User's Guide

34
Problem Possible Solution
I hear an
Intermittent dial
tone
• You will hear an intermittent dial tone when you have a new
voicemail message waiting.
• Dial 1 from your home phone that is connected to the Wireless
Home Internet device to listen to your voicemail messages.
My phone doesn’t
ring when a call
comes in
• If you recently transferred your landline phone number, you will
continue to receive incoming calls on your previous service
until the transfer is complete. To check transfer status, visit the
Wireless Home Internet Manager.
• Make sure your Wireless Home Internet device is NOT
connected to your in-home phone wiring.
• Make sure your home phone is powered on and connected to
the Wireless Home Internet device.
• Your Wireless Home Internet device number may be set to
forward calls to another number. Dial #21# to stop forwarding
calls.
I hear a constant
low-frequency
tone (not a dial
tone) when I try to
place a call
• Hang up your home phone to restore dial tone.
Phone