User Manual

Troubleshooting
N_SIGHT R900 User’s Manual for the Neptune Handheld System 10-5
Reading-Entry Tasks
Question Answer
The display contrast is weak or the
display background is very dark.
Click in the upper left corner.
- Click Settings.
- Click the System tab at the bottom of the screen.
- Click Backlight at top center
.
- Click
the Brightness tab at the bottom of the screen.
- Adjust with the slider bar.
The Nomad handheld has been exposed to temperatures outside
the range of -30ºC to +50ºC (-22ºF to 122ºF). S
hort exposure to
temperatures lower or higher than these can cause the d
isplay to
turn very dark or very light until the unit returns to the
recommended operating temperature.
The Nomad does not turn off
automatically or manually
.
Check the screen timeout in the Settings |System |Backlight.
- Select "T
urn off backlight if device is not used for."
- Select a time from the drop down.
The Nomad is in a communication cradle in which case the Nomad
remains on until you remove it from the cradle and then turn it off.
When I try to co
mmunicate with the
host computer
, I receive the error “Last
Sync Failed.”
I a
m unable to load or unload data to or
from the host computer
.
Make sure that you have set up the communications peripheral
you are using according to the directions provided in “Connecting
to the Host Computer and Power Supply,” on page 3-5 or
“Connecting to the Host Computer and Power Supply,” on page
4-4.
Check that all the cables are correctly attached and secure.
At the Synchronize screen (N_SIGHT R900 Login screen), confirm
that the server name is correct.
Question Answer
When I try to tag an account, the tag
indicator does not appear on the
display.
If your display does not show the tag indicator after you tag an
account, the tag option is not selected on the host computer. For
help in selecting this option, the host operator should refer to the
N_SIGHT R900 Online
HTML Help.
Pilot Release