)/Wide Area Network (WAN).
Chapter 9 Feature Descriptions Feature Activation from Secondary Extension This feature allows the Multiline Terminal user to access an appearance of another extension and program certain features from that extension. Flexible Line Key Assignment Multiline Terminals can have any desired linekey assignment. This feature permits assignments to be tailored to each individual's needs. (The terminal's primary extension line appearance is the only line key that cannot be reassigned.
Chapter 9 Descriptions Hands-free Answerback This feature allows the station user to answer a voice call without lifting the handset. Hands-free Dialing and Monitoring This feature allows the station user to dial or monitor a call without lifting the handset. Hold This feature permits a user to Hold a call in progress. After Hold has been set, the station user can make or answer new calls.
Chapter 9 Feature Descriptions Manual Intercom The Manual Intercom groups have up to six Multiline Terminals sharing a common signal path. Users can call other members of the Manual Intercom group by pressing a Manual Intercom key; each press sends a tone burst over the speakers of all the terminals in the group. When another user answers the call, a speech path is activated.
Chapter 9 Descriptions Maintenance Administration Terminal The Maintenance Administration Terminal (MAT) is a personal computer (PC) that provides an interface to the PBX via the UNIVERGE NEAX 2000 IPS CPU card. The MAT PC must have the MATWorX IPS program properly installed to communicate with the PBX. MATWorX is required for system software registration, activation and system data backups.
Chapter 9 Feature Descriptions Wide Area Telephone Service (WATS) Access This feature allows any station user direct dial access to outgoing WATS lines. Mobility Access This feature allows a user to make/receive telephone calls from a remote location using a Mobile/Cell Phone via the PBX, as if the user was at his/her desk phone. Modem over IP This feature allows the system to transmit modem communications over IP network, via Local Area Networks (LAN) and corporate Wide Area Network (WAN).
Chapter 9 Descriptions Attendant Night Transfer When the Attendant Console is in Night Service, any operator directed calls (dial 0 calls) are automatically routed to a preprogrammed station. Priority Calls and Off-Hook Alarms which terminate to an Attendant are also routed by this feature. Call Rerouting This feature provides flexible reroute capabilities for a variety of calls when the system is in night mode.
Chapter 9 Feature Descriptions Optical Interface The Optical Interface Card (PN-M10) provides an internal optical fiber modem to the T1/E1 or Remote PIM network. The PN-M10 provides a bandwidth of 6.3 Mbps and supports a maximum distance of 10 kilometers (or 6.25 miles) point to point.
Chapter 9 Descriptions Automatic Idle Return Mute Key This feature returns a station to the idle state after 3 seconds of reorder tone is received due to the distant end disconnecting. This feature allows the distant extension user, of a station user that presses a mute key during conversation, not to hear the station user's voice though the station user can hear the distant extension user's voice. By pressing the mute key again, the mute status returns to original conversation.
Chapter 9 Feature Descriptions Soft Keys According to the status of the Multiline Terminal, function keys (Soft Keys) are displayed in the third line on the LCD. If the status of Multiline Terminal changes, the Soft Keys will change automatically. Also if the Help key is pressed, explanation of indicated Soft Keys are shown on the LCD. Volume Control Multiline Terminals are equipped with common Volume Control keys for: • • • • • Built-in Speaker / Handset Receiver Volume Ring Volume C.O.
Chapter 9 Descriptions Save and Repeat This feature allows a Multiline Terminal to save a specific dialed number and then redial that number at a later time. Security Alarm This feature provides an indication on the Attendant Console when a contact closure occurs. Set Relocation This feature enables two stations to be moved from one location to another without reprogramming station data at MAT.
Chapter 9 Feature Descriptions Station Hunting - Secretarial System Speed Dialing This feature provides all users the ability to dial frequently called numbers using an abbreviated call code.
Chapter 9 Descriptions Central Office calls. Timed Queue When a user originates an outgoing trunk call and the called party is busy or does not answer, the caller can set the Timed Queue feature. When this feature is set, the trunk seizure is repeated and the number is redialed after a predetermined time interval. Timed Reminder This feature allows the system to be programmed to automatically call stations at specified times.
Chapter 9 Feature Descriptions Immediate Overflow-UCD This feature allows a call directed to a UCD group to immediately overflow to another UCD group, upon encountering an “all agents busy” condition. Priority Queuing-UCD This feature allows the system to prioritize incoming calls by trunk route and on a per station basis, when the call enters a UCD queue. When a call is a considered as priority it is placed at the beginning of the queue.
Chapter 9 Descriptions Voice Mail Transfer This feature has two functions that provide streamlined transfer access to voice mail. 1. One touch access to VMS: When an Attendant transfers an external call to a station, and if the station is busy or unanswered, the Attendant can transfer the call to a VMS by dialing “9” or by pressing a function key provided for this feature. 2.
Chapter 9 Feature Descriptions CCIS Feature List Attendant Camp-On with Tone Indication - CCIS Attendant Controlled Conference - CCIS Automatic Recall - CCIS Brokerage - Hot Line - CCIS Busy Lamp Field (BLF) - CCIS Busy Verification - CCIS Call Back - CCIS Call Forwarding - All Calls - CCIS Call Forwarding - Busy Line - CCIS Call Forwarding - Don’t Answer - CCIS Call Forwarding - Intercept - CCIS Call Forwarding - Override - CCIS Call Processing Indication - CCIS Call Transfer - All Calls - CCIS Call Trans
Chapter 9 Descriptions CCIS Features Descriptions Attendant Camp-On with Tone Indication – CCIS This feature permits the Attendant, when the desired station at another switching office is busy, to hold an in-coming call in a special waiting mode. A distinctive Camp-On tone is sent to the busy station when the Attendant sets Camp-On. When that station becomes idle, it is automatically rung and connected to the waiting trunk party.
Chapter 9 Feature Descriptions Call Forwarding - Intercept - CCIS Calling Number Display - CCIS This feature allows calls to an inoperative number, through a CCIS trunk, to be intercepted and automatically routed to a recorded announcement informing the caller that an inoperative number was dialed and giving the Listed Directory Number for information.
Chapter 9 Descriptions Centralized E911 – CCIS This feature allows the system to transmit a calling party number to the 911 Emergency system over CCIS tandem connection. Consultation Hold - All Calls - CCIS This feature permits a station user, within the CCIS network, to hold any incoming or outgoing public network or Tie Line call while originating a call to another station within the CCIS network.
Chapter 9 Feature Descriptions Flexible Numbering of Stations – CCIS Link Alarm Display - CCIS This feature allows voice and data station numbers to be assigned to any instrument in the CCIS network, based solely upon numbering plan limitations. This feature provides an indication on external equipment when the CCIS link is connected/disconnected, when the system is initialized, or when the CCH is in make-busy.
Chapter 9 Descriptions Multiple Call Forwarding - All Calls - CCIS This feature allows the last hop of a Multiple Call Forwarding - All Calls sequence to be forwarded over a CCIS network to a station in another office. Night Connection - Flexible – CCIS This feature provides an inter-office night connection service, via the CCIS network, when the calling station and the night station belong to different offices.
Chapter 9 Feature Descriptions Station-to-Station Calling – CCIS Voice Call - CCIS This feature permits any station user to dial another station directly, through CCIS, without Attendant assistance. This feature provides a voice path, through the CCIS network, between a Multiline Terminal in one office and a Multiline Terminal in another office. This path is established from the calling party to the called party’s built-in speaker.
Chapter 9 Descriptions ISDN Feature List Addressing Advice of Charge - Display Call-By-Call Service Selection Called Party Recognition Service (Direct-In Termination (DIT)) Channel Negotiation Connected Line Identification Presentation (COLP) / Connected Line Identification Restriction (COLR) CPN To Network - Present CPN To Terminating User - Display DID Addressing DID and DOD Addressing Event Based CCIS Incomplete Number Handling ISDN Terminal MEGACOM® Access/WATS MEGACOM® 800 Service/800 WATS/Ultra WATS
Chapter 9 Feature Descriptions ISDN Feature Descriptions Addressing The UNIVERGE NEAX 2000 IPS supports E.164 numbering plan as Type of Number (TON) / Numbering Plan Identifier (NPI) combination in Calling and Called Party Number Information Element for ISDN calls. Advice of Charge - Display When an outgoing connection is made on the ISDN trunk, this feature provides the call originator with the charge information form the network.
Chapter 9 Descriptions Event-Based CCIS Overlap Receiving This feature allows a PBX customer who does not have a tie line (or when a customer cannot use the tie line due to busy or fault of the line), to use the various CCIS feature by using the ISDN line as a CCIS virtual tie line, between the 2400 IPX to 2000 IPS connection or the 2000 IPS to IPS connection. Overlap Receiving is available for an incoming call to the 2000 IPS from ISDN network.
Chapter 9 Feature Descriptions Q-SIG Feature List Calling/Connected Line ID Presentation (CLIP/COLP)/ Calling/Connected Name ID Presentation (CNIP/CONP) CCIS Tandem Call-Calling Party Number (CPN) Delivery to ISDN & Q-SIG Networks Q-SIG Circuit Switched Basic Call - ETSI Version Q-SIG Feature Descriptions Calling/Connected Line ID Presentation (CLIP/COLP)/ Calling/Connected Name ID Presentation (CNIP/CONP) In between Q-SIG networks, this feature allows calling or called party information, to be displayed
Chapter 9 Descriptions Wireless Feature List Analog PBX Interface Announcement - PS No Answer / Announcement - PS Out of Zone Automatic Release - Out of Zone Calls Call Forwarding - Not Available Call Forwarding - PS Out of Zone CCIS Interface Calling Name Display - PS Calling Number Display - PS DTMF Signal Sender Group Call - Automatic Conference (6/10-Party) Group Call - 2 Way Calling Handover Individual PS Calling Last Number Redial - PS Multi-Line Operation - PS Multi-Site Roaming UNIVERGE NEAX 2000
Chapter 9 Feature Descriptions Table of Features by Configuration Type Adjunct Type Integrated Type Feature Analog PBX Interface Announcement - PS No Answer Announcement - PS Out of Zone Automatic Release - Out of Zone Calls Call Forwarding - Not Available Call Forwarding - PS Out of Zone CCIS Interface Calling Name Display - PS Calling Number Display - PS DTMF Signal Sender Group Call - Automatic Conference(6/10-Party) Group Calling - 2 Way Calling Handover Individual PS Calling Last Number Redial - PS
Chapter 9 Descriptions Wireless Feature Descriptions Analog PBX Interface This feature allows the WCS to be integrated with many types of PBXs and to activate various PBX services by sending hook flash signal and DTMF tone. Announcement - PS No Answer / Announcement - PS Out of Zone This feature allows calls to a Dterm PS III which cannot be paged in a predetermined period of time to be routed to the announcement notifying the calling party that the Dterm PS III cannot answer.
Chapter 9 Feature Descriptions Group Call – 2Way Calling Multi-Site Roaming This feature permits a Dterm PS III, Multiline Terminal and Single Line Telephone to page a maximum of fifteen parties simultaneously, except the group call leader. After one of paged parties answers, the paging becomes the 2 Way Calling between the leader and the first answered party, and paging other parties stops automatically. The Dterm PS III is assigned through system data as participants in the simultaneous paging groups.
