User's Manual

4. Pull up on the battery housing to unsnap the battery.
5. Slide the battery pack up over the antenna shaft.
6. Snap in the new battery by sliding it down over the antenna (see Figure ). Press down on the
battery housing until you hear the snaps engage.
7. Push in a new tamper nail (see Figure ) until it snaps in place. Use of a hammer or other device
may be necessary to force the tamper nail into position.
8. Reactivate the MIU as shown in Figure 20 on page 16. For help with this procedure, refer to
“Positioning and Activating the MIU” on page 16.
14 Contact Information
Within the United States, Neptune support is available Monday through Friday, 8:00 AM to 7:00 PM
Eastern Standard Time, by telephone or fax. To contact technical support by phone, call 1-800-645-1892.
If all support technicians are helping other customers, your call is routed to the Neptune Support voice
mail system. Please leave your name, the name of your company, your company’s Personal
Identification Number (PIN), and your telephone number. Calls are returned within business hours in the
order they are received. To contact technical support by fax, send a description of your problem to 1-334-
283-7497. Please include on the fax cover sheet the best time of day for a support technician to contact
you. To contact technical support by E-mail, send your letter to the following address:
[e-mail].