User's Guide

80 NeoPoint 1600 User’s Guide
5
Poor reception
• Ensure antenna is fully extended and not
broken.
• Check signal strength and battery power
level. If indoors, move closer to a
window.
LCD Problems
LCD transparent or too
dim
Go to Preferences/Display/Contrast, check
the LCD contrast setting; increase contrast
setting, if required. Refer to “Changing the
Display Contrast” on page 65.
LCD cracked or broken Take phone to an authorized NeoPoint
service center.
Audio Problems
Cannot hear ringer
• Ensure Mode is set to Normal (not in
Silent or PDA modes). Refer to
“Changing the Phone Mode” on page 52.
• Check ringer settings in Preferences/
Volume/Ringer. If ringer setting is OFF,
change to a higher setting. Refer to
“Changing the Volume Levels/Setting
Phone to Vibrate Mode” on page 63.
Cannot hear through ear
piece
• Check Incoming Mode is set to Voice (not
Data In or Fax In). Refer to “Changing
the Incoming Mode” on page 53.
• Check ear piece settings in Preferences/
Volume/Ear Piece. Refer to “Changing
the Volume Levels/Setting Phone to
Vibrate Mode” on page 63 .
• If Volume is set correctly, check if ear
hole is clogged. If clogged, clean ear hole
with a cotton swab.
Table 5-1 Basic Troubleshooting Techniques (Continued)
Problem Action