User's Manual

12
prohibited.The adapter shall be installed near the equipment and shall be easily
accessible. This charger is for indoor use only.
Troubleshooting....................
Before contacting the service centre, you are advised to follow the instructions
below:
• You are advised to fully charge the battery for optimal operation.
• Avoid storing large amounts of data in your phone as this may affect its
performance.
My phone is frozen or cannot switch on
• Check the battery contacts, remove and reinstall your battery, then turn your
phone on.
• Check the battery power level, charge for at least 20 minutes. My phone has
not responded for several minutes
• Remove and re-install the battery, then restart the phone.My phone turns off
by itself
• Check that your screen is locked when you are not using your phone, and make
sure the Power key is not mis-contacted due to unlocked screen.
• Check the battery charge level.
• If it still does not work, please use User Data Format to reset the phone.
My phone cannot charge properly
• Make sure you are using a battery and the charger from the box.
• Make sure your battery is inserted properly and clean the battery .
• Make sure that your battery is not completely discharged; if the attery power is
empty for a long time, it may take around 20 minutes to display the battery
charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C to +40°C).
• When abroad, check that the voltage input is compatible. My phone cannot
connect to a network or “No service” is displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is overloaded. My phone cannot
connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one printed on
your warranty card or box.
• Make sure that the internet access service of your SIM card is available.
• Check your phone's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location. Invalid SIM card
• Make sure the SIM card has been correctly inserted (see “Inserting or removing
the SIM card”).