User's Guide

Internet

Problem Possible Solution

Can’t connect

to my Wireless

Home Internet

device

• Check that you are connecting to your Wireless Home Internet

Wi-Fi network name (SSID) (e.g., XXX-XXXXXX). If connected

via Ethernet, make sure the Ethernet cable is rmly attached.

• Make sure you entered the correct Wi-Fi password, either the

one found on the bottom of your device or your customized

password, if you changed it.

Can’t access the

Wireless Home

Internet Manager

• Make sure you are trying to access on a device that is currently

connected to your Wireless Home Internet device via either Wi-

Fi or Ethernet connection.

• Make sure you have entered the correct URL printed on the

product label directly into the browser address eld on your

connected device.

• Make sure you have entered the correct login, either “attadmin”

or your customized login. If you have changed the login and

have forgotten the new one, you must restore the device to

the factory default settings. Remove the bottom cover of your

device, and using a ballpoint pen, press and hold the RESET

button for eight (8) seconds. You may then log in using the

default login printed on the product label.