User Manual

Page of 49 55 Manual FLR-line
1.
Configuration
Symptom Cause Solution
It is not possible to access the
configuration web interface.
Renos unit has not started yet
Verify the green "firmware running" LED on
the Renos unit (6). If this LED is not on, verify
the system has power or wait five minutes and
try again.
Mini USB cable not attached to Renos unit and
laptop
Attach cable to Renos unit and laptop.
Driver not installed
On Windows 7 and older you manually need
to install a driver to support Renos.
I have put a system together,
but I only see a part of all units
during the hardware discovery.
During configuration, the WAN access port will
be ‘closed’ for internal network traffic. If you
combine two systems later on, this needs to be
re-openend.
Do a factory reset on the unit that was
previously used as WAN entry point.
If that doesn't work, do a factory reset on all
units.
There is a cabling error.
Please check all Ethernet cabling with an
Ethernet cable tester.
Not all Power Inserters are powered, or some
Renos units are not fully started.
Verify the green "firmware running" LED on
the Renos unit (6). If this LED is not on, verify
the system has power or wait five minutes and
try again.
There is a firmware failure,
indicated by the fact that all
three LEDs 4, 5 and 6 are off on
the Renos unit.
Something might has gone wrong with a
firmware update.
Use the 'local - single' unit firmware update
mechanism to restore the unit.
I have configured RFID, but it
detects labels outside the aisle,
not inside.
Gates are positioned the wrong way.
Check the "Orientation of products" section in
the manual and correct the orientation of the
gates.
RF technology issues
When there are issues with RF technology during the configuration (the gates show as orange or red in the
wizard), please follow the following steps:
Check the parameters in the RF Advanced Config of the configuration wizard, RF gate performance
section. Probably one of those parameters is red or orange.