Chapter 9 Descriptions PS Authorization This feature is to confirm the identity of a Dterm PS III to avoid an unauthorized Dterm PS III from accessing the system. PS Location Indication Soft Phone Wireless Handset This feature allows a Soft Phone (Dterm SP30) user to use a PS terminal as the handset of the Soft Phone. The user can select a handset (Soft Phone Handset or PS) by pressing the Handset Switch key on the Soft Phone.
Chapter 10 System Input/Output (I/O) Interfaces Station Message Detail Recording (SMDR) This feature provides a call record for outgoing Station-to-Trunk calls, incoming Trunk-toStation calls (including Data Call), and tandem calls. This facilitates cost control by identifying trunk use and misuse by individual stations. Station Message Detail Recording (SMDR) enables call billing to customers and clients, and provides a means for checking local telephone bills.
Chapter 10 System Input/Output (I/O) Interfaces 1400 IMS Format 1400 IMS Format is generally used to print call records on a serial printer and provides an easy to read format for printouts of outgoing / incoming call activity. Each record is given a serial number from 0000 to 9999 to identify each call. Calling Station Number Called Number (26 digits maximum) Route Number and Trunk Number Start of Call Time (from month down to second) Duration of Call (hours, minutes, seconds, rounded to nearest .5 sec.
Chapter 10 System Input/Output (I/O) Interfaces MP built-in SMDR on IP ITEM Specifications Ethernet Physical Layer Connection Layer TCP/IP Protocol Socket Interface Transport Protocol Application Port Number Number of Connections Client/Server The Ethernet packet format complies with the DIX standard ARP, IP, ICMP, UDP, TCP Complies with 4.
Chapter 10 System Input/Output (I/O) Interfaces Combinations for Center Office of Centralized Billing SMDR Former 2400 IMS Format Extended 2400 IMS Format X — X X — — X X SMDR with AP00 (PN-AP00-B with MRC-C program) SMDR with AP00 (PN-AP00-B with MRC-F program) MP built-in SMDR on RS-232C MP built-in SMDR on IP X: Available —: Not available Note: Only one output can be used at the center office.
Chapter 10 System Input/Output (I/O) Interfaces b. SMDR with AP00 o o o o AP00 without expansion memory (standard): up to 1600 calls (if central office feature is used, up to 800 calls) AP00 with expansion memory (optional): up to 27000 calls (if central office feature is used, up to 26000 calls) When a call is completed, the record is sent to the output device and is removed from memory. If the amount of calls exceed the SMDR memory, those overflow calls will not be recorded.
Chapter 10 System Input/Output (I/O) Interfaces Hardware Required for SMDR Description Qty SPN-AP00B MRC-C (AP) 1 per system SPN-AP00B MRC-F (AP) 1 per system Remarks Control card for SMDR/PMS/H/M Printer/CCIS Centralized SMDR Note Control card for SMDR in 2400 &2400 Extended format only, Centralized SMDR Note MP MP Mounted card One per MP SPN-CP24-C MP (UA) 1 per system PZ-M606-A (ETHER) 1 per system RS RVS-4S CA-C 1 per SMDR, PMS RS NORM-4S CA-A 1 per SMDR, PMS RS PRT-15S CA-A 1 per Printer SMDR T
Chapter 10 System Input/Output (I/O) Interfaces Stations can set Call Forwarding or Split Call Forwarding - All Calls, No Answer, and Busy Line to the VMS. The system sends out incoming call information to the VMS. A call to a station that has Call For-warding set to the VMS is automatically answered by the VMS. The MCI can control the LCD display of a Multiline Terminal for “MESSAGE” Indication. The number of messages is not displayed.
Chapter 10 System Input/Output (I/O) Interfaces Property Management System (PMS) The system provides a data interface to a locally provided Property Management System (PMS). This enables communication between the system and the PMS in order to provide computer control of Hotel/Motel features.
Chapter 10 System Input/Output (I/O) Interfaces PMS Interface PMS with AP00-B on an RS-232C Interface Item Description 1200, 2400, 4800, 9600 bps, asynchronous, software selectable Data Rate Note 1 Operating Mode Electrical Interface Characteristic Signal Form Interface Distance Half Duplex EIA RS-232C electrical standard interface EIA RS-404 Max. 15 m (49.2 ft.
Chapter 10 System Input/Output (I/O) Interfaces Service Conditions 1. Only one Interface Port can be provided for PMS. 2. The system sends information relating to the following features to the PMS upon request from the PMS: Do Not Disturb Room Cut-off 3. The UNIVERGE NEAX 2000 IPS system can support PMS Model-60 via AP00-B or PMS Model 90/120 via TCP/IP connection. 4. The AP00-B with MRC-F program is used for Executed task Print out Request for MP Built-in PMS.
Chapter 11 Open Application Interface System Outline The UNIVERGE NEAX 2000 IPS is equipped with an Open Application Interface (OAI) to provide user applications through an external processor, which transmits and receives the control signals via Ethernet interface on the MP. The interface is supports TCP/IP protocol. OpenWorX: Attendant Statistics OpenWorX Statistics operates in conjunction with the Business Attendant System in order to provide near real time statistics about the operators and the queues.
Chapter 11 Open Application Interface With a dynamic interactive directory and an Open Application Interface (OAI) driven call queue, the operators are able to process a high call volume with minimal effort and time expenditure in today’s sophisticated business environment.
Chapter 11 Open Application Interface Brief Definition of Queues: Internal – extension to attendant calls within the PBX. External – calls coming into PBX from an undefined trunk type. CCSA, FX, TIE, WATS – calls coming into the PBX from trunks in CCSA, FX, TIE or WATS Trunk Groups. Priority – calls that must be answered before all other calls. Paged – people who have been paged to a meet-me paging number, but the parked person is no longer waiting to be joined.
Chapter 11 Open Application Interface when the operator transfers the call to another party, or when a station transfers a call to the operator. The Number Entered box allows the operator to enter a known number for either a direct dial or a transfer. The number shown in the bottom hand portion of the screen represents the number of calls waiting in queue at the queue screen, or total queue depth. The time shown left of the queue depth describes how long the current caller has been connected.
Chapter 11 Open Application Interface BAS: Overhead Paging Most overhead paging is done by the creation of a direct trunk access key or a trunk access code. The BAS software does not have the ability to utilize these methods. Because of this, if the user wishes to overhead page from BAS they must manually initiate it from their Dterm. However the user may create a special speed dial key instead. In the PBX, the user must create a trunk access dial string.
Chapter 11 Open Application Interface OpenWorX: Business Receptionist (BR) The OpenWorX® Business Receptionist is a PC-based call-processing application designed primarily for departmental executive assistants. The OpenWorX® Business Receptionist enables multiple users to answer calls, search the directory for a desired party, check the Dterm status, and perform call processing functions including making, answering, transferring, and parking calls.
Chapter 11 Open Application Interface BAS: Call Recording and Playback Apart from the directory, another powerful feature integrated into the Business Receptionist client is the ability to record conversations and playback greetings over the telephone. With the addition of a Dterm Play/Record Module, the client will be able to automatically record voice conversations and instruct the software to save the last specified number of conversations. Conversations are saved as .
Chapter 11 Open Application Interface business user to define who they want to interact with in real-time – to complete those critical projects – and who they would prefer to “get back to” at a later time. Communications Portal: Functionality Portal The Portal functionality was designed to grant the individual user access to enterprise web-based backend systems such as databases, HR applications, and existing business portals.
Chapter 11 Open Application Interface o OpenWorX® Communications Portal allows staff members to manage all of their communications needs within a single window. This allows individuals to place calls, return calls, send and receive email, manage their contact information and check messages without having to switch applications. Fewer applications streamline work processes and minimize confusion.
Chapter 11 Open Application Interface OpenWorX: Location Status Information (LSI) LSI is a useful service that allows other system users to obtain information regarding your current location and status when you are away from your office. This can be done through any Dterm phone that has the associated function key programmed. The user can: Set, Modify, or Delete their location information. View the location information of your colleagues.
Chapter 11 Open Application Interface MR: Benefits Read your messages even when away from your desk, from any Dterm phone set. Save valuable operator time because they no longer have to read the message back to the employee. Automatically dial call back numbers, preventing paper clutter or misdialed numbers.
Chapter 11 Open Application Interface OpenWorX: Incoming Call Assistant (ICA) Incoming Call Assistant (ICA) is a service that gives Dterm users a powerful tool to manage incoming and outgoing calls. These functions can be accessed with the simple touch of an associated function key. ICA: Functionality The user can: View the caller’s name and number on the LCD display for any line or sub-line on the user’s Dterm, even while currently on another phone call.
Chapter 11 Open Application Interface ICA: Comparison of ICA and IPS Functionality Feature Call Log Capacity OpenWorX ICA 99 Inbound max 99 Outbound max (System Level Setting) Manual, TAPI, OAI, LNR 2000 Caller ID 24 Inbound, or 19 Inbound + 4 Outbound Call Log Information displayed Number, Name, Date, Time, Transferring/Forwarding number, Line rung Number only Ringing Line Information Displayed Automatic, Name & Number Prime Line- Automatic Sub line – Manual, key press shows Name & Number Caller
Chapter 11 Open Application Interface GCFC: Functionality The user can navigate completely through all the tasks required of the GCFC administrator with a simple point and click of the mouse. The administrator can also see a summary of what is already configured within the application. The administrator can modify, define and delete user accounts here. There are several levels of users. Administrator – can access and maintain all user accounts, groups and call forwarding schedules within GCFC.
Chapter 11 Open Application Interface If the user simply wishes to find someone internal to the company they can use the corporate directory. Clicking on the telephone icon next to the person will dial that person. Dialing rules are applied automatically. Other numbers can be stored and displayed this way, as well as email and pager. These fields just like Desktop can be masked from certain users. Searching can be done by entering a letter combination and hitting GO.
Chapter 11 Open Application Interface Desktop Location Status With Desktop, the user can set their status, including return date, return time, and alternate number with the click of a mouse. In addition, Desktop allows for the use of Custom statuses, instead of only the 10 predefined messages available via Dterm operation.
Chapter 11 Open Application Interface OpenWorX: Multiple CCIS Node Configuration OpenWorX is capable of hosting applications for multiple UNIVERGE NEAX 2000 IPS systems on a single server. All instances of this require a viable OAI connection between the OpenWorX server and the UNIVERGE NEAX 2000 IPS. See the bandwidth requirements list previously in this chapter to make sure your connection is sufficient.
Chapter 12 Automatic Call Distribution (ACD) with MIS Automatic Call Distribution (ACD) An Automatic Call Distribution (ACD) feature permits incoming calls to terminate to a prearranged group of stations. Calls are distributed in the order of arrival to idle terminals within the group, based on which terminal has been idle the longest period of time. Stations may log on/log off from the ACD group. Supervisor stations may monitor conversations of agents.
