User's Manual

Beijing Newman brothers Technology Co., Ltd
Address: Room 327, Dongpei building, 80 Yunjing East Road,
Liyuan Town, Tongzhou District, Beijing, China
USER MANUAL
Charging case indicator
Charging port (USB-C)
touch area
earbuds indicator
IN THE BOX
Earbuds、Charging case、User manual、USB-C cable、Silicone ear tips (three sizes.)
This product support Phone、PC、Pad、Smart Watch
and other smart devices with bluetooth functions.
CHARGING CASE
YOUR DEVICE
EAR BUDS
CONNECT TO YOUR SMART DEVICE
CHARGE YOUR DEVICE
TURN ON OR OFF
THE EARBUDS INDICATORS
1. Insert the earbuds into the charging case.
2. Close the charging case and connect the USB cable.
3. The earbuds and the charging case are charged simultaneously.
Charge the left/right earbud, the three LEDs on the left/right side of the charging
case flash in turn for 5 seconds and go out.
Open the charging case, the battery level of the charging case is displayed
immediately.
Power 100%
Power 60%
Power 30%
Low battery
L / R 3 LEDs are always on for 5 seconds，then go out
L / R 2 LEDs are always on for 5 seconds，then go out
L / R 1 LED is always on for 5 seconds，then goes out
The first LED on the left/right side flashes，then goes out
1.The product defaults to turn off the light when it is
connected to the Bluetooth device.
2.When the Bluetooth device is connected, four-taps
the left or right earbud to turn on/off the earbuds light.
CHARGING CASE INDICATORS
CONNECT
1.When using the earbuds for the first time, open the charging case and the left
and right earbuds are automatically paired. Then turn on the Bluetooth switch of
the mobile phone and search for the pairing name "NEOQOQO-G5" from the
Bluetooth list of the mobile phone to easily connect.
2.If this product has been connected to a Bluetooth device, open the charging
case to automatically connect to the Bluetooth device.You can also manually
click the Bluetooth pairing name "NEOQOQO-G5" to connect.
3.If the earbuds is automatically connected to other smart device, please turn off
Bluetooth of other device before connecting.
MUSIC
CALLS
MUSIC
CALLS
GESTURES
Play/Pause
Answer/End a call
Next songPrevious song
TRIPLE TAP
CHARGING EARBUDS
CHARGING CASE POWER DISPLAY
Using USB-C cable provided, connected to the charger.
Power less than 30%
Power less than 60%
Power more than 60%
Fully charged
The first LED on the left/right side flashes
The first LED on the left/right side is always on, and the
second LED on the left/right side flashes
The first and second LEDs on the left/right side are always
on, and the third LED on the left/right side flashes
L / R 3 LEDs are always on
CHARGING CHARGING CASE
VOLUME + / -
PRESS & HOLD
FOR 2 SECONDS
Reject a call
Do it on your phone, tablet or computer
Reject a call
Launch
Google or Apple
Switch
between music mode
and game mode
DOUBLE TAP
Play/Pause
Answer/End a call
HEALTH AND SAFETY
DIMENSIONS
BATTERY CAPACITY
RATED INPUT
BLUETOOTH COMPATIBILITY BT 5.0
PRESS CONTROL Twice/three times/long press
Per earbud: 40 mAh Charging case: 400 mAh
PLAYTIME Music playback: 4 hours
Voice calls: 4 hours
CHARGING TIME About 1.5 hours for the earbuds (in the charging case)
About 2 hours for the charging case(Wired: USB Type-C)
Per earbud
Height: 34.1 mm
Width: 20.6 mm
Depth: 21.5mm
Weight: About 3.9 g
Charging case
Height: 47.5mm
Width: 60.4 mm
Depth: 26.5 mm
Weight: About 33.6 g
DRIVER 10 mm
SENSITIVITY 100±3dB
*The preceding specifications are theoretical values based on product design. Some features and
specifications may vary across markets. To provide accurate product information, specifications, and
features, we may make real-time adjustments to the preceding specifications, so that they match the
product performance, specifications, indexes, and components of the actual product. Product
information is subject to such changes and adjustments without notice.
