Instruction Manual

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12 
Troubleshooting
Issue PossibleCause Solution
NoPowertotheUnit A. NoPowertotheUnit A. Makesuretheunit’spowercordispluggedin.
KettleDoesNotHeat A. PowertotheKettle A. Makesurekettlelead‐incordispluggedinand
twistedtolockintothekettlereceptacle.
B. KettleHeatSwitch B. Haveaqualifiedservicepersoncheckthe
voltagetoandfromtheKettleHeatSwitch;if
switchisdefective,replaceit.
C. HeatingElement C. Heatingelementinthekettlema
y
beburned
out.Checkwithaqualifiedservicepersonfor
inspection/repair.
LongPoppingCycles
(Longerthan4minutesfor
SaltPopcorn)
A. LowVoltage A. Ifthemachineisoperatedonlowvoltage,this
couldcausethekettlenottoreachtheproper
operatingtemperature.Checkwithaqualified
electrician.
B. InadequateSupplyLines B. Inadequatelysizedelectricalsupplylines or
useofextensioncord,inadditiontobeinga
firehazard,wouldalsopreventthekettlefrom
reachingtheproperoperatingtemperature.
Checkwithaqualifiedelectrician.
C. InferiorCorn C. Inferiorqualitycornwouldresultinlonger
poppingcycles.Useonlytopqualityhybrid
popcornfromreputablesuppliers.Eventhen,
ifyouletyourcornpickupmoistureordry
out,yourpoppingcycleswillbeslow.
KettleAgitatorShaftnot
Rotating
Ifthekettleagitatorshaftis
notrotating,DONOTpop
corn.
A. KettleMotorSwitch A. MakesuretheKettleMotorSwitchisON.Ifthe
switchisON,andtheshaftisnotrotating,the
switchormotormaybefaulty,contact
qualifiedservicepersonnelfor
inspection/repair.
B. KettleAgitatorShaft/Stir
Bladenotrotating.(Unit
mustbeOFF,unplugged
andcoolpriorto
checkingoradjusting
theagitatorassembly.)
B. KettleswithaFLOATINGStirRod – liftthe
agitatorweightandchecktheclearance
betweentheshaftandthekettlebottom;it
shouldbeaminimumof1/32”(thicknessofa
dime).
Tomakeshaftadjustments,referencethe
AgitatorSetCollarAdjustmentsection.