User Guide

13 Technical Support
13.1 F.A.Q.’s
Q: When I burn a disc, I get buffer underruns every time.
A: There could be for several reasons for this.
Please try the following:
1. Try reducing the burn speed of the recorder.
2. Try different media brands. The one that you are using may not be compatible
with your recorder.
3. Update the firmware version on your recorder. Firmware is a chip inside your
recorder, which acts as the brain of the device. Please check the manufacturer’s
website for the latest version.
4. Recorder or cable that is attached to it is defective.
5. Try using a different source to see if it is corrupted or too slow as a source.
6. Defrag your hard disk from time to time.
7. During burning no other tasks should be performed by the computer.
8. Before burning, you should always run the speed test and the simulation
in order to get the optimal speed. If not, the maximum possible write speed of
the recorder is kept as default.
9. Proceed to the Nero homepage to check for software updates at
www.nero.com.
Q: I have installed NeroVision Express 3 correctly but it still will not see my
recorder?
A: There are a number of possible causes:
The recorder is either too old and support for this drive has been discontinued
The recorder is very new to the market and support has not yet been implemented
or is the process.
Please check to make sure that your PC recognized the recorder and that it has
been installed properly. You can go to Start > Control Panel then the appropriate
menu to see if your hardware was installed correctly or not.
Please check the Nero website at
www.nero.com for the latest drivers, updates
and a list of supported recorders.
NeroVision Express 3 Technical Support • 99