WARNING! To avoid electric shock and damage to your device, do not charge
device while it is wet or in an area where it could get wet. Do not handle
device,charger or cords with wet hands while charging.
Caution! If you feel discomfort while using the device, stop using it and remove it.
If your device becomes hot to the touch, please remove it until it cools.
1.If you wear earbuds for a long time, you are recommended to adjust the
volume to 60-70%. Excessive volume will damage your hearing.
2.This product does not come with charger. We recommend 5V-2A charger.
3.The charger should be pulled out after full charge. If the charger is not pulled out
for a long time after the earbuds are fully charged, the charging protection IC will
be in a hot working state for a long time, and the working life of the IC will be
impact.
4.Super fast charger is not recommended. If it is necessary, please only use the
original fast charging of famous mobile phone manufacturers, because the fast
charging of copycat manufacturers may be direct 9V power supply.
5.0V 300mA
TROUBLESHOOTING
When the earbuds is turned off due to wrong operation,please put the earbuds to
charging case and close the cap to active it, Then take out the earbuds and re
connect the smart device.
1. what should be noted when firstly using the earbuds?
A. Firstly, fully charged the earbuds and charging case to avoid low power
causing caton and noise.
B. Turn off the phone and restart before connecting.Long-time using the phone
will hugely impact the transition of earbuds,which causes caton, noise and
troubleshooting on connecting.
2. Why can one earbud hear sound and the other can't?
A. Long press the earbud without sound, if cue tone appears, the earbuds can
match automatically, if not,please do the below operation.
B. Put the earbuds into charging case and close the cap,charge it for
5mins,remove Bluetooth earbuds connection and restart the phone.Take out the
earbuds from the charging case and wait for 10 seconds.The earbuds will match
automatically,turn on the Bluetooth switch on phone to connect.
3. Why is the call unclear, noisy, stuck, or listening to music stuck?
A.Poor call signals or net between both sides.
B.The power of the earbuds is too low, please charge it.
C. Static electricity is generated between earpbuds or mobile phone and clothes,
which interferes with Bluetooth signal transmission.
D. Long distance between phone and earbuds, or wall block.
E. Non-standard charger/router/high power utility equipment/monitor/Interfer-
ence of Bluetooth signal in subway station/public.Please confirm the
interference of connecting signals、volume、distance、block and turn off the
phone then restart,it can return to normal when reconnecting.
4. How to do with abnormal charging of earbuds/charging case?
A. Please read instructions about the indicator light of charging on.
B. Change to another USB-C cable or charging head to charge.
C. Clean the earbuds charging interface with alcohol of 75% by cotton swab.
For products that are not within the scope of free after-sales service,paid
maintenance service can be provided, and the user shall bear the maintenance
cost and freight.
AFTER SALES POLICY
NO FREE AFTER SALES SERVICE
1. Beyond the validity period after sale (calculated within one year from the
date of purchase).
2. The damage is due to the failure to use, maintain and keep in accordance with
the instructions.
3. The damage is due to other non product design,technology manufacturing,
quality and other problems.
4. The damage is caused by force majeure.
5. Damage caused by dismantling the machine by staff of unauthorized dealers.
6. Machines without labels are not guaranteed.
7. The attached accessories are not within the scope of free after-sales.
Product failure caused by internal components
1.Within 2 months of purchase, you can choose to return,replace or repair the
earbuds.
2.Within 3 months of purchase, you can choose to replace or repair the earbuds.
3. Within 12 months of purchase, you can enjoy free maintenance service.
TRUE WIRELESS STEREO
NEOQOQO-G5
LEFT EARBUD RIGHT EARBUD
Warning: The rechargeable battery of this product must be properly disposed of
in order to be recycled. Please do not put the battery in the fire to avoid
explosion.If you do not use this product, it is recommended to charge it every
three months.
