User's Guide

31
Troubleshooting
General
Problem Possible Solution
None of the LED
lights on the face
of the device are
illuminated
• Make sure there is AC power to the Wireless Home Internet
device. Do not connect to an AC outlet controlled by a wall
switch.
• Press the On/Off button (on the back of the device) so that it
is in the ON position (depressed). The Power light should
turn solid green.
Network Status
Indicator light is
solid red
• Move your device to another area with sufcient network signal
(three [3] to four [4] bars).
Network Status
Indicator light is
blinking red
• The SIM card may be missing or not installed properly.
1. Remove the battery compartment cover, then remove the
backup battery.
2. Locate the SIM card slot. Insert the SIM card into the slot.
The SIM card will click and lock in place when properly
installed in the correct orientation.
• The SIM card may be invalid or damaged and may need to
be replaced. For a replacement SIM card, take your Wireless
Home Internet device to your Cellular Network Provider’s local
store, or call your Cellular Network Provider.