User Manual

78 NeoPoint 1600 User’s Guide
5
Prior to Cleaning
Always power off the NeoPoint prior to cleaning.
Avoid using harsh chemicals, strong detergents, and petroleum-based solvent
cleaners to clean your phone. (Some household cleaners may contain chemicals that
may damage your phone.)
Do not apply cleaning liquids directly to your phone.
Cleaning Your NeoPoint
Clean the external surfaces of your NeoPoint phone using a mild soap and water with
a clean, soft towel.
Use a paper towel to dry any remaining moisture.
Basic Troubleshooting Techniques
The following table describes possible problems:
Table 5-1 Basic Troubleshooting Techniques
Problem Action
Keys/Keypad Problems
Keypad appears to be
locked
• Ensure that the phone is not locked. If the
phone is locked, Unlock (Soft Key 1) will
be displayed. Unlock the phone. To
unlock the phone, refer to “Unlocking the
Phone” on page 52.
• Remove and reinstall the battery. Check
to see if the keypad is now unlocked.
Key is stuck/repeating key
• Inspect key and see if it is stuck/
misaligned under keypad housing. If so,
push key slightly toward opposite
direction to free key. If the problem
persists, try cleaning the phone. Refer to
“Cleaning Instructions” on page 77.