User's Manual

6-1
v1.0, April 2008
Chapter 6
Troubleshooting
This chapter provides information about troubleshooting your DG834N RangeMax
TM
NEXT
Wireless ADSL2+ Modem Router. After each problem description, instructions are provided to
help you diagnose and solve the problem. For the common problems listed, go to the section
indicated.
• Is the router on?
Go to “Basic Functioning” on page 6-1.
• Have I connected the router correctly?
Go to “Basic Functioning” on page 6-1.
• I cannot access the router’s configuration with my browser.
Go to “Troubleshooting the Web Configuration Interface” on page 6-3.
• I have configured the router but I cannot access the Internet.
Go to “Troubleshooting the ISP Connection” on page 6-4.
• I cannot remember the router’s configuration password.
Go to “Restoring the Default Configuration and Password” on page 6-9.
• I want to clear the configuration and start over again.
Go to “Restoring the Default Configuration and Password” on page 6-9.
Basic Functioning
After you turn on power to the router, the following sequence of events should occur:
1. When power is first applied, verify that the Power LED is on.
2. After approximately 10 seconds, verify the following:
a. The Power LED is not red.
b. The LAN port LEDs are lit for any local ports that are connected.