di git al t e le ph o n e u se r guide
Xen Digital Telephones 9 1 6 10 2 5 3 1 9 4 Xen Talk 8 line non display 7 6 10 11 2 5 1 3 11 9 7 4 6 Xen Exec 16 line display 10 2 8 4 3 5 Xen Professional 16 line display with 16 DSS/BLF One Touch Keys 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
Table of Contents General Information Answering Calls Pages 2 & 3 Making Calls Microphone Control Handsfree Calls Placing a call on Hold Pages 4 - 5 Transferring Calls Conference Call Park - System Station Busy/No Answer Options Pages 6 - 7 Outside Call Dialling Options Pages 8 - 9 Call Pickup Paging Background Music Call Forwarding Pages 10 - 11 Call Forwarding Destination Customised Message Station Outgoing Lockout Account Code Entry Account Code Forced/Verified Pages 12 - 13 DISA Password ACD
General Information The following should be considered when reviewing this User Guide: Instructions are provided for the Xen digital telephones (DTU-type). When using a Ranger Series digital telephone (ETU-type), note that ANS=Answer, TRF=Transfer, SPKR=Speaker, CNF=Conf, FNC=Feature, LNR/SPD=Redial.
Answering Calls Ringing Calls Lift Handset Converse Note: When assigned the delayed ringing feature, incoming calls will first ring at a primary station. If the call is unanswered after a preprogrammed time interval, calls will also ring at the assigned secondary station. Ringing Calls To A Call Arrival Key Lift handset Converse Note 1: A Call Arrival key must be assigned to appear and ring at a Line Key/Feature Access Key. Note 2: A Call Appearance key must be available to answer an incoming outside call.
Making Calls Internal Calls Lift handset Dial station number or “9” for the attendant (or reception) OR press Feature Access Key or One Touch Key programmed for Direct Station Selection Voice announce after tone burst or wait for ringing call to be answered. Note 1: When calling a digital telephone, dialling 1 after the station number will change ringing to voice or voice to ringing. Note 2: To directly access a personal voice mailbox on the Xen Mail system, dial 7 after dialling the station number.
Press the UP or DOWN softkey ( ), repeatedly until the desired name/number is displayed.
Placing A Call On Hold (Continued) Exclusive Hold With a call in progress: Press Feature Press Hold Note 1: To retrieve a held call, press the flashing Line Key, Call Appearance Key or Conf key (for internal calls). Note 2: Call on Non-Exclusive Hold can be retrieved from any digital telephone with the held line appearance or Call Appearance key. Note 3: After a preprogrammed time, the held call will recall to the originating station.
Call Park - System Set With a call in progress Press Transfer Dial Call Park Set code 4 Dial Call Park location 0-9 Replace handset * Retrieve From any station Lift handset Dial Call Park Retrieval code 4 # Dial Call Park Location 0-9 Converse Note: If the dialled Call Park location is busy, dial another Call Park location (0-9).
Station Busy/No Answer Options (Continued) Step Call When calling a busy telephone Dial 2 to advance to the next station number in that 10’s group Voice Over Originate When calling a busy telephone: Dial Voice Over code 6 Announce message Answer With a call in progress: Receive Voice Over announcement Press Hold Converse with Voice Over originator Press Answer key to alternate between parties Whisper Page With a call in progress: Receive Voice Over announcement Press Feature Dial 65 Converse with Voice Ov
Outside Call Dialling Options (Continued) Store & Repeat Store With an outside call in progress: Press Feature Dial 7 Dial new phone number to be stored Press Feature Complete conversation and replace handset Repeat Lift handset Press Redial Dial ; stored number is dialled * Note: Store & Repeat and Save & Repeat features cannot be used simultaneously.
Call Pick Up Call Pick Up System Call Pick Up Direct Upon hearing ringing at another telephone: Lift handset Dial Call Pickup code: -All Calls -Outside Line -Night Call Pickup Converse Upon hearing ringing or voice announcement at another telephone: Lift handset Dial Call Pickup Direct code 67 Dial station number of the telephone to be answered Converse 68 6 69 * Paging Lift handset Dial paging code: Internal -All zones -Zone A -Zone B -Zone C 51 52 53 54 External -All int. & ext.
