Warranty Guide

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Nest Labs, Inc.
Limited Warranty
Nest Cam Outdoor
THIS LIMITED WARRANTY CONTAINS IMPORTANT INFORMATION
ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS
LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.
1. WHAT THIS LIMITED WARRANTY COVERS;
PERIOD OF COVERAGE
Nest Labs, Inc. (“Nest Labs”), 3400 Hillview Avenue, Palo Alto,
California USA, warrants to the owner of the enclosed product
that the product contained in this box (“Product”) will be free
from defects in materials and workmanship for a period of two
(2) years from the date of delivery following the original retail
purchase (the “Warranty Period”). If the Product fails to conform
to this Limited Warranty during the Warranty Period, Nest
Labs will, at its sole discretion, either (a) repair or replace any
defective Product or component; or (b) accept the return of the
Product and refund the money actually paid by the original
purchaser for the Product. Repair or replacement may be made
with a new or refurbished product or components, at Nest
Labs’ sole discretion. If the Product or a component incorporated
within it is no longer available, Nest Labs may, at Nest Labs’
sole discretion, replace the Product with a similar product of
similar function. This is your sole and exclusive remedy for
breach of this Limited Warranty. Any Product that has either
been repaired or replaced under this Limited Warranty will
be covered by the terms of this Limited Warranty for the longer
of (a) ninety (90) days from the date of delivery of the repaired
Product or replacement Product, or (b) the remaining Warranty
Period. This Limited Warranty is transferable from the original
purchaser to subsequent owners, but the Warranty Period will
not be extended in duration or expanded in coverage for any
such transfer.
2. TOTAL SATISFACTION RETURN POLICY
If you are the original purchaser of the Product and you are not
satisfied with this Product for any reason, you may return
it in its original condition within thirty (30) days of the original
purchase and receive a full refund.
3. WARRANTY CONDITIONS; HOW TO GET SERVICE IF YOU
WANT TO CLAIM UNDER THIS LIMITED WARRANTY
Before making a claim under this Limited Warranty, the owner
of the Product must (a) notify Nest Labs of the intention to
claim by visiting nest.com/support during the Warranty Period
and providing a description of the alleged failure, and (b) comply
with Nest Labs’ return shipping instructions. Nest Labs will have
no warranty obligations with respect to a returned Product
if it determines, in its reasonable discretion after examination
of the returned Product, that the Product is an Ineligible Product
(defined below). Nest Labs will bear all costs of return shipping
to owner and will reimburse any shipping costs incurred by the
owner, except with respect to any Ineligible Product, for which
owner will bear all shipping costs.
4. WHAT THIS LIMITED WARRANTY DOES NOT COVER
This Limited Warranty does not cover the following (collectively
“Ineligible Products”): (i) Products marked as “sample” or “Not
for Sale”, or sold “AS IS”; (ii) Products that have been subject
to: (a) modifications, alterations, tampering, or improper
maintenance or repairs; (b) handling, storage, installation,
testing, or use not in accordance with the User’s Guide, Placement
Guidelines, or other instructions provided by Nest Labs;
(c) abuse or misuse of the Product; (d) breakdowns, fluctuations,
or interruptions in electric power or the telecommunications
network; or (e) Acts of God, including but not limited to lightning,
flood, tornado, earthquake, or hurricane; or (iii) any non-Nest
Labs branded hardware products, even if packaged or sold with
Nest Labs hardware. This Limited Warranty does not cover
consumable parts, including batteries, unless damage is due
to defects in materials or workmanship of the Product, or
software (even if packaged or sold with the product). Nest Labs
recommends that you use only authorized service providers
for maintenance or repair. Unauthorized use of the Product
or software can impair the Product’s performance and may
invalidate this Limited Warranty.
5. DISCLAIMER OF WARRANTIES
EXCEPT AS STATED ABOVE IN THIS LIMITED WARRANTY, AND
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,
NEST LABS DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY
WARRANTIES AND CONDITIONS WITH RESPECT TO THE PRODUCT,
INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, NEST LABS ALSO
LIMITS THE DURATION OF ANY APPLICABLE IMPLIED
WARRANTIES OR CONDITIONS TO THE DURATION OF THIS
LIMITED WARRANTY.
