User's Guide

36
Internet
Problem Possible Solution
Download or
upload speeds
are slow
• Check your speed using the Wireless Home Internet Manager.
• Check your Signal Strength lights. If it shows less than three (3)
green bars, choose an alternative location.
• Other connected devices may be transferring a large amount
of data. To view and block other connected devices, go to the
Wireless Home Internet Manager via the URL printed on the
product label and select Connected devices.
• A phone call in progress may slow down the data speed.
• Check your wireless network connection using the Wireless
Home Internet Manager via the URL printed on the product
label. 4G LTE offers the fastest data speeds, so if possible,
locate your Wireless Home Internet device in an area with 4G
LTE coverage.
The Wireless
Home Internet
device’s network
does not appear
in the wireless
network list
• Make sure the Wireless Home Internet device is powered on.
The Power light should be solid green if connected to a power
outlet or blinking green if on backup battery. When your device
is on backup battery power, Wi-Fi may be disabled. See Power
Outages on page 25 for more information.
• Refresh the network list on the device you are trying to
connect.
• Restart your Wireless Home Internet device: Push the On/
Off button so that it is in the OFF position. Then push it again
so that it is in the ON position (depressed); the Power light
should turn solid green.