Product Warranty
Limited Warranty Thermostat E
Nest Labs, Inc.
Limited Warranty
Nest Thermostat E
THIS LIMITED WARRANTY CONTAINS IMPORTANT INFORMATION ABOUT
YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND
EXCLUSIONS THAT MAY APPLY TO YOU.
1. WHAT THIS LIMITED WARRANTY COVERS; PERIOD OF COVERAGE
Nest Labs, Inc. (“Nest Labs”), 3400 Hillview Avenue, Palo Alto, California USA,
warrants to the owner of the enclosed product that the product contained in this box
(“Product”) will be free from defects in materials and workmanship for a period of one
(1) year from the date of delivery following the original retail purchase, and if a Nest Pro
sells and installs the Product and enters a valid Nest Pro ID during setup, an additional
two (2) years, resulting in a warranty period of three (3) years for that Product
(collectively, the “Warranty Period”). If the Product fails to conform to this Limited
Warranty during the Warranty Period, Nest Labs will, at its sole discretion, either (a)
repair or replace any defective Product or component; or (b) accept the return of the
Product and refund the money actually paid by the original purchaser for the Product.
Repair or replacement may be made with a new or refurbished product or components, at
Nest Labs’ sole discretion. If the Product or a component incorporated within it is no
longer available, Nest Labs may, at Nest Labs’ sole discretion, replace the Product with a
similar product of similar function. This is your sole and exclusive remedy for breach of
this Limited Warranty. Any Product that has either been repaired or replaced under this
Limited Warranty will be covered by the terms of this Limited Warranty for the longer of
(a) ninety (90) days from the date of delivery of the repaired Product or replacement
Product, or (b) the remaining Warranty Period. This Limited Warranty is transferable
from the original purchaser to subsequent owners, but the Warranty Period will not be
extended in duration or expanded in coverage for any such transfer.
2. TOTAL SATISFACTION RETURN POLICY
If you are the original purchaser of the Product and you are not satisfied with this Product
for any reason, you may return it in its original condition within thirty (30) days of the
original purchase and receive a full refund.
3. WARRANTY CONDITIONS; HOW TO GET SERVICE IF YOU WANT TO
CLAIM UNDER THIS LIMITED WARRANTY
Before making a claim under this Limited Warranty, the owner of the Product must (a)
notify Nest Labs of the intention to claim by visiting nest.com/support during the
Warranty Period and providing a description of the alleged failure, and (b) comply with
Nest Labs’ return shipping instructions. Nest Labs will have no warranty obligations with
respect to a returned Product if it determines, in its reasonable discretion after
examination of the returned Product, that the Product is an Ineligible Product (defined
below). Nest Labs will bear all costs of return shipping to owner and will reimburse any