Chapter 12 Automatic Call Distribution with MIS Service Conditions (Cont) 7. An ACD group number can be used as the destination station of Direct Inward Termination (DIT), or as a designated Night Service station. 8. An ACD group number can be assigned as the destination station of Off-Hook Alarms, Priority Calls, and Attendant Night Transfer. 9. ACD group pilot numbers should not be placed in Station Hunting groups. The Station Hunting feature would take priority over the ACD function. 10.
Chapter 12 Automatic Call Distribution with MIS Immediate Overflow – ACD This feature allows a call directed to an ACD group to immediately overflow to another ACD group, upon encountering an “all agents busy” condition. Priority Queuing – ACD This feature allows the system to prioritize incoming calls by trunk route and on a per station basis, when the call enters an ACD queue. When a call is a considered as priority it is placed at the beginning of the queue.
Chapter 12 Automatic Call Distribution with MIS The CallCenterWorX ACD 3.0 for Business suite includes the Automatic Call Distribution (ACD) system and the Management Information System (MIS 3.0). The ACD system supplements the call processing capabilities of the PBX, with typical call routing designed to connect each caller with the most appropriate agent to handle their call in the shortest time possible.
Chapter 12 Automatic Call Distribution with MIS 6. Has dock able toolbars, which can be dragged to other locations on the working screen. The user can also build a personal toolbar of most frequently used icons. 7. Provides toolbar icons and tool tips for all MAT commands, for opening report views, and for online Help and context-sensitive Help. 8. Provides data entry screens with a choice of background color pattern for each screen.
Chapter 12 Automatic Call Distribution with MIS CallCenterWorX MIS The CallCenterWorX Management Information System (MIS 3.0) offers call center managers’ access to the most important real-time and historical data available for workgroups. With this tool, you are able to maximize agent productivity and assure quality performance in handling the incoming and outgoing call volume of the center. CallCenterWorX MIS has a menu-driven user interface.
Chapter 12 Automatic Call Distribution with MIS CallCenterWorX MIS 3.0 CallCenterWorX MIS 3.0 runs on the Windows XP and Windows 2000 operating systems. It provides MIS services for both CallCenterWorX – Business and CallCenterWorX Enterprise. The CallCenterWorX ACD 3.0 for Business suite includes the Automatic Call Distribution (ACD) system and the Management Information System (MIS). The CallCenterWorX ACD system supplements the call processing capabilities of the platform being used.
Chapter 12 Automatic Call Distribution with MIS Business System Capacities Item ACD Capacities CallCenterWorX CallCenterWorX ACD 3.0 MIS 3.
Chapter 12 Automatic Call Distribution with MIS PBX Requirements PBX Requirements PZ-M606-A Remarks On board Ethernet Interface card (Ethernet TCP/IP) Related Documents Title CallCenterWorX System Manual CallCenterWorX Features and Specifications Manual Dterm Series E Supervisor Console User Guide Dterm Series E Agent Console User Guide CallCenterWorX Sales Slick ICS ACD System Manual Abacus User’s Guide Navigator Configuration Guide Navigator Reports Manual Navigator Real Time Screen Manual CallCenterWo
Chapter 12 Automatic Call Distribution with MIS Q-Master 3.1 Q-Master is a scalable contact center solution offering high-end functionality at a reasonable price. Q-Master is completely modular, allowing contact center management to select the components that best meet operational and budgetary requirements while retaining the flexibility to add additional modules in the future. One of the key advantages of this is the range and scalability of the solutions.
Chapter 12 Automatic Call Distribution with MIS Reports (Q-Control) Because access to timely and relevant information is critical for effective contact center management, a comprehensive reports package comes standard with every Q-Master solution, ensuring that users have the tools to run a contact center at peak efficiency.
Chapter 12 Automatic Call Distribution with MIS Agent Desktop (Q-Desktop) As the importance of contact centers increases, so does the need to monitor operational parameters. Q-Desktop lets managers and agents view real-time information on queue and agent performance across all contact media, whether phone, email or the web, providing supervisors and agents with the tools for making the right decisions at the right time.
Chapter 12 Automatic Call Distribution with MIS Callbacks (Q-Callback) Callback allows callers who are waiting in the queue to leave a message and then hang up. The callback request retains its position in the queue, so when an agent becomes available the caller is automatically contacted as if they'd stayed on the line. Gives Your Callers Control - while some callers are content to wait on the line, many are not.
Chapter 12 Automatic Call Distribution with MIS Outbound Dialing (Q-Outdial) Why wait for your customers to call? Your customers can generate additional revenue, proactively manage customers and improve the productivity of every outbound customer contact by intelligently managing outbound call campaigns from within the existing Q-MasterEX solution. Blend Inbound and Outbound Calls - agents can be set up to work in dedicated outbound queues or take a mix of inbound and outbound calls.
Chapter 12 Automatic Call Distribution with MIS QueWorX4.0 QueWorX® 4.0 is a suite of customer service and productivity-oriented applications. QueWorX utilizes NEC’s CTI link, “Infolink” to deliver advanced applications to contact centers These advanced applications are tightly integrated and specially designed to work in conjunction with NEC’s CallCenterWorX ACD applications for both UNIVERGE NEAX 2000 IPS and UNIVERGE NEAX 2400 IPX systems.
Chapter 12 Automatic Call Distribution with MIS Immediate Customer Callback This feature allows callers, based on their estimated time to answer, to elect to receive a callback from an agent instead of waiting in queue. By entering their telephone number and recording a brief message, their call will remain in queue until an agent becomes available, even though they have hung up. The QueWorX system will automatically dial the number entered by the caller when the agent receives the call.
Chapter 12 Automatic Call Distribution with MIS Screen Pop Provides an application that is installed at each agent’s desktop. Agents can log into QueWorX and the CallCenterWorX system via this application. Customer information provided in the Customer Profile Records Database can be displayed in the form of a ‘pop-up’ at each agent’s desktop as calls are received.
Chapter 12 Automatic Call Distribution with MIS Customized Announcements QueWorX can be configured with up to 89 custom announcements. These announcements are recorded in QueWorX and invoke utilizing the Call Control Vectors of the CallCenterWorX application with the “IVR Announcement #” command. Customizable Reports The Reports can be customized using the default reports as templates. The modified reports can be saved for later use.
Chapter 13 Voice over IP (VoIP) VoIP Solutions The UNIVERGE NEAX 2000 IPS (Internet Protocol Server) is a communication system that can convert voice signals into IP packets and transmit them through the same data communication line as IP network (Intranet). Using this system, both voice and data communication lines are integrated into one communication line, and communication cost can be reduced. The following VoIP solutions are available with the UNIVERGE NEAX 2000 IPS system.
Chapter 13 Voice Over IP (VoIP) Extended Enterprise IP Solution (Cont) Typical IP Gateway, Branch and Adapter configurations Required Equipment for NEC’s Extended Enterprise IP Solution The table below shows the equipment list for NEC’s Extended Enterprise IP Solution. Equipment Name Function Dterm IP Gateway 12 Port Unit The Dterm IP Gateway is a rack-mountable (or desktop) digital voice termination device that connects to the Dterm station ports of the NEAX or Elite system.
Chapter 13 Voice Over IP (VoIP) IP Station IP station is a DtermIP terminal, Dterm Series E/Series i with an IP Adapter Unit, INASET, and Dterm SP30/SP30 ACD Softphone. IP stations provide a converged infrastructure at the desktop, with a 10Base-T/100Base-TX Ethernet connection to corporate Local Area Networks (LAN).
Chapter 13 Voice Over IP (VoIP) Peer-to Peer Connections between IP Enabled Dterm The IP stations can communicate with other IP stations over the LAN, on a peer-to-peer connection basis. Call control is provided by the Main Processor (MP) with Ethernet adapter card, and voice packets are transmitted between IP stations over the LAN (not through Time Division Switch). Voice compression of G.729a (8 kbps) and G.723.1 (5.3 kbps/6.3 kbps) is available for its connections.
Chapter 13 Voice Over IP (VoIP) Connections to Legacy Stations and Trunks The IP station can communicate with legacy stations and trunks (including H.323 trunks) via IP-PAD that converts voice packet data to PCM signals. Call control signals are transmitted to MP over the LAN, while voice packets are transmitted via IP-PAD. The number of IP-PADs depends on the traffic volume of connections between the IP station and legacy stations and trunks.
Chapter 13 Voice Over IP (VoIP) Automatic Program Download for IP Enabled Dterm This feature provides the method to download the latest firmware program of IP Enabled Dterm from the FTP/TFTP server automatically by system programming. The following three patterns of program download are available. Program Download at Appointed Time Program Download at Login Time Program Download for Designated Terminals Service Conditions 1. Up to 956 IP terminals can be accommodated per system. 2.
Chapter 13 Voice Over IP (VoIP) 8IPLA/24IPLA PN-8IPLA card provides 8 channels of IP-PAD with VCT function per card. Adding PZ-24IPLA daughter-card on the 8IPLA card provides up to 32 channels of IP-PAD with VCT function. Maximum of 8 IP-PAD cards can be accommodated per system, thus providing 256 channels. By system data setting, the used ports for IP-PAD can be changed to 8/16/24/32 ports. Note: Up to 24 channels of IP-PAD are provided when using G.723.1 codec. 6.
Chapter 13 Voice Over IP (VoIP) 12. Following parameters can be assigned on a Location basis. The Location is a kind of group (similar to Tenant in a PBX) that is defined for bandwidth management and parameter settings for LAN traffic based on the location of IP terminals. Maximum 64 Location numbers can be assigned per system.
Chapter 13 Voice Over IP (VoIP) Service Conditions on Legacy Service Features 1. A DSS/BLF Console can be associated with the IP Enabled Dterm terminal, but the console must be connected to a DLC card. 2. Multiple Line Operation with normal Multiline Terminal is available. 3. Service features requiring continuous voice transmission, such as the Background Music feature, cannot be used because this traffic may reduce overall performance of the Local Area Network (LAN). 4. CAT mode is available. 5.
Chapter 13 Voice Over IP (VoIP) 5. When the IP terminal with a call in progress has the LAN cable extracted or a power-off occurs and restores, in this situation, “Double Assignment” is displayed on the LCD. When the terminal is registered by Automatic Login method the terminal can be used automatically after about two minutes. When the terminal is registered by Login method the station user can login from the same terminal after about two minutes, or login from another terminal (Override). 6.
Chapter 13 Voice Over IP (VoIP) Service Conditions on Remote Connections 1. The network between NEAX 2000 IPS and IP Enabled Dterm must meet the following requirement: Waiting time for ACK signal: maximum 600ms (300ms recommended) To check the above requirement, send Ping command from a PC to a remote IP Enabled Dterm and see the result of the command (“Time” shows the time to receive ACK signal.).
Chapter 13 Voice Over IP (VoIP) 7. Because the IP station can have only two-operation mode (Location number), when the number of remote sites (Location numbers) is over two, there is a case that the appropriate communications may not be available. Refer to Example 2 for details. Location number in each operation mode for each IP station: Remote Connection Mode: Location #1 Local Connection Mode: Location #0
Chapter 13 Voice Over IP (VoIP) Service Conditions on Automatic Program Download 1. For program download, the FTP or TFTP server is required. 2. This service is available for the IP Enabled Dterm with Peer-to-Peer connections. Terminals with IPELC connections are not supported. 3. Maximum of four terminals can be downloaded at the same time regardless of the type of download. 4. Firmware version filed in FTP/TFTP server is assigned by the system data (CM0C YY=00-07, 1st=02).
