Warranty

IMPORTANT NOTICE: Read this entire Rockwood Retaining Walls, Inc.
(“Rockwood”) Limited Warranty and Limitation of Liability (“Limited War-
ranty”). While your Necessories Kit has been designed for ease of instal-
lation, it is important that it be properly installed and maintained in order
for it to function successfully throughout the duration of this Limited War-
ranty. Your Necessories Kit comes packaged with assembly instructions.
If you cannot locate the installation instructions, please contact us for an-
other copy. It is also important for you or your installer to carefully re-
view all pertinent technical information, as it is your responsibility or that
of your installer or designer to provide any appropriate soil testing or soil
preparation to insure a safe and functional application. Please visit
www.rockwoodwalls.com for pertinent product information and installa-
tion guides.
LIMITED WARRANTY FOR NECESSORIES KITS
If you purchased a Necessories Kit and installed it in the United States,
Rockwood warrants your Necessories Kit is free from defects in materials
for a period of one year from the date we shipped the kit to the original
purchaser. If Rockwood is given Prompt Notice, as defined in this Lim-
ited Warranty, it will replace the defective component at no cost to you.
Replacement will consist of shipping the replacement component to your
home or business. You are responsible for installing the replacement
component. Kit components specifically addressed in the following
paragraph also are subject to this limited one-year warranty against de-
fects in materials. In some cases we may not be able to offer an identical
replacement component. In these cases, we will supply a component of
similar design and function. Natural components such as stone, block or
brick may vary in color and texture and we cannot guarantee the replace-
ment will match the color and texture of your original component.
COMPONENTS OF YOUR NECESSORIES KIT THAT ARE SUBJECT TO
SEPARATE MANUFACTURER WARRANTIES
Your Necessories Kit consists of a number of superior-quality compo-
nents from a number of our trusted partners and other quality manufac-
turers. Depending upon your particular Necessories Kit, these separately
warranted components may include: (1) pre-cut block, (2) pavers, bricks
and edgers, (3) mantles, tops and caps, (4) steel wood-burning inserts,
chimneys and access doors, (5) grills, (6) water pumps, (7) steel spill-
ways, (8) steel rings, cooking grates, spark screens and ring caps, (9)
light kits, gas log sets, grill covers, cooking grates, and (10) glass kits and
glass block. To the extent these fine components are covered by sepa-
rate manufacturer warranties and we are able to transfer the applicable
warranties to you, we do so by way of this Limited Warranty. However,
some of the warranties applicable to the components of your Kit may not
be transferrable, and, in which case, if we can make the claim on your
behalf, we will do so if you follow the claim procedures set forth in this
Limited Warranty. The extent of our obligation under this paragraph,
however, is to make the warranty claim on your behalf to the extent that
we can. It is up to the component manufacturer to respond under its
warranty.
LIMITATION OF LIABILITY
This limited warranty sets forth the maximum liability for sale, distribu-
tion or use of your Necessories Kit. IN NO EVENT (INCLUDING WHERE
THIS LIMITED WARRANTY IS DEEMED NOT TO APPLY TO THE SALE OF
PRODUCT IN QUESTION) SHALL ROCKWOOD OR ANY OF ITS DISTRIB-
UTORS BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPE-
CIAL DAMAGES RESULTING FROM THE SALE, INSTALLATION OR USE
OF YOUR NECESSORIES KIT. Some states do not allow the exclusion or
limitation of incidental or consequential damages for consumers, so the
above limitation or exclusion may not apply to you.
LIMITATION OF WARRANTY
ROCKWOOD MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING ANY IMPLIED WARRANTIES FOR MERCHANTABILITY, FIT-
NESS FOR A PARTICULAR PURPOSE, OR OTHERWISE.
DISCLAIMER – WHAT THIS LIMITED WARRANTY DOES NOT COVER
Rockwood is not responsible for or makes no warranty as to:
1. Product failure, loss or damage due to:
• Normal wear and tear;
• Damage due to improper handling and repeated or extended contact
with chemicals, such as deicers;
• Products improperly installed or maintained;
• Acts of God;
• Structural settlement, movement or vibration;
• Products that have not been paid for in full.
2. Minor imperfections
• Minor imperfections that do not affect the product’s structural integrity;
• Variations in product texture or color.
• Efflorescence;
• Minor imperfections in shape, appearance, or dimensions covered by
ASTM C1372.
CONDITIONS OF WARRANTY – WHAT YOU MUST DO TO RECOVER
UNDER THIS LIMITED WARRANTY
Prompt Notice of Defect:
Within the warranty period, you must promptly, and in no case more
than sixty (60) days after any defect of other basis of a claim covered by
this Limited Warranty is discovered or should have been discovered, no-
tify Rockwood of the defect.
LIMITED WARRANTY CLAIM PROCEDURE
Claims under this Limited Warranty may be made in writing to:
Rockwood Retaining Walls, Inc.
325 Alliance Place N.E.
Rochester, MN, 55906
Claims should include the following information:
1. Claimant’s name, address, and phone number and the installation ad-
dress (if different);
2. A description of the product, purchase price, date and location of pur-
chase, and copies of invoices, if available;
3. A description of the defect(s) (photos are required); and
4. A brief summary of attempts made to address the concerns.
Claims can be submitted at: www.outdoorlivingkits.com/warranty.htm
NO STATEMENT OF USEFUL LIFE
This Limited Warranty is not a statement of the useful life of any Rock-
wood products.
dms.us.51825814.02
R
OCKWOOD RETAINING WALLS, INC.
NECESSORIES KITS FOR OUTDOOR LIVING
LIMITED WARRANTY
Congratulations on choosing a “Necessories Kit.” These superior-quality
outdoor living kits have been designed to give you years of enjoyment and comfort.