User Manual
Table Of Contents
- Introduction:
- Product overview
- Preparing the installation
- Executing the installation
- Configuring the installation
- Integrating the installation with other systems
- Servicing the installation
- Troubleshooting
- Regulatory information
- About Nedap
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Device Management
All the Renos-based products can be connected to the Nedap Device Management Service. This service
provides:
Monitoring. Critical system parameters are monitored 24/7. As soon as something is wrong with the
system, an alert is generated to the supporting partner.
Remote log-in. Via the Device Management portal it is possible for an authorized Nedap-certified
engineer to access the user interface of the system to make changes to the configuration or access
system logs.
Remote Firmware update. It is possible to install new firmware releases remotely.
To use Device Management, please make sure that the following firewall ports are opened before installation:
TCP port 443 outgoing to *.nedapretail.com
This can be verified by connecting your laptop to the customer network, open your browser and navigate to
. You should see a special page there.https://api.nedapretail.com
It is also possible to do this via an HTTPS proxy, however, the remote log-in feature is not available then.
For more details, please see the Knowledge Base article on Device Management.
If Device Management is available at a certain site, it is possible to pre-configure a system, such that
the field engineer will have an easier job. For more information, please refer to the Knowledge Base
article on Pre-configuration.