Chapter 13 Voice Over IP (VoIP) Required Equipment for IP Station Equipment Name PZ-M606-A SPN-32IPLAA IP PAD SPN-16VCTAA IP PAD SPN-8IPLA IP PAD PZ-24IPLA IPW-2U Unit IP-R Unit AC-R Unit ACA-U Unit IP Terminals Power Function On board Ethernet Interface card. One per system 32ch IP Interface card for IP PAD 16ch Codec card for IP PAD Compression Max. 2 per 32IPLA Card (optional) 8ch IP PAD card w/compression 24ch Expansion card for IP PAD. Mounts on 8IPLA.
Chapter 13 Voice Over IP (VoIP) CCIS Networking via IP (Peer-to-Peer Connections Basis) When the distant systems are 2000 IPS, the systems are connected on a peer-to-peer basis. The CCIS call control signals are transmitted between the built-in IP trunks (CCIS Handler; CCH) on the MP card, over the Local Area Networks and Wide Area Networks (LAN and WAN). For connections between IP Enabled Dterm terminals, voice signals are also transmitted over the LAN and WAN.
Chapter 13 Voice Over IP (VoIP) CCIS Networking via IP (Non Peer-to-Peer Connections Basis) IP trunk connections over CCIS (No.7 CCIS Common Channel Inter-Office Signaling) Networking via IP is used to provide telephony services between the 2000 IPS, IVS2, IPS Retro or 2400 IMX/IPX and Electra Elite IPK/IPKII on opposite side which do not support peer-to-peer connections. The IP-PAD is required for connections between IP terminals and IP trunks.
Chapter 13 Voice Over IP (VoIP) Service Conditions (IP CCIS via IP Trunk cards) 1. Maximum voice channels per IP trunk card depends on the payload period as follows (payload period can be assigned in system programming): Payload Period 10 ms 20 ms 30 ms 40 ms Maximum Voice Channels per IP Trunk 4 8 16 16 2. Maximum 127 voice channels can be provided per system (point-to-multipoint connection). 3. IP trunk cards must be connected with the intranet via router.
Chapter 13 Voice Over IP (VoIP) H.323 Connection VoIP (Voice over IP) allows the system to transmit voice conversations over a corporate Intranet using ITU-T H.323 protocol. For DtermIP-to-DtermIP connection via the IP network with H.323 protocol, the IPT card and IP-PAD card are required to transmit and receive the control signal and voice data. For voice compression, the 16VCT card and 4VCT card are required. For Legacy terminal connection via the IP network with H.323 protocol, the IPT card is required.
Chapter 13 Voice Over IP (VoIP) H.323 Features The following service features are available when connecting with H.323 terminal (NEC product). For other vender products, confirmation test is required. H.
Chapter 13 Voice Over IP (VoIP) H.323 IP Trunk Specifications Description QoS signaling Speech encoding/decoding Payload size Call model H.323 procedure Supplementary service (defined in H.450) Registration on Gatekeeper DHCP server FAX communications PAD control Echo canceller Tandem connection IPT connection mode Dynamic jitter buffer Specifications IP Precedence/DiffServ (assigned on an IP trunk basis) G.711/G.729a/G.723.1 G.711/G.729a : 20 ms, 30 ms, 40 ms G.723.
Chapter 13 Voice Over IP (VoIP) FAX and Modem over IP This feature allows the system to transmit facsimile or modem communications over IP network, via Local Area Networks (LAN) and corporate Wide Area Network (WAN). Since PBX regards facsimile and modem equipment as one of ordinary telephones, IP Packet Assembler/Disassembler (IP-PAD) and Voice Compression Trunk (VCT) are required for facsimile uses over IP network same as legacy stations. The facsimile transmission procedure (T.30 or G.711/G.
Chapter 13 Voice Over IP (VoIP) Service Conditions 1. IP-PAD and VCT are required for facsimile use on Peer-to-Peer CCIS network or Remote PIM over IP function. 2. PN-32IPLA (IP-PAD) card and PN-16VCTA (16VCT) card do not support FAX or Modem over IP. PN-32IPLA-A (IP-PAD) does not support Modem over IP. 3. IP-PAD card and 16VCT card support Fax over IP with the following protocol. Protocol Cards G.
Chapter 13 Voice Over IP (VoIP) Required Equipment for FAX or Modem over IP Item Description Stock # Qty 1 PZ-M606-A 151492 1/Sys. 2 SPN-32IPLAA IP PAD-E 153158 2/FP 3 SPN-16VCTAA IP PAD-B 153136 4 SPN-8IPLA IP PAD-C 153154 5 PZ-24IPLA 151254 Remarks On board Ethernet Interface Card (ETHERNET TCP/IP) IP Interface Card for IP PAD w/o FP: Max 2 w/ FP: Max 2/FP, Max 8/Sys. 2/32IPLA 16ch Codec Card for IP PAD (Option) Max.
Chapter 13 Voice Over IP (VoIP) Required bandwidth for FAX Connection • 32IPLA-A/16VCTA-A Connection Conditions Required Bandwidth (One-way) T.30, G711, Payload=40ms 150 kbps (estimated) T.30, G729a, Payload=40ms, Communication speed=14.4Kbps (No IP Header compression in Router) 23.6 Kbps (FAX Payload=78byte) T.30, G729a, Payload=40ms, Communication speed=14.4Kbps (with IP Header compression in Router) 16.
Chapter 13 Voice Over IP (VoIP) Remote PIM over IP Remote PIM over IP targets users who have 1-30 relatively small offices that accommodate 10-30 extensions at the Remote Site. When UNIVERGE NEAX IPS DMR or UNIVERGE NEAX 2000 IPS PIM are installed at remote site, and connected to an IPS or IPS DM at main site over IP network, the Main Site system controls and maintains the Remote PIM operation as one single system.
Chapter 13 Voice Over IP (VoIP) Bandwidth Requirement With G7.23.1 (5.3k/6.3k) Compression With G729a ( 8k) Compression Without Compression (G.711) Control 4.1 Kbps 4.1 Kbps 4.1 Kbps Voice 31.8/37.8 Kbps 48 Kbps 432 Kbps Control 4.3 Kbps 4.3 Kbps 4.3 Kbps Voice 42.4/50.4 Kbps 64 Kbps 576 Kbps Control 4.3 Kbps 4.3 Kbps 4.3 Kbps Voice 63.6/75.6 Kbps 96 Kbps 864 Kbps Control 4.5 Kbps 4.5 Kbps 4.5 Kbps Voice 84.8/100.8 Kbps 128 Kbps 1152 Kbps Control 4.5 Kbps 4.5 Kbps 4.
Chapter 13 Voice Over IP (VoIP) Advantages The system regards the terminals accommodated in both Host Site and Remote Site as the extensions in the same office. Feature transparency is superior to CCIS. The Digital Remote PIM cannot accommodate some AP cards; Remote PIM over IP can accommodate AP cards such as ISDN PRI and T1. This feature can reduce the bandwidth used on the WAN that is connected to CO lines at Remote Site, rather than DtermIP at remote locations.
Chapter 13 Voice Over IP (VoIP) 7. Remote Site automatically operates by itself (survival mode) when Keep Alive signal (sent every 30 sec) between the Host Site and Remote Sits is interrupted. When Keep Alive is interrupted the Remote Site is reset to change the operation from normal mode to survival mode. 8. Remote Site in survival mode checks at 30 seconds intervals if the communications to Main Site are possible.
Chapter 13 Voice Over IP (VoIP) List of Service Features Operation X: Available ─: Not Available Remote site Service Features Main Site Normal Mode Survival Mode Multiline Terminal, SLT operation X X X IP Enabled Dterm operation X X X COT, LDT, ODT X X X Attendant Console X ─ ─ Add-On Module X ─ ─ DSS Console X X X ISDN Terminal X ─ ─ IPT (CCIS, H.
Chapter 13 Voice Over IP (VoIP) Planning and Installation Vendor Support for Open System Standards The vendor should be committed to supporting open system industry standards, such as H.323, 802.1p and 802.1q, MGCP, TAPI, JTAPI, etc. Voice Messaging: A scalable and cost-effective voice messaging solution that supports industry standards such as AMIS-A, VPIM, LDAP and IMAP.
Chapter 13 Voice Over IP (VoIP) Network Consideration There are several network considerations that must be met before deployment of IP Telephony. These items are: The network must support the Internet Protocol and the local interface must meet 802.3 Ethernet standards. It is recommended that the managed network be based on Switched, Fast Ethernet environment for IP telephony. Packet Delay or Latency, one-way should be less than 100 milliseconds optimal, with a maximum of 250 milliseconds one-way.
Chapter 13 Voice Over IP (VoIP) Bandwidth utilization The following chart shows the amount of bandwidth for IP overhead per the fill times set in the PBX system. The higher the fill time used, better performance from the PBX and IP network can be realized due to the smaller number, yet larger (in size) packets generated. Codec 10 msec 32 Kbps 32 Kbps N/A N/A G.711 (64 Kbps) G.729a (8 Kbps) G.723.1 (6.3 Kbps) G.723.1 (5.3 Kbps) Filler Time 20 msec 30 msec 16 Kbps 10.67 Kbps 16 Kbps 10.67 Kbps N/A 10.
Chapter 13 Voice Over IP (VoIP) Quality of Service (QoS) In order to obtain quality of service (QoS) for the voice traffic, routers or layer 3 switches in the network must support a queuing mechanism. The queuing mechanism allows for the prioritization of the voice packets to pass through the router before the routine data traffic. The NEAX PBX system allows for customizing the priority of the voice traffic out of the PBX. This prioritization occurs with the IP precedence bits inside the IP header.
Chapter 13 Voice Over IP (VoIP) TCP/UDP/RTP PORT NUMBER CONDITIONS Tables below show the default TCP/UDP/RTP port number and range of the available TCP/UDP/RTP port numbers used in 2000 IPS For Dterm IP Port Type Port of Login to DRS (UDP) Port for PROTIMS (UDP) Destination Default Port No.
Chapter 13 Voice Over IP (VoIP) For Voice Control/Voice Packet Port Type Port for Voice Packet (RTP) Destination Default Port No. Remarks Dterm IP 3462 1024-65534 Assign by Round Robin method (Use From the lowest in blank port) IP PAD 9998-10317 Base Port: 1024-65534 Assign by CM0A Y=10-17/ 30-37/100-115>93 IPT (CCIS) 56000-56062 Base Port: Fixed to 56000 IPT (H.
Chapter 13 Voice Over IP (VoIP) System Conditions/Limitations (Peer-to-Peer IP) Limitations Add-on-Module: Dterm IP does not support Add-on Module feature. Analog Port Adapters: When the IPW-2U unit is attached with a Dterm Series E terminal, other optional adapters (except for ADA-U Unit) cannot be attached with the Dterm Series E terminal.