6. LIMITATION OF DAMAGES
IN ADDITION TO THE ABOVE WARRANTY DISCLAIMERS, IN NO
EVENT WILL NEST LABS BE LIABLE FOR ANY CONSEQUENTIAL,
INCIDENTAL, EXEMPLARY, OR SPECIAL DAMAGES, INCLUDING
ANY DAMAGES FOR LOST DATA OR LOST PROFITS, ARISING FROM
OR RELATING TO THIS LIMITED WARRANTY OR THE PRODUCT,
AND NEST LABS’ TOTAL CUMULATIVE LIABILITY ARISING FROM
OR RELATED TO THIS LIMITED WARRANTY OR THE PRODUCT
WILL NOT EXCEED THE AMOUNT ACTUALLY PAID FOR THE
PRODUCT BY THE ORIGINAL PURCHASER.
7. LIMITATION OF LIABILITY
THE NEST LABS ONLINE SERVICES (“SERVICES”) PROVIDE
YOU INFORMATION (“PRODUCT INFORMATION”) REGARDING
YOUR NEST PRODUCTS OR OTHER PERIPHERALS CONNECTED
TO YOUR PRODUCTS (“PRODUCT PERIPHERALS”). THE TYPE
OF PRODUCT PERIPHERALS THAT MAY BE CONNECTED TO
YOUR PRODUCT MAY CHANGE FROM TIME TO TIME. WITHOUT
LIMITING THE GENERALITY OF THE DISCLAIMERS ABOVE,
ALL PRODUCT INFORMATION IS PROVIDED FOR YOUR
CONVENIENCE,“AS IS”, AND “AS AVAILABLE”. NEST LABS
DOES NOT REPRESENT, WARRANT, OR GUARANTEE THAT
PRODUCT INFORMATION WILL BE AVAILABLE, ACCURATE,
OR RELIABLE OR THAT PRODUCT INFORMATION OR USE OF
THE SERVICES OR PRODUCT WILL PROVIDE SAFETY IN YOUR
HOME. YOU USE ALL PRODUCT INFORMATION, THE SERVICES,
AND THE PRODUCT AT YOUR OWN DISCRETION AND RISK.
YOU WILL BE SOLELY RESPONSIBLE FOR (AND NEST LABS
DISCLAIMS) ANY AND ALL LOSS, LIABILITY, OR DAMAGES,
INCLUDING TO YOUR WIRING, FIXTURES, ELECTRICITY, HOME,
PRODUCT, PRODUCT PERIPHERALS, COMPUTER, MOBILE
DEVICE, AND ALL OTHER ITEMS AND PETS IN YOUR HOME,
RESULTING FROM YOUR USE OF THE PRODUCT INFORMATION,
SERVICES, OR PRODUCT. PRODUCT INFORMATION PROVIDED
BY THE SERVICES IS NOT INTENDED AS A SUBSTITUTE FOR
DIRECT MEANS OF OBTAINING THE INFORMATION. FOR
EXAMPLE, A NOTIFICATION PROVIDED THROUGH THE SERVICE
IS NOT INTENDED AS A SUBSTITUTE FOR AUDIBLE AND
VISIBLE INDICATIONS IN THE HOME AND ON THE PRODUCT,
NOR FOR A THIRD PARTY MONITORING SERVICE THAT
MONITORS ALARM STATE.
8. YOUR RIGHTS AND THIS LIMITED WARRANTY
This Limited Warranty gives you specific legal rights. You may
also have other legal rights that vary by state, province, or
jurisdiction. Likewise, some of the limitations in this Limited
Warranty may not apply in certain states. The terms of this
Limited Warranty will apply to the extent permitted by applicable
law. For a full description of your legal rights you should refer
to the laws applicable in your jurisdiction and you may wish
to contact a relevant consumer advisory service.
064-00083-US
Please recycle Nest’s packaging.
RECYCLING AND DISPOSAL
Visit nest.com/recycle
For more information, visit nest.com
Need help? Contact us at nest.com/support
For FCC Compliance Statement, visit
nest.com/legal/fcc-compliance-notice