User manual

Nero Express Technical Support • 147
12 Technical Support
12.1 F.A.Q.’s
Q: I burn a disc, I get buffer underruns every time.
A: There could be several reasons for this. Please try the following:
 Try reducing the burn speed of the recorder
 Try different media brands. The one that you are using could not be
compatible with your recorder.
 Update the firmware version on your recorder. Firmware is a chip inside
your recorder which acts as the brain of the device. Please check the
manufacturer’s website for the latest version.
 Recorder or cable that is attached to it is defective.
 Try using a different source to see if it is corrupted or too slow as a source.
 Defragment your hard disk from time to time
 During burning no other tasks should be performed by the computer
 Before burning, you should always run the speed test and the simulation in
order to get the optimal speed. If not, the maximum possible write speed of
the recorder is kept as default.
 Proceed to the Nero homepage to check for software updates at
www.nero.com
.
Q: I am unable to make SVCD discs. I drop my video files into the window
but nothing happens.
A: In order to have your video files automatically convert to MPEG-2 SVCD
compatible files, you will need to purchase the plugin from Nero AG. Please go to
www.nero.com
and contact the sales department to order this feature.
Q: I have many MP3 songs that I would like to play in my home stereo
player. How do I convert the files so that I can play them?
A: When you drag and drop the MP3 songs into the Nero Express 6 Window,
they will automatically convert them for you to get them “audio player” ready.