Chapter 14 Common Channel Inter-Office Signaling (CCIS) The UNIVERGE NEAX 2000 IPS offers a very powerful proprietary networking feature called Common Channel Inter-Office Signaling (CCIS).
Chapter 14 Common Channel Inter-Office Signaling (CCIS) For DtermIP to DtermIP connection via CCIS (Peer to Peer connection), the voice data is transmitted and received directly between DtermIPs via Intranet (CCIS via IP). For Dterm IP to Legacy terminal connection via CCIS, the IP-PAD card is required to transmit and receive the voice data. This card is used to control and convert the voice to data. The control signals are managed by the MP card in either of the connection above.
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Common Channel Interoffice Signaling (1) 64 Kbps D Channel Office Office A B (23) - 64 Kbps Clear Channel Bearer Channels Signaling Addressing Information CCIS uses a common channel to provide the signaling information between two systems (nodes). The information transmitted in the signaling channel between two systems includes addressing information, supervisory information, and centralized network information.
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Digital and Analog CCIS The PBX can provide No. 7 CCIS via either a digital network or an analog network. Regardless of the relevant network being a digital network or an analog network, CCH (Common Channel Handler) to control the common signaling channel is required. Digital CCIS Digital CCIS uses standard 24 channel digital T1 facilities to provide 23 B (voice/data) channels and 1 D (signaling) channel for the first CCIS dedicated T1 span.
Chapter 14 Common Channel Inter-Office Signaling (CCIS) IP CCIS Peer-to-Peer Connections Peer-to-peer connections over CCIS Networking via IP are available when the distant systems 2000 IPS or 2400 IPX supporting peer-to-peer connections. The built-in IP trunks (CCH) on the card are assigned with the Virtual Application Processors (AP), and can support up to 127 trunks system. One Virtual AP can support up to 64 trunks, and up to two Virtual APs can be assigned system.
Chapter 14 Common Channel Inter-Office Signaling (CCIS) CCIS Networking via IP between IP Terminals CCIS Networking via IP between Legacy Terminals Page 14-6 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6
Chapter 14 Common Channel Inter-Office Signaling (CCIS) CCIS Networking via IP (Non Peer-to-Peer) When the distant PBX system does not support peer-to-peer, the systems are connected with IP trunks (including Voice Compression Trunks (VCT)), via Time Division Switch (TDSW). Voice signals of IP terminals are transmitted via IP-PADs, while those of legacy terminals are directly connected to the IP trunks. Call control signals between the systems are also transmitted over the IP trunks.
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Centralized Billing This feature is used to collect billing information from each office within the network and direct it to the associated center office. Billing information is then forwarded to the central billing centers via RS232C interfaces. Service Conditions 1. The Centralized Billing system is composed of local office, tandem office, and center office. 2.
Chapter 14 Common Channel Inter-Office Signaling (CCIS) 6. Center office Maximum of eight local offices can be accommodated. Maximum of 3,600 calls per hour can be received. If the center office exceeds 3600, billing information is stored at local office. 7. Local office By predetermined office data, local office number of the calling station can be forwarded to the center office, and output to the SMDR. In case of using internal SMDR a. The billing information cannot be output at local office. b.
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Centralized E911 – CCIS This feature allows the system to transmit a calling party number to the 911 Emergency system over CCIS tandem connection. Service Conditions 1. The Calling Party Information Transferring Service must be provided between calling office and tandem office. 2. The calling through CCIS must be Least Cost Routing (LCR) calling.
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Call Set Up Times Standard tie line networks typically require from two to eight seconds to complete the set up of a call and return ring back tone to the caller. With a CCIS network, call set up times are much lower averaging from 100 msec. to two seconds depending on the number of systems in the network.
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Shared Trunk Facilities and Alternate Routing Many network applications dictate a need to strategically distribute trunk facilities throughout the network. The practice of sharing trunk facilities across a network is beneficial because it reduces the overall network trunking requirements and provides additional lower cost route choices.
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Centralized System Maintenance and Administration A centralized system maintenance and administration facility can be designated at one node in the network allowing all nodes in the CCIS network to be maintained from a single location. This reduces travel costs and maintenance times.
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Centralized Call Accounting/Billing Systems Standard tie line networks require independent call accounting / billing equipment for each node in the network. This results in a costly investment of peripheral equipment, higher maintenance costs, and the need to service this equipment at each node. In a CCIS network, it is not necessary to purchase independent call accounting / billing equipment for each node in the network.
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Centralized Voice Processing / Messaging Voice Processing Systems such as voice mail, fax mail, and Integrated Voice Response (IVR) systems can be centralized in a CCIS network. This eliminates the need for costly independent systems to be purchased and maintained for each node in the network. Maintenance is simplified by locating the system at the centralized maintenance facility or any other facility within the CCIS network.
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Uniform Numbering Plans CCIS offers complete flexibility when designing network numbering plans. Two primary numbering schemes can be used. One scheme uses a four- or five-digit station numbering plan with no system node identifier. In this scheme, station numbers are not repeated throughout the network and usually the first digit is used as an indicator of which node the station is at.
Chapter 14 Common Channel Inter-Office Signaling (CCIS) CCIS FEATURE CHART (Cont.
Chapter 14 Common Channel Inter-Office Signaling (CCIS) System Capacity System Capacity for CCIS with Digital Interface Description DTI Card CCH Card AP00 Card (for Centralized Billing) Trunks for DTI CCIS Routes Trunks per DTI Card CCT Card Trunks for CCT Trunks per CCT Card M10 Card 24DTI 30DTI 8 8 1 192 8 24 — — — 4 8 8 1 248 8 31 — — — 4 Capacity 24CCT — — 1 — 8 — 8 200 25 4 30CCT — — 1 — 8 — 8 248 32 4 System Capacity for CCIS with Analog Interface Description Capacity CCH Card AP00 Card (
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Required Equipment Required Equipment for Digital CCIS EQUIPMENT NAME PN-24CCTA FUNCTIONAL NAME CCT FUNCTION CCIS (1.5 Mbps) Trunk Card Provides a built-in Common Channel Handler (CCH) of CCIS. PN-24DTA-C DTI T1 Digital Trunk Interface (1.5 Mbps) Card Accommodates 24-channel PCM digital lines. PN-30DTC-C DTI E1 Digital Trunk Interface (2 Mbps) Card Accommodates 30-channel PCM digital lines.
Chapter 14 Common Channel Inter-Office Signaling (CCIS) IP Specifications Item Voice Encoding IP-PAD FAX Communication Feature DTMF Signal Inter-office/Intraoffice Signaling Specifications G.729a G.723.1 G.711 8/32 channels per card Automatically seized per call FAX Relay Method (T.30) FAX Relay Method (Pass-through (G.711/G.726)) H.245 H.245 PROTIMS over IP CCIS over IP H.
Chapter 14 Common Channel Inter-Office Signaling (CCIS) DTI Specifications Characteristics 24-Channel 30-Channel Line Rate Line Code Line Impedance 1.544 Mbps – 50 ppm AMI with ZCS/B8ZS* 100 ohms Pulse Amplitude (Base to Peak) 3 volts – 0.6 volts Pulse Width 324 ns – 30 ns 2.048 Mbps – 50 ppm HDB3 (High Density Bipolar 3) 75 ohms + 100 mH (Coaxial Cable) 120 ohms + 160 mH 2.37 volts nominal (Coaxial Cable) 3 volts nominal (Twisted-Pair Cable) 244 ns nominal Output Input 2.048 Mbps – 50 ppm 1.
Chapter 15 Integrated Services Data Network (ISDN) ISDN Primary Rate Interface ISDN is becoming a basic requirement for any PBX system sold today. The UNIVERGE NEAX 2000 IPS supports many ISDN BRI/PRI features and services. AT&T and Northern Telecom specifications are both supported by the IPS. ISDN PRI trunks can use all of the same features of the UNIVERGE NEAX 2000 IPS that any DID or DOD type trunk can use.
Chapter 15 Integrated Services Data Network (ISDN) Call-By-Call Service Selection Services can be selected on a call-by-call basis to all channels of a single PRI interface according to applications. That is, unlike Trunk Provisioning Service in which services are assigned to specific channels, services may be used on any available channel. Service Conditions 1.
Chapter 15 Integrated Services Data Network (ISDN) CPN To Terminating User–Display This feature provides a visual display of the originating station’s number and subaddress information on a Multiline Terminal or an Attendant Console for incoming ISDN calls. This provides the terminal user with a quick and accurate way to identify the originating station’s number (Calling Party Number). Service Conditions 1. This feature is available on the Multiline Terminal with Display, Attendant Console and Dterm PSIII.
Chapter 15 Integrated Services Data Network (ISDN) DID Addressing This feature allows incoming ISDN-PRI calls to terminate to stations, Attendant Console, Automated Attendant, etc., based on the Called Party number. Direct Inward Dial trunks will be terminated to preprogrammed destinations without Attendant assistance. Service Conditions 1. If the network is notified that the destination station for the DID call is busy or a connection-controlled station, the network gives the calling station a Busy Tone.
Chapter 15 Integrated Services Data Network (ISDN) Station to Station Calling Station Hunting Simultaneous voice and data transmission Asynchronous Data Switching Synchronous Data Switching Half/Full Duplex Switchover 5. The ISDN Terminal can provide Voice and data communication via the CCIS network. The CCIS network must be digital. 6. During communication via the CCIS network, the link reconnection is not available. 7.
Chapter 15 Integrated Services Data Network (ISDN) 12. In case of Point to Multipoint connection, a Single Line Telephone/Multiline Terminal must dial ISDN Multipoint station number assigned by CM1B, not the ISDN Terminal number assigned by CM10. 13. When a Multiline Terminal calls an ISDN Terminal or an ISDN Terminal calls a Multiline Terminal, a calling station number is displayed to the calling Multiline Terminal or the ISDN Terminal.
Chapter 15 Integrated Services Data Network (ISDN) 2. If a calling party does not wish to provide a called party subaddress, the call must terminate with the # key (Immediate Start). If the # key is not entered, a Timing Start operation begins. The Timing Start uses the interdigit timeout operation. 3. Subaddress dialing is available only on those telephone terminals that can generate push-button (DTMF) signals. 4. The called party subaddress must not exceed 8 digits. 5.
Chapter 15 Integrated Services Data Network (ISDN) Business Feature List Business Feature List Account Code Elapse Call Timer Answer Key Forced Account Code Attendant Delay Announcement Group Listening Attendant Overflow Hold - Call Authorization Code Hold - Exclusive Automated Attendant Hold - Nonexclusive Broker’s Call Last Number Redial Call Forwarding Least Cost Routing 3/6 Digit Call Forwarding - All Maintenance Administration Terminal(MAT) Calls Call Forwarding - Busy Line Fault Messages Call Forward
Chapter 15 Integrated Services Data Network (ISDN) ISDN Network Requirements for Layer One (1) Interface: Framing: Line Coding: D-Channel Rate: D-Channel: T1 (1.544 M) only ESF (24 Multi-frame) only B8ZS only 64 kbps only T1 Channel 24 (24th channel) Note: Individual B-Channels cannot be looped back, local or remote.
