User Manual

Trouble shooting en
35
3Trouble shooting
Trouble shooting If a fault occurs, there is often a simple explanation.
Before calling the after-sales service, please refer to the
fault table and attempt to correct the fault yourself.
Tip: If a meal does not turn out exactly as you wanted,
refer to the "Tested for you in our cooking studio"
section.Here, you will find plenty of cooking tips and
notes.
:Warning
Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out and damaged power cables replaced by
one of our trained after-sales technicians. If the
appliance is defective, unplug the appliance from the
mains or switch off the circuit breaker in the fuse box.
Contact the after-sales service.
Fault table
:Warning
Risk of electric shock!
■ Work on the appliance electronics may only be
performed by a specialist.
■ Always disconnect the appliance from the power
supply when work is carried out on the electronics.
Switch off the circuit breaker or remove the fuse
from your household fuse box.
Fault Possible cause Notes/remedy
The appliance does not work The plug is not plugged into the mains Connect the appliance to the power supply
Power cut Check whether other kitchen appliances are working
The circuit breaker is faulty Check in the fuse box to make sure that the fuse for
the appliance is OK
Operations with steam or descaling
do not start or do not continue
Water tank empty Refill water tank
The panel is open Close the panel
Descaling locks operations with steam Carry out descaling
Faulty sensor Call the after-sales service
The Neff Light reflector in the appli-
ance door is discoloured
This is a normal occurrence as a result of high tem-
peratures
Not possible
After switching on an operating mode,
a message is shown on the display
which indicates that the temperature
is too high
The appliance has not cooled down sufficiently Allow the appliance to cool down and switch the oper-
ating mode on again
The appliance prompts you to descale The power supply was interrupted or the appliance
was switched off during the descaling process
Continue the descaling process after switching the
appliance on again
The appliance prompts you to descale
without the counter appearing before-
hand
The set water hardness range is too low Carry out descaling
Check the set water hardness range and adjust it, if
necessary
Buttons flash Normal occurrence caused by condensation behind
the control panel
As soon as the condensation has evaporated, the but-
tons no longer flash
Cooked dishes turn out too moist or
too dry when cooking with steam-
assisted applications
The wrong steam intensity was selected Select a higher or lower steam intensity
The message "Tank empty" appears,
even though the water tank is filled
The panel is open Close the panel
Faulty sensor Call the after-sales service
Steam escapes from the ventilation
slots during cooking
Normal procedure Not possible