User's Manual

RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual
Troubleshooting 7-1
v1.0, December 2008
Chapter 7
Troubleshooting
This chapter provides information about troubleshooting your RangeMax Dual Band Wireless-N
Modem Router. After each problem description, instructions are provided to help you diagnose
and solve the problem. As a first step, review the Quick Tips.
This chapter includes the following sections:
• “Quick Tips” on page 7-1
• “Troubleshooting with the LEDs” on page 7-2
• “Cannot Access the Internet” on page 7-5
• “Troubleshooting a Network Using the Ping Utility” on page 7-7
• “Problems with Date and Time” on page 7-9
• “Wireless Connectivity” on page 7-9
Quick Tips
This section describes tips for troubleshooting some common problems.
Tip: NETGEAR provides helpful articles, documentation, and the latest firmware
updates at http://www.netgear.com/support.
Table 7-1. Quick Tips
Recommendation Instructions
Be sure to restart your network in this
sequence.
1. Unplug the modem router.
1. Turn off the computers.
2. Plug in the modem router. Wait 1 minute.
3. Turn on the computers.
Make sure that the Ethernet cables are
securely plugged in.
For each powered-on computer connected to the modem
router by an Ethernet cable, the corresponding numbered
router LAN port LED is on.