User Manual

Chapter 5: NeoPoint Care and Troubleshooting
NeoPoint 1600 User’s Guide 79
Flip Lever Problems
Phone fails to respond to
flip (answer or terminate a
call)
• Ensure Active Flip is On. Refer to
“Enabling/Disabling Active Flip” on page
71.
• Check flip button and ensure it is not
dirty, impeded, stuck, or broken.
• If dirty or stuck, clean with a clean, dry
cotton swab.
• If impeded, remove obstruction and
recheck.
• If flip button is broken, take phone to an
authorized NeoPoint service center.
Power/Battery Problems
Phone will not power ON
• Check battery and phone-to-battery
contacts.
• Ensure battery is charged and properly
inserted.
Difficult to connect to:
• Battery
• NeoPoint charger
• Hands-free Kit
• Vehicle/Power
Adapter
• Docking Station
Charging/connection light
will not illuminate
Prior to performing the following steps,
ensure that ALL power/battery is
disconnected/removed.
• Check connections. If contacts are dirty,
clean with a clean, dry cotton swab or an
eraser, replace/connect power/battery,
and recheck.
• Check the plug connection tabs/ears. If
broken, take phone to an authorized
NeoPoint service center.
Table 5-1 Basic Troubleshooting Techniques (Continued)
Problem Action