User's Guide

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Troubleshooting
Troubleshooting
EN
EN
LED
Status
Problem Possible causes Solutions
O My product
does not
start.
Circuit breaker is
turned o.
Turn circuit breaker on.
Incorrect circuit
wiring.
Check wire connections. Shut o the
power first. (Go back to step 3)
Fuse is blown. Make sure your chime module's selec-
tors are in 1-HIGH position. (See step 8)
Replace the Smart Video Doorbell
internal fuse with the provided backup
fuse.
(See Fuse Remplacement page XX).
Solid
Green
My chime
does not
ring.
Incorrect circuit
wiring.
Check wire connections. Shut o the
power first. (Go back to step 3)
Transformer not
powerful enough.
Replace your transformer with a more
powerful one.
Solid
Red
My product
is not
responding.
Transformer not
powerful enough.
Replace your transformer with a more
powerful one.
Glowing
Orange
My product
is not
responding
Internal backup
power supply
level is low
Leave the Smart Video Doorbell powe-
red on its wall mount.
LED
Status
Problem Possible causes Solutions
O My product
does not
start.
Circuit breaker is
turned o.
Turn circuit breaker on.
Incorrect circuit
wiring.
Check wire connections. Shut o the
power first. (Go back to step 3)
Fuse is blown. Make sure your chime module's selec-
tors are in 1-HIGH position. (See step 8)
Replace the Smart Video Doorbell
internal fuse with the provided backup
fuse.
(See Fuse Remplacement page XX).
Solid
Green
My chime
does not
ring.
Incorrect circuit
wiring.
Check wire connections. Shut o the
power first. (Go back to step 3)
Transformer not
powerful enough.
Replace your transformer with a more
powerful one.
Solid
Red
My product
is not
responding.
Transformer not
powerful enough.
Replace your transformer with a more
powerful one.
Glowing
Orange
My product
is not
responding
Internal backup
power supply
level is low
Leave the Smart Video Doorbell powe-
red on its wall mount.
For further help please visit the Help Center at helpcenter.netatmo.com.
For further help please visit the Help Center at helpcenter.netatmo.com.