Electronics America Network Router User Manual

Chapter 7 Attendant Answering Position
Page 7-4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide
Issue 6
Functions and use of Keys and Lamp Indications
Location
Number
Key or Lamp
Designation
Full
Name
Basic
/Option
Key/Lamp Function
1 L1-L6 Loop Basic Key
The attendant answers the call associated to
the particular loops. Loop keys are usually
used to reenter to held calls, answer
automatic recalls.
2 L1A-L6A
Loop Lamp
A
Basic
Lamp
(one per loop)
Steady green lamp indicates attendant
connected to the loop, or called station has
answered. Flashing green lamp indicates call
waiting to be answered. Steady red lamp
indicates call party busy. Flashing red lamp
indicates call held at the console.
3 L1B-L6B
Loop Lamp
B
Basic
Lamp
(one per loop)
Flashing red lamp indicates automatic recall
has been activated.
4 Push-button Dial
Push-button
Dial
Basic Key
Allows the attendant to:
 Process incoming calls
 Originate calls
 Activate various service features
5 SRC Source Basic Key & Lamp
Allows the attendant to speak with the calling
party. The associated lamp lights when the
attendant is connected. The source
trunk/station number will be shown in the
number display field.
6 DEST Destination Basic Key & Lamp
Allows the attendant to speak with the called
party. The associated lamp lights when the
attendant is connected. The destination
station/trunk number will be shown in the
number display field.
7 Talk Talk Basic Key
Allows the attendant to join in a three-way
conference with the calling and called parties.
When connection is established, both SRC
and DEST lamps will light.
8 Cancel Cancel Basic Key
Allows the attendant to:
 Disconnect the calling (source) or called
party (destination) from the loop.
 Disconnect an outgoing trunk or tone
seized by the attendant.
 Disconnect the station recalling attendant
for transfer assistance.
9 Hold Hold Basic Key
Allows the attendant to hold a call at the
console and/or to activate it to serial call
state.
10 Release Release Basic Key
Allows the attendant to release from an
established connection freeing the console for
processing of new calls.
11 Answer Answer Basic Key & Lamp
Allows the attendant to answer incoming
calls in the order in which they arrive at the
console.
12 Start Start Basic Key & Lamp
Allows the attendant to extend an outgoing
call to a station. Completion of outgoing
pulse will be recognized.