User's Manual

52
Your SiriusXM Sound Station has been designed and built to be trouble-free
but if you experience a problem, here’s some troubleshooting hints.
You can also call SiriusXM Customer Care at 866-635-2349.
If you see this on the screen: Try this:
Initializing Network
Connecting to <wireless
network>
Error loading menu
•The Sound Station is attempting to connect
to SiriusXM Internet Radio. If this message is
displayed more than one minute, make sure your
network is connected to the Internet.
To verify that you have an Internet connection,
refer to “Software Update” on page 50 and
follow the procedure. If you get the message No
Upgrade Available, or New version available,
then the Radio is connected to the Internet.
If you get the message, Login failed, then
you don’t have an Internet connection. Check
with your network administrator for Internet
connectivity on your network.
•Turn your Sound Station Off and On again.
Buffering •The Sound Station is loading the channel
information. If this message is displayed
for more than one minute, make sure your
connection to the Internet has not been
interrupted. See Connecting (previous
troubleshooting item) and verify your Internet
connection.
•Turn your Sound Station Off and On again.
Updating •Your Sound Station is installing a software
update. Do not turn the Sound Station off
or disconnect the power. Allow the software
update complete.
Troubleshooting