Call Forward All Calls (CF/A) Do Not Disturb (DND) Set Press Feature Dial Call Forward All/DND set code 60 Select operation -DND: Press Feature -Call Forward All: Dial destination station number or voice mail and press Feature Cancel Press Feature Dial Call Forward All/DND cancel code 69 Press Feature Note 1: The Feature LED will flash intermittently when your telephone is in Call Forward/DND. Note 2: While set, Call Forward All will override Call Forward Busy/No Answer setting.
Call Forward Destination From Destination Station Set Press Speaker Dial Call Forward All Destination set code 47 Dial your station number Dial destination station number or voice mail Press Speaker Cancel Press Speaker Dial Call Forward All Destination cancel code 48 Dial your station number Press Speaker Customised Message From display telephone: Press Feature Dial Customised Message code 70 Dial to scroll through messages Dial # to select messages Dial return date and time if required (Month/Day, Hour/
Set/Cancel Station Outgoing Lockout Press Speaker Dial Station Lockout -Set code _____ -Cancel code _____ Dial Lockout code Press Speaker Account Code Entry With an outside call in progress With an outside call on hold: Press Feature Dial Account Code Entry Dial 66 Code_____ Dial Account Code Dial Account Code (16 digits maximum) (16 digits maximum) Press Feature Retrieve held call Note 1: The outside party will not hear digits being dialled.
DISA Password Setting Your DISA Password Lift handset Dial DISA Password set access code___ Dial your DISA ID code____ Dial your current DISA password___ default 0000000000 (10 zeros) Dial your new DISA password___ Replace handset Note 1: Password may be a maximum of 10 digits. If the new password is less than 10 digits, replace the handset to enter. Note 2: It is recommended that your DISA password be 10 digits and be changed frequently to prevent unauthorised use.
Volume Control Off-Hook Ringing Ringing Volume Volume Lift handset Dial 60 Dial Off-Hook Ringing Volume code 1 Press or to set level Replace handset Press Speaker Dial 60 Dial Ringing Volume code 1 Press or to set level Press Speaker Note 1: Press or during audible telephone activity to adjust handset or speaker volume. Note 2: When the telephone is idle, or is used to adjust display contrast.
Feature Access Keys Station Speed Dial (Outside Numbers) Press Feature Press Redial Press Feature Access Key to be programmed Dial 0 Dial trunk access code i.
Character Entry Codes Character Code Character Code Character Code Blank ! || # $ % & ' ( ) * + , / 0 1 2 3 4 5 6 7 8 9 : ; < = < ? 032 033 034 035 036 037 038 039 040 041 042 043 044 045 046 047 048 049 050 051 052 053 054 055 056 057 058 059 060 061 062 063 @ A B C D E F G H I J K L M N O P Q R S T U V W X Y Z [ ¥ ] ^ _ 064 065 066 067 068 069 070 071 072 073 074 075 076 077 078 079 080 081 082 083 084 085 086 087 088 089 090 091 092 093 094 095 \ a b c d e f g h i j k l m n o p q r s t u v w x
Quick Entry Guide For Programming Feature Access Keys and One Touch Keys Feature Press Microphone On/Off #➤1 Call Forward All Set # ➤ 60 ➤ Dial destination ➤ Answer ➤ Feature (FNC) ➤ Feature (FNC) Do Not Disturb - Set # ➤ 60 ➤ Answer ➤ Feature (FNC) ➤ Feature (FNC) Call Forward All/DND - Cancel # ➤ 69 ➤ Answer ➤ Feature (FNC) ➤ Feature (FNC) Save & Repeat - Set #➤9 Store & Repeat - Set #➤7 Whisper Page # ➤ 65 Quick Transfer To Voice Mail # ➤ 86 Background Music # ➤ 26 Voice Over Originat
Quick Reference Guide Outside Calling Outside Call Last CO/PBX number redial Speed Dial Save/Store & Repeat - Access Trunk Queue Automatic Redial Dial 0 ➤ Dial Telephone Number Redial ➤ Dial # Redial ➤ Dial 00-99 Redial ➤ Dial Receive Trunk Busy Indication ➤ Dial 78 Receive busy ➤ Speaker ➤ Replace Handset ➤ Feature ➤ Redial * Internal Calling Station Call Automatic Callback Callback Request Tone Override Voice Over Originate Quick Transfer To Voice Mail Dial Station Number or DSS key Reach Busy Station
Notes 20
Notes 21
This material contained herein is subject to change without prior notice at the sole discretion of NEC Australia Pty Ltd. VERSION 1 5/99 DOCUMENT NO.
