User Manual

Introduction
1-6 N_SIGHT R900 User’s Manual for the Neptune Handheld System
When placing a call, be prepared to give the following information:
• The exact wording of any message that appears on the screen of the
computer or the ha
ndheld device
• A description of what happened and what you were doing when the
problem occurred
• A description of how you tried to solve the problem
• Your utility’s name
You will be directed according to the options shown
in Figure 1.4.
Figure 1.4 Customer Support
To contact Customer Support by fax, send a description of your problem
to [phone]. Please include on the fax cover sheet the best time of
day for a Customer Support Specialist to contact you.
To contact Customer Support by e-mail, send your information to
hhsu
pp@neptunetg.
com.
Pilot Release