User's Manual

8/31/98 IGS Confidential 17
Preliminary
Draft
NeoPoint One-Year Limited Warranty
Innovative Global Solution, Inc. (“IGS”) warrants that this cellular phone (“Product”) is
free from defects in material and workmanship, according to the following terms and
conditions:
1. The limited warranty for the Product extends for ONE (1) year beginning on the
date of purchase of the Product.
2. The limited warranty extends only to the original consumer purchaser (“Consumer”)
of the Product and is not assignable or transferable to any subsequent purchaser/end
user.
3. The limited warranty extends only to Consumers who purchase the Product in the
United States.
4. During the limited warranty period, IGS will repair, or replace, at IGS’s option, any
defective parts, or any parts that will not properly operate for their intended use with
new or factory rebuilt replacement items. No charge will be made to the Consumer for
any such parts. IGS will also pay for the labor charges incurred by IGS in repairing or
replacing the defective parts. The external housing and cosmetic parts shall be free of
defects at the time of shipment and, therefore, shall not be covered under these
limited warranty terms.
5. Upon request from IGS, the Consumer must provide information to reasonably
prove the date of purchase.
6. The Consumer shall bear the cost of shipping the Product to the Customer Service
Department of IGS. IGS shall bear the cost of shipping the Product back to the
Consumer after the completion of service under this limited warranty.
7. The Consumer shall have no coverage or benefits under this limited warranty if any
of the following conditions are applicable:
a) The Product has been subject to abnormal use, abnormal conditions, improper
storage, exposure to moisture or dampness, unauthorized modifications,
unauthorized connections, unauthorized repair, misuse, neglect, abuse, accident,
alteration, improper installation, or other acts which are not the fault of IGS, including
damage caused by shipping and blown fuses.
b) The Customer Service Department at IGS was not notified by Consumer of the
alleged defect or malfunction of the Product during the applicable limited warranty
period.
c) The Product serial number plate or the accessory date code has been removed,
defaced, or altered.
d) The defect or damage was caused by the defective function of the cellular system,
or by inadequate signal reception by the external antenna.
8. If a problem develops during the limited warranty period, the Consumer should take
the following step-by-step procedure:
a) The Consumer shall return the Product to the place of purchase for repair or
replacement processing.
b) If “a” is not convenient the Consumer may contact the Customer Service
Department at IGS, at the phone number listed on the bottom of the next page for
further instructions.
c) The Consumer shall ship the Product prepaid and insured. Expenses related to
removing the Product from an installation are not covered under this limited warranty.
d) The Consumer will be billed for any parts or labor charges not covered by this
limited warranty. The Consumer shall be responsible for expenses related to
reinstallation of the Product.
e) If the Product is returned to the Customer Service Department at IGS during the
limited warranty period, but the problem with the Product cannot be fixed under the
terms and conditions of this limited warranty, the Consumer will be notified and given
an estimate of the charges the Consumer must pay to have the Product repaired, with
all shipping charges billed to the Consumer. If the estimate is refused, the Product
will be returned freight collect. If the Product is returned to the Customer Service
Department at IGS after the expiration of the warranty period, IGS’s normal service
policies shall apply and the Consumer will be invoiced for all shipping charges.