Beijing Newman brothers Technology Co., Ltd
Address: Room 327, Dongpei building, 80 Yunjing East Road,
Liyuan Town, Tongzhou District, Beijing, China
Beijing Newman brothers Technology Co., Ltd
Address: Room 327, Dongpei building, 80 Yunjing East Road,
Liyuan Town, Tongzhou District, Beijing, China
TRUE WIRELESS STEREO
NEOQOQO-G5
ADVICE
FOR
CONSUMERS
To avoid electric shock and damage to your
device, do not charge device while it is wet or in an
area where it could get wet. Do not handle
device,charger or cords with wet hands while
charging.
CAUTION
Some applications or prolonged usage may
increase device temperature.
If the device feels hot to the touch, discontinue use
and close all applications or turn off the device
until it cools.Always ensure that the device has
adequate ventilation and air flow. Covering the
device can trap any dissipating heat and redirect it
back to the device while it is active.
CAUTION
When using earbuds in areas where the air is very
dry,it is easy to build up static electricity and
possible for your ears to receive a small electro-
static discharge from earbuds.To minimize the risk
of electrostatic discharge,avoid using earbuds in
extremely dry environments,or touch a grounded
unpainted metal object before inserting earbuds.
ELECTROSTATIC SHOCK
Use of NEOQOQO-G5 while operating a vehicle is
not recommended and is illegal in some areas.
Check and obey the applicable laws and regula-
tions on the use of earbuds while operating a
vehicle.Be careful and attentive while driving.
Stop listening to your audio device if you find it
disruptive or distracting while operating any type
of vehicle or performing another activity that
requires your full attention.
DRIVING HAZARD
Earbuds can lead to ear infections if not properly
cleaned.Clean earbuds regularly with a soft
lint-free cloth.Don’t get moisture in any
openings,or use aerosol sprays,solvents,or
abrasives.If a skin problem develops,discontinue
use.If the problem persists,consult a physician.
SKIN IRRITATION
Caution! Some applications or prolonged usage
may increase device temperature.
If the device feels hot to the touch, discontinue use
and close all applications or turn off the device
until it cools.
Always ensure that the device has adequate
ventilation and air flow. Covering the device can
trap any dissipating heat and redirect it back to the
device while it is active.
DEVICE TEMPERATURE
Your device is not a toy. Do not allow children to
play with it because they could hurt themselves
and others, or damage the device. Keep the device
and all its parts and accessories out of the reach of
small children.
RESTRICTING
CHILDREN’S ACCESS
TO YOUR MOBILE DEVICE
The earbuds support water-resistance but the earbuds may be damaged if used
in conditions inconsistent with the IPX5 standard. Follow these instructions
carefully, as failure to do so may result in damage to your devices. The charging
case does not support water-resistance.
• Do not expose the devices to water moving with force or running water
• Do not wear the devices while swimming, showering, playing water sports, or
while in a sauna.
• Do not put the devices into a washer or dryer.
• It is not recommended to use the devices in water.
If you do not follow these instructions, the water can enter the devices' joints and
affect their appearance, the speakers, and other functionalities.
• If the devices are exposed to fresh water, dry them thoroughly by wiping them
with a clean, soft cloth and shaking them to remove the water from the devices.
Do not expose or immerse the devices to other liquids, such as salt water,
swimming pool water, soapy water, oil, perfume, sunscreen,hand cleaner,
chemical products such as cosmetics, ionized water, alcoholic beverage, or acidic
liquids.
MAINTAINING WATER RESISTANCE
MANUFACTURER INFORMATION
Manufacturer: Guangdong Mingyang Intelligent Technology Co., Ltd.
Address: Room 413, Hongdu Commercial Building, Building A, Anle
Industrial Park, Haile Community, Xin'an Street, Bao'an District,
Shenzhen, Guangdong, China