Chapter 15 Integrated Services Data Network (ISDN) ISDN PRI Specifications DTI The Digital Trunk Interface (DTI) interfaces the PBX directly to 24/30-channel PCM transmission line. The DTI has the following functions. For 24DTI: • • • • • • Two Directory numbers, each with a SPID Unipolar/Bipolar Conversion (AMI/B8ZS Format) Alarm Detection/Insertion Digital PAD on Voice Signal Transmission Loop-Back Test (Local/Remote Loop Back) Cyclic Redundancy Checking (based on ITU-T Rec.
Chapter 15 Integrated Services Data Network (ISDN) For connections of 24PRT and transmission line, twisted-pair cable can be used. For connection of 30PRT and transmission line, either coaxial cable or twisted pair cable can be used. Note: ISDN requires B8ZS Line coding with Extended Superframe (ESF) format. BRT The Basic Rate Interface Trunk (BRT) provides one or two physical interface to the ISDN-Basic Rate Interface service (192 kbps PCM-2B + D). The BRT has the following functions.
Chapter 15 Integrated Services Data Network (ISDN) Feature Compatibility Table Inter-Exchange Carrier Network Voice Services and Features / UNIVERGE NEAX 2000 IPS Compatibility SERVICES AND FEATURES INTER-EXCHANGE CARRIERS CALL BY CALL SERVICE SELECTION Basic Call Note 1 WATS 800 Service Virtual Private Network 900 Service Note 2 900 Service Flexible Billing International WATS International 800 Service Foreign Exchange (FX) Tie Line DEDICATED ACCESS PROVISIONING Basic Call Note 1 WATS 800 Service Virtual P
Chapter 15 Integrated Services Data Network (ISDN) VOICE FEATURES CPN to Network Presentation Restrict/Allow CPN/BPN Delivery Provisioned by Service Call by Call Request While All Trunks Busy CPN Sub-Address Calling Party Name Dialed Number ID Service (DNIS) Original CPN Original CPName Redirecting Number Redirecting Name Redirection Number Redirection Name Called Party Sub-Address Connected Party Number Connected Party Name User To User Message Associated UUI Call Associated TSC Non-Call Associated TSC Ne
Chapter 15 Integrated Services Data Network (ISDN) Local Exchange Carrier Network Voice Services and Features/ UNIVERGE NEAX 2000 IPS Compatibility SERVICES AND FEATURES INTER-EXCHANGE CARRIERS CALL BY CALL SERVICE NTI AT&T AT&T MCI SPRINT UNIVERGE NEAX 2000 SELECTION DMS IPS 4ESS NET NET NET SWITCHED DATA 250 64 kbps Clear Channel X X X X X X 64 kbps Restricted X X X X X 56 kbps Restricted X X X X X International 64 kbps Clear X X X X X X International 64 kbps Restricted X X X X X International 56 kbps Re
Chapter 15 Integrated Services Data Network (ISDN) VIRTUAL PRIVATE NETWORK 64 kbps Clear Channel 64 kbps Restricted 56 kbps Restricted International 64 kbps Clear International 64 kbps Restricted International 56 kbps Restricted HO 384 kbps H11 1526 kbps N x 64 kbps AT&T AT&T 4ESS NET X X X X X X X X - X X X X X X X X - NTI DMS 250 X X X X X X X X X MCI NET X X X X X X X X X SPRINT UNIVERGE NEAX 2000 NET IPS X X X X X X - - Local Exchange Carrier Network Voice Services and Features UNIVERGE NEAX 200
Chapter 15 Integrated Services Data Network (ISDN) AT&T NTI 5ESS DMS100 Operator Access (Note 2) LEC Operator Default IEX Operator Other IEX Operator FACILITY MANAGEMENT D-Channel Back-Up Non-Facility Associated Signaling VOICE FEATURES CPN to Network Presentation Restrict/Allow CPN/BPN Delivery Calling Party Name Original CPN Original CPName Redirecting Number Redirecting Name Redirection Number Redirection Name Connected Party Number Connected Party Name User To User Message Associated UUI Network Ring A
Chapter 15 Integrated Services Data Network (ISDN) Local Exchange Carrier Network Data Services and Features UNIVERGE NEAX 2000 IPS Compatibility SERVICES AND FEATURES LEC CARRIERS Call By Call Service Selection SWITCHED DATA 64 kbps Clear Channel 64 kbps Restricted 56 kbps Restricted HO 384 kbps H11 1526 kbps N x 64 kbps AT&T NTI SIEMENS 5ESS DMS100 EWSD X X X - X X X X X X X X X - 64 kbps Clear Channel 64 kbps Restricted 56 kbps Restricted HO 384 kbps H11 1526 kbps N x 64 kbps AT&T NTI SIEMENS 5ESS
Chapter 15 Integrated Services Data Network (ISDN) ISDN Basic Rate Interface (BRI) The UNIVERGE NEAX 2000 IPS systems equipped with Basic Rate Interface (BRI) provides the user with a vehicle for circuit switched data at rates of 64 or 128 kbps to the desktop. ISDN BRI connects BRI terminals (stations) to the PBX. ISDN PRI is used to connect the PBX to the public network. Circuit switched data is the focus of the IPS Basic Rate Interface.
Chapter 15 Integrated Services Data Network (ISDN) ISDN Data Modems ISDN Data Modems will provide users with access to the Internet at speeds of 64 or 128 kbps. ISDN modems can place and receive ISDN calls at 56, 64, and 128 kbps. Data calls within the PBX or external using ISDN PRI can greatly increase the user’s productivity by using the higher rates of ISDN BRI. NEC America has successfully tested the IBM Waverunner series of ISDN modems.
Chapter 15 Integrated Services Data Network (ISDN) ISDN Equipment List Functional Name BRT Card Name PN-BRTA PN-4BRTA-F BRT PN-24DTA-C DTI PN-2ILCA ILC PN-24PRTA PRT PN-SC00 CCH PN-SC01 DCH PN-SC03 ICH Function 1-line Basic Rate (2B + D) Interface Trunk Card Accommodates one 2-channel PCM digital lines. 4-line Basic Rate (2B + D) Interface Trunk Card accommodates four 2-channel PCM digital lines. Digital Trunk Interface (23B + D, 1.5 Mbps) Card accommodates 24-channel PCM digital lines.
Chapter 15 Integrated Services Data Network (ISDN) Capacity for ISDN-PRI Capacity Description DTI Card DCH Card Trunks for DTI PRT Card Trunks for PRT ISDN Routes ICH Card ILC Card Port per DTI Card Port per DCH Card Port per PRT Card Port per ICH Card Port per ILC Card 24DTI 8 8 192 8 24 48 24 1 4 8 24PRT 8 192 8 24 48 24 + 1 (DCH) 4 8 System Capacity for ISDN-BRI Description BRT Card (BRTA/4BRTA-F) Trunks for BRT (BRTA/4BRTA-F) ICH Card (SC03) ILC Card (2ILCA) Port per BRT Card (BRTA/4BRTA-F) Port per
Chapter 16 Wireless System UNIVERGE NEAX 2000 IPS Wireless Communication System (WCS) NEC’s wireless technology offers high system capacity, proven system reliability, high voice quality, network integration, investment protection into the future, and extensive user mobility. The UNIVERGE NEAX 2000 IPS Wireless Communication System (WCS) provides interface for Personal Station (PS) via a Zone Transceiver (ZT). When installing the WCS, there are three types of Configuration Applications: 1.
Chapter 16 Wireless System 2. The signal type of dial while a call is established is DTMF. It is not programmable. 3. If the PBX requires pause timing between a trunk access code and an external number, the WCS can automatically insert the pause timing. 4. The called/calling party number is not displayed on the LCD of a Dterm PS III. 5. The interface between a PBX and the WCS is a LC and a COT. The same number of LC and COT as Dterm PS III are required. 6.
Chapter 16 Wireless System Wireless Roaming The UNIVERGE NEAX 2000 IPS supports the JT-Q931a protocol and JT-11582 for signaling at Q-reference point between PBXs on the private network. By supporting this protocol, the PSs can be used in any Calling Area on the private network. Roaming can be executed only on trunk connection between PBXs based on JT-Q931a protocol or IP. To each trunk route of JT-Q931a digital trunks/IP trunks, it can be specified whether Roaming is provided or not.
Chapter 16 Wireless System Multi-Site Roaming In a mixed network of both UNIVERGE NEAX 2400 IPX and UNIVERGE NEAX 2000 IPS systems or a network of UNIVERGE NEAX 2000 IPS systems supporting wireless users in a private network, some users may desire the ability to take their handsets from one site to the other and still remain in touch with those who are calling.
Chapter 16 Wireless System Q. 931a Roaming over IP Trunk Dterm PS III user can originate or receive a call in any place of a network provided by the plural PBXs, which are interfaced by JT-Q931-a protocol over IP Trunks. Q931a Roaming over IP Trunk is available only on the Point-to-Multipoint connection. Roaming by Q931a digital private line and Roaming by IP network cannot be used together in one PBX. A Roaming IP network consists of maximum 255 PBXs.
Chapter 16 Wireless System Wireless Definitions Virtual Station: Virtual Station exists only on the system data, provided via non-hardware supported LEN. The Virtual station must be assigned by the system data programming for operating Home PSs and Visitor PSs used for Roaming. Individual PS number: Individual PS number is assigned to a PS to identify the PS on the Roaming network. It must be a unique number in the network. Network ID method: Network ID method is one method to operate Roaming.
Chapter 16 Wireless System Wireless – Short Text Message Notification (OAI) This feature enables a Short Text Message (hereafter, STM), once arrived at a mail box of the STM Server (external equipment), to be automatically distributed to the addressee Dterm PS III via Open Application Interface (OAI).
Chapter 16 Wireless System Features Feature Matrix by Configuration Type Adjunct Type Feature Analog PBX Interface Announcement - PS No Answer Announcement - PS Out of Cell Automatic Release - Out of Cell Calls Call Forwarding - Not Available CCIS Interface Calling Name Display - PS Calling Number Display - PS DTMF Signal Sender Group Call Automatic Conference (6/10 Party) Group Calling - 2 Way Calling Handover Individual PS Calling Last Number Redial - PS Multi Line Operation - PS Multi Site Roaming UNI
Chapter 16 Wireless System Feature Descriptions Feature Description Analog PBX Interface This feature allows the IPS/WCS to be integrated with many types of PBXs and to activate various PBS services by sending hook flash signal and DTMF tone. Announcement - PS No Answer /Announcement - PS Out of Zone This feature allows calls to a Dterm PS III, which cannot be paged, in a predetermined period of time to be routed to the announcement notifying the calling party that the Dterm PS III cannot answer.
Chapter 16 Wireless System Group Call - 2 Way Calling This feature permits a Dterm PS III/Dterm /Single Line Telephone can page a maximum of fifteen parties simultaneously except the group call leader. After one of paged parties answers, the paging becomes the 2 Way Calling between the leader and the first answered party, and paging other parties stops automatically. The PSs are assigned to the simultaneous paging group as participants by the system data beforehand.
Chapter 16 Wireless System Out of Zone Indication When a Dterm PS III user moves out of the service area and the electric field strength becomes weak, this feature notifies it to the user with the warning tone and the LCD display. Overlap Dialing This feature allows a Dterm PS III user to receive dial tone and dial the desired number to originate a call. PS Authorization This feature is to confirm the identity of a Dterm PS III to avoid an unauthorized Dterm PS III from accessing the system.
Chapter 16 Wireless System System Description Dterm PS III The user terminal for the UNIVERGE NEAX 2000 IPS Wireless system is the Dterm PS III. This terminal is specifically designed for the mobile user, offering portability, durability and functionality. Portability has two aspects to it. First, the handset must be easily carried by the mobile user. At slightly more than 3.8 ounces with dimensions of 5” x 1.5” x 7/8” and with a variety of carrying case options, users can carry the Dterm PS III easily.
Chapter 16 Wireless System Dterm PS III Accessories To enhance the use of the Dterm PS III, NEC Unified Solutions, Inc. offers several choices in each area of handset accessories. They are: Lithium-Ion Battery (PS III Battery Pack) that provides up to 6 hours of continuous talk time and 300 hours on standby. Additional batteries may be required for extended use applications that require “around the clock” coverage.
Chapter 16 Wireless System Zone Transceiver II (ZT) Access to the communications network by the Dterm PS III user is gained through radio connection with one of the several Zone Transceivers installed on the premise. ZT’s are placed strategically around the establishment in an overlapping fashion to provide continuous radio coverage throughout the specified area.
Chapter 16 Wireless System Wireless Specifications Zone Transceiver II Specifications ITEM • ZT II U Output Power Type of Interface Number of Simultaneous Speech Path Power Supply Power Consumption Operating Conditions Dimensions (unit: mm) Weight Wire Diameter PBX Power Supply at -48 V PBX Power Supply at -45 V PBX Power Supply at -43 V SPECIFICATIONS 6.
Chapter 16 Wireless System WCS Required Equipment EQUIPMENT DESCRIPTION QTY PZ-PW122 (DC/DC PWR) –48V Power supply card for ZT One per PIM 16 ZT powered/card 1-8 PN-4CSIA-A (CSI) ZT Interface card 4 per PIM 1-32 PN-SC03-B (CSH) ZT Handler card 1 per 2 4CSIA cards 1-16 PN-4COT PN-8COT COT for Analog Interface 4COT: 4 PS per card 8COT: 8 PS per card SPN-24CCTA 1.
Chapter 16 Wireless System WCS Required Equipment (Cont.) EQUIPMENT • 10BASE-T Cable (TIA/EIA category 3 or larger) DESCRIPTION 10BASE-T/100BASE-TX Cable between ETHER card and Ethernet Cable Length: Maximum 100 m (328 ft.
Chapter 16 Wireless System Wireless LAN The current Wireless LAN supported interface to the UNIVERGE NEAX 2000 IPS is the UNIVERGE WL System Telephony Gateway. The UNIVERGE WL System Telephony Gateway is a wireless telephony product that provides high quality packetized voice communications using Internet Protocol (IP).
Chapter 17 Hotel/Motel System Hospitality features are included in the basic system software of the UNIVERGE NEAX 2000 IPS. Additional software is not required. Any Business system can use the Hospitality features and any Hospitality system can use any Business features as necessary. The UNIVERGE NEAX 2000 IPS Hotel/Motel features allow the hotel’s administrative staff to control the telephone activity and check status of guest rooms.
Chapter 17 Hotel/Motel System Application Processor PMS with AP00 on RS-232C The Application Processor (AP) manages guest or administration room status and stores call information on each guest or administrative station. The AP also provides interface ports for a Property Management System (PMS), Station Message Detail Recording (SMDR) and a Hotel Printer.
Chapter 17 Hotel/Motel System Hotel Printer When PMS with AP00 on RS-232C is provided, the various system messages and the guest room status can be obtained through a locally provided Hotel Printer.
Chapter 17 Hotel/Motel System Features Automatic Wake-up This feature allows the system to be programmed to automatically call guest rooms or administration stations at specified times. Upon answering, the guest is connected to a recorded announcement or music source. A printout of Unanswered, Busy or Blocked Automatic Wake-Up attempts for each guest room is provided using the Hotel/Motel printer.
Chapter 17 Hotel/Motel System Check In / Check Out When this feature is activated, the following operations occur: Check In: Room Cutoff is cleared. Check Out: Room Status printout is supplied. Do Not Disturb is reset. Room Cutoff is set. Message Waiting is reset. Automatic Wake Up is cleared. Multiline Terminals with LCD can be assigned as Hotel/Motel Front Desk Instruments. This feature can only be activated from the Hotel/Motel Front Desk Instrument or the Property Management System (PMS).
Chapter 17 Hotel/Motel System Do Not Disturb-Hotel/Motel This feature allows the Attendant Consoles, Hotel/Motel Front Desk Instruments, guest stations or Property Management System (PMS) terminals to place individual stations into Do Not Disturb. Calls can be placed from stations set in DND. Automatic Wake Up and Timed Reminder will override Do Not Disturb. A station in Do Not Disturb can be called from the Attendant Console or the Hotel/Motel Front Desk Instrument using the DNDOVR key.
Chapter 17 Hotel/Motel System Hotel/Motel Front Desk Instrument A Multiline Terminal with LCD can be programmed to function as a Hotel/Motel (H/M) Front Desk Instrument. This can be used to set and cancel standard H/M features such as the following: Do Not Disturb Room Cutoff Message Waiting Print Out Check In/Check Out Automatic Wake up Room Status Do Not Disturb Override For each feature desired, a dedicated line key on the Hotel/Motel Front Desk Instrument must be assigned.
Chapter 17 Hotel/Motel System House Phone This feature allows selected stations to reach the Attendant simply by going off-hook. House Phones may be equipped without dials. House Phone assignments are programmed into system data from the Maintenance Administration Terminal (MAT) or the Customer Administration Terminal (CAT). There is no limit to the number of House Phones permitted in the system provided the maximum amount of available ports is not exceeded.
Chapter 17 Hotel/Motel System Message Registration This feature provides output from the IPS to the Property Management System (PMS). This allows the PMS system to receive call record reports for guest room phone calls. The PMS system can combine the phone charges with the room charges, allowing for a presentable final bill to the guest upon check out. Message registration is a condensed SMDR record, designed to provide only the necessary call information to the PMS system.
Chapter 17 Hotel/Motel System Property Management System (PMS) The UNIVERGE NEAX 2000 IPS provides a data interface to a customer-supplied Property Management System (PMS) accommodating Hotel Management Features. The PMS (Model 60 only) can be any computer connected to the PBX via a RS-232C Interface. It communicates with the PBX using the specified protocols.
Chapter 17 Hotel/Motel System The PMS can send the following information to the PBX: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
Chapter 17 Hotel/Motel System Room Status This feature provides the Hotel/Motel (H/M) Front Desk Instrument with a visual display of the guest’s room status. A supplementary print out (individual and summary) can be provided.
Chapter 17 Hotel/Motel System Hotel System Capacity Description Capacity Guest/Administrative Station Front Desk Terminal Hotel Console Hotel Printer I/O port for PMS/SMDR/Hotel Printer I/O port for SMDR/PMS via LAN I/O port for Hotel Printer 1020 8 8 2 2 1 2 System Specifications PMS/SMDR via RS-232C Interface (Model 60 only) and Hotel Printer Interface Specifications PMS/SMDR Interface Hotel Printer Interface Item Physical Interface RS-232C RS-232C Synchronization Asynchronous Asynchronous Pro
Chapter 17 Hotel/Motel System Station Equipment Front Desk Instrument: Dterm Series E/Series i with Display Terminals with 16 feature keys are recommended Guest Room Phone: Analog Single Line H/M Analog Single Line Dterm Series E Digital 2-Line Hotel/Motel Attendant Console: SN716 DESKCON House Phone: Analog Single Line Dterm Series E/Series i Digital Terminal Administration Phone: Analog Single Lines Dterm Series E/Series i Digital Terminal Page 17-14 UNIVERGE NEAX 2000 IPS Request for Proposal
Chapter 18 Call Accounting AIMWorX™ NEC’s Applications Integration Manager or AIMWorX is an application suite of management software based on a call accounting foundation. It provides an easy way to cost calls with a variety of features to use this information. AIMWorX has a wide range of predefined administrative reports and gives you the ability to create your own. AIMWorX first gathers Station Message Detail Records (SMDR) from the switch. This data stream is sent each time a call is completed.
Chapter 18 Call Accounting Multi-Site (Centralized Operations) Multi-Site operation allows AIMWorX Call Accounting to collect data from more than one SMDR source. Simply put, a site is a PBX or group of PBXs. If you have several separate PBXs (operating independently, whether on- or off-premises), Multi-Site operation is required to let AIMWorX collect the call data and process it for each site. Multi-Site collects SMDR via polling, direct connection, or a combination of both.
Chapter 18 Call Accounting SQL Server licensing If you purchase SQL Server with AIMWorX, the licensing is provided in multiples of five Client Access Licenses (CALs). All AIMWorX Client/ Server versions include the first five CALs. Purchase additional CALs in multiples of five. You may also choose to license the SQL Server database in processor licenses. You purchase one processor license for each processor in the AIMWorX server and receive unlimited user login name assignments.
Chapter 18 Call Accounting Configurations Standalone This allows the user to only access the AIMWorX applications from the server on which they are installed (Network Printers and email can still be used - Also the freely licensable Alarm Clients can still be used from Network PCs). This includes the AIMWorX Program Disk (1 CD) and the AIMWorX Database Disk (1 CD). The AIMWorX Database Disk provides Microsoft SQL 2000 both Personal and Standard Editions.
Chapter 18 Call Accounting Corporate tier The Corporate tier manages up to 5,000 extensions or users. It can be installed as a standalone system or in a client/server environment and works with the UNIVERGE NEAX 2000 switch family, the UNIVERGE NEAX 2400 switch family, and some non-NEC switches for SMDR collection only. This system supports all AIMWorX features and modules. Enterprise tier The Enterprise tier handles up to 65,000 extensions or users. It must be installed in client/server format.
Chapter 18 Call Accounting Work Order should have these three modules at a minimum to work: NEAX SPE Asset Manager Billing Manager Work Order will best enhance your system’s capabilities when combined with these modules: Trouble Ticket Auth Code Manger 9-1-1 SPE Cable Manger 9-1-1 OSN Voice Mail SPE Interactive Directory 9-1-1 SPE 9-1-1 SPE is a module that lets you download specific user location information directly to the phone company’s ALI system.
Chapter 18 Call Accounting Bill Reconciler Bill Reconciler compares monthly billing statements from the telephone service carrier to CDR generated by AIMWorX. You can also save the results from this comparison and create reports using this cost, your cost, or the billed cost, or the differences between them. Cable Manager Cable Manager lets you maintain information on the cable and wire layout of your facility.
Chapter 18 Call Accounting Trouble Ticket Trouble Ticket simplifies the trouble reporting, resolution, and tracking process. It lets you see a database of telecom problems and their associated solutions with a simple character search. Suggest simple solutions over the phone or create work orders, on the same screen, for the more involved problems. Voice Mail SPE Voice Mail SPE is an AIMWorX module that lets you program the voice mail system from a tab on the AIMWorX Manager user’s screen.
Chapter 19 Voice Messaging Systems Voice Mail Integration Voice mail allows callers to leave a recorded message, in their own voice and exact words, for another individual or group of individuals. With a voice mail application, people can communicate precisely and personally without having to be on the same telephone line at the same time. Voice mail applications allow communication to take place without endless games of telephone tag.
Chapter 19 Voice Messaging Systems Service Conditions 1. The system transfers only DTMF signals to the connected VMS. It cannot transfer dial pulses to the system. 2. Messages can be retrieved from any Multiline Terminal, DTMF telephone, or the Attendant Console, but not from DP telephones. 3. When the calling party is connected to the Voice Mail System, only DTMF signals can be sent to the VMS for registering a message. DP telephones cannot be used. 4.
Chapter 19 Voice Messaging Systems 9. Multiple Call Forwarding: When the final destination for any combination of Multiple Call Forwarding is the VMS, calls can be transferred to the VMS. The first forwarded station's number is sent to the VMS. For example, a call is received by Station A, which is forwarded to Station-B, which is forwarded to Station-C, which is forwarded to VMS. The number of Station-A is sent to the VMS. 10.
Chapter 19 Voice Messaging Systems MCI Service Conditions 1. The UCD or Station Hunting feature is usually provided with the VMS station. 2. One RS-232C port on the MP card or the Application Processor (AP00) is required to make a data link with a customer supplied VMS. 3. Messages can be retrieved from any Multiline Terminal, DTMF telephone, or the Attendant Console, but not from DP telephones. 4. The MCI is available to a direct call or a forwarded call from a station/trunk/Attendant to the VMS.
Chapter 19 Voice Messaging Systems NEAXMail AD-120 The NEAXMail AD-120 Product offers the following two choices for system configuration: Voice Mail Only - provides voice mail only services. Voice mail only systems are shipped with all software preloaded. Unified Messaging - provides full voice messaging capabilities plus an unlimited seat license for the View Mail for Outlook (VMO) Unified Messaging client software. Third Party Fax Integration and Text-to-Speech are available as optional components.
Chapter 19 Voice Messaging Systems Voice Cards Voice boards must be purchased for all NEAXMail AD-120 orders. Note: Systems 4 to 20 ports require a minimum of 2GB RAM, 24 ports to 32 require a minimum of 3GB RAM, above 32 ports require 4GB RAM. Systems above 48 ports require dual processors. Systems with 32 ports or higher must also purchase the proper quantity of SQL Standard Server 2000 Runtime Edition.
Chapter 19 Voice Messaging Systems Third Party Software Description AD-120 Third-Party S/W (Win2003 + PCAnywhere) SQL Server Standard 2000 Runtime Edition (per CPU) If you wish to purchase the Windows 2003 operating system software package for a new system order from NEC, you MUST also purchase a Level I or II platform. Windows 2003 is installed on AD-120 voice mail only platforms. If you elect to purchase only the AD120 software license and supply your own platform, you must provide Windows software.
Chapter 19 Voice Messaging Systems Description AD120, Level I, Dell GX280 Dell Level II PE2800 Level II Tower Dell Level II, 6 Drive RAID Array, (PE2800 only) Option Dell Level II Rack Mount Kit (PE 2800 only) Secondary CPU (Dell Level II PE2800, Xeon 2.8GHz) CPU Option (Dell Level II PE2800, Xeon 3.
Chapter 19 Voice Messaging Systems Description AD120 Dual Integration (IP + PBX) AD120 SMDI Serial Integration AD120 Enhanced NEAX OAI Integration AD120 Load Balancing Platform Specifications NEAXMail AD-120 Specifications Platform Level Dell Level I Dell Level II (PE2800) CPU Type/Speed Pentium 4 2.8Ghz Xeon 2.8Ghz Dual CPU’s N/A Optional (2.8 or 3.6Hz) MB RAM Installed 2GB 2GB PCI Slots 3 (all 5-Volt) 5 (one 5-Volt & Four 3.
Chapter 19 Voice Messaging Systems NEAXMail AD-64 The NEAXMail AD-64 voice/unified messaging system offers a powerful centralized message solution to meet the communications needs of your business. You can manage your communications over the telephone or from your personal computer (PC) using the Microsoft® Outlook®, Lotus® Notes®, and GroupWise® Inbox.
Chapter 19 Voice Messaging Systems Level I/Level II Platform Specifications Level I/Level II Specifications Platform Level CPU Type/Speed Dual CPUs RAM Installed (max) PCI Slots (voltage) Chassis Style Rack-Mount Cabinet Color Max. Voice Port Capacity Note Storage Hours Hard Disk Drive Size RAID Array Drive Tape Backup Redundant Power Supplies Max. Wattage Level I (Dell GX280) Pentium 4 2.8GHz N/A 512GB (4GB) 3 slots total – all are PCI (5Volt) Mini-Tower Level II (Dell PE2800) Xeon 2.
Chapter 19 Voice Messaging Systems Additional Hardware Components Expansion Chassis Available in a 7-slot PCI form factor, the Expansion Chassis provide additional card slots for voice or fax cards. Note: The Expansion Chassis can be added to any NEC-provided platform. NEC Associate assumes all responsibility of PCI Expansion Chassis compatibility with all other “Associate-provided” hardware. Up to two expansion chassis may be connected to a Level II (or equivalent) server platform.
Chapter 19 Voice Messaging Systems Unified Messaging A NEAXMail AD-64 Port Software License includes 25 seats of ViewMail/ViewMail for Microsoft Messaging/ViewMail for Lotus Notes/ViewMail for GroupWise and 25 seats of ViewCall Plus. Additional seats of these applications may be purchased in 5, 50 or unlimited bundles. The Unlimited package provides up to 1,250 simultaneous sessions of ViewMail/VMM/VML and ViewCall Plus. ViewCall Plus requires either TAPI or TSAPI services for enhanced mode options.
Chapter 19 Voice Messaging Systems Guests A guest is a person who is hosted by a particular subscriber and given a “guest mailbox.” Guest privileges allow a person to communicate with their host subscriber through voice messages. Hacker Prevention Features are as follows: Mandate a default password on each new box so they are not left “unprotected”. Allow system administrators to change the default security code via the administration console.
Chapter 19 Voice Messaging Systems Private Distribution Lists. Subscribers may have an unlimited number of private distribution lists with an unlimited number of members per list. Only subscribers may send a message to their private lists. Private Distribution Lists are configured with one of two delivery methods: Broadcast Delivery. All members of the list hear the message when they listen to their messages Dispatch Delivery. Only the first list member to listen to a message receives it.
Chapter 19 Voice Messaging Systems Directory listing. Subscribers control whether they want to be listed in the automated attendant directory (see automated attendant features). Subscribers record and spell their name for the directory. Personal greetings. Subscribers record their individual personal greetings. Callers hear the greeting before they are given an opportunity to leave a message.
Chapter 19 Voice Messaging Systems Automated Attendant NEAXMail AD-64 acts as an electronic receptionist, answering and routing incoming calls automatically. Callers hear an opening greeting that gives instructions, information, and options. Using the automated attendant, callers can reach a subscriber directly by dialing the extension number during the opening greeting. The attendant can answer several calls at the same time.
Chapter 19 Voice Messaging Systems Opening greeting NEAXMail AD-64 plays a pre-recorded greeting to callers when it answers a call. The system manager usually records the opening greeting. The greeting typically includes the organization’s name; how to reach an extension, operator, and directory; how to send a fax, etc. During the greeting, callers can enter extension numbers, access the directory, or hold for assistance. Operator assistance Outside callers can press “0” for assistance at any time.
Chapter 19 Voice Messaging Systems Record/Edit From a PC or a telephone, subscribers can record their directory name and record and edit their personal greetings, which the NEAXMail AD- 64 plays to incoming callers. Administer private distribution list (groups) - subscribers oversee their private distribution lists, adding or deleting recipients as necessary. Change directory listing status - individual subscribers can control whether or not they want to be listed in the directory.
Chapter 19 Voice Messaging Systems Live Record. The feature allows the subscriber to record their telephone conversation and save them as voice messages in their mailbox. Live Record is available on Dterm sets with a properly configured feature button. A programmable “recording beep tone” may be configured where required by law. Constant Message Count. Allows Dterm display set users to see messaging information on their LCD.
Chapter 19 Voice Messaging Systems is accessible via an IP connection, making system administrators more efficient when managing the NEAXMail AD-64 system. Status Monitor The Status Monitor utility monitors the voice messaging system as it answers and routes calls and it dials phone numbers to deliver messages or turn on message waiting indicators. The Status Monitor utility displays any error messages for ports.
Chapter 19 Voice Messaging Systems Call log The call log provides a record of every call NEAXMail AD-64 answers, dials, or transfers. The call log can be run for the entire system or an individual subscriber. Error log The error log lists system errors. The report lists each error code, the port on which the error occurred, and the date and time the error occurred. This report can be used to diagnose and solve system problems.
Chapter 19 Voice Messaging Systems immediately to any part of the message. Using the mouse you can redirect a message to any subscriber, including groups of subscribers. You can also redirect voice over the Internet. ViewMail will save voice messages as WAV files when you attach them to an e-mail message. ViewMail for Microsoft Messaging/Lotus Notes/GroupWise can be used on Windows 98, NT 4.0, 2000, and XP using Outlook 98, 2000, and 2002.
Chapter 19 Voice Messaging Systems NEAXMail IM-16 LX An enhanced integrated messaging solution; the NEAXMail® IM-16LX is the next generation of internal card-based, voicemail/unified messaging system. It delivers scalable port and message storage capacities with all the features you’ve come to expect from the most advanced NEC voice messaging products. Designed specifically for the NEAX® 2000 IPS, the internal card set also offers reliability, space and cost-saving advantages.
Chapter 19 Voice Messaging Systems Digital integration enables feature options such as Soft key Navigation, Constant Message Count, Live Record, Live Monitor and Mailbox Manager. Soft key Navigation allows you to navigate your Dterm® Series E, I or Dterm IP phone, as well as your NEAXMail IM-16LX voice mail menu options using the LCD screen. Constant Message Count gives you an accurate count of your new or old messages on the LCD screen.
Chapter 19 Voice Messaging Systems Urgent Message Count Date and Time Stamp Single Digit Dialing Subscriber Self Enrollment Special Delivery Options (Future, Urgent, Return Receipt) Speed Keys for single button access to functions Multiple Personalized Greetings Message Editing Message Rewind, Pause and Fast Forward Message Waiting Lamp Notification Out dial Notification to Pager Cascade Notification Cut-through-paging Message Volume Control Subscriber Controlled Groups Message Cancel and Redirect Trunk Ma
Chapter 20 System Documentation NEC offers a full complement of documents for the UNIVERGE NEAX 2000 IPS product line. Technical documentation is available on Compact Disk (CD ROM) or on the WEB through NTAC On-Line (http://www.ilibrary.com/cng/docs.nsf). This section lists all documents included on the Compact Disk